EUROPE Single-Member General Insurance Company S.A.
Ευρώπη Ασφαλιστική
Ευρώπη Ασφαλιστική is a motor casco insurance for the Greece market with online purchase and 24/7 assistance.
Direct payment
The insurer may settle claims at its discretion by repairing the vehicle directly or paying cash compensation. Repairs at authorised network workshops require no out-of-pocket payment by the insured; repairs at non-network workshops require the insured to pay first and seek reimbursement. Payment of compensation is made within 10 days of the approved offer.
Geographic scope
Greece and European Union member states; Green Card required for non-EU countries
Greece, EU/EEA member states, and other states whose National Green Card Bureaux are bound by the Unified Agreement (Crete Agreement 2002); non-EU extension requires Green Card
Unique selling points
- 24/7 online insurance issuance in 2 minutes via the insurer's own sales portal, with immediate policy document delivery by email.
- Solvency ratio above 200%, significantly exceeding the 100% regulatory minimum, providing strong financial security for policyholders.
- Flexible instalment payment: up to 6 interest-free monthly instalments by credit card for annual policies with premium above €150.
- Accident care service (Φροντίδα Ατυχήματος) dispatches a representative to the accident scene within 72 hours to photograph vehicles, assist with Friendly Settlement form completion, and arrange towing.
- Bonus Malus protection included across multiple tiers: one at-fault claim per annual period does not increase the insurance category.
Coverage limits
Own Damage (Comprehensive)
Optional
Covers damage to the insured vehicle caused exclusively during circulation by collision, impact, swerving, overturning or falling. Available as an optional add-on on Euro Perfect, Euro Safe Plus, Euro Safe Plus Extra and Eurofirst Truck Plus tiers. The sum insured equals the current market value of the vehicle at the time of the loss. A deductible of 3% of the vehicle value applies (minimum €450). The insurer may settle by repairing the vehicle or paying cash compensation up to the insured sum.
Total Loss
Optional
In the event of total destruction of the insured vehicle, the insurer's liability is limited to its current market value at the time of the event. Total loss settlement is governed by the same terms as own-damage coverage (Art. 22 of the optional coverage T&C). Available as part of own-damage coverage on Euro Perfect, Euro Safe Plus and Euro Safe Plus Extra tiers.
Partial Loss (Own Damage)
Optional
Partial losses to the insured vehicle resulting from collision, impact, swerving, overturning or falling are covered up to the insured sum (current market value). A deductible of 3% of vehicle value applies (minimum €450). If the insured sum covers only part of the vehicle's value, the insured bears a proportionate share of all losses. Available as an optional add-on on Euro Perfect, Euro Safe Plus and Euro Safe Plus Extra tiers.
Theft (Total and Partial)
Optional
Total theft: covers the current market value of the vehicle on the day of loss. The insurer's obligation arises after 90 days from the filing of a police report, provided the vehicle has not been recovered. Partial theft: covers the value of stolen parts firmly attached to the vehicle and necessary for its operation, plus bodywork damage caused during the theft; deductible €250 per claim (minimum insured sum €2,000 for partial theft). Both coverages require fire coverage for the same insured sum. Available as included coverage on Euro Perfect and Euro Safe Plus; optional add-on on Euro Popular (partial only via add-on). Age limit for fire/theft coverage: vehicles up to 18 years old.
Glass Breakage
Optional
Covers breakage of any vehicle glass due to any external cause including attempted theft, including installation and clean-up costs. Cover limit: €1,000. Deductible: €200 for repairs at non-network workshops (no deductible at network workshops). Exclusions: headlights, indicators, plastic windows, plastic windscreens, sunroofs, mirrors. Included as standard on Euro Safe Plus Extra; available as optional add-on on Euro Public, Euro Popular, Euro Perfect and Euro Safe Plus.
Natural Perils
Optional
Covers direct damage to the insured vehicle from natural perils including storm, gale, flood, earthquake, landslide and hail (deductible €300 per claim). Frost damage and mechanical failures resulting from natural perils are excluded. Basic flood coverage is included as standard on Euro Public, Euro Popular and Euro Safe; extended natural perils (storm, gale, landslide, hail) are included standard on Euro Safe Plus Extra and available as optional add-on on Euro Perfect and Euro Safe Plus. Proof from the National Meteorological Service is required; gale is defined as winds of Beaufort 8 or above.
Malicious Damage / Vandalism
Optional
Covers direct damage to the insured vehicle caused by malicious acts of third parties (isolated or otherwise). Deductible: €300 per claim. Damage caused by terrorist acts is excluded from this coverage. Available as an optional add-on on Euro Perfect, Euro Safe Plus and Euro Safe Plus Extra tiers.
Roadside and Travel Assistance
Optional
Roadside and travel assistance service provided in cooperation with Interamerican Voitheia (ΙΝΤΕΡΑΜΕΡΙΚΑΝ ΒΟΗΘΕΙΑΣ ΜΟΝ. Α.Ε.Γ.Α.). Covers on-site repair, towing to nearest or chosen workshop, vehicle repatriation within Greece if repair takes more than 2 days, hotel costs (€80/person, max €240/night) if vehicle breakdown occurs more than 60 km from home, return travel costs (max €300 total), and overseas assistance (towing limit €250 abroad). Maximum 5 breakdown call-outs per annual period for mechanical failures; no limit for accidents. Coverage extends across Greece and all EU countries (except Malta), plus Switzerland, Norway, Bosnia, Croatia, Serbia and North Macedonia. Available as an optional add-on across all tiers.
