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Belfius

Belfius is a motor casco insurance for the BE market with online purchase and 24/7 assistance.

Last verified May 9, 2026T&C from 2024-09-01Belfius Insurance SA/NV
Online purchase24/7 helpline

Direct payment

For glass damage (windshield, side windows, rear window), Belfius settles the invoice directly with approved partners Touring Glass, Autoglass Clinic and Carglass at no deductible. For repairs at an approved Belfius repairer under Omnium, the insurer pays the repairer directly; the policyholder only pays the applicable deductible and any non-recoverable VAT.

Geographic scope

BE

Omnium coverage valid worldwide (Article 4, Assurance du Véhicule). RC, Legal Protection and Driver coverage valid in all countries listed on the international insurance certificate. Assistance valid in Belgium (including 30km beyond Belgian borders) and abroad per the certificate.

Unique selling points

  • The BOB guarantee is included at no extra cost in the base RC contract, covering material damage to the vehicle when a designated sober third-party driver causes the accident, with insurer waiving recourse against the BOB driver.
  • Omnium (vehicle damage) coverage is valid worldwide, unlike RC and Assistance coverages which are limited to countries listed on the international insurance certificate.
  • The '58+ guaranteed for life' mobility clause ensures that policyholders aged 58 or over with at least 5 years of accident-free history at Belfius Insurance will never have their RC insurance cancelled, providing unique long-term coverage certainty.
  • Driver accident insurance (Assurance Conducteur) provides up to EUR 500,000 per claim for bodily injury or death of the authorised driver, regardless of fault, compensated according to Belgian common law principles – significantly above the minimum legally required protection.
  • Claims can be filed online, via the Belfius Mobile app, or via Belfius Direct Net with pre-filled personal data and direct garage selection; the 24/7 assistance hotline (+32 2 286 70 00) handles emergency towing and post-accident support at any hour.

Coverage limits

Material Damage (Own Damage / Full Omnium)

Optional

Covers all material damage to the insured vehicle (including damage caused at fault, by vandalism, by unidentified third parties, or in single-vehicle accidents), subject to a contractually fixed deductible. In case of partial loss, the insurer reimburses repair costs up to the insured value. In case of total loss, the indemnity corresponds to the vehicle value at the time of the loss under the chosen depreciation system (functional value or agreed value), minus the salvage value. The insurer pays compensation up to the insured value.

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Total Loss Indemnity

Optional

Total loss is declared when the vehicle cannot technically be repaired to roadworthiness standards, when repair costs exceed the actual value minus salvage, or when a stolen vehicle is not recovered within 15 days of the insurer receiving the theft declaration. Indemnity equals the vehicle value at the time of the loss under the chosen system (functional value: depreciation of 1.25%/month for months 1–36, then 0.75%/month for months 37–60; or agreed value: fixed for 6, 12, 24 or 36 months, then declining) minus salvage value. If the owner entrusts the wreck sale to the insurer, salvage value is not deducted. No deductible applies to the 'Dégâts Matériels si Perte Totale' (total-loss-only) sub-guarantee. The standard Dégâts Matériels deductible applies if the full material damage guarantee is used.

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Partial Loss / Repair Costs

Optional

In case of partial loss, the insurer reimburses repair costs as established by expert assessment or, if the insurer accepts the policyholder's detailed quote, based on that quote, up to the insured value. Non-recoverable VAT is always reimbursed on presentation of the repair invoice. Emergency/provisional repairs up to EUR 1,000 excl. VAT may be carried out without prior insurer consent. A deductible applies as stipulated in the particular conditions.

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Theft and Robbery (Vol)

Optional

Covers theft of the insured vehicle or its parts, as well as damage caused to the vehicle in the commission of theft. Also covers armed robbery or threats against the policyholder or household members. If the stolen vehicle is recovered, all damage caused during the theft is covered. Damage from break-in to the interior is also covered. Replacement of stolen keys/remote controls and associated reprogramming costs are covered. In case of theft of the official licence plate, re-registration costs are covered. Accessories insured free of charge per Article 2 are indemnified based on purchase price minus 1% depreciation per month elapsed since purchase. A replacement vehicle (category B, max 21 days) is provided in case of theft, via the assistance centre.

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Glass Breakage (Bris de Vitres)

Optional

Covers breakage of the windshield, side windows, rear window and the transparent part of the (sliding) sunroof, whether made of glass or synthetic material. Chips and cracks are assimilated to breakage. Damage caused to the vehicle by glass breakage is also covered. No deductible applies to the glass breakage guarantee. For repairs on Belgian territory, a prior quote is required, except when entrusting the repair to Autoglass Clinic SA or Carglass SA, with whom a direct payment ('tiers payant') arrangement applies. Repair can be carried out immediately abroad. Does not cover double-glazing or bulletproof glass, or damage caused in total loss.

