Extracted from source documents

Elmo Insurance Travel insurance (Travel Insurance)

Underwritten by Elmo Insurance Ltd · Malta

travel insurance from Elmo Insurance for the Malta market, with online purchase and 24/7 assistance.

Verified Aug 30, 2026 · Terms dated 2016-10Sources

Online purchase24/7 helpline

Unique selling points

The Extra Cover tier raises the medical and emergency travel expenses limit to €600,000, more than double the €250,000 Standard limit

24/7 multilingual worldwide emergency medical assistance is provided through the insurer's dedicated partner, Global Response Ltd

Policyholders can choose between Standard and Extra cover tiers and between Europe-only or Worldwide territorial scope to match their trip

Children under 2 travel free of charge and children aged 2-16 are insured at half premium when accompanied by an insured adult

An optional Excess Damage Waiver for rental vehicles can be added for a flat additional premium of €5

Coverage limits

Covered

Medical and Emergency Travel Expenses

€250K – €600K

Aggregate limit for Section 2 (Medical and Emergency Travel Expenses) covering doctor's fees, prescribed medication, hospital treatment (in-patient and out-patient) and related costs necessarily incurred following unforeseen illness or accidental bodily injury abroad; €250,000 under Standard Cover, up to €600,000 under Extra Cover; subject to a €35 excess per claim

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Section: Section 2: Medical and Emergency Travel Expenses

€250,000 if the Standard Cover is chosen • Up to €600,000 if the Extra Cover is chosen

Covered

Emergency Medical Treatment

€250K – €600K

Reasonable medical expenses for the immediate needs of an unforeseen medical emergency, including Medical Practitioner's fees and prescribed medication; shares the same aggregate Section 2 limit of €250,000 (Standard) / €600,000 (Extra), not a separate sub-limit

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Section: Section 2: Medical and Emergency Travel Expenses > Medical expenses

Reasonable medical expenses for the immediate needs of an unforeseen medical emergency. This includes Medical Practitioner's fees and any prescribed medication that is needed to recover, hospital expenses, in-patient and out-patient medical treatment and charges for medical transport to the nearest suitable hospital abroad, as deemed necessary by a recognised Medical Practitioner.

Covered

Hospitalization

€250K – €600K

Hospital expenses and in-patient treatment abroad are covered as part of the same aggregate Section 2 limit of €250,000 (Standard) / €600,000 (Extra); not a separate sub-limit. Costs of a single or private room are excluded

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Section: Section 2: Medical and Emergency Travel Expenses > Medical expenses

This includes Medical Practitioner's fees and any prescribed medication that is needed to recover, hospital expenses, in-patient and out-patient medical treatment

Covered

Outpatient Treatment

€250K – €600K

Out-patient medical treatment abroad is covered as part of the same aggregate Section 2 limit of €250,000 (Standard) / €600,000 (Extra); not a separate sub-limit

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Section: Section 2: Medical and Emergency Travel Expenses > Medical expenses

hospital expenses, in-patient and out-patient medical treatment and charges for medical transport to the nearest suitable hospital abroad

Covered

Emergency Dental Treatment

€250K – €600K

Covered within the aggregate Section 2 medical limit, but restricted to emergency treatment for the relief of pain or treatment rendered necessary by injury; the provision of dentures, artificial teeth or dental work involving precious metal is excluded

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Section: Medical and emergency travel expenses > What is not covered

Charges for dental treatment other than emergency treatment for the relief of pain or where rendered necessary by injury (treatment shall not include the provision of dentures, artificial teeth or any dental work involving the use of precious metal)

Covered

Medical Transport

€250K – €600K

Charges for medical transport to the nearest suitable hospital abroad, as deemed necessary by a recognised Medical Practitioner, are covered within the same aggregate Section 2 limit of €250,000 (Standard) / €600,000 (Extra)

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Section: Section 2: Medical and Emergency Travel Expenses > Medical expenses

charges for medical transport to the nearest suitable hospital abroad, as deemed necessary by a recognised Medical Practitioner.

Covered

Medical Evacuation

€250K – €600K

The additional cost of travel, accommodation and rescue including repatriation of the insured person (or an accompanying travelling companion) is covered within the same aggregate Section 2 limit of €250,000 (Standard) / €600,000 (Extra)

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Section: Section 2: Medical and Emergency Travel Expenses > Additional costs

The additional cost (less any saving by or recovery available to the person concerned) of travel accommodation and rescue including repatriation incurred in respect of the Insured Person or of any Travelling Companion who has necessity to travel, or to remain with, or escort the Insured Person

Covered

Repatriation of Remains

€250K – €600K

The cost of returning the insured person's body or ashes to the home address, including their personal baggage, in the event of death abroad, is covered within the same aggregate Section 2 limit of €250,000 (Standard) / €600,000 (Extra)

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Section: Section 2: Medical and Emergency Travel Expenses > Additional costs

the cost of returning an Insured Person's body or ashes to the home address including the Insured Person's personal baggage.

