Asigurarea Romaneasca - ASIROM Vienna Insurance Group SA
ASIROM
ASIROM is a travel insurance for the Romania market with online purchase and 24/7 assistance.
Direct payment
ASIROM pays covered expenses directly to medical service providers. In exceptional cases where the insured could not contact the assistance center, reimbursement may be claimed at www.asirom.ro (Online Claims section) within 5 calendar days of the medical event or discharge, but no later than 30 calendar days after policy expiry.
Geographic scope
Romania (domicile/residence required); coverage valid outside Romania and country of citizenship/residence
Three zones: Europe (including Turkey, Russia); Worldwide excluding USA and Canada; Worldwide including USA and Canada (100,000 EUR package only, max age 60). Policy is never valid in Romania.
Unique selling points
- Medical coverage up to 100,000 EUR including hospitalization, surgery, repatriation and rescue within a single insured sum — with no separate sub-limit for evacuation and repatriation costs.
- Policy instantly issued online and saved as a digital wallet card (QR code for Apple Wallet and Google Wallet) — no paper required and contact details always accessible on the insured's phone.
- 24/7 global assistance hotline (021.9146 / 0374 241 800) operated by Global Assistance Services SRL, with direct payment to hospitals eliminating out-of-pocket advance payments in most cases.
- Broad optional recreational and adventure sports add-on covering over 30 activities (skiing, scuba-diving, surfing, rafting, bungee-jumping, ATV, etc.) purchasable on top of either Simplu or Sigur base package.
- Multi-Trip annual policy option available, providing up to 365 days of coverage for multiple trips in a single year — ideal for frequent international travellers.
Coverage limits
Medical expenses (emergency medical assistance)
€30,000 – €100,000
Only in Simplu, Sigur
Covers emergency medical expenses abroad up to the insured sum: consultations, laboratory tests, imaging, outpatient treatment, inpatient treatment (maximum 10 days), emergency surgery, medications and medical devices. Simplu package: 30,000 EUR. Sigur package: 50,000 EUR or 100,000 EUR. Coverage applies up to the insured sum stated in the policy.
Emergency medical treatment
€30,000 – €100,000
Only in Simplu, Sigur
Included in the base medical expenses coverage (Section A of the policy). Covers acute illness or accident requiring immediate medical intervention to save the insured's life or stabilize their condition. Available in both Simplu (30,000 EUR) and Sigur (50,000 or 100,000 EUR) packages. Inpatient treatment limited to maximum 10 hospitalization days. Emergency surgery covered when transportation to country of residence is medically impossible.
Hospitalization
€30,000 – €100,000
Only in Simplu, Sigur
Covered within the overall medical expenses limit (Simplu: 30,000 EUR; Sigur: 50,000 or 100,000 EUR). Hospitalization is covered for a maximum of 10 days and must occur during the policy validity period as a result of a covered accident or illness, in a recognized hospital with adequate diagnostic and treatment facilities using clinically tested methods. In the case of hospitalization exceeding 3 days, travel costs for one first-degree relative from Romania to the place of hospitalization are also covered. Repatriation costs for the insured's children to Romania are additionally covered.
Outpatient treatment
€30,000 – €100,000
Only in Simplu, Sigur
Covered within the overall medical expenses limit. Includes prescribed medications, auxiliary medical materials (casts, bandages, orthoses, dressings, crutches as prescribed), and medications administered by authorized personnel. Sub-limit not separately stated; covered up to the insured sum of the chosen package (Simplu: 30,000 EUR; Sigur: 50,000 or 100,000 EUR).
Emergency dental treatment
Covered
Only in Simplu, Sigur
Emergency dental treatment resulting from an accident or acute crisis, necessary for pain relief, is included in both packages within the overall insured sum. No separate sub-limit is stated in the verified policy documents. Dental treatments related to pre-existing conditions or prior interventions are excluded, except for life-saving treatment, acute pain relief, or prevention of prolonged incapacity.
Medical transport (emergency ambulance)
€30,000 – €100,000
Only in Simplu, Sigur
Emergency ambulance transport to the nearest hospital is included in both packages within the overall insured sum. Transfer costs to a specialist clinic are also covered when medically necessary and prescribed by a physician. No separate sub-limit is stated in the verified documents.
