Extracted from source documents

Generali Travel insurance (Turist)

Underwritten by Generali Romania Asigurare Reasigurare S.A. · Romania

travel insurance from Generali for the Romania market, with online purchase and 24/7 assistance.

Verified Aug 12, 2026 · Terms dated 2024-09-05Sources

Online purchase24/7 helpline

Unique selling points

Direct payment of emergency medical expenses by Europ Assistance (Generali Group) to foreign providers — the insured does not have to pay out-of-pocket at the moment of care.

Medical expenses sum insured up to 50,000 EUR for Europe and worldwide destinations (excluding USA/Canada/Israel), significantly above typical entry-level travel policies in Romania.

COVID-19 treatment, quarantine expenses and repatriation are covered within the base policy without requiring a separate rider, including quarantine accommodation and return transport up to 500 EUR/person.

Comprehensive eXtreme Adventure optional add-on covers 65 high-risk sports and activities (including skiing, scuba diving, bungee jumping, paragliding, kayaking) up to 4,500 m altitude, enabling adventure travelers to extend their base policy with a single election.

Policy issuable online in minutes with instant e-mail delivery for all tourist, family, business, work and study purposes; multi-trip annual policies available for up to 1 year with multiple entries and exits from Romania.

Coverage limits

Covered

Emergency medical expenses

€50K

Covers emergency medical expenses (outpatient and inpatient) for accidents and/or illnesses occurring during travel abroad, including COVID-19. Confirmed sums insured (per the generali.ro online quote calculator): up to 50,000 EUR for Europe and Worldwide excluding USA/Canada/Israel; up to 15,000 EUR for Worldwide including USA/Canada/Israel. The sum insured for the Turist Economic tier is not stated in the attached sources. Includes ambulatory consultations, diagnostic tests, treatments, medications, surgery, hospitalization, transport by ambulance to nearest hospital and potential transfer to another hospital if necessary. Emergency dental is included as a sublimit (see emergency_dental). In case of hospitalization without prior notification of the assistance company, Generali reimburses up to 1,500 EUR.

Section: ÎNTREBĂRI FRECVENTE > Care sunt sumele asigurate acoperite în funcție de teritorialitatea aleasă?

Sumele asigurate maxime sunt: Europa: 50.000 euro; Întreaga Lume fără SUA, Canada, Isreal: 50.000 euro; Întreaga Lume inclusiv SUA, Canada, Isreal: 15.000 euro.

Covered

Emergency medical treatment (outpatient)

€5K – €50K

Covers emergency outpatient medical care including consultations, diagnostic investigations, treatments and medications necessary to save the insured's life and improve clinical condition, including COVID-19 cases. Covered within the overall medical expenses sum insured per tier: Turist Economic up to 5,000 EUR; Turist / Turist Plus Premium up to 50,000 EUR (Europe/World excl. US) or 15,000 EUR (World incl. US/Canada/Israel).

Clause Art. 2.1.1Page 11

Section: Condiții Particulare > Articolul 2. Evenimente asigurate

Asistența medicală în caz de urgență în regim ambulatoriu, inclusiv ca urmare a contractării virusului SARS-Cov 2 (Covid-19) (ex: consultații, investigații medicale, tratamente/măsuri necesare pentru salvarea vieții Asiguratului și ameliorarea stării clinice)

Covered

Hospitalization (inpatient)

€5K – €50K

Covers emergency inpatient hospital care including specialist medical consultations, diagnostic tests, medical and/or surgical treatments (including osteosynthesis materials), care, medication, monitoring, accommodation and meals, and day hospitalization for medico-surgical emergencies requiring up to 12 hours of medical supervision. After expiry of the policy, hospitalization costs are covered up to 4 days post-expiry at a maximum of 500 EUR/day/insured. Coverage is within the overall medical expenses sum insured: Turist Economic up to 5,000 EUR; Turist / Turist Plus Premium up to 50,000 EUR or 15,000 EUR depending on territory.

