BALTA
BALTA is a motor casco insurance for the LV market with online purchase and 24/7 assistance.
Direct payment
In case of damage or theft, insurer pays the repair shop directly or issues a cash payment to the insured. For repairs at partner workshops, the insurer accepts the repair invoice directly. Cash payment is also possible at the insured's election. Deductible must be paid by the policyholder before receiving compensation.
Geographic scope
LV
Policyholder may select one of four coverage territories: Latvia only; Baltic States (Latvia, Estonia, Lithuania); Europe (approx. 38 countries); or Extended Europe (all countries listed in the policy T&C, including Belarus, Moldova, Ukraine, European part of Russia). Selected territory is noted in the policy.
Unique selling points
- Largest insurer in Latvia by client base, named the most trusted insurance company by Latvian residents for 22 consecutive years (LETA & SKDS survey).
- Access to over 200 partner repair shops across Latvia with a 2-year quality guarantee on all repair work performed.
- Zero-deductible benefits for specific events: tyre/rim damage from potholes (once per policy period), animal collision damage (once per policy period), and key/plate replacement — without any additional premium for these waivers.
- Claims can be submitted 24/7 via the BALTA mobile app, website, or phone (67533375), with a decision on straightforward repair claims (up to EUR 1,500) issued within 1 business day.
- New-value insurance available as an optional add-on for vehicles up to 2 years old (Platīna/P04) or up to 1 year old (Zelta/Z04), covering the full original purchase price in the event of total loss or theft.
Coverage limits
Vehicle Damage
Covered
Core covered peril: any sudden and unexpected damage to the insured vehicle (under P04 all-risks T&C). Under Pamata KASKO (S02/S03), only damage to the vehicle is covered as a base risk. The insured sum is either the policyholder-defined amount or the market value of the vehicle immediately prior to the insured event. Total loss (bojāeja) is declared when repair cost exceeds 80% of the insured sum.
Total Loss (Bojāeja)
Covered
Total loss is declared when the insurer or invited experts determine that repair is technically impossible or economically unjustified, or when the expected insurance compensation exceeds 80% of the insured sum on the day of the insured event. Compensation is calculated as the insured sum minus 1% depreciation per full policy month and the applicable deductible, or alternatively based on market value minus deductible.
Partial Loss / Repair
Covered
Repair costs are covered to restore the vehicle to the condition it was in before the insured event. The insurer covers repairs at authorised dealer workshops (for vehicles up to 3 years old) or at partner repair shops. Costs are capped at partner network average prices for the relevant make, model and age. Transportation and salvage costs are covered up to 700 EUR per event for most vehicle types (or 5% of insured sum for heavy vehicles/buses ≥12,000 kg GVW).
Theft and Robbery
Excluded
Under the Pamata KASKO (basic) product (noteikumi Nr. 2101.S02/S03), theft and robbery of the vehicle are explicitly listed as NOT covered (excluded). The APID document for Pamata KASKO states: 'Transportlīdzekļa zādzība un apzagšana' are not insured. Theft and robbery are only covered under the Paplašināto risku (Z04) and Visu risku (P04) variants.
Glass / Windscreen Damage
Conditional
Glass and windscreen damage is covered under own damage (as part of vehicle damage perils) under the Paplašināto risku (Z04) and Visu risku (P04) T&C. The policy explicitly states that for accidents resulting only in damage to the front windscreen and/or front light covers, police notification is not required. Under Pamata KASKO, covered only insofar as it constitutes vehicle damage from an insured peril. An optional zero-deductible windscreen add-on is available.
Natural Perils / Natural Disasters
Excluded
Under Paplašināto risku (Z04) T&C, natural perils are specifically defined as: storm (wind speed above 17.2 m/s / 8 Beaufort), floods, lightning, hail, earthquake, avalanche, and landslides (large masses of earth sliding down a slope). Covered under Visu risku (P04) as part of all sudden/unexpected damage. Not explicitly covered as a named peril under Pamata KASKO.
Third-Party Malicious Damage / Vandalism
Excluded
Under Paplašināto risku (Z04) T&C (clause 4.1.7), damage caused by a third party intentionally destroying or damaging the vehicle is a covered peril, excluding theft/robbery perils covered under 4.2. Not covered under Pamata KASKO, which explicitly excludes 'zaudējumi transportlīdzeklim, kurus nodarījusi nezināma trešā persona'.
Roadside Assistance
Optional
Roadside Assistance ('Palīdzība uz ceļa' or 'Palīdzība uz ceļa Plus') is available as an optional additional risk under all KASKO tiers, if noted in the policy. Under Visu risku (P04) and Paplašināto risku (Z04) T&C, roadside assistance is governed by a separate annex ('Palīdzība uz ceļa' or 'Palīdziba uz ceļa Plus'). Under Pamata KASKO APID, it is listed explicitly as an optional add-on risk.
