Atlantic Union S.A. – General Insurance and Life
Ατλαντική Ένωση
Ατλαντική Ένωση is a motor casco insurance for the Greece market with online purchase and 24/7 assistance.
Direct payment
The insurer has the right, instead of cash compensation, to undertake the repair of the vehicle at an authorized cooperative workshop. Glass damage is replaced free of charge through the insurer's coordination when covered. Repairs at authorized workshops can proceed without the insured paying out of pocket.
Geographic scope
Greece (all territories)
All optional/casco coverages apply exclusively within Greek territory (Article 26 of Special Terms). MTPL liability extends to EU/EEA via Green Card; own-damage and supplementary coverages are Greece-only.
Unique selling points
- Part of the Baloise Group (Switzerland) and Basler Lebensversicherungs-AG (Germany), Atlantiki Enosi holds the highest solvency ratio among Greek insurers at 284.34%, offering exceptional financial security.
- 24/7 accident care response: a company representative dispatched to the accident scene to handle declarations, photograph vehicles, and transport the immobilized vehicle to the insured's chosen workshop, accessible via a dedicated helpline (10234) or the Atlantiki Assistance app.
- Glass damage replaced free of charge at authorized workshops with guaranteed quality, coordinated directly by the insurer with no out-of-pocket payment by the insured.
- Selectable own-damage deductibles (150/300/450/600/900€) in the Atlantic Max tier, allowing policyholders to adjust their premium-to-protection ratio; plus a Bonus Malus Protection rider that shields policyholders from premium surcharge after a first claim.
- Comprehensive Travel and Roadside Assistance Plus covering not only accident towing but also hotel accommodation (up to 250€), journey continuation transport, rental car during trips, and medical evacuation — all bundled within the policy.
Coverage limits
Own Damage (Collision / Comprehensive)
Conditional
Covers damage to the insured vehicle caused exclusively by collision, impact, overturning, swerving, or falling. Available only in Atlantic Max tier; not included in Atlantic Plus (fire+theft tier). Deductible options of 150€, 300€, 450€, 600€ or 900€ per accident apply; insurer is liable for the excess above the agreed deductible. Insurer may opt to repair rather than pay cash. Young drivers under 23 or holding licence less than 12 months without declared additional premium receive only 50% of the claim. The insured sum is based on market value at time of loss accounting for depreciation.
Total Loss
Conditional
In the event of total destruction, the insured sum is based on the market value of the vehicle at the time of loss (not the policy inception value), accounting for depreciation. If damage repair cost exceeds the vehicle value, the claim is treated as a total loss. Available under the own-damage (Μικτή) coverage of Atlantic Max tier only.
Partial Loss (Own Damage)
Conditional
Partial damage from collision, impact, overturning, or swerving is covered under the own-damage (Μικτή) clause of Atlantic Max. The agreed deductible (150/300/450/600/900€ per accident) is subtracted; insurer pays the excess. Valuation at market value at time of loss net of depreciation. Tyre-only damage excluded unless concurrent with other covered damage. Damage during unauthorized use/theft, pre-existing damage from poor maintenance, and damage to catalytic converter in isolation are excluded.
Theft / Robbery (Total and Partial)
Covered
Total theft: covers the actual market value of the vehicle at the time of loss (not inception value). Insurer's obligation arises after 60 days from police report submission and after presentation of a certificate that the complaint is pending. Vehicle found within 60 days with damage exceeding 90% of value is treated as total loss. Extended total theft (coverage code 0005): covers vehicles found within 60 days with damage exceeding 50% of value. Partial theft (coverage code 0006): covers value of stolen parts firmly attached to the vehicle necessary for operation, plus body damage caused during removal, and attempted break-in damage up to 10% of insured sum max 1,500€ with 150€ deductible per incident. Available in Atlantic Plus and Atlantic Max tiers. Insured must deliver all vehicle keys before settlement payment.