Clause Art. 2.1.2Page 11

Section: Condiții Particulare > Articolul 2. Evenimente asigurate

asistența medicală spitalicească în regim de spitalizare continuă în caz de urgențe și urgențe medico-chirurgicale... cuprinde următoarele servicii: consultații medicale de specialitate, investigații, tratamente medicale și/sau chirurgicale (inclusiv costurile materialului de osteosinteză), îngrijire, medicație, monitorizare și supraveghere, cazare și masă

Covered

Outpatient treatment

€5K – €50K

Outpatient emergency medical treatment is included within the overall medical expenses coverage. Covers consultations, diagnostic investigations, treatments/measures necessary to save the insured's life, improve clinical condition, and prescribed medications. Covered within the overall medical expenses sum insured: Turist Economic up to 5,000 EUR; Turist / Turist Plus Premium up to 50,000 EUR or 15,000 EUR depending on territory.

Clause Art. 2.1.1Page 11

Section: Condiții Particulare > Articolul 2. Evenimente asigurate

Asistența medicală în caz de urgență în regim ambulatoriu, inclusiv ca urmare a contractării virusului SARS-Cov 2 (Covid-19) (ex: consultații, investigații medicale, tratamente/măsuri necesare pentru salvarea vieții Asiguratului și ameliorarea stării clinice)

Covered

Emergency dental treatment

€300

Emergency dental treatment necessary to directly relieve acute pain and pain caused by accidents, for up to 2 teeth. The limit is 150 EUR per tooth (maximum 300 EUR total). Included in base emergency medical coverage; routine dental care (prophylaxis, root canal except for acute pain, orthodontics, periodontal diseases, artificial teeth, crowns, bridges, dental aesthetics) is excluded.

Clause Art. 2.1.9Page 11

Section: Condiții Particulare > Articolul 2. Evenimente asigurate

Tratament dentar de urgență, necesar pentru calmarea directă a durerilor acute și a celor cauzate de accidente, pentru cel mult 2 dinți. Limita în acest caz este de 150 Euro pentru un dinte.

Covered

Medical transport (ambulance)

€5K – €50K

Covers ambulance transport to the nearest medical unit and any transfer to another hospital if necessary. Also covers urgent medical transport of medications from the nearest depot. Costs for searching for the insured who has suffered an accident are explicitly excluded. Covered within the overall medical expenses sum insured per tier.

Clause Art. 2.1.4Page 11

Section: Condiții Particulare > Articolul 2. Evenimente asigurate

Transportul cu ambulanța la cea mai apropiată unitate medicală și eventualul transfer la un alt spital în caz de necesitate

Covered

Medical repatriation / evacuation

Covered

Covers medical repatriation of the insured from a foreign hospital to a Romanian hospital or to the insured's home in Romania if unable to travel due to an accident or illness (including COVID-19). Medical repatriation is organized exclusively by Generali through Europ Assistance and is carried out only when the insured is medically transportable after biological stabilization and the estimated hospitalization period exceeds 5 days. A medical escort may accompany the insured if medically necessary. Costs of transport in Romania not organized by the assistance company are not covered. Covered within the overall medical expenses sum insured. For COVID-19 repatriation, the COVID-19 clause limits repatriation to 1,000 EUR.

Clause Art. 2.2Page 11

Section: Condiții Particulare > Articolul 2. Evenimente asigurate

Repatrierea medicală a Asiguratului se organizează doar de către Generali prin intermediul Companiei de Asistență, doar în cazul în care Asiguratul este transportabil din punct de vedere medical după ce a fost stabilizat biologic și perioada de internare estimată este mai mare de 5 zile.