Replacement Vehicle / Usage Interruption
Optional
Replacement vehicle ('Aizvietošanas auto' / 'Lietošanas pārtraukšanas apdrošināšana') is available as an optional paid add-on. Options include: rental car from partner network (delivered and collected at a convenient location), taxi services up to EUR 20/day, or car-sharing vehicles up to EUR 20/day. Coverage duration and daily cost limits are noted in the policy. Available under both Z04 and P04 T&C (clause 5.1.3).
Driver and Passenger Accident Insurance
Optional
Driver and passenger accident insurance is available as a separate optional add-on to the KASKO policy (referenced in the KASKO product page and APID as an optional additional coverage). It covers temporary disability, medical costs, and other accident-related compensation for the driver and passengers.
Key conditions
driver_age_experience_limit
If the policy specifies the minimum age of the youngest permitted driver and, at the time of the insured event, the actual driver's age is lower, the insurance compensation will be reduced by 20%.
repair_network_requirements
Vehicles up to 3 years old are repaired at the insurer-designated authorised dealer workshop for that brand using new original parts. Vehicles older than 3 years are repaired at one of the insurer's partner repair shops (list available at balta.lv), unless otherwise specified in the policy. A 2-year quality warranty is provided on all repair work performed at partner workshops.
territorial_scope
The policyholder may choose one of four coverage territories: (1) Latvia only; (2) Baltic States (Latvia, Estonia, Lithuania); (3) Europe (approximately 38 named countries); (4) Extended Europe (all countries listed in the T&C including Belarus, Moldova, Ukraine, and the European part of Russia). The selected territory is recorded in the policy and affects the premium. Coverage is not valid in areas not designated for road traffic.
anti_theft_requirements
For theft/robbery coverage (under Z04 and P04 tiers), the vehicle must be equipped with the anti-theft systems specified in the policy and they must be in working order. When leaving the vehicle, it must be locked, windows closed, and anti-theft systems activated. Keys and remote controls must not be left in easily accessible places. Contactless immobiliser remotes must be stored separately from ignition keys and alarm remotes. Failure to comply may result in denial of the theft claim. In case of theft, all policy-specified keys and remotes must be surrendered to the insurer within 3 business days.
claim_notification_deadline
The insured must notify the insurer as soon as possible after the insured event occurs. For road traffic accidents, police must be notified immediately (except in minor cases where no third-party damage or injuries occurred and drivers can agree and complete a joint notification form). For fire/explosion, the fire service and police must be notified. For theft/vandalism by third parties, the police must be notified. For falling objects, the municipal police or other competent authority must be notified. The claim application can be submitted by phone (67533375), via the BALTA website, mobile app, or email.
deductible_rules
The deductible (pašrisks) for damage claims (excluding total loss) is expressed as a monetary amount and/or percentage of the compensation amount, and is specified in the policy. For total loss and theft, the deductible is expressed as a percentage of the compensation. Different deductibles may apply to different covered risks and are each noted separately in the policy. No deductible is applied when the damage was caused by a known third party at fault whose liability is insured under mandatory MTPL and whose fault is confirmed by a competent authority or agreed notification. The deductible is applied at double the rate for theft losses occurring in Russia, Belarus, Ukraine, or Moldova. For key replacement and fuel system cleaning, no deductible applies. For licence plate replacement, no deductible applies (once per policy period).
Where to buy
Documents
APID – Pamata KASKO (Sudraba) – Insurance Product Information Document
ipid
Sauszemes transporta paplašināto risku apdrošināšanas noteikumi Nr. 2101.Z04 (Zelta KASKO)
terms_and_conditions
Sauszemes transporta visu risku apdrošināšanas noteikumi Nr. 2101.P04 (Platīna KASKO)
terms_and_conditions
Policy specifics
New Value Insurance
Coverage for new vehicle purchase price instead of depreciated market value for newly purchased vehicles
Windscreen Damage
Coverage for windscreen damage repair/replacement, including front, side, rear windows and panoramic roof windows
Pothole and Road Hazard Damage
Coverage for tire and wheel rim damage caused by potholes or road surface hazards
Animal Collision
Coverage for vehicle damage caused by collision with animals or birds during driving
Hail Damage
Coverage for vehicle damage caused by hail, storms, lightning, and natural disasters
Ignition Key Replacement
Coverage for replacement, production, or reprogramming of vehicle ignition keys or immobilizer fobs
License Plate and Registration Replacement
Coverage for replacement costs of lost, damaged, or stolen license plates and related vehicle registration documents
Partner Repair Network
Access to extensive network of authorized repair shops across Latvia with quality warranty
Vehicle Age Requirement
CASCO policy is available only for vehicles not older than 20 years
Vehicle Security System Requirements
Vehicle must be equipped with sound alarm and immobilizer for CASCO eligibility
Deductible (Franchise) Options
Policyholder can choose deductible amount from available options to affect premium cost
Payment Schedule Options
CASCO policy premium can be paid in installments rather than lump sum