Covered

Search and Rescue

€250K – €600K

The policy only refers to 'rescue including repatriation' as part of the additional costs within the aggregate Section 2 medical limit; no separate, dedicated search-and-rescue benefit or limit is specified, and activities typically triggering search-and-rescue claims (mountaineering, rock climbing, pot-holing) are listed as excluded activities

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Section: Section 2: Medical and Emergency Travel Expenses > Additional costs

The additional cost ... of travel accommodation and rescue including repatriation incurred in respect of the Insured Person

Excluded

COVID-19 / Communicable Disease Treatment

Excluded

General Exclusions state that any injury, illness, death, loss or expense attributable to the transmission of any communicable disease or virus is excluded; separately, travel to any destination where the World Health Organisation has declared an epidemic or pandemic, or where the Foreign Office or Health Authority of Malta has advised against travel, is excluded from medical expenses cover

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Section: General Exclusions > Disease or virus

Any injury, illness, death, loss, expense or other liability attributable to the transmission of any communicable disease or virus, or to HIV (Human Immunodeficiency Virus) and/ or any HIV related illness including AIDS

Excluded

Pre-Existing Medical Conditions

Excluded

Claims arising directly or indirectly from a pre-existing medical condition known to the insured person before the travel insurance was issued, affecting the insured person, a close relative, close business associate or any person with whom the insured arranged to travel, are excluded

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Section: General Exclusions > Pre-existing conditions

We will not pay any claims arising directly or indirectly from a Pre-Existing Medical Condition known to You before You issued this travel insurance affecting You, a Close Relative, a Close Business Associate or any person with whom You arranged to travel or stay with.

Optional

Winter Sports Extension

Optional

When the appropriate additional premium is paid (premiums are doubled), the policy extends Sections 1 (Personal Accident), 2 (Medical and Emergency Travel Expenses), 3 (Cancellation and Curtailment) and 4 (Personal Baggage) to non-competitive, non-professional winter sports up to the standard section limits; a €150 excess applies and the insurer is not liable unless the insured wears adequate protective head gear at all times

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Section: Section 10: Winter Sports - Optional Extension

When the appropriate Premium is paid, this Policy will cover You whilst engaged in Winter Sports on a non-competitive and non-professional basis in respect of Sections 1, 2, 3 and 4.

Excluded

Adventure / Dangerous Sports Cover

Excluded

Excluded activities include motor competition, motorcycling on machines exceeding 125cc, quad biking, mountaineering, rock climbing, hunting, trapping, pot-holing, white-water rafting or canoeing, bungee jumping, jet skiing, sub-aqua diving, organized team sports, flying other than as a passenger, horse jumping/racing/hunting, manual labour, power boating exceeding 30 knots, and combat sports

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Section: General Exclusions > Excluded activities

Motor competition, motor cycling (as a driver or passenger) on machines exceeding 125cc, quad biking, mountaineering, rock climbing, hunting, trapping, pot-holing, rafting or canoeing involving white water rapids, bungee jumping or similar activity, jet skiing, sub-aqua diving, organized team sports

Pregnancy Complications

No limit stated

The policy has no specific pregnancy exclusion or benefit.

Covered

Personal Liability

€1.3M

Covers personal liability of the insured person for death, bodily injury, disease or illness to any person, and accidental loss of or damage to material property, occurring during the insured journey, up to €1,250,000 per insured person under both Standard and Extra cover; this also includes all legal fees incurred in defending any claim with the insurer's written consent, subject to a €35 excess

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Section: Section 6: Personal Liability > What is covered

€1, 250,000 per Insured Person in respect of both the Standard and Extra cover. This also includes all legal fees incurred in the defence of any claim with Our written consent.

Covered

Legal Assistance

€1.3M

Legal fees incurred in the defence of a personal liability claim, made with the insurer's written consent, are included within the €1,250,000 personal liability limit; there is no separate stand-alone legal assistance or legal expenses benefit in the policy.

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Section: Section 6: Personal Liability > What is covered

This also includes all legal fees incurred in the defence of any claim with Our written consent.

Covered

24/7 Emergency Assistance

Covered

In case of sudden illness or injury requiring in-patient hospital admission while abroad, the insured may contact Global Response Ltd, which operates worldwide, is multilingual and offers 24/7 emergency medical services, giving advice, contacting hospitals and consulting medical advisers where necessary

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Section: International Medical Claims Assistance

Global Response Ltd operate Worldwide, are multilingual and offer 24/7 emergency medical services.

Key conditions

Assistance call deadline

The insured will not be eligible for benefit if they make their own arrangements for in-patient treatment without contacting the insurer's assistance provider, Global Response Ltd, within 48 hours

Unauthorized treatment

No benefit is payable for medical/emergency travel expenses claims where the insured travelled with the intention of obtaining medical treatment or consultation abroad, travelled against a Medical Practitioner's advice, or made their own treatment arrangements without notifying the assistance provider within 48 hours

Purchase while abroad

The policy can only be issued up to three months before the departure date, and the insured journey must start and end in Malta; cover cannot be purchased once the traveller is already abroad.