Covered

Repatriation of remains

Covered

Covers the repatriation of the insured's remains from abroad to their home address or place of burial in Romania following death due to an insured risk (including COVID-19). Organized by Generali through Europ Assistance. If death is due to chronic/pre-existing conditions and the purpose of travel was not treatment of those conditions, repatriation of remains is covered up to a limit of 3,000 EUR. If repatriation is organized without Generali's prior approval, costs are covered up to 1,000 EUR. Children of the deceased are transported back to Romania at Generali's expense.

Clause Art. 2.3.3Page 11

Section: Condiții Particulare > Articolul 2. Evenimente asigurate

Generali va acoperi costurile de repatriere a corpului neînsuflețit al Asiguratului decedat pana la limita de 3.000 Euro.

Excluded

Search and rescue

Excluded

Search costs for an insured who has suffered an accident are explicitly excluded from coverage (Art. 2.1.3 excludes search costs; Art. 3.1.13 excludes searching for the insured). First-aid pickup at the scene and ambulance transport to the nearest medical facility are covered as part of the emergency medical expenses coverage, but organized search-and-rescue operations are not covered.

Clause Art. 2.1.3Page 11

Section: Condiții Particulare > Articolul 2. Evenimente asigurate

Preluarea asiguratului de către serviciile de prim-ajutor și salvare, respectiv cheltuielile ocazionate de acordarea primului ajutor medical de urgență la fața locului, rămânând excluse costurile de căutare

Covered

COVID-19 treatment

€2K

COVID-19 (SARS-CoV-2) medical expenses are included in the base emergency medical coverage (Art. 2.1.1 and 2.1.2). Additionally, the COVID-19 supplementary clause (Mod 403 COVID annex) specifically covers: emergency medical expenses up to 2,000 EUR for COVID-19; medical repatriation or repatriation of remains up to 1,000 EUR for COVID-19; quarantine accommodation/food and return transport up to 500 EUR/person from the insured sum. A positive RT-PCR or rapid antigen test from an authorized medical facility is required as proof. Quarantine costs are covered only with a confirmed positive test and official quarantine order; preventive quarantine without a positive test is not covered.

Clause Art. 2.1.1Page 11

Section: Condiții Particulare > Articolul 2. Evenimente asigurate

Asistența medicală în caz de urgență în regim ambulatoriu, inclusiv ca urmare a contractării virusului SARS-Cov 2 (Covid-19)

Conditional

Pre-existing medical conditions

€1K

Pre-existing conditions and their consequences are generally excluded. Exception: if during travel abroad, medical care involves emergency life-saving measures or measures to relieve acute pain, these are covered up to a maximum of 1,000 EUR (Art. 3.1.1). In the event of death from chronic/pre-existing conditions where the purpose of travel was not treatment of those conditions, repatriation of remains is covered up to 3,000 EUR. For trip cancellation (Storno), death or illness due to chronic/pre-existing conditions is covered up to 300 EUR/person (without the 10% deductible).

Clause Art. 3.1.1Page 12

Section: Condiții Particulare > Articolul 3. Excluderi specifice

afecțiuni preexistente și consecințele acestora, exceptând cazul în care pe durata călătoriei in străinătate, asistența medicală implică măsuri de urgență pentru salvarea vieții Asiguratului sau măsuri ce urmăresc calmarea durerii acute ce vor fi acoperite până la suma maximă de 1.000 Euro

Optional · Turist, Turist Plus Premium, La studii

Winter sports cover (eXtreme Adventure)

Optional

Coverage for accidents during high-risk activities listed in Annex 2, including winter sports (Alpine skiing, snowboarding, ski touring off-piste, snowmobile, snow rafting, etc.), is available as an optional paid supplement called 'eXtreme Adventure' (Art. 12 supplementary coverage). Must be selected at the time of policy issuance. Covered up to altitude limit of 4,500 m. Sum insured is the same as the overall medical expenses limit per tier. Specific exclusions apply per activity (e.g., no ski jumping, aerobatic maneuvers, freestyle/freeride snowboarding).

