Extracted from source documents

Groupama Travel insurance (Calatorii Strainatate)

Underwritten by Groupama Asigurări S.A. · Romania

travel insurance from Groupama for the Romania market, with online purchase and 24/7 assistance.

Verified Aug 13, 2026 · Terms dated 2026-06-01Sources

Online purchase24/7 helpline

Unique selling points

Unlimited 24/7 access to licensed doctors via instant messaging (WhatsApp, Messenger, Telegram, SMS) through the included ÎntreabăMedic chat service, available even for minors on the policy — at no extra cost.

Direct settlement (cashless) of medical costs, hospitalization, and medical repatriation without requiring the insured to pay upfront — organized by the assistance company upon a single 48-hour call to 0374.110.115.

Automatic 30-day coverage extension for ongoing hospitalizations that continue beyond the policy expiry date, within the sum insured — with continued Chat Medical access during the extended period.

Three tiered plans (Silver/Gold/Platinum) with medical sums insured of 10,000 / 30,000 / 50,000 EUR and worldwide coverage options (including USA and Canada for Gold and Platinum), selectable at purchase.

Wide range of optional add-ons available in a single policy: winter/summer sports, trip cancellation (STORNO up to 10,000 EUR), flight delay and baggage, trip interruption/extension, and roadside assistance across Europe.

Coverage limits

Covered

Emergency Medical Assistance

€10K – €50K

Direct settlement or reimbursement of medical costs necessary to stabilize the insured's health condition, including outpatient diagnosis and treatment, prescribed medicines and auxiliary materials, inpatient hospital treatment (until repatriation is possible), emergency surgery, and emergency ambulance transport. Silver (Package A): up to 10,000 EUR; Gold (Package B): up to 30,000 EUR; Platinum (Package C): up to 50,000 EUR.

Page 2

Section: LISTA DE ACOPERIRI ȘI INDEMNIZAȚII DE ASIGURARE > 1. ASIGURAREA MEDICALĂ

Asistență medicală de urgență Decontarea directă sau rambursarea cheltuielilor medicale necesare pentru stabilizarea stării de sănătate. A - în limita a 10.000 € B - în limita a 30.000 € C - în limita a 50.000 €

Covered

Emergency Medical Treatment (outpatient and inpatient)

€10K – €50K

Covers emergency outpatient consultations recommended by a doctor and approved by the assistance company, prescribed medications, inpatient hospital treatment under direct medical supervision using recognized methods, and emergency surgical intervention when repatriation is not possible. Coverage ceases once the insured's condition permits repatriation. Limits: Silver 10,000 EUR / Gold 30,000 EUR / Platinum 50,000 EUR (within the global medical sum insured).

Clause 1.10Page 7

Section: 1. Riscuri și servicii asigurate > Asigurarea medicală > Asistenţă și servicii medicale de urgenţă

Asistenţă și servicii medicale de urgenţă prestate în străinătate, ce pot fi acoperite doar până când starea medicală a Asiguratului permite repatrierea acestuia pe baza recomandării de repatriere de la medicul curant sau de la echipa medicală a Companiei de asistență și aprobată de Compania de asistență:

Covered

Hospitalization (included within medical assistance limit)

€10K – €50K

Inpatient hospital treatment is covered within the overall medical assistance sum insured until the insured's condition permits repatriation. Additional costs triggered by hospitalization exceeding 10 days are separately covered: family member visit (up to 300 EUR), repatriation of minor children (up to 300 EUR), urgent telephone calls (up to 50 EUR). All tiers: hospitalization costs within the base sum (10,000 / 30,000 / 50,000 EUR).

Clause 1.10.fPage 8

Section: 1. Riscuri și servicii asigurate > Asigurarea medicală > Asistenţă și servicii medicale de urgenţă

cheltuieli suplimentare, în cazul spitalizării Asiguratului pe o perioadă mai mare de 10 zile, după cum urmează: - decontarea cheltuielilor de transport, la clasa economic, pentru un membru al familiei, în cazul deplasării sale la Asigurat;

Covered

Outpatient Medical Treatment (within medical assistance limit)

€10K – €50K

Emergency outpatient medical treatment and diagnosis recommended by a doctor and approved by the assistance company is covered within the overall medical assistance sum insured. Limits: Silver 10,000 EUR / Gold 30,000 EUR / Platinum 50,000 EUR.