Medical repatriation / evacuation
€30,000 – €100,000
Only in Simplu, Sigur
Medical repatriation (transport of the insured in medical conditions from abroad to the nearest hospital to their home or to their home in Romania) is included in both packages within the overall insured sum. Repatriation requires medical recommendation and confirmation by the Assistance Center's physician. Insurer's liability ceases upon refusal of proposed repatriation. Costs of a medical escort are covered when medically recommended.
Repatriation of mortal remains
€30,000 – €100,000
Only in Simplu, Sigur
In the event of the insured's death abroad during the policy period, transport of the mortal remains to Romania (to the place of burial), excluding funeral and burial costs, is covered within the overall insured sum. If repatriation is impossible, burial costs abroad (document issuance, plot acquisition, burial/cremation, coffin/urn) are covered within policy limits. Not covered: repatriation when death resulted from a chronic or pre-existing condition, or when travel was undertaken for medical treatment purposes.
Search and rescue costs
€30,000 – €100,000
Only in Simplu, Sigur
Compensation for emergency medical expenses incurred for saving the insured's life (recovery) resulting from rescue team interventions in accidents in mountain areas, coastal areas, and other hard-to-access areas. Covered within the overall insured sum. No separate sub-limit stated.
COVID-19 / pandemic disease treatment
Excluded
The policy explicitly excludes diseases officially declared as epidemics or pandemics by competent authorities, and infectious or endemic parasitic diseases contracted while in a territory officially recognized as a contamination risk zone. COVID-19 is not named specifically, but falls under this exclusion if declared a pandemic or endemic. Treatment of acute manifestations of illness that first appear during the trip may be covered under the general medical expenses clause when not declared as a pandemic.
Pre-existing conditions
Excluded
Pre-existing conditions (any illness or its complications that was diagnosed, treated or detected prior to the contract start date, or whose symptoms appeared before the policy came into force) are explicitly excluded. Expenses related to manifestations of a pre-existing illness are not covered. Exception: in the Simplu package (2022 edition), emergency life-saving medical expenses for an acute episode of a pre-existing or chronic condition are exceptionally covered. The 2026 Salt Bank edition does not state this exception; general exclusion applies.
Winter sports / seasonal sports coverage
€30,000 – €100,000
Only in Simplu, Sigur
Optional add-on ('Sporturi de sezon' / 'Sporturi de agrement') that extends emergency medical and rescue coverage for accidents occurring during recreational leisure sports including skiing, snowboarding, ski nautique, and many others (see list in policy). Must be purchased as an additional package on top of Simplu or Sigur. The add-on for the 2022 edition can only be activated for Europe or Worldwide (excluding USA/Canada) zones.
Adventure / extreme sports coverage
€30,000 – €100,000
Only in Sporturi de sezon add-on
Extreme and dangerous sports (canyoning, surfing, rafting, kayaking, kitesurfing, scuba-diving, windsurfing kiting, bungee-jumping, hang-gliding, paragliding, zip-lining, abseiling, safari rallies, mountaineering, MTB/BMX motorcycling, ATV, inline skating, skateboarding, snowkayaking, snowkiting, snowboarding, snowmobiling, etc.) are excluded from the base coverage. Some of these are included in the optional 'Sporturi de sezon/agrement' add-on package; see full list in policy conditions section 'Sporturi de sezon'.
Pregnancy complications
Excluded
Events due to pregnancy, abortion, childbirth or maternity are excluded, except for those immediately required as a result of an accident during the policy validity period. Exception: emergency life-saving medical expenses (for mother and child) arising from accidents or illnesses caused by unforeseen complications before the 28th week of pregnancy (or 24th week for known multiple pregnancies) are exceptionally covered in the 2022 edition. The 2026 Salt Bank edition excludes pregnancy-related events as a general rule with the exception only for accident consequences.
Civil / personal liability
€10,000
Only in Sigur
Civil liability coverage for accidental damage to third parties (bodily injury or property damage) caused by the insured during travel, within the insured sum stated in the policy. Available only in the Sigur package (50,000 or 100,000 EUR medical sum). Marketing sources indicate a 10,000 EUR sub-limit for civil liability. A deductible of 10% applies to each indemnity. Legal assistance costs in civil proceedings are also covered.