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Natural Perils and Related Risks (Forces de la Nature et Périls Connexes)

Optional

Covers damage resulting from exceptional natural events constituting force majeure for the insured: rockslide, landslide, avalanche, snow pressure, storm (wind recorded above 80 km/h), hurricane, hail, tidal wave, high tide, flooding, earthquake, volcanic eruption, meteorite fall. Extended to: collision with an animal and consequential damage; sudden unexpected soot/paint/sandblasting cloud (cleaning costs); chain collision involving at least 4 identified vehicles; damage caused by transported objects/animals following collision with an identified vehicle; damage caused directly by the coupled trailer; falling airborne objects or their parts; damage from transport of the insured vehicle by train, boat or towing service; damage caused by a marten or similar animal or rodent to electric cables, hoses and engine compartment lining materials.

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Vandalism / Material Damage (Full Omnium only)

Optional

Vandalism damage is covered under the 'Garantie Dégâts Matériels' (Full Omnium). This guarantee covers all material damage to the insured vehicle that is not expressly excluded, including damage caused by third parties (vandalism, hit-and-run) and single-vehicle accidents. A contractually fixed deductible applies (standard EUR 500, optional EUR 250 with higher premium). Not covered under Mini Omnium.

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Roadside Assistance / Vehicle Assistance

Optional

Three optional assistance tiers available: Mobilité Start (basic), Mobilité Go, and Mobilité Go+. Included for free in the base contract is 'Assistance après accident' (Article 66): covers transport of passengers to home address and towing of the damaged vehicle to the insurer-approved garage in Belgium, when the vehicle is immobilized following a traffic accident in Belgium or within 30 km beyond Belgian borders. The optional Assistance insurance adds: breakdown assistance 24/7, replacement vehicle (category B for 7 days under Mobilité Go, category D for 15 days under Mobilité Go+), rental vehicle damage coverage (max EUR 4,000/year under Start/Go, max EUR 7,000/year under Go+), hotel accommodation abroad, and pick-up and delivery service (Mobilité Go+ only). The assistance centre is reachable 24/7 at +32 (0)2 286 70 00.

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Replacement Vehicle

Optional

In case of theft of the insured vehicle: replacement vehicle (category B, max. 21 days) from the moment the insurer receives the theft declaration until the day after recovery of the stolen vehicle. Must be arranged through the assistance centre. In case of total loss following a traffic accident at an approved repairer: replacement vehicle for the duration of repair and for 6 days in case of total loss (per claims form information). Under the optional Assistance – Mobilité Go: replacement vehicle category B for max 7 consecutive days for immobilisation in Belgium not repairable within the day. Under Mobilité Go+: replacement vehicle category D for max 15 consecutive days in Belgium; abroad for max 3 days (repairable within 3 days), or for the period of repair/up to max 15 days if vehicle is stolen or total loss. A mobility budget (max EUR 85/day) may be chosen instead of a replacement vehicle.

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Driver Accident Insurance (Assurance Conducteur)

Optional

Optional coverage compensating the authorised driver of the insured vehicle for bodily injury or death resulting from a sudden traffic-related event, regardless of fault. Covers: medical, surgical, pharmaceutical expenses including rehabilitation and prostheses; clothing damage; economic and moral damage from temporary or permanent total or partial incapacity; aesthetic damage; third-person assistance costs due to permanent incapacity. In case of death: funeral expenses, clothing damage, economic and moral damage for rightful claimants. Indemnification follows common law principles based on Belgian court awards, up to EUR 500,000 maximum per claim, with a EUR 500 maximum per claim for clothing damage. Excludes: participation in speed/regularity/skill competitions (even authorized); vehicle driven by person without valid licence or below minimum age; blood alcohol level above 0.8 g/litre; intentional claim.

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Key conditions

driver_age_experience_limit

No explicit minimum driver age for Omnium coverage; the general RC provision requires the driver to hold a valid Belgian driving licence for the vehicle category. Exclusions apply if the vehicle is driven by someone below the minimum legal age, without a valid licence, or under licence suspension. The anti-theft system requirement for the Theft guarantee is waived once the vehicle is 5 years old (Article 24). Policyholders under 25 using the vehicle must be reported to the insurer under certain omnium tiers. The replacement vehicle under the Assistance guarantee may impose age conditions set by the rental company (Article 6, Assistance section).

repair_network_requirements

Policyholders may use any repairer; however, using Belfius Insurance approved repairers provides additional benefits including: rapid damage assessment, quality repairs, a replacement vehicle for the duration of repairs (and 6 days in total loss), a free technical inspection after the accident if required, and a reduced deductible. The list of approved repairers is available at Belfius.be. For glass damage, direct payment applies with Touring Glass, Autoglass Clinic SA and Carglass SA (Article 29, Bris de Vitres). If the policyholder does not use an approved repairer, the insurer appoints an expert to assess damage, and indemnity is paid based on the expert report.

