AXA France (AXA France Vie S.A. / AXA France IARD S.A.)
AXA
AXA is a motor casco insurance for the France market with online purchase and 24/7 assistance.
Direct payment
If you have your vehicle repaired at an AXA partner garage, you pay no upfront costs except any applicable deductible, you benefit from a loan car subject to availability, and repairs are guaranteed for up to 5 years.
Geographic scope
Mainland France, French overseas departments/territories (DROM-COM) and the Principality of Monaco
Mandatory liability applies in mainland France, the DROM-COM, other multilateral-agreement signatory countries (most of the EU/EEA, UK, Switzerland, Andorra, Monaco, San Marino, Vatican, Gibraltar, etc.) and non-signatory countries under an international insurance certificate. Own-damage (casco) and other optional guarantees apply in mainland France, the DROM-COM and Monaco, extended to stays not exceeding 6 months in the same multilateral-agreement countries. Natural catastrophe, technological catastrophe and terrorism attack covers are limited to mainland France and the DROM.
Unique selling points
- 1-hour breakdown assistance guarantee anywhere in mainland France or Monaco, with a €30 payout if AXA misses the deadline.
- Repairs at AXA partner garages come with no upfront payment (besides the deductible) and a 5-year repair warranty.
- 'Joker' service gives drivers under 25 up to 5 free taxi trips a year (under 50km) to get home safely if unfit to drive.
- Progressive deductible reduction of up to 50% after 8 claim-free years when repairs are made in the AXA partner network.
- Dedicated AXA Glass hotline handles windscreen claims directly with partner glaziers, without upfront cost.
Coverage limits
Own damage (Dommages tous accidents)
Covered
Only in Tous Risques Essentielle, Tous Risques Équilibre, Tous Risques Étendue
Covers damage to the insured vehicle from collision with another vehicle, impact with a fixed or moving object, overturning without prior collision, or unforeseeable flooding, regardless of the driver's fault. No fixed monetary ceiling is stated in the general terms; indemnification is capped by the vehicle's economic value on the date of loss, minus the applicable deductible (amount set in the Conditions Particulières). Included in the Tous Risques Essentielle, Équilibre and Étendue formulas; not available in the Tiers formulas.
Total loss / enhanced indemnification (Indemnisation renforcée)
—
120% of insured sum
Only in Tiers Étendue, Tous Risques Essentielle, Tous Risques Équilibre, Tous Risques Étendue
When the insured vehicle is stolen or destroyed (economically or technically irreparable), the base indemnification is the expert-assessed value (VADE) for vehicles 2 years or older, or the purchase value for vehicles under 2 years. With the 'Indemnisation renforcée' option, vehicles 2 years or older are indemnified at VADE plus 20% (minimum €1,000), capped at the purchase value. This option is optional under the Tous Risques Essentielle formula and included under the Tous Risques Équilibre and Étendue formulas.
Partial loss / repair costs
Covered
Only in Tous Risques Essentielle, Tous Risques Équilibre, Tous Risques Étendue
If the vehicle is repairable, AXA settles the repair cost assessed by the expert (based on the acquitted invoice), within the limit of the vehicle's economic value on the date of loss, less any deductible. If the policyholder chooses not to repair, AXA pays the estimated repair cost without exceeding the difference between the pre-loss and post-loss values. No fixed cap is stated; it is bounded by vehicle value.
Theft / robbery (Vol)
Covered
Only in Tiers Étendue, Tous Risques Essentielle, Tous Risques Équilibre, Tous Risques Étendue
Covers disappearance or damage to the insured vehicle following theft or attempted theft, subject to serious evidence of forced entry. Indemnification is reduced to 70% of the loss if the keys/cards were left in or on the vehicle, or if the vehicle lacked the required functioning geolocation anti-theft device. No fixed monetary cap is stated; indemnification is bounded by the vehicle's value. Included (bundled as 'Incendie et vol') from the Tiers Étendue formula upward.