Clause 43Page 25

Section: Anexa 2

Ski Alpin / Snowboarding / Ski de tura (off-piste) Numai pentru schi convențional... Asiguratul trebuie să urmeze codul Federației Internaționale de Schi sau reglementările stațiunii.

Optional · Turist, Turist Plus Premium, La studii

Adventure and extreme sports cover (eXtreme Adventure)

Optional

Coverage for accidents during high-risk activities listed in Annex 2 (including abseiling, bungee jumping, paragliding, skydiving, rock climbing up to 4,500 m, kayaking grades 1-4, river rafting grades 1-4, kitesurfing, scuba diving, mountain biking, trekking, etc.) is available as an optional paid supplement 'eXtreme Adventure'. Coverage applies for recreational purposes and competitions/training up to altitude limit of 4,500 m. Activities not listed in Annex 2 are not covered. Specific exclusions apply per activity (e.g., no base jumping, wingsuit flying, cave diving, motor sports, expeditions to remote regions).

Clause Art. 12.1Page 20

Section: Acoperiri Suplimentare > Articolul 12. Acoperirea suplimentară privind participarea Asiguratului, pe durata călătoriei, la activități cu risc ridicat

se extinde acoperirea Condițiilor Particulare pentru cazurile de accidente suferite de Asigurat ca urmare a practicării pe durata călătoriei în străinătate, a activităților menționate în Anexa 2, în scop de agrement sau ca urmare a participării la cantonamente, concursuri, competiții, până la limita a 4500 m altitudine

Conditional

Pregnancy complications

Conditional

Pathological (illness-related) situations arising from pregnancy under 26 weeks are covered within the base emergency medical expenses. Pregnancy over 26 weeks, childbirth and voluntary termination of pregnancy are excluded. For trip cancellation (Storno), medical inability to travel due to pregnancy-related causes (pathological situations) up to 26 weeks is covered as an insured risk, subject to specific conditions regarding when the pregnancy was discovered.

Clause Art. 3.1.4Page 12

Section: Condiții Particulare > Articolul 3. Excluderi specifice

starea de graviditate pentru sarcini peste 26 de săptămâni, nașterea, întreruperea voluntară a sarcinii. Pentru sarcina sub 26 săptămâni vor fi acoperite exclusiv situațiile patologice (îmbolnăvirea) legate de starea de graviditate

Optional · Turist, Turist Plus Premium

Civil liability abroad

Optional

No limit stated

Optional supplementary coverage for the insured's civil tort liability towards third parties for direct damages caused through culpable unlawful acts during travel abroad. Covers bodily injury to third parties (not family members, employees or travel partners) and material damage to property not belonging to, under the responsibility of, or controlled by the insured or family. The limit is the sum insured stated in the Policy for this coverage (Art. 1.1), applicable both per insured event and cumulatively for the entire insurance period (Art. 1.6); the attached Terms do not specify a numeric euro amount for either the Turist or Turist Plus Premium tier. Must be selected at policy issuance. Numerous specific exclusions apply (e.g., vehicle accidents, professional liability, animal damage, intentional acts).

Clause Art. 1.1 / Art. 1.6Page 13

Section: Acoperiri Suplimentare > Articolul 1. Acoperirea suplimentară privind Asigurarea de Răspundere civilă

Conform prezentei Acoperiri și în limita sumei asigurate menționate în Poliță pentru această acoperire, Generali acoperă răspunderea civilă delictuală a Asiguratului față de terțe persoane... Limita maximă de despăgubire stabilită în Poliță este valabilă atât per eveniment asigurat, cât și cumulat pentru întreaga perioadă de asigurare.

Excluded

Legal assistance

Excluded

Dedicated legal assistance coverage is not offered as a distinct coverage component under this product. The civil liability coverage (optional) includes coverage for court costs and expenses arising from the insured's civil liability in the event of damages caused to third parties, but standalone legal assistance is not available.