territorial_scope

Omnium (vehicle damage) guarantee is valid worldwide (Article 4, Assurance du Véhicule). Assistance after accident (base RC guarantee) covers Belgium and within 30 km beyond Belgian borders. Optional Assistance guarantee covers Belgium (incl. 30 km beyond borders) and all countries listed on the insurance certificate and not expressly excluded, subject to exclusions for countries under general travel bans, countries in civil/foreign war, and specific high-risk countries listed in the policy (Iran, Belarus, Crimea, Russian Federation, Russian-annexed Ukrainian regions). RC, Legal Protection and Driver coverages apply in all countries listed on the international insurance card.

anti_theft_requirements

The theft guarantee may require, as stipulated in the particular conditions, that the insured vehicle be equipped with an INCERT-certified 'TT' (Track & Trace) post-theft system or a manufacturer-recognised post-theft system enabling constant vehicle location via a remote monitoring station and preventing engine restart after theft. The policyholder must ensure the system functions properly and carry out all necessary repairs immediately and at their own expense. This anti-theft requirement is no longer mandatory once the vehicle is 5 years old. The theft guarantee does not apply when the vehicle is unoccupied with doors/boot unlocked, windows/roof open, keys left in or on the vehicle, or the required anti-theft system not installed or activated (except when in a locked private garage).

claim_notification_deadline

Any claim must be declared in writing immediately and at the latest within 8 days of its occurrence (Article 32 RC; Article 7 Omnium; Article 6 Conducteur; Article 4 Protection Juridique). For the Assistance, the claim must be reported immediately to the assistance centre (24/7). In case of theft or attempted theft, vandalism, or malice, a police report must be filed immediately after discovery. The 8-day deadline does not apply if the insurer cannot invoke it when the declaration was made as quickly as could reasonably be expected. Claims can be submitted online via Belfius.be, the Belfius Mobile app, Belfius Direct Net, or by phone at +32 (0)2 286 70 00 (Mon–Fri, 8h–17h).

deductible_rules

For the Garantie Dégâts Matériels (Full Omnium – material damage), a deductible is contractually fixed in the particular conditions. The standard deductible is EUR 500. An option exists to reduce it to EUR 250 by paying a higher premium. An 'English deductible' (franchise anglaise) option is also available: if repair costs exceed the deductible amount, the insurer covers the full amount with no deductible deducted. The deductible applies whether the vehicle is repairable or declared a total loss (Article 38). No deductible applies to the Garantie Dégâts Matériels si Perte Totale (total-loss-only sub-guarantee, Article 34), the Garantie Vol (theft), the Garantie Incendie (fire), the Garantie Forces de la Nature (natural perils), or the Garantie Bris de Vitres (glass). A reduced deductible is available when repairs are carried out at approved Belfius repairers (per claims form). Ancillary costs (towing, signalling, provisional storage, technical inspection post-repair, etc.) are covered up to EUR 2,000 excl. VAT (Article 14).

Where to buy

Documents

Belfius Car – Document d'Information sur le Produit d'Assurance (IPID) – 4 roues (FR) – septembre 2024

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Belfius Car – Conditions Générales 0037-2-10-5739-092024 (FR)

terms_and_conditions

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Belfius Car – Algemene Voorwaarden 0037-2-10-5739-092024 (NL)

terms_and_conditions

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Belfius Car – Comment Déclarer un Sinistre (Claims Declaration Guide) (FR)

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Policy specifics

Omnium Coverage (Full or Mini)

Optional coverage for vehicle damage including theft, fire, glass breakage, natural disasters, and accidents (Full Omnium only)

Driver Coverage (Assurance Conducteur)

Optional coverage providing compensation for bodily injury to the driver in case of traffic accident, including medical expenses and income loss

Legal Protection (Protection Juridique)

Optional coverage covering legal costs and expenses in case of legal disputes related to vehicle use, including attorney fees and court costs

Vehicle Assistance (Assistance Véhicule)

Optional coverage providing 24/7 roadside assistance including towing, breakdown assistance, and replacement vehicle in case of immobilization

Authorized Repair Network

Belfius Car includes benefits through authorized repair partners, with a list of approved garages available on the product page

BOB Guarantee (Designated Driver)

Special coverage protecting both the designated sober driver (BOB) and other vehicle occupants in case of bodily injury from an accident caused by the insured vehicle

Replacement Vehicle

In case of total loss after accident or vehicle theft, policyholder receives a replacement vehicle for a limited period

Deductible Options

Full Omnium coverage offers standard deductible of €500 with option to reduce to €250 for higher premium