Extracted from source documents

Staysure Travel insurance (Staysure Travel Insurance)

Underwritten by ERGO Seguros de Viaje (ERGO Reiseversicherung AG, Spanish branch) · Ireland

travel insurance from Staysure for the Ireland market, with online purchase and 24/7 assistance.

Verified Aug 31, 2026 · Terms dated 2025-07Sources

Online purchase24/7 helpline

Unique selling points

Comprehensive policies provide unlimited emergency medical and repatriation expenses cover abroad, compared with a €5,000,000 limit on Basic cover.

No excess is deducted when a valid European Health Insurance Card (EHIC) is used to reduce a medical bill at a public medical facility.

An optional Excess Waiver can be purchased at the time of buying the policy to reduce the standard claims excess to nil.

Pre-existing medical conditions can be covered up to age 85 on Single Trip and Annual Multi-Trip policies, subject to declaration and written acceptance.

Comprehensive cover includes Personal Assistance Services such as emergency fund transfers of up to €500 and message relay in a medical emergency.

Coverage limits

Covered

Emergency Medical & Repatriation Expenses

Covered

Basic cover pays up to €5,000,000 for emergency medical treatment abroad; Comprehensive cover is unlimited. Costs above €350 must be pre-authorised by Staysure Assistance except in genuine emergencies.

Clause 3aPage 7

Section: Table of benefits

3a Emergency Medical & Repatriation Expenses €5,000,000 €129 Unlimited €99 Nil

Covered

Emergency Medical Treatment

Covered

Medical expenses for the immediate needs of an unforeseen medical emergency, when deemed necessary by a doctor and agreed by Staysure's medical officer: up to €5,000,000 Basic / unlimited Comprehensive.

Clause 3aPage 18

Section: Section 3a Emergency Medical & Repatriation Expenses

medical expenses (including transportation to the nearest suitable hospital) for the immediate needs of an unforeseen medical emergency, when deemed necessary by a recognised doctor and agreed by our medical officer.

Conditional

Hospital Daily Benefit

€1K

Comprehensive cover only: €50 for each complete 24-hour period as an in-patient abroad, up to €1,000, if treated under a reciprocal health agreement such as EHIC. No cover is available under Basic cover.

Clause 3bPage 20

Section: Section 3b Hospital Daily Benefit

We will pay you €50 per complete 24 hour period of in-patient treatment up to a maximum under this policy of €1,000 for a valid claim under Section 3a

Covered

Outpatient Treatment

Covered

Outpatient treatment is covered within the overall Emergency Medical & Repatriation Expenses limit (€5,000,000 Basic / unlimited Comprehensive). Outpatient treatment likely to cost more than €350 must be authorised in advance by Staysure Assistance.

Page 4

Section: For Emergencies Abroad

If your outpatient treatment is likely to cost more than €350 or you are admitted into hospital abroad, someone must call Staysure Assistance 24-hour medical emergency helpline as soon as possible.

Covered

Emergency Dental Treatment

€250 – €400

Emergency dental treatment for immediate relief of pain, or emergency repairs to dentures/orthodontic appliances: up to €250 Basic / €400 Comprehensive. Replacement/repair of false teeth or dental work using precious metal is excluded.

Page 18

Section: Section 3a Emergency Medical & Repatriation Expenses

up to €250 for Basic cover or €400 for Comprehensive cover in total for emergency dental treatment as long as it is for the immediate relief of pain only

Covered

Medical Transport

Covered

Transportation to the nearest suitable hospital for an unforeseen medical emergency is included within the Section 3a Emergency Medical & Repatriation Expenses limit (€5,000,000 Basic / unlimited Comprehensive).

Page 18

Section: Section 3a Emergency Medical & Repatriation Expenses

medical expenses (including transportation to the nearest suitable hospital) for the immediate needs of an unforeseen medical emergency

Covered

Medical Evacuation / Repatriation

Covered

Additional travelling costs to repatriate the insured person home when recommended by Staysure's medical officer, including the cost of a medical escort, are covered within the Section 3a limit (€5,000,000 Basic / unlimited Comprehensive).

Page 19

Section: Section 3a Emergency Medical & Repatriation Expenses

additional travelling costs to repatriate you home when recommended by our medical officer. e. the cost of a medical escort if considered necessary by our medical officer.

Covered

Repatriation of Remains / Funeral Costs

€5K

Up to €5,000 for the usual and customary burial or cremation of a deceased insured person abroad, or the cost of returning the insured person's body or ashes to Ireland; funeral costs must be authorised in advance by Staysure Assistance.

Page 19

Section: Section 3a Emergency Medical & Repatriation Expenses

up to €5,000 for the usual and customary burial, or cremation of a deceased insured person should you die during a trip outside of Ireland; or the cost of returning an insured person's body or ashes to Ireland.