Covered

24/7 emergency assistance

unlimited

24/7 emergency medical assistance is provided by Europ Assistance (a Generali Group company) for all policy variants. The insured must contact Europ Assistance immediately upon the occurrence of an insured event. Contact Romania: +40.313.20.20.20 or [email protected]. Online claims notification: https://eoperation.europ-assistance.hu/travel-693. Failure to notify the assistance company before medical services are rendered limits reimbursement to a maximum of 1,500 EUR.

Page 1

Section: Oferta Turist Plus Premium > In caz de dauna, contacteaza societatea de asistenta Europ Assistance

In caz de dauna, contacteaza societatea de asistenta Europ Assistance, la: telefon: 0040 313.20.20.20 (Romania); 0036.14.58.44.38 ... e-mail: asistenta: [email protected]; daune: [email protected]

Key conditions

Assistance call deadline

The insured must contact the assistance company (Europ Assistance) as a matter of urgency immediately after the occurrence of the insured event, within 48 hours (except in cases of force majeure). If the insured is unable to contact the assistance company, a third party (relative, friend, medical staff) may do so on their behalf. If medical services are rendered without prior notification of the assistance company and no documents justify the delay, Generali will reimburse medical and transport costs up to a maximum of 1,500 EUR.

Unauthorized treatment

If the insured uses medical services without prior consent of Generali through the assistance company, reimbursement is limited to a maximum of 1,500 EUR. The insured must also comply exactly with the procedure indicated by the assistance company and follow the medical instructions received; failure to do so may result in Generali refusing to pay the claim.

Purchase while abroad

The insurance must be concluded on Romanian territory and before the start of travel abroad. Exceptionally, Generali accepts policy issuance for persons temporarily abroad only if: (1) the insured purchases a travel package abroad for a future trip unrelated to the current trip; (2) the policy is issued on the same day the travel package is purchased; and (3) the premium is paid in full on the date of issuance. In this case, Generali's liability begins after an 8-calendar-day waiting period from the day following policy issuance and premium payment. The insured must also prove they left Romania no more than 4 weeks (28 consecutive days) before concluding the policy. No compensation is paid if the policy was issued after the insured left Romanian territory.

Chronic conditions

Chronic diseases (e.g., diabetes, arterial hypertension, chronic hepatitis, rheumatoid arthritis, cardiac insufficiency) and their consequences are excluded from coverage. Exception: if during travel abroad emergency medical care involving life-saving measures or acute pain relief is required, these are covered up to a maximum of 1,000 EUR. Persons over 70 years of age are subject to a maximum 30-day consecutive insured period per trip (for Turist Economic, Turist and Turist Plus Premium variants).

Pregnancy

Pregnancy over 26 weeks, childbirth, and voluntary termination of pregnancy are excluded. Pathological situations arising from pregnancy under 26 weeks are covered within the base emergency medical expenses. For trip cancellation (Storno), medical inability to travel due to pregnancy-related pathological situations up to 26 weeks is an insured risk, subject to the condition that the pregnancy was discovered during the period from policy issuance until the departure date.

Pre-existing condition exclusions

Pre-existing medical conditions (any injury, disease, serious illness or their consequences resulting from a disease or accident prior to the start of the insurance contract, regardless of whether treatment was administered, for which the insured has been diagnosed, received treatment, was aware of, or had objective signs/symptoms recorded in medical documents) are generally excluded. Limited exception: emergency life-saving measures or acute pain relief during travel abroad are covered up to 1,000 EUR.

Coverage duration limit

The insured period cannot be less than 3 days or more than 1 year. For policies with an insurance period exceeding 120 days, coverage is limited to a maximum of 120 consecutive days per trip made during the insurance period (except where otherwise specified in the Particular Conditions or Policy). Coverage may be extended for a maximum of 30 days after the start of travel abroad, provided: the insured requests the extension in writing; no insured events/claims have occurred until the request; Generali is notified at least 72 hours before policy expiry and provides written consent; and the additional premium is paid before policy expiry. Coverage ceases when the insured re-enters Romanian territory.