Glass Damage (Crystal Breakage)
Optional
Covers any breakage of glass including replacement/repair labour and cleaning of the vehicle from debris, from any cause including attempted theft. Front/rear lights, mirrors, and turn indicators are excluded. Panoramic roofs and sunroofs and their mechanisms are excluded. Coverage applies only in case of partial damage to vehicle and is excluded in total loss. Insurer may pay cash or replace with glass of equivalent quality. Replacement coordinated free of charge through insurer's helpline (10234 or 2107470001) at authorized workshops when covered. Coverage code 0009.
Natural Perils (including Hailstorm)
Optional
Two separate coverages: (1) Natural Phenomena (code 0011): covers damage caused directly or indirectly by storm, flood, typhoon, gale, windstorm, volcanic eruption, earthquake; excludes hailstorm and frost-related mechanical failures; requires concurrent fire cover. (2) Hailstorm (code 0021): covers damage exclusively from hailstorm; 300€ deductible per accident stated on Atlantic Plus page; requires concurrent Natural Phenomena and Fire cover. Both available in Atlantic Plus and Atlantic Max tiers.
Vandalism / Malicious Damage by Third Parties
Optional
Covers damage to the insured vehicle caused by malicious acts of third parties (vandalism/sabotage). 150€ deductible per incident applies (as stated for Atlantic Plus and Atlantic Max on the official product page). Must be provided together with Fire coverage. Police written confirmation required. Damage caused during theft is excluded. Coverage code 0007 (part of broader Terrorism/Strikes/Malicious Damage cover).
Roadside and Travel Assistance
Covered
24/7 accident care and roadside/travel assistance provided via dedicated helpline 10234 or 2107470001 and via the Atlantiki Assistance mobile app (Android/iOS). In case of accident: insurer dispatches a representative to the accident scene to complete accident declarations, photograph vehicles, and transport the immobilized vehicle to the insured's chosen workshop near their permanent residence (vehicles up to 3.5 tonnes). Roadside and Travel Assistance (code 0031) additionally covers on-site repair attempts, vehicle retrieval to public road (up to 300€), hotel stay (up to 250€/3 nights if breakdown >50 km from home), continuation of journey transport costs (up to 250€), taxi costs (up to 120€), rental car during trip (up to 250€/2 days if repair >48h), fuel assistance, and medical transfer. Atlantiki Assistance app available for smartphones and tablets. Coverage is only active while MTPL policy is in force.
Replacement Vehicle
Optional
Three replacement vehicle coverages available: (1) Rental car from fire/partial theft/own-damage/total theft (code 0016): insurer provides rental vehicle or covers rental costs; max 40 days for fire/partial theft/own-damage (3-day waiting period); max 60 days for total theft (5-day waiting period); max reimbursement is 6% of insured value for theft; replacement must be equal or lesser horsepower, max 11hp; damage threshold >25% of vehicle value (min 2,934.70€) for fire/partial theft/own-damage cases; available in Atlantic Max. (2) Temporary replacement vehicle due to theft (code 0065): free-of-charge replacement up to 60 days while stolen vehicle is sought; up to 1,400cc for vehicles up to 1,400cc, up to 1,600cc for vehicles above 1,401cc; within Greek territory only; available in Atlantic Plus and Atlantic Max. (3) Replacement vehicle due to accident (under Roadside & Travel Assistance Plus code 0031): up to 3 days, up to 1,600cc, within Greek territory; available in Atlantic Plus and Atlantic Max.
Driver Personal Accident
Optional
Covers death and permanent disability (total or partial) of the driver and co-riding owner resulting from a road accident during vehicle operation. Death: full insured sum paid to beneficiaries if death occurs within 1 year of accident. Permanent total disability: full insured sum (blindness of both eyes, loss of both arms/legs, irreversible brain trauma, total permanent paralysis). Permanent partial disability: proportional payment per statutory table. Coverage within Greek territory only (code 0010). Insured sum amount specified in the individual policy schedule. Valid only for accidents during driving.