Excluded

Search and Rescue

Excluded

The policy explicitly excludes any search and rescue costs (General Exclusion 24).

Page 40

Section: General Exclusions

For any search and rescue costs.

Conditional

COVID-19 Cover

—

Where the Department of Foreign Affairs has not advised against travel, Section 13 extends Emergency Medical & Repatriation cover (same limits as Section 3a: €5,000,000 Basic / unlimited Comprehensive) to insured persons who test positive for COVID-19, plus a self-isolation benefit of €20 per 24-hour period up to €300, and extends Cancellation/Cutting Short Your Trip cover up to the Table of Benefits limits.

Page 28

Section: Section 13 COVID-19 Cover

We will pay up to the amount shown in the table of benefits under section 3a Emergency Medical & Repatriation expenses for each insured person who contracts COVID-19

Conditional

Pre-Existing Medical Conditions

Conditional

Pre-existing medical conditions are not covered unless declared in full at purchase or renewal and accepted by Staysure in writing; conditions that are undiagnosed, awaiting tests/surgery, or have received a terminal prognosis can never be covered.

Page 3

Section: Health Declaration

Pre-existing medical conditions will not be covered unless they have ALL been declared, and accepted by us in writing.

Optional · Comprehensive

Optional Winter Sports Cover

Optional

Comprehensive policies only, for travellers aged 70 or under. Sub-limits: Winter Sport Equipment up to €500 (single article €300); Ski Pass up to €250; Equipment Hire €20/day up to €300; Ski Pack up to €250; Equipment Delay €20/day up to €300; Piste Closure €20/day up to €200; Avalanche/Landslide €20/day up to €160. Standard/included on Annual Multi-Trip Comprehensive policies (up to 2 trips, 21 days combined, under age 71); available as a paid add-on on Single Trip and Long Stay Comprehensive policies.

Page 32

Section: Section 15 Optional Winter Sports Cover

You must be 70 years of age, or under, and: For single trip policies – you have selected this option and paid the required additional premium for the period of cover.

Conditional

Sports & Activities Cover

Conditional

Many sports and activities (e.g. golf, cycling, scuba diving to stated depths, jet skiing) are covered as standard on a non-professional, non-competitive basis. Activities marked with an asterisk exclude Personal Accident and Personal Liability cover. A list of high-risk activities (e.g. bungee jumping, big game hunting, mountaineering, skydiving, base jumping) is entirely excluded.

Page 41

Section: Sports & Activities

This policy will cover you when participating in any of the following activities on a non- professional, non-competitive basis;

Conditional

Complications of Pregnancy and Childbirth

—

Only specifically defined complications (e.g. toxaemia, ectopic pregnancy, placental abruption, hyperemesis gravidarum, medically necessary emergency Caesarean section) are covered under the Emergency Medical & Repatriation limit (€5,000,000 Basic / unlimited Comprehensive); normal pregnancy and childbirth without complications is not covered.

Page 13

Section: Definition of words

Toxaemia, gestational hypertension, pre-eclampsia, ectopic pregnancy, hydatidiform mole (molar pregnancy), post-partum haemorrhage, retained placenta membrane, placental abruption, hyperemesis gravidarum

Conditional

Personal Liability

€2M

€2,000,000 cover is included as standard on Comprehensive policies; on Basic cover it is available only as an optional extra subject to an additional premium being paid and shown on the Validation certificate. No cover applies for trips taken solely within Ireland, and no liability cover applies if the insured uses any mechanically propelled vehicle.

Page 26

Section: Section 8 Personal Liability

We will pay up to €2,000,000, including costs under this policy. This limit applies to any and all claimants in any one period of cover

Legal Assistance

No limit stated

No standalone legal expenses/legal assistance benefit is described in the policy wording or IPIDs; Section 8 Personal Liability only covers legal costs incurred in defending or contesting a liability claim, not general legal assistance.

Covered

24/7 Medical Emergency Assistance

Covered

A 24-hour medical emergency assistance helpline (Staysure Assistance, operated via Euro-Center) is available every day of the year for medical emergencies abroad.

Page 2

Section: Useful telephone numbers – we are here to help you

24 hour Medical Emergency Support If you require medical assistance whilst on holiday....................................+35 319 682 501

Key conditions

Assistance call deadline

You must obtain Staysure Assistance's prior authorisation before incurring medical expenses over €350, except in genuine emergencies; if outpatient treatment is likely to cost more than €350 or you are admitted to hospital abroad, you or someone on your behalf must call the 24-hour medical emergency helpline as soon as possible.

Unauthorized treatment

Failure to contact Staysure Assistance before incurring costs above €350, or before cutting short a trip, may mean cover is refused or the amount paid for medical treatment or additional travel expenses is reduced.