Direct payment

Medical expenses are paid directly by the assistance company (Europ Assistance) to the medical provider on behalf of Generali, provided the assistance company is notified before services are rendered. If the insured pays out-of-pocket after notifying the assistance company, reimbursement is available upon return to Romania. If the assistance company is not notified before treatment, Generali will reimburse up to a maximum of 1,500 EUR.

Territorial scope

Valid outside Romania (excluding expressly listed countries) in one of three territorial zones: Europe (including Turkey, Mediterranean countries, Jordan, Canary Islands, Madeira, Georgia); Worldwide excluding USA, Canada and Israel; Worldwide including USA, Canada and Israel. Not valid in countries where the insured has permanent domicile/residence or citizenship.

Documents

Policy specifics

Emergency medical expenses

Coverage for urgent medical expenses in case of accident or illness during travel abroad, including ambulatory and hospitalization care

SourcePage 1

Section: Ce se asigură?

Servicii medicale acoperite: Cheltuieli medicale de urgență;

Medical repatriation and transportation

Coverage for medical repatriation or transportation costs in case of death from accident or illness during travel

SourcePage 1

Section: Ce se asigură?

Cheltuieli cu repatrierea medicală; Cheltuieli cu repatrierea corpului neînsuflețit al Asiguratului decedat.

Trip cancellation (Storno)

Optional coverage for cancellation of travel, covering unpaid accommodation costs and return ticket costs when trip must be cancelled

SourceClause Art. 3.1Page 15

Section: Acoperiri Suplimentare > Articolul 3. Acoperirea suplimentară privind Anularea Călătoriei (STORNO)

Generali acordă despăgubiri pentru penalitățile datorate furnizorului de servicii de călătorie în cazul anulării (necesare și inevitabile cauzată de apariția riscului asigurat) de către Asigurat a contractului de comercializare a pachetului de servicii de călătorie

Emergency dental treatment

Emergency dental treatment is included in the base emergency medical cover (Art. 2.1.9): necessary to directly relieve acute pain and pain caused by accidents, for up to 2 teeth, limited to 150 EUR per tooth.

SourceClause Art. 2.1.9Page 11

Section: Condiții Particulare > Articolul 2. Evenimente asigurate

Tratament dentar de urgență, necesar pentru calmarea directă a durerilor acute și a celor cauzate de accidente, pentru cel mult 2 dinți. Limita în acest caz este de 150 Euro pentru un dinte.

Baggage loss and theft

Optional coverage for unregistered baggage loss through theft, burglary or loss

SourcePage 1

Section: Clauza suplimentara privind Asigurarea bagajelor neinregistrate

Prin prezenta clauza de asigurare, Generali preia in limita sumei de 500 EURO / eveniment / agregat / perioada asigurata, cheltuielile de achizitionare/inlocuire a bunurilor/bagajelor, din proprietatea Asiguratului, ca urmare a actelor de talharie, furt prin efractie si/sau pierdere

Civil liability abroad

Optional coverage for civil liability outside Romania

SourceClause Art. 1.1 / Art. 1.6Page 13

Section: Acoperiri Suplimentare > Articolul 1. Acoperirea suplimentară privind Asigurarea de Răspundere civilă

Conform prezentei Acoperiri și în limita sumei asigurate menționate în Poliță pentru această acoperire, Generali acoperă răspunderea civilă delictuală a Asiguratului față de terțe persoane... Limita maximă de despăgubire stabilită în Poliță este valabilă atât per eveniment asigurat, cât și cumulat pentru întreaga perioadă de asigurare.

Extreme sports and adventure activities (Xtreme)

Optional additional coverage for extreme sports and activities with higher difficulty level

Source

Section: ÎNTREBĂRI FRECVENTE > Pentru sporturile cu grad mai mare de dificultate sau cantonamente, concursuri, competiții există vreun produs de asigurare?