Legal assistance in case of road accident
Optional
Only in available only if stated in chosen package
Optional coverage for legal representation costs (attorney fees) in the event of a road accident occurring outside Romania or the insured's country of residence. Available only when explicitly mentioned in the chosen insurance package. Excluded if the road accident occurred in Romania, the country of residence, or outside the policy validity period, or if caused by alcohol/psychoactive substance consumption.
24/7 assistance center
unlimited
Only in Simplu, Sigur
24/7 assistance provided by Global Assistance Services SRL, reachable at 021.9146 (press 6) or 0374 241 800 (callable from abroad) or info@asirom.ro. Contacting the assistance center before incurring any expenses is mandatory (within 24 hours of the insured event). Failure to notify may result in claim refusal. Included in all packages at no additional cost.
Key conditions
Assistance call deadline
The insured must notify Global Assistance Services SRL (021.9146 press 6 or 0374 241 800 from abroad) within a maximum of 24 hours from the insured event and before incurring any expenses. For medical repatriation the assistance center must also be notified before arrangements are made.
Unauthorized treatment
If the insured or their representative fails to notify the assistance center and expenses are incurred without its approval, ASIROM is entitled to refuse payment of all claims. Transfers between medical facilities without assistance center approval and expenses incurred before policy entry into force or after return to Romania are also not covered.
Purchase while abroad
If the policy is purchased while the insured is not in Romania, a 24-hour waiting period applies from the policy start date. For policies purchased at distance (online/phone) with a duration of more than one calendar month, a 14-day unilateral withdrawal right applies without penalty; this right does NOT apply to policies with a duration of less than one calendar month.
Chronic conditions
Chronic diseases (known medical or psychiatric conditions with a long evolution of more than 90 days or with frequent relapses requiring repeated specialist care or monitoring, including conditions caused by excessive alcohol, toxic substance or drug consumption, or smoking) are excluded. Expenses related to manifestations of chronic disease are not covered.
Pregnancy
Events due to pregnancy, abortion, childbirth or maternity are excluded, except for those immediately required as a result of an accident suffered during the policy validity period as defined in the policy conditions.
Pre-existing condition exclusions
Pre-existing conditions (any illness diagnosed, treated or detected before the contract start date, or whose symptoms appeared before the policy came into force) are excluded. Medical expenses related to manifestations of pre-existing illness, or medical treatment started before the policy came into force, are not covered.
Coverage duration limit
Policies may be concluded for durations from 2 to 365 days. Inpatient treatment is covered for a maximum of 10 hospitalization days per insured event. ASIROM's liability begins only upon departure from Romania (or country of citizenship/residence) and ceases upon return. The policy is never valid within Romania.
Policy specifics
Flight delay compensation
Compensation for flight delays over 12 hours, included in the Sigur package
SourceBaggage delay and loss coverage
Coverage for baggage that arrives late at destination or is lost
SourceRecreational sports coverage
Optional coverage for recreational and leisure sports such as skiing, surfing, mountain biking
SourceTrip cancellation clause
Optional coverage for unexpected situations that force cancellation of the trip
SourceUSA and Canada restrictions
Coverage is not available for USA and Canada except with 100,000 EUR package and age under 60
SourcePre-existing conditions exclusion
Not established from the insurer's documents
Medical conditions existing before travel commencement are excluded unless declared
SourceThird-party source, not the insurer's documentExtreme sports extension requirement
Extreme sports are excluded unless specific extension is purchased separately
SourcePregnancy after week 28 exclusion
Not established from the insurer's documents
Pregnancy-related incidents after week 28 are not covered
SourceThird-party source, not the insurer's documentAlcohol/substance intoxication exclusion
Not established from the insurer's documents
Incidents occurring while under the influence of alcohol or forbidden substances are excluded
SourceThird-party source, not the insurer's documentActive conflict zone exclusion
Not established from the insurer's documents
Travel to areas with active armed conflict is not covered
SourceThird-party source, not the insurer's documentRomania residence requirement
Policyholder must have domicile or residence in Romania; foreign residents in Romania are not eligible
SourceMandatory 24/7 emergency notification
Medical event must be reported to assistance center within 24 hours and before incurring expenses
SourceClaims document submission deadline
Supporting documents must be submitted within 5 calendar days from the date justified for claim approval
Source