UNIQA
UNIQA is a travel insurance for the PL market with online purchase and 24/7 assistance.
Direct payment
The Emergency Assistance Centre (ISON Care) organises and directly pays for medical treatment and assistance services abroad on behalf of the insurer. The insured must contact the Centre before taking any independent action; failure to do so within 48 hours may result in a reduced or denied claim. Reimbursement to the insured is available only where prior contact was impossible for reasons beyond their control, and written claim must be submitted within 7 days of return to Poland.
Geographic scope
PL
Strefa A: Europa (w tym Turcja i Wyspy Kanaryjskie), Strefa B: cały świat – z wyłączeniem terytorium Polski oraz kraju rezydencji
Starting from
PLN 6
Coverage limits
Medical treatment expenses (abroad)
Covered
Covers medically necessary and documented costs of treatment abroad resulting from sudden illness or accident: medical consultations, hospital stay, prescribed medications, diagnostic procedures, emergency dental treatment, ambulance transport, and repatriation transport to Poland or country of residence. Chronic, oncological and psychiatric disease exacerbation costs covered up to 100% of the medical expenses sum insured. Four variants: Basic 300,000 PLN, Extended 750,000 PLN, Optimal 1,250,000 PLN, Maximum 2,500,000 PLN.
SourceEmergency medical treatment
Covered
Emergency medical treatment is covered as part of the medical expenses clause. Includes medical consultations, diagnostic tests, prescribed medication, emergency dental treatment (acute pain and inflammation), and hospital treatment that cannot be deferred until return to Poland. The Emergency Assistance Centre selects the appropriate hospital and arranges transport. Sum insured ranges from 300,000 PLN (Basic) to 2,500,000 PLN (Maximum).
SourceHospitalization abroad
Covered
Covers costs of hospital stay, medical procedures and surgeries abroad that cannot be deferred due to the insured's health condition. The Emergency Assistance Centre selects the hospital, arranges ambulance transport, and liaises with the hospital throughout the stay. Covered within the overall medical expenses limit (300,000–2,500,000 PLN depending on variant). A separate daily benefit of 125 PLN (max 10 days, for stays exceeding 2 days) is payable for hospitalization in Poland after return.
SourceOutpatient treatment abroad
Covered
Covered within the medical expenses clause. Includes outpatient consultations, ambulatory diagnostic tests and procedures, prescribed medications and dressings (excluding vitamins, supplements, cosmetics), and transport to/from the nearest healthcare facility. One follow-up visit after illness that began during travel is also reimbursable. Covered within the overall KL sum insured (300,000–2,500,000 PLN).
SourceEmergency dental treatment
Covered
Covers costs of dental treatment in cases of acute pain and inflammatory conditions requiring immediate medical assistance. Sub-limit of 2,500 PLN applies in all four variants. Conservative and prosthetic dental treatment (routine) is excluded; dental implants are excluded.
SourceMedical transport to Poland or country of residence
Covered
Covers necessary and documented costs of medical transport of the insured to Poland or country of residence (to a healthcare facility or home) when required by the attending physician. Also covers transport after completion of treatment when the insured cannot use originally planned transport. If the cost of transport to the country of residence exceeds the cost to Poland, the limit is capped at the Poland transport cost. Covered within the KL sum insured (300,000–2,500,000 PLN).
SourceMedical evacuation
Covered
Covered as part of the medical transport clause. Includes transport of the insured to a more appropriate hospital or healthcare facility abroad when the current facility cannot provide adequate care (per written recommendation of attending physician), as well as full medical repatriation to Poland or country of residence. Organised and coordinated by the Emergency Assistance Centre. Covered within the KL sum insured (300,000–2,500,000 PLN).
SourceRepatriation of mortal remains
Covered
If the insured dies abroad due to a sudden illness or accident, the insurer organises all formalities and covers: costs of burial abroad OR transport of the body to the place of burial in Poland or country of residence, and purchase of a coffin or urn and cremation abroad. Sub-limit for coffin/cremation costs: 6,000 PLN in all variants. Repatriation transport covered within overall KL sum insured.