Glass damage (Bris de glace)
Covered
Only in Tiers Essentielle, Tiers Étendue, Tous Risques Essentielle, Tous Risques Équilibre, Tous Risques Étendue
AXA's Mon Auto glass-breakage guarantee is included from the entry-level Tiers Essentielle formula upward. <cite index="3-10">Le bris de glace est couvert dès le Tiers Essentielle, le vol et l'incendie dès le Tiers Étendue, le vandalisme et les dommages tous accidents à partir du Tous risques Essentielle.</cite> A notable strength is that <cite index="8-1,8-2">la garantie bris de glace est assez performante, même si les feux arrière sont exclus, et l'absence systématique de franchise si réparation est un bon point</cite>, meaning simple crack/chip repairs are typically free of deductible while full glass replacement (e.g., windshield) does carry a deductible. Per the official general conditions, <cite index="7-2">le montant de la franchise applicable est indiqué aux Conditions particulières</cite>, so the exact euro amount is policy-specific and shown on the individual's Conditions Particulières/premium notice rather than fixed in the general terms. Market comparisons place AXA's typical windshield-replacement deductible around <cite index="13-2">AXA 150€</cite>, compared with 0–180€ industry-wide. AXA also offers an optional add-on to waive this deductible entirely: <cite index="37-1,37-2">Axa propose une option permettant de supprimer la franchise en cas de remplacement du pare-brise ou d'autres éléments vitrés, évitant de débourser la moindre somme lors d'un impact</cite>. Most contracts also apply a soft annual frequency guard rather than a hard cap: <cite index="12-1,12-2">sur de nombreux contrats AXA, vous avez jusqu'à 3 bris de glace par an ou un plafond annuel de prise en charge; vérifiez vos conditions particulières avant de solliciter un quatrième passage</cite>.
Natural perils (Catastrophes naturelles)
Covered
Only in Tiers Essentielle, Tiers Étendue, Tous Risques Essentielle, Tous Risques Équilibre, Tous Risques Étendue
Covers direct material damage to the vehicle caused by a natural catastrophe officially recognised by ministerial order published in the Journal Officiel. A statutory deductible of €380 per damaged vehicle applies (higher deductible applies for vehicles used professionally if stated in the contract). No coverage ceiling beyond the vehicle's value is stated. Included from the Tiers Essentielle formula upward.
Vandalism
Covered
Only in Tous Risques Essentielle, Tous Risques Équilibre, Tous Risques Étendue
Vandalism damage to the insured vehicle is covered under the same 'Dommages tous accidents et vandalisme' guarantee as own damage/collision cover. No fixed monetary cap is stated; indemnification is bounded by the vehicle's economic value less the deductible. Included in the Tous Risques Essentielle, Équilibre and Étendue formulas only.
Roadside assistance (Assistance au véhicule)
€185
24/7 breakdown/towing assistance from the immobilisation site to the nearest garage, covered up to €185 TTC, triggered by breakdown, accident, fire, theft, vandalism, glass breakage, attack, climate event, natural/technological catastrophe, tyre puncture, wrong fuel, or lost/broken/stolen key. AXA guarantees roadside intervention within 1 hour anywhere in mainland France or Monaco, or pays a €30 indemnity if the deadline is missed. Included as standard across all six formulas (may carry a mileage deductible for breakdown-only calls depending on the formula, waived with the 'Pack tranquillité').
Replacement vehicle (Véhicule de prêt)
€7 – €30
Provides a city-car-type loan vehicle if the insured vehicle is immobilised more than 24 hours: up to 7 days for a breakdown, up to 15 days for accident/fire/vandalism/natural catastrophe/climate or technological event, and up to 30 days if stolen and not recovered within 24 hours. If no loan vehicle is available or eligibility conditions are not met, AXA pays €40 TTC per day (€120 TTC per day for a fitted/utility vehicle). Optional under the Tiers Mini, Tiers Essentielle, Tiers Étendue and Tous Risques Essentielle formulas; included under Tous Risques Équilibre and Étendue.