Clause 1.10.aPage 7

Section: 1. Riscuri și servicii asigurate > Asigurarea medicală > Asistenţă și servicii medicale de urgenţă

diagnosticarea medicală: tratamentul medical ambulatoriu inclusiv control medical (recomandat de medic și avizat de Compania de asistenţă medicală) efectuat imediat după acordarea asistenţei medicale de urgenţă în scopul examinării stării de sănătate a Asiguratului, în lipsa căreia sănătatea sau viaţa Asiguratului este în pericol.

Covered

Emergency Dental Treatment

€300

Covers medical services necessary for the removal of acute pain and pain caused by accidents, dental X-ray, and consequences of dental conditions. Maximum 300 EUR for all tiers (Silver, Gold, Platinum).

Clause 1.13Page 8

Section: 1. Riscuri și servicii asigurate > Tratament dentar de urgență

Sunt acoperite serviciile medicale necesare pentru îndepărtarea durerilor acute și a celor cauzate de accidente, radiografie dentară și consecințe ale afecțiunilor stomatologice.

Covered

Emergency Medical Transport (ambulance)

€10K – €50K

Emergency transport of the insured by ambulance services to the nearest hospital, nearest doctor, or transfer to another hospital if recommended by a physician, covered within the overall medical assistance sum insured. Limits: Silver 10,000 EUR / Gold 30,000 EUR / Platinum 50,000 EUR.

Clause 1.10.dPage 8

Section: 1. Riscuri și servicii asigurate > Asigurarea medicală > Asistenţă și servicii medicale de urgenţă

transportul de urgență al Asiguratului efectuat de serviciile de ambulanță până la cel mai apropiat spital, cel mai apropiat medic sau transferul la un alt spital, dacă este recomandat de medic;

Covered

Medical Repatriation

€10K

Direct settlement of transport for the insured, who is unable to travel alone, to their home locality or the nearest hospital in Romania (country of citizenship/residence) that can provide the recommended treatment. Timing and mode of transport determined by the attending physician together with the medical team of the assistance company. Maximum 10,000 EUR for all tiers. If the insured cannot follow the repatriation recommendation or repatriation is not strictly necessary and the insured self-organizes return, a flat indemnity of up to 500 EUR is paid based on supporting documents.

Clause 1.11Page 8

Section: 1. Riscuri și servicii asigurate > Repatriere

Repatrierea medicală acoperă transportul Asiguratului, aflat în imposibilitatea de a călători singur, către localitatea de domiciliu sau la cel mai apropiat spital din România, țara de cetăţenie/ rezidență unde poate primi tratamentul recomandat de medic.

Covered

Funeral Repatriation

€5K – €10K

Direct settlement or reimbursement of costs for transporting the insured's body to the locality of domicile/burial, including the cost of the coffin, or burial/cremation costs at the place of death. Silver (Package A): up to 5,000 EUR; Gold (Package B): up to 7,000 EUR; Platinum (Package C): up to 10,000 EUR. Covered only if death was not caused by an excluded event.

Clause 1.12Page 8

Section: 1. Riscuri și servicii asigurate > Repatriere

Repatrierea funerară acoperă repatrierea corpului neînsuflețit al Asiguratului în localitatea de domiciliu/ localitatea în care se face înmormântarea, inclusiv costul sicriului sau cheltuieli de înmormântare/ incinerare la locul decesului.

Excluded

Search and Rescue

Excluded

Search and rescue costs are not explicitly listed as a standalone covered benefit in the base package or supplementary insurances. The winter/summer sports add-on covers emergency air ambulance transport and transport from the accident site to the ambulance (e.g., mountain rescue/stretcher sled) to the nearest hospital, at the recommendation of the assistance company, but no standalone search-and-rescue limit is stated.

Excluded

COVID-19 Treatment

Excluded

Epidemics, pandemics, national or global health emergencies and any direct or indirect effects thereof are explicitly excluded under clause 7.1.u of the General Conditions. COVID-19 as a pandemic-related illness is therefore not covered.