SourceSearch and rescue costs
Covered
Covers necessary and documented costs of search and rescue operations conducted by specialised rescue services to save the life or health of the insured who suffered an accident (not necessarily resulting in permanent injury) or sudden illness during any sports activity abroad. Includes: search costs from the moment of reporting disappearance until found, on-site first aid, and specialist transport (e.g. helicopter, toboggan, motorboat) from the accident site to the nearest required medical care point. Sub-limit equals 100% of KL sum insured per variant (300,000–2,500,000 PLN).
SourceCOVID-19 and pandemic treatment
Covered
Coverage for COVID-19 treatment costs is automatically included in all policies containing the medical expenses (KL) component, without any additional premium surcharge. Pandemic and epidemic risks are included. The policy also covers isolation costs (up to 5,000 PLN per person) and quarantine costs (up to 5,000 PLN per person including return transport) imposed by local health authorities during the stay abroad, when they cannot be served in the insured's current accommodation or exceed the planned trip duration.
SourcePre-existing and chronic conditions
Conditional
Acute exacerbation of chronic, oncological or psychiatric diseases (arising suddenly after crossing the Polish border, requiring immediate medical attention and treatment before end of the trip) is covered up to 100% of the medical expenses sum insured in all variants, at no additional premium. This is a core differentiator versus predecessor product. However, costs of treatment of conditions diagnosed or manifested before conclusion of the insurance contract, or trips undertaken for the purpose of medical treatment, are excluded. Trips to the USA, Canada or Australia are not available for persons over 70 years of age.
SourceWinter sports cover
Covered
Amateur skiing and snowboarding (on designated slopes including snowpark without acrobatics) are included in the standard policy scope (Column A – amateur sports) at no extra premium in all variants. The additional 'Winter Package' (Pakiet Zimowy) is an optional paid add-on and includes: refund of ski pass costs up to 1,250 PLN, daily benefit for closed ski slopes 100 PLN/day (max 10 days, between 15 Dec–30 Mar), and reimbursement of ski/snowboard equipment rental 100 PLN/day (max 10 days). The Winter Package always includes sports OC and sports equipment cover.
SourceHigh-risk and extreme sports cover
Optional
Amateur sports (Column A of Annex 4) are included in all variants at no extra cost. High-risk sports (Column B, e.g. mountain biking, canoeing, kitesurfing, scuba diving below 30m, skitouring, rafting, parkour) require an additional premium (code SWR). Extreme sports (Column C, e.g. downhill, freediving, skydiving, bungee, heliskiing, speleology) require a separate additional premium (code SE). Activating extreme sports cover automatically also covers high-risk sports. Himalaya/Karakorum expeditions are fully excluded. All activities above 6,000 m a.s.l. are excluded regardless of sport level.
SourcePregnancy complications
Conditional
Medical treatment costs arising from pregnancy complications are covered only up to and including the 32nd week of pregnancy. Childbirth occurring after the 32nd week of pregnancy is explicitly excluded. Abortion costs are excluded. Artificial insemination, infertility treatment, and contraceptives are excluded.
SourcePersonal liability (OC in private life)
Covered
Covers civil liability of the insured for personal injury (death, bodily harm, health disorder) or property damage caused to third parties by a tortious act during foreign travel. Guarantee sum (personal injury): Basic 200,000 PLN, Extended 250,000 PLN, Optimal 500,000 PLN, Maximum 1,000,000 PLN. Property damage sub-limit: 50% of guarantee sum. A 500 PLN deductible (franchise integralna) applies per event. Excludes: damage to close family members, liability arising from work, motor vehicles, sports activities (sports OC requires add-on), animals (dogs, horses, wild/exotic animals).
SourceLegal assistance abroad
Covered
If the insured requires legal assistance in criminal or misdemeanour proceedings abroad, the insurer covers attorney and interpreter fees up to 12,500 PLN in all variants. If proceedings reveal intentional conduct by the insured, the insured must reimburse the legal assistance costs. Excludes matters related to work, business activities, or motor vehicle operation.
Source24/7 Emergency Assistance Centre
Covered
A 24/7 Emergency Assistance Centre (operated by ISON Care on behalf of UNIQA) is available throughout the entire period of coverage. Services include: 24/7 duty line, travel information, assistance with lost documents/credit card blocking, organisation and direct payment of medical treatment, transport of companion, transport of minor children, early return assistance, coordination of legal assistance, COVID-19 isolation and quarantine support, and reimbursement of veterinary costs for pets (up to 1,500 PLN). All assistance services organised and paid directly by the Centre.