Purchase while abroad

Cover cannot start after you have left Ireland; each trip must begin and end in Ireland and a return ticket must have been booked prior to departure.

Chronic conditions

Any heart, circulatory or respiratory condition (e.g. angina, high/low blood pressure, raised cholesterol, stroke, COPD, chronic asthma) for which advice, treatment or medication was received is excluded as a pre-existing condition unless declared and accepted by Staysure in writing.

Pregnancy

Normal pregnancy and childbirth are not covered; only specifically listed complications of pregnancy and childbirth (e.g. pre-eclampsia, ectopic pregnancy, placental abruption) are covered, and cancellation or curtailment for pregnancy must be certified by a doctor as necessary due to such complications.

Pre-existing condition exclusions

All pre-existing medical conditions of the insured person and of close relatives, travelling companions, or persons on whom the trip depends must be declared at purchase or renewal and accepted by Staysure in writing; undeclared conditions are not covered and may invalidate related claims.

Coverage duration limit

Single Trip cover: maximum 104 days. Annual Multi-Trip: maximum 50 days per trip (100 days with an additional premium) if aged 0-70, or 35 days if aged 71-85, with a maximum of 183 days travelling in total per year. Long Stay: up to 366 days depending on age and destination region.

Direct payment

Where you have a valid claim and your medical expenses exceed €350 we will look to settle the bill directly with the medical provider where possible.

Territorial scope

Cover applies only to the specific country/countries or geographical area shown on the Validation certificate; travel outside that area is not covered. No cover applies to trips to countries or areas where the Department of Foreign Affairs and Trade has advised against all, or all but essential, travel.

Documents

Policy specifics

Cruise Plus Cover

Optional coverage for medical emergencies at sea or in port, medical expenses, emergency evacuation, and baggage and personal possessions during cruise trips

SourcePage 2

Section: What is insured? > Optional Covers

Winter Sports (Single Trip and Long Stay only)

Golf Cover

Optional coverage for golf-related losses and damage during golf trips

SourcePage 2

Section: What is insured? > Optional Covers

Golf Cover

Increased Single Article Limit

Optional upgrade to increase protection for individual valuable items from standard limit to €1,000 per item

SourcePage 2

Section: What is insured? > Optional Covers

Increased Single Article Limit

Excess Waiver

Optional coverage to remove the standard policy excess so policyholder pays nothing towards approved claims

SourcePage 2

Section: What is insured? > Optional Covers

Excess Waiver

100-Day Upgrade

Optional extension raising the Annual Multi-Trip per-trip limit from 50 to 100 days (ages 70 and under)

SourcePage 2

Section: What is insured? > Optional Covers

100 day upgrade (Annual Multi Trip only)

Travel Disruption Extension

Optional coverage for government travel directives against all or all but essential travel not due to earthquake, fire, flood or hurricane

Source

Medical Assistance Contact Requirement

Policyholder must contact Staysure medical assistance before attending a medical facility (except pharmacy) if medical treatment is needed

SourcePage 2

Section: What are my obligations?

If you need medical assistance while abroad, you must contact us before going to a medical facility (other than a pharmacy), or as soon as you can.

European Health Insurance Card (EHIC) Requirement

Policy condition requiring obtainment and carrying of valid EHIC (with IE initials) when travelling to European Union countries

SourcePage 5

Section: Reciprocal Health Agreements > EU, EEA or Switzerland

it is a condition of this insurance policy that you obtain a European Health Insurance Card (EHIC).

Pre-Existing Medical Condition Declaration

All pre-existing medical conditions must be declared during medical questionnaire at quote stage; doctor confirmation of fitness to travel does not guarantee coverage

SourcePage 4

Section: Changes to your health after purchasing your policy

Please note that your doctor, or consultant telling you that you are well enough to travel does not mean that you will be covered for your pre-existing medical condition(s).

Private Medical Insurance (PMI) Notification

If policyholder has existing PMI, must notify relevant PMI assistance company and contact PMI in first instance for medical emergencies

SourcePage 3

Section: Private Medical Insurance

If You are currently a VHI, Laya, Irish Life or other Private Medical Insurance member, You must notify the relevant private medical insurance assistance company.

Department of Foreign Affairs Travel Advice Restriction

No cover provided if travelling to country or region where Department of Foreign Affairs and Trade has advised against all travel or all but essential travel

SourcePage 2

Section: Where am I covered?

You will not be covered if you travel to a country or region where the Department of Foreign Affairs and Trade has advised against all travel or all but essential travel.

Policy Purchase Timing Requirement

Policy must be purchased before trip commences; cover cannot start after policyholder has left Ireland

SourcePage 12

Section: Period of cover

Cover cannot start after you have left Ireland. Each trip must begin and end in Ireland and a return ticket must have been booked prior to departure.

Sources

Staysure Travel insurance