Replacement Vehicle
Optional
Provides a replacement vehicle (up to 1,400 cc) for up to 4 days when the insured passenger car is immobilized due to an accident. Replacement vehicle due to fire/theft provides a vehicle for up to 90 days. Available as an optional add-on on Euro Public, Euro Popular, Euro Perfect, Euro Safe, Euro Safe Plus and Euro Safe Plus Extra (EIX only). Separate optional rental coverage (Ενοικίαση Αυτοκινήτου) for fire/theft is available on Euro Perfect, Euro Safe Plus and Euro Safe Plus Extra.
Driver Personal Accident
Optional
Covers the driver of the insured vehicle for death and permanent total/partial disability resulting from a road accident while in the driver's seat. Death and permanent total disability: up to the insured sum. Permanent partial disability: proportional to the disability percentage (max 70%). Medical expenses: up to €300 per claim within 1 year of the accident. The insured sum is €3,000 on Euro Perfect and Euro Safe Plus. Included as standard on Euro Popular, Euro Perfect and Euro Safe Plus; available as optional add-on on Euro Public, Euro Safe and Eurofirst Truck.
Key conditions
Driver age and experience limit
Drivers aged 18 to 70 are eligible; owners/policyholders up to 75 years old. Drivers under 25 years old or those who obtained their licence within the last 12 months must be declared; an additional premium applies. For own-damage (comprehensive) coverage, the vehicle is not covered if the driver is under 23 years old or has held a licence for less than 12 months, unless a special additional premium has been agreed. Drivers over 70 (up to 75 as owner) must also be declared. Non-disclosure triggers a retroactive additional premium of 100% or partial settlement (50% of loss less deductible).
Repair network requirements
Repairs carried out at the insurer's authorised workshop network are settled without any out-of-pocket payment by the insured. For glass breakage, no deductible applies at network workshops but a €200 deductible applies at non-network workshops. For own-damage claims, the insurer may elect to settle by repairing the vehicle directly (Art. 22 of optional T&C). The insured must make the vehicle available for inspection within 5 days of loss notification; repairs cannot proceed before inspection.
Territorial scope
Coverage is valid in Greece and all EU/EEA member states, as well as states whose National Green Card Bureaux are bound by the Unified Agreement (Crete Agreement 2002). For countries outside the EU, a Green Card is required and must be obtained in advance in writing with additional premium. Coverage for damage from uninsured vehicles applies exclusively within Greece. Roadside assistance covers Greece and the EU (except Malta), plus Switzerland, Norway, Bosnia, Croatia, Serbia and North Macedonia.
Anti-theft requirements
For theft (total or partial) coverage to apply, all keys must be removed from a parked vehicle, all openings (doors, windows, sunroof) must be secured, and all vehicle security systems must be activated. Theft by embezzlement (υπεξαίρεση) or misappropriation (υφαίρεση) is excluded. Fire coverage at the same insured sum is a prerequisite for total or partial theft coverage. Minimum insured sum for fire and theft: €2,000.
Claim notification deadline
The insured must notify the insurer in writing immediately and no later than 8 working days from the date of the loss event. For theft, immediate reporting to the Police Authority is also required. The insurer must submit a reasoned compensation offer or written refusal within 3 months of receiving the claim. Accepted offers are paid within 10 days of submission.
Deductible rules
Own damage (comprehensive): 3% of vehicle value, minimum €450. Glass breakage: €200 deductible at non-network workshops; no deductible at network workshops. Natural perils: €300 per claim. Vandalism/malicious damage: €300 per claim. Partial theft: €250 per claim. Total theft: no deductible (compensation paid after 90-day waiting period from police report). If the insured sum is less than the vehicle's market value, the insured bears losses proportionally (under-insurance rules per Art. 17 Law 2496/97).
Documents
Insurance Product Information Document (IPID) – Vehicle Insurance Euro P&F
ipid
General Terms and Conditions of Motor Insurance – November 2024
terms_and_conditions
General Terms and Conditions of Motor Insurance – October 2017 (prior version)
terms_and_conditions
Vehicle Insurance Information Leaflet
other
Policy specifics
Full and Partial Theft
Optional coverage for full or partial theft of vehicle with specific deductibles and coverage limits
Glass Breakage
Optional coverage for broken glass with specific coverage amount and deductible
Civil Liability in Guarded Premises and During Transport
Standard coverage for civil liability while vehicle is in guarded premises and during transport
Fire Coverage
Civil liability coverage for fire with specific capital limit
Road and Travel Assistance
Optional roadside and travel assistance services for breakdowns, accidents, and roadside support
Vehicle Age Limit for Fire/Theft Coverage
For supplementary fire and theft coverages, only vehicles up to 18 years old are eligible. Coverage is always based on the current market value of the vehicle.
Vehicle Age Limit
Euro Perfect is available only for private vehicles up to 18 years old
Vehicle Value Limit
Euro Perfect is available for vehicles up to €35,000 in value without special approval
Repair Network and Approval
Vehicle repair can be done at authorized repair shops or personal choice shops
Applicable Legal Framework
Insurance contract is governed by Greek law and relevant EU regulations