SourceKey conditions
Assistance call deadline
The insured must contact the Emergency Assistance Centre before taking any independent action and no later than within 48 hours of the event giving rise to the insurer's liability. Exception: a single dental visit for acute pain/inflammation (limited to 1 tooth) or a single outpatient visit where the insured selects the doctor themselves and pays the bill. If prior contact was impossible for reasons beyond the insured's control, a written claim must be submitted within 7 days of return to Poland.
Unauthorized treatment
If the insured wilfully or through gross negligence fails to contact the Emergency Assistance Centre before seeking treatment, the benefit may be reduced to the extent the failure contributed to an increase in costs or prevented the insurer from establishing the circumstances and extent of the loss (OWU §18). Refusal to return to Poland contrary to the attending physician's decision also results in exclusion of further treatment costs.
Purchase while abroad
If the insurance contract is concluded for a person who is already abroad at the time of conclusion, coverage starts after a 3-day waiting period (karencja) from the date of premium payment. The standard 3-hour waiting period applies only when the insured is in Poland at the time of purchase. Extension of coverage for an insured already abroad requires a new contract and the waiting period does not apply.
Chronic conditions
Acute exacerbation (sudden worsening arising after crossing the Polish border) of chronic, oncological or psychiatric diseases is treated as a sudden illness and is covered up to 100% of the medical expenses sum insured in all variants, with no additional premium. A 'chronic disease' is defined as one diagnosed, treated or symptomatic within the 24 months prior to contract conclusion. Routine treatment of chronic diseases, preventive treatment, and trips undertaken for the purpose of medical treatment are excluded.
Pregnancy
Medical costs related to pregnancy complications are covered up to and including the 32nd week of pregnancy. Childbirth after the 32nd week of pregnancy is excluded. Abortion, artificial insemination, infertility treatment, and contraceptives are excluded entirely.
pre_existing_conditions
Treatment costs for illnesses or accident consequences diagnosed or manifested before conclusion of the insurance contract are excluded. Trips undertaken for the purpose of seeking medical advice or planned treatment and resulting complications are also excluded. Exception: acute exacerbation of chronic/oncological/psychiatric diseases is covered (see chronic_diseases condition). The insurer is not liable for travel to countries where active warfare or martial law is already in progress.
coverage_duration_limit
The insurance contract is concluded for a minimum of 1 day and a maximum of 12 months. For annual multi-trip policies (6 or 12 months), each individual trip must not exceed 90 days; if a trip exceeds 90 days, coverage applies only for the first 90 days. Coverage automatically extends (without additional premium) by up to 72 hours if the return to Poland is delayed due to specified force majeure events (transport breakdown, natural disaster, rescue operation, transport delay due to weather, road/water/air accident).
Policy specifics
Medical treatment expenses
Coverage for medical consultations, hospital stays, medications, transport to Poland/country of residence
Accident consequences (NNW)
Benefits for death, permanent disability, or temporary incapacity from accidents during travel
Rescue and search operation costs
Coverage for professional rescue and search operations including mountain rescue and sea rescue
COVID-19 and pandemic coverage
Coverage for costs of treatment for COVID-19, quarantine, and isolation during foreign travel
Exacerbation of chronic illnesses coverage
Coverage for first aid costs related to exacerbation of chronic, mental, or cancer diseases up to 100% of medical expenses limit
Territorial coverage zones
Two zones: Zone A (Europe including Turkey and Canary Islands) and Zone B (worldwide excluding Poland and country of residence)
Amateur sports activities coverage
Basic variant includes amateur summer sports (swimming, cycling, windsurfing) and winter sports (skiing, snowboarding); extreme/high-risk sports require additional premium
Single trip duration limits
For annual policies (6 or 12 months): each single trip max 90 days; for single-trip policies: max stated duration based on policy
Pre-existing medical conditions
Insurance does not cover costs for pre-existing medical conditions or complications documented before travel; excludes trips taken for medical treatment purposes
Emergency Assistance Centre coordination requirement
Insured must contact Emergency Assistance Centre (ISON Care) before seeking treatment or immediately upon occurrence of insured event; failure to contact may result in partial or full claim denial
War and military conflict exclusion
No coverage in countries where war or martial law is already in progress; limited 7-day coverage from commencement of hostilities if insured already abroad