Key conditions
Driver age and experience limit
Drivers under 23 years of age (calculated from 1 January of birth year) or drivers who obtained their licence for the first time within the 12 months preceding the accident, without a declared additional premium at policy inception, result in: (a) for MTPL: the insurer bears no liability unless the insured pays an immediate surcharge of 30% of annual premium up to 2,000€; (b) for own-damage (Μικτή): the insurer pays only 50% of the damage after the agreed deductible, with no option to cover 100% even with an additional premium. When both conditions (under-23 AND new licence) apply simultaneously, only the under-23 surcharge rules apply.
Repair network requirements
Repairs are preferably conducted at the insurer's authorized cooperative workshops in Athens and Thessaloniki; repairs can be completed without the insured paying any amount out of pocket at these workshops. When using authorized workshops, the insurer coordinates the claim and workshop selection. Using non-authorized workshops may result in the insurer exercising the right to pay cash compensation instead. Pre-repair inspection by the insurer's expert is mandatory; any repair before the insurer's expert assessment is prohibited and constitutes a breach of policyholder obligations.
Territorial scope
All supplementary/optional casco coverages (own damage, fire, theft, natural perils, glass, malicious damage, roadside assistance) apply exclusively within Greek territory. MTPL compulsory liability coverage extends to EU/EEA member states and countries whose National Insurance Bureaux are party to the Unified Agreement, via international insurance certificate (Green Card). Vehicles exiting Greek territory for non-EEA countries must carry an international insurance certificate valid in those countries.
Anti-theft requirements
For total theft claims, the insured must immediately report the theft to police and the insurer in writing; all vehicle keys must be delivered to the insurer before settlement payment; notarized irrevocable power of attorney authorizing the insurer to sell the recovered vehicle is required; tax authority certificates (ΔΟΥ) confirming no outstanding road tax and that the vehicle was declared in prior income tax returns must be provided. For partial theft, a police complaint copy must be submitted.
Claim notification deadline
For supplementary coverages (optional/casco): the insured must notify the insurer within 3 working days of the loss event; failure to do so obligates the insured to pay compensation. For MTPL claims: written notification immediately and no later than 8 working days from becoming aware of the loss event. For personal accident coverage: written notification within 3 working days. All notifications must be sent to the insurer's head office in Athens. Claims contact: 10234 or 2107470001 (24h) or via www.atlantiki.gr or damage department tel. 2107454000.
Deductible rules
Own-damage (Μικτή - Atlantic Max only): selectable deductibles of 150€, 300€, 450€, 600€ or 900€ per accident; insurer liable for damages exceeding the chosen deductible. Hailstorm: 300€ deductible per accident (Atlantic Plus). Vandalism/malicious damage: 150€ deductible per incident (Atlantic Plus and Atlantic Max). Attempted break-in damage under partial theft: 150€ deductible per incident, max reimbursement 10% of insured sum up to 1,500€. Higher deductibles generally result in lower premiums.
Documents
General and Special Terms of Motor Vehicle Insurance Policy — December 2021
terms_and_conditions
Policy specifics
Replacement Vehicle Provision
Provision of replacement vehicle at no charge while repairs are being conducted, subject to availability coordination
Repair Warranty
Written warranty provided by authorized repair workshops for conducted repairs
Claims Notification Deadline
Insured must notify company within specific timeframe following loss or damage event, with contact through dedicated helpline or website
Authorized Repair Network
Repairs must typically be conducted at authorized cooperative workshops for coverage to apply fully. Company coordinates workshop selection and claim settlement
Deductible Options
Own damage coverage (collision) available with multiple deductible options selectable by policyholder
Sources
- https://allinsurance.gr/%CE%B1%CF%84%CE%BB%CE%B1%CE%BD%CF%84%CE%B9%CE%BA%CE%AE-%CE%AD%CE%BD%CF%89%CF%83%CE%B7/
- https://www.atlantiki.gr/exipiretisi/sixnes-erotiseis
- https://www.atlantiki.gr/idiotiki-asfalisi/oximata/asfaleia-autokinitou
- https://www.atlantiki.gr/idiotiki-asfalisi/oximata/asfaleia-autokinitou/atlantic-max
- https://www.atlantiki.gr/idiotiki-asfalisi/oximata/asfaleia-autokinitou/atlantic-plus