În cazul în care pe perioada călătoriei se practică un sport cu un grad mai mare de dificultate, sau clienții merg pentru un concurs, cantonament, competiție sportivă se va selecta riscul Xtreme în fluxul de emitere, cu una din opțiuni:

COVID-19 coverage

Coverage for SARS-Cov 2 (COVID-19) medical expenses and quarantine costs contracted during travel

SourceClause 2Page 1

Section: Acoperiri suplimentare pentru cazul in care Asiguratul contracteaza virusul SARS-Cov 2 (Covid-19)

Se extinde Acoperirea pentru ASISTENTA MEDICALA DE URGENTA in limita sumei asigurate de 2000 EUR pentru Cheltuieli medicale de urgenta, respectiv in limita a 1000 EUR pentru Repatrierea medicala sau repatrierea corpului neînsuflețit al Asiguratului decedat

Age eligibility

Insurance can be issued for any age, but persons over 79 years must request policy by email

Source

Section: Întrebări frecvente > Care este limita de vârstă pentru asigurarea de călătorie?

Asigurarea se poate emite pentru orice vârstă. Dacă ai peste 79 de ani, te rugăm să ne contactezi pe adresa de email [email protected]

Territorial scope and exclusions

Insurance is not valid in countries where insured has permanent domicile/residence or is a citizen. List of excluded countries provided

Source

Section: ÎNTREBĂRI FRECVENTE > Care este valabilitatea asigurărilor de călătorie?

3) Asigurarea nu este valabilă în țările în care Asiguratul are domiciliul stabil/ rezidența sau al căror cetățean este. 4) Asigurarea nu este valabilă în țările menționate în lista țărilor excluse afișate pe site aici, și nici în țările/ teritoriile pentru care Guvernul României-Ministerul Afacerilor Externe, OMS și/sau alte autorități internaționale au emis avertismente de călătorie sau embargou total/parțial economic.

Waiting period for coverage

If policy is issued after travel begins, there is a 8-day waiting period during which coverage is not provided

Source

Section: Întrebări frecvente > Am plecat deja în călătorie. Mai pot face asigurarea de călătorie?

Asigurarea de călătorie se poate emite și după plecarea în călătorie, însă intră în vigoare cu a 9-a zi de la emitere, primele 8 zile nu sunt acoperite!

Policy duration flexibility

Insurance can be extended for maximum 30 days after travel begins if requested with 72 hours notice

Source

Section: ÎNTREBĂRI FRECVENTE > Pot extinde perioada asigurată dacă îmi prelungesc sejurul?

3) Generali este înștiințat în prealabil, cu minim 72 ore înaintea expirării valabilității Poliței și își exprimă acordul de prelungire prin emiterea unui act adițional.

Claims notification procedure

Claims must be reported online at https://eoperation.europ-assistance.hu/travel-693 or by phone to Europ Assistance

Source

Section: Daune vacanțe și călătorii > Pași > Anunțarea daunei > Pentru daune externe, produse în afara României:

Imediat ce evenimentul s-a produs accesează linkul https://eoperation.europ-assistance.hu/travel-693 sau scanează codul QR pentru notificarea unei daune Travel online:

Claim reimbursement deadline

Claims for reimbursement of medical expenses paid during travel must be submitted within 3 months from date of claim event

SourceClause Art. 10.11Page 9

Section: Condiții Generale > Articolul 10. Stabilirea și plata indemnizației de asigurare

Solicitarea trebuie transmisă Generali în termen maxim de 3 luni de la data producerii evenimentului asigurat, în caz contrar Generali este exonerat de la plata indemnizației.

Assistance provider

Medical assistance and emergency coordination provided by Europ Assistance, a Generali Group company

Source

Sources

Generali Travel insurance