Clause 7.1.uPage 16

Section: 7. Excluderi > 7.1 Asigurarea medicală, Asigurarea de accidente persoane și Asigurările suplimentare

epidemie/ pandemie, urgență de sănătate națională sau globală și orice efecte directe sau indirecte ale acestora;

Conditional

Pre-existing Medical Conditions (limited emergency exception)

€1K

Pre-existing medical conditions are generally excluded. By exception, the insurer covers only the first necessary service (life-saving medical assistance, relief of acute pain, or medical repatriation if recommended) up to a maximum of 1,000 EUR. This exception applies to all tiers and is conditional on first organizing the service exclusively through the assistance company.

Clause 7.1.aPage 15

Section: 7. Excluderi > 7.1 Asigurarea medicală, Asigurarea de accidente persoane și Asigurările suplimentare

orice condiţie medicală pre-existentă datei de intrare în vigoare a asigurării, cu titlu de excepție, Asigurătorul va acoperi doar primul serviciu necesar (asistență medicală pentru salvarea vieții/ sau calmarea durerilor acute sau repatriere medicală dacă se recomandă), în limita maximă de 1.000 €;

Optional

Winter Sports Supplementary Insurance

€10K – €50K

Optional add-on covering accidents during recreational amateur winter sports with medium or high risk: skiing, snowboarding, sledding, snowmobile, ice skating, tubing, skibobbing, ski biking, snowkiting, ice climbing, and during the winter season: mountaineering/climbing, indoor/outdoor escalade, mountain ascents under 5,000m, paragliding, ATV rides, hunting. Exclusions: ski/snowboard jumping, mountain ascents involving oxygen deprivation, sports outside designated areas or without proper equipment. Coverage follows the base package medical sum (10,000 / 30,000 / 50,000 EUR). Also covers emergency air ambulance transport and transport from accident site to ambulance (e.g. mountain rescue).

Clause 1.3Page 29

Section: CONDIȚII SPECIFICE - ASIGURAREA SUPLIMENTARĂ PENTRU SPORTURI DE IARNĂ SAU VARĂ > 1. Riscuri Asigurate

Sporturi de iarnă Specifice: schi, snowboard, sanie, snowmobile, patinaj, tubing, skibobbing, ski biking, snowkiting, ice climbing Desfășurate în timpul iernii/ sezonului rece: alpinism și cățărări montane, escaladă indoor și outdoor, ascensiuni montane sub 5.000 m, parapanta, plimbări cu ATV/ mașini de teren, vânătoare

Optional

Summer/Adventure Sports Supplementary Insurance

€10K – €50K

Optional add-on covering accidents during recreational amateur summer/adventure sports with medium or high risk: nautical sports (snorkeling, yachting, jet skiing, scuba diving, parascending/paragliding, stand up paddling, water skiing, rafting, surfing, windsurfing, kitesurfing, canoe, kayak, sailing), and warm-season activities (paragliding, mountaineering, mountain ascents under 5,000m, indoor/outdoor escalade, bungee jumping, zip-line, paintball, archery, horse riding, karting, cycling: speed biking/mountain bike/downhill, enduro motorcycling, ATV, hunting). Exclusions: oxygen-deprivation mountain ascents, out-of-bounds sports, lack of proper equipment. Coverage follows the base medical sum insured.

Clause 1.3Page 29

Section: CONDIȚII SPECIFICE - ASIGURAREA SUPLIMENTARĂ PENTRU SPORTURI DE IARNĂ SAU VARĂ > 1. Riscuri Asigurate

Sporturi de vară Nautice: snorkeling, iahting, jet skiing, scuba diving, parascending/ paragliding, stand up paddling, schi nautic, rafting, surfing, windsurfing, kitesurfing, canoe, caiac, navigaţie

Conditional

Pregnancy Complications (limited emergency exception)

€500

Medical assistance and repatriation for pregnancy, childbirth, abortion (including therapeutic), voluntary termination of pregnancy, infertility treatment, and artificial insemination are generally excluded. By exception, in the event of a medical emergency due to existing pregnancy or spontaneous birth, only emergency medical costs to save the life of the mother and/or child are covered, up to a maximum of 500 EUR, and only if the first service is organized exclusively by the medical assistance company.