Driver accident protection (Garantie / Sécurité du conducteur)
€250,000
Compensates the driver's own bodily injury (or, in case of death, their heirs) following a road accident, under French common-law rules, up to a base ceiling of €250,000 included in all formulas. An optional 'Pack tranquillité' raises the ceiling to €500,000, €1,000,000 or €2,000,000. A 10% deductible applies to the permanent functional deficit component when the A.I.P.P. rate exceeds 10%; no compensation is due for that head if the A.I.P.P. rate is 10% or less. An immediate advance of up to €3,000 is paid toward funeral costs in case of death.
Key conditions
Driver age and experience limit
Coverage excludes damage occurring when the driver does not hold the age or valid driving licence required by law. Drivers under 25 (principal or named) benefit from the 'Joker' assistance service allowing a safe return home (handing keys to a relative, exempt from the 'other drivers' deductible, or up to 5 taxi trips per year under 50km from home).
Repair network requirements
Repairing at an AXA partner garage entitles the policyholder to no upfront payment of costs (other than the deductible), provision of a loan vehicle subject to availability, repairs guaranteed for up to 5 years, and a larger progressive deductible reduction (up to 50% versus up to 40% outside the network) after several claim-free years.
Territorial scope
For guarantees other than mandatory third-party liability and catastrophe covers, the policy applies in mainland France, the DROM-COM and Monaco, extended to stays not exceeding 6 consecutive months in other multilateral-agreement signatory countries; natural/technological catastrophe and terrorism attack covers are limited to mainland France and the DROM.
Anti-theft requirements
Theft claims require serious evidence of forced entry. Indemnification is reduced to 70% of the loss if the ignition keys/cards were left in or on the vehicle (unless stolen after a break-in of the home/private garage or an assault), or if the vehicle was not fitted with, or the required anti-theft geolocation device was not functioning, as specified in the Conditions Particulières.
Claim notification deadline
Claims must be reported before any repair or replacement: 2 business days for theft/attempted theft/vandalism (with a police report filed within 24 hours), 5 business days for glass damage and other claims, and 30 days following publication of the ministerial order for natural catastrophe claims.
Deductible rules
Deductibles may be flat-rate, proportional (fixed amount plus a percentage of the claim, capped), or legal (e.g. the statutory €380 deductible for natural catastrophe claims). Deductibles for Dommages tous accidents, Incendie, Vol, Événements climatiques and Attentats decrease progressively after 2/4/6/8 claim-free years by 20%/30%/40%/50% if repaired at an AXA partner garage (10%/20%/30%/40% otherwise). The deductible is halved when the driver is only partially at fault and is never opposable to third-party victims under the liability guarantee.
Where to buy
Documents
Mon Auto General Terms and Conditions (Ref. 972115 J, April 2026)
Terms & conditions
Mon Auto General Terms and Conditions (Ref. 972115H, prior edition)
Terms & conditions
Mon Auto General Terms and Conditions (Ref. 972115D, 2021 edition)
Terms & conditions
Mon Auto Insurance Product Information Document (IPID)
IPID
Policy specifics
Personal effects protection
Coverage of personal items and baggage transported in the insured vehicle in case of damage or theft
SourceLegal protection
Optional coverage for legal assistance and defense in matters related to vehicle purchase, sale, repair, and road traffic violations
SourceDeductible application
Deductible amount specified in particular conditions; not applicable to third-party beneficiaries in liability coverage
SourceClaims notification requirement
For theft claims, police report must be filed within 24 hours; insured must declare all claims involving guaranteed risks within specified conditions and timeframes
SourceGeographic coverage scope
Coverage applies in mainland France, overseas departments/territories, countries listed on green card certificate, Gibraltar, Liechtenstein, Monaco, San Marino, Vatican City
SourceMinimum driver age
Driver must meet legal age requirement and possess valid driving license as specified in particular conditions
Source