Clause 7.1.lPage 16

Section: 7. Excluderi > 7.1 Asigurarea medicală, Asigurarea de accidente persoane și Asigurările suplimentare

asistenţa medicală și/ sau repatriere pentru graviditate, naştere, avort (inclusiv avort terapeutic), întreruperea voluntară a sarcinii, examinarea şi tratamentul împotriva sterilităţii, precum şi fecundarea artificială. Cu titlu de excepție, în cazul apariției unei urgențe medicale din cauza sarcinii existente/ nașterii spontane, se vor plăti numai cheltuielile medicale de urgenţă în scopul salvării vieţii mamei şi/ sau copilului, în limita maximă de 500 €, doar dacă primul serviciu este organizat exclusiv de compania de asistenţă medicală;

Conditional

Individual Civil Liability

€2K – €5K

Covers accidental bodily injury or property damage caused to third parties during the trip. Also covers court costs in civil proceedings arising from the insured's tortious liability. Package A (Silver): not covered. Package B (Gold): up to 2,000 EUR. Package C (Platinum): up to 5,000 EUR. Key exclusions include: deliberate/criminal acts, damage to family members (up to 4th degree), professional/contractual liability, moral damages, pure financial losses, use of motor vehicles, professional activities, extreme sports competitions.

Page 3

Section: LISTA DE ACOPERIRI ȘI INDEMNIZAȚII DE ASIGURARE > 3. RĂSPUNDERE CIVILĂ INDIVIDUALĂ

Acoperirea prejudiciilor produse terților (vătămări corporale, deces sau distrugere materială) și a cheltuielilor de judecată existente în procesul civil. A - neacoperit B - în limita a 2.000 € C - în limita a 5.000 €

Excluded

Legal Assistance (standalone)

Excluded

Standalone legal assistance is not a covered benefit. Court costs are covered only as part of the individual civil liability coverage (Packages B and C) when the insured is a defendant in civil proceedings arising from tortious liability during travel.

Covered

24/7 Medical Chat Service (ÎntreabăMedic) and Emergency Assistance Line

unlimited

All policyholders receive unlimited 24/7 access to the ÎntreabăMedic chat medical service: instant messaging (WhatsApp, Messenger, Telegram or SMS) consultations with licensed doctors authorized to practice in Romania, provided by Groupama's partner. Available from the departure date for a minimum of 30 days (up to the full policy duration). Also includes access to the 24/7 emergency dedicated line 0374.110.115. Activation required via https://intreabamedic.abi.ai/ and must be done in advance (if policy issued 1 day before departure, activation may take 2–4 business days). No medications can be prescribed through this service.

Clause 1.1Page 7

Section: 1. Riscuri și servicii asigurate > Chatul medical

Asigurarea oferă acces 24/7 Asiguratului la serviciul de prevenție denumit Chat Medical, sub formă de informaţii medicale, sfaturi și suport cu caracter medical, furnizate de medici licenţiaţi și autorizaţi să profeseze în România, prin intermediul platformelor de mesagerie instantanee disponibile (WhatsApp, Messenger, Telegram sau SMS), alese de Asigurat, serviciu furnizat după activare de Partenerul Groupama.

Key conditions

Assistance call deadline

The insured must contact the insurer at the phone number on the policy within a maximum of 48 hours of the occurrence of the insured event, in order to benefit from direct settlement. For reimbursement of costs already paid, documentation must be submitted as soon as possible after the end of the trip, within a maximum of 30 days of the insured event.

Unauthorized treatment

If the insured does not call the assistance company within 48 hours for events requiring direct settlement, or does not follow the instructions of the medical/roadside assistance company, the insurer may refuse payment of the indemnity if it was unable to determine the cause of the insured event or the extent of the damage. Foreign-language documents must be accompanied by an authorized translation at the insured's expense.

Purchase while abroad

Travel insurance must generally be concluded before departure from Romania (the country of citizenship/residence); coverage begins only once the insured physically crosses the border. For the STORNO (trip cancellation) supplementary insurance, cover starts once the travel package/booking contract is signed (or reserved) and the premium is paid, and ends when the trip starts or, for flights, at the scheduled departure time — it cannot be purchased after departure. Cancellation must be notified to the insurer at least 24 hours and at most 30 days before the departure date.

SourceClause 2.1; 2.2.a; 3.6Page 24

Section: CONDIŢII SPECIFICE DE ASIGURARE - ASIGURAREA SUPLIMENTARĂ DE PROTECȚIE PRIVIND ANULAREA CĂLĂTORIEI (STORNO) > 2. Începerea și încetarea Asigurării suplimentare

2.1. Valabilitatea prezentei asigurări, pentru fiecare călătorie, începe în momentul îndeplinirii cumulative a următoarelor condiții: a. după data: semnării/ intrării în vigoare a contractului de achiziție a Pachetului de servicii de călătorie/ rezervării biletelor de avion... b. după achitarea primei de asigurare de către Contractant/ Asigurat. [...] 3.6. Asiguratul va notifica Asigurătorul privind anularea călătoriei cu minim 24 ore și maximum 30 de zile anterior datei de plecare în călătorie.

Chronic conditions

Chronic diseases or pre-existing conditions are generally excluded. By exception, only the first necessary emergency service (life-saving medical assistance or acute pain relief, or medical repatriation if recommended) is covered, up to a maximum of 1,000 EUR. The insured is advised to carry a brief medical history of their chronic condition/treatment to facilitate emergency assistance.

Pregnancy

Medical assistance and repatriation for pregnancy, childbirth, abortion (including therapeutic), voluntary termination of pregnancy, infertility treatment, and artificial insemination are excluded. By exception, in case of a medical emergency due to existing pregnancy or spontaneous birth, only emergency medical costs to save the life of the mother and/or child are covered, up to a maximum of 500 EUR, and only if the first service is organized exclusively by the medical assistance company.

Pre-existing condition exclusions

Any pre-existing medical condition (diagnosed before the policy start date, or for which symptoms appeared before the start date, or which presents a risk of relapse) is excluded. Exception: the insurer covers only the first necessary service (life-saving emergency medical assistance, acute pain relief, or medical repatriation if recommended) up to a maximum of 1,000 EUR, conditional on the first service being organized exclusively through the assistance company.

Coverage duration limit

Coverage is valid for a minimum of 3 days and a maximum of 365 days per trip. If an illness or accident occurring abroad requires hospitalization after the policy expires, the insurer extends coverage for medical assistance abroad and repatriation by up to 30 days for the initial event (within the sum insured), with continued access to the Chat Medical service. The insured cannot benefit from a new policy's coverage during this extended period.

Direct payment

Direct settlement is available for medical emergencies and roadside assistance by calling the dedicated line 0374.110.115 within 48 hours of the event (press 1 for medical assistance, press 2 for roadside assistance). If the insured pays costs directly, reimbursement is available upon return to Romania with supporting documents submitted via https://avizari-online.groupama.ro/calatorie or [email protected] within 30 days of the event.

Territorial scope

Valid outside Romania and the insured's country of citizenship/residence. Package A (Silver): continental Europe and European territories on other continents. Packages B and C (Gold/Platinum): worldwide without USA and Canada, or worldwide including USA and Canada (insured's choice).

Exclusions

Exclusion: Romania and Residence Country

Coverage excludes events occurring within Romania, country of citizenship or country of residence (except for STORNO supplementary coverage)

SourceClause 11.1Page 19

Section: 11. Teritorialitate

Asigurarea este valabilă conform solicitării Asiguratului/ Contractantului, menţionate în Poliţa/ Certificatul de asigurare, exceptând graniţele teritoriale ale României, ţării de cetăţenie/ rezidenţă a Asiguratului, astfel: a. în Europa continentală şi teritoriile de pe alte continente ale ţărilor europene; b. în întreaga lume fără S.U.A. şi Canada; c. în întreaga lume inclusiv S.U.A. şi Canada.

Documents

Policy specifics

Chat Medical Service (ÎntreabăMedic)

24/7 access to licensed medical doctors through instant messaging platforms for medical advice and support

SourceClause 1.1-1.5Page 7

Section: 1. Riscuri și servicii asigurate > Chatul medical

Asigurarea oferă acces 24/7 Asiguratului la serviciul de prevenţie denumit Chat Medical, sub formă de informaţii medicale, sfaturi și suport cu caracter medical, furnizate de medici licenţiaţi și autorizaţi să profeseze în România, prin intermediul platformelor de mesagerie instantanee disponibile (WhatsApp, Messenger, Telegram sau SMS), alese de Asigurat, serviciu furnizat după activare de Partenerul Groupama.

Trip Cancellation Insurance (STORNO)

Optional additional coverage for trip cancellation in case of unforeseen events (medical, family, material or legal)

SourcePage 3

Section: LISTA DE ACOPERIRI ȘI INDEMNIZAȚII DE ASIGURARE > ASIGURĂRI SUPLIMENTARE > 1. ANULAREA CĂLĂTORIEI – STORNO*

Rambursarea contravalorii călătoriei achitate, cuprinzând pachete turistice sau costurile transportului, cazării, activități turistice.

Flight Delay Coverage

Optional coverage for delays in air travel and delayed/lost baggage

Source

Section: De ce Asigurarea pentru călătorii în străinătate? > Riscuri acoperite > Asigurări suplimentare

Asigurarea pentru călătoriile cu avionul care acoperă întârzierea, pierderea sau anularea cursei aeriene și întârzierea sau pierderea bagajului;

Roadside Assistance

Optional coverage for roadside assistance including vehicle recovery, replacement car, accommodation and other services if traveling by personal car

Source

Section: De ce Asigurarea pentru călătorii în străinătate? > Riscuri acoperite > Asigurări suplimentare

Asistență rutieră: asistență telefonică în cazul în care întâmpini probleme cu mașina cu care călătorești în afara României, restabilirea mobilității autovehiculului, salvare/recuperare în afara carosabilului, parcare, mașină de schimb, hotel, continuarea călătoriei, recuperarea autovehicului reparat, repatrierea autovehicului.

Trip Interruption/Extension Insurance

Optional coverage for extending trip coverage in case of hospitalization or circumstances affecting traveling companions

Source

Section: De ce Asigurarea pentru călătorii în străinătate? > Riscuri acoperite > Asigurări suplimentare

Asigurarea suplimentară de Întrerupere/ Extindere călătorie te ajută dacă ești nevoit să extinzi acoperirea asigurării tale de călătorie, în cazul în care ești spitalizat, pentru copii sau soț/soție.

Geographic Scope by Package

Coverage validity depends on selected package: Package A covers only Europe; Packages B and C cover worldwide with optional exclusion of USA and Canada

Source

Section: IPID Groupama Travel > Unde beneficiez de asigurare?

În funcție de destinația dumneavoastră: Europa inclusiv Federația Rusă, Turcia și teritoriile de pe alte continente ale țărilor europene sau întreaga lume (inclusiv/fără S.U.A și Canada), excepție România, țara de reședință sau cetățenie. În cazul achiziţionării Pachetului A asigurarea este valabilă doar în Europa.

Minimum Coverage Duration

Insurance coverage can be purchased for a minimum duration of 3 days up to maximum of 365 days per trip

Source

Section: De ce Asigurarea pentru călătorii în străinătate? > BENEFICII > Flexibilitate

Durata asigurării poate fi de la 3 până la 365 de zile.

24/7 Emergency Support Line

Medical emergencies must be reported within 48 hours to dedicated phone line 0374 110 115 for direct settlement

SourcePage 1

Section: INFORMAȚII UTILE DESPRE ASIGURAREA TA DE CĂLĂTORIE

Dacă ai o urgenţă medicală sau rutieră, şi doreşti decontare directă, apelează în maximum 48 de ore de la producerea evenimentului, numărul dedicat 0374.110.115 (tasta "1" pentru asistenţă medicală şi tasta "2" pentru asistenţă rutieră), furnizează datele din Polița de asigurare precum și informații referitoare la evenimentul produs și urmează întocmai indicațiile primite din partea operatorilor.

Claim Documentation Requirements

Medical receipts, invoices, hospital discharge reports, and translated foreign-language documents required for all claims

SourcePage 1

Section: INFORMAȚII UTILE DESPRE ASIGURAREA TA DE CĂLĂTORIE > Rambursare costuri achitate

documentele medicale, care să conțină motivele prezentării, diagnosticul stabilit, medicația recomandată; documentele de plată (facturi, chitanțe, bonuri fiscale)

Policy Cancellation Restriction

Policyholder cannot cancel contract once trip has commenced; only denunciation with 20-day written notice is available before trip start

Source

Sources

Groupama Travel insurance