Chronic conditions

Any chronic or recurring illness, and any disease, physical defect, infirmity or illness which existed before the start of the insured journey, are excluded from cover, which is important for travellers with conditions such as heart disease, diabetes or hypertension

Pregnancy

The policy has no specific pregnancy exclusion or benefit.

Pre-existing condition exclusions

Claims arising directly or indirectly from a pre-existing medical condition known to the insured person, a close relative, a close business associate, or any person with whom the insured arranged to travel or stay, before the policy was issued, are excluded

Coverage duration limit

The insured journey must start and end in Malta and must not exceed six months in duration unless the insurer agrees otherwise; the policy itself may be issued up to three months in advance of the departure date

Direct payment

The premium must be paid in advance by cash, cheque, credit card or internet banking; payment of the premium does not by itself mean that cover is in force, which is confirmed by a policy certificate

Territorial scope

Europe means the Continent of Europe west of the Ural Mountains, the British Isles, Madeira, the Canary Islands, Iceland and countries bordering the Mediterranean Sea (excluding African countries); Worldwide means all remaining countries not included in the Europe definition

Documents

Policy specifics

Medical and Emergency Travel Expenses

Covers doctor visits, prescribed medication, and hospital treatment (state or private) when travelling abroad, provided the condition is not a pre-existing medical condition

Source

Section: Travel FAQs > e. What should I do if I become ill, or have an accident, whilst outside of Malta?

If you need to visit a doctor, your policy will cover you for the doctor's fee as well as the prescribed medication (subject this is not a pre-existing medical condition).

Pre-existing Medical Conditions Exclusion

Any claims arising from pre-existing medical conditions are not covered under the policy

Source

Section: Travel FAQs > c. Are medical problems that I have had in the past covered under my policy?

Any claims arising from pre-existing medical conditions are not covered.

Personal Accident Coverage

Covers accidental bodily injury or death during travel

SourcePage 2

Section: What is insured?

Personal accident (€15,000 / €30,000)

Personal Baggage Coverage

Covers lost, damaged, or delayed baggage during transit

Source

Section: Travel FAQs > b. I am taking expensive equipment with me. Is that covered?

Any item is covered up to a limit of € 250.

Missed Departure Coverage

Covers costs when insured person misses a scheduled departure

SourcePage 2

Section: What is insured?

Missed departure (€300 / €700)

Money and Passport Indemnity

Covers theft or loss of money and costs for replacing passport

SourcePage 18

Section: Section 5: Personal Money and Passport Indemnity > What is covered

The Insured Person will be indemnified for theft or loss of personal Money during the Insured Journey or the 72 hours immediately preceding the commencement of the Insured Journey

Travel Delays Coverage

Covers expenses due to travel delays

Source

Section: Elmo Insurance Ltd updates its Travel Insurance Policy

Personal accident, medical and emergency travel expenses, personal baggage, money, passport indemnity, personal liability, travel delays, missed departure

Cancellation and Curtailment Coverage

Covers costs for cancelling or curtailing a trip

SourcePage 14

Section: Section 3: Cancellation, Curtailment and Change of Itinerary > What is covered

but You are forced to cancel Your travel plans or cut short Your journey and return to Malta because of one of the following changes in circumstances which is beyond Your control

Worldwide Coverage Extension

Policy can be extended to cover worldwide travel beyond Europe

Source

Section: Travel FAQs > f. Does my policy cover me outside of Europe?

Yes. The policy can be extended to cover you world-wide subject to an appropriate additional premium.

Winter Sports Coverage Extension

Policy can be extended to cover winter sports activities

Source

Section: Travel FAQs > g. Does my policy cover me for winter sports or adventure-type holidays?

Yes. The policy can be extended to cover you for winter sports subject to an additional premium.

Maximum Trip Duration

Each insured journey must start and end in Malta and must not exceed 6 months in duration unless Elmo agrees otherwise.

SourcePage 7

Section: Meaning of Words > Insured Journey

The journey must start and end in Malta and not exceed 6 months in duration unless We agree otherwise.

Age-Based Premium Adjustments

Children under 2 years free; children 2-16 years charged at half premium; persons over 70 years charged double premium

Source

Section: Travel Insurance

Children under the age of two are free of charge and children between 2 and 16 years of age are charged at half the premium provided they are accompanied by an adult insured under the same policy, and they remain with the child throughout the journey Persons over 70 years are charged double the premium and full detailed medical report must be presented prior to quotation

Material Facts Disclosure Requirement

All material facts likely to influence insurance issue must be declared and remain truthful throughout policy term

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Section: Important Notes > Material facts

A fact which is likely to influence our assessment for the issue or otherwise of this insurance. You must declare to Us all material facts that are likely to affect this insurance.

Dangerous Sports and Manual Work Exclusion

Coverage excludes dangerous sports/activities or manual work, except non-competitive non-professional sports in certain sections

SourcePage 2

Section: What is not insured?

Any dangerous sports/activities or manual work.

Claim Notification Timeframe

Claims must be notified within specific timeframes: 7 days for damage/liability; 7 days after return for baggage; 48 hours for money theft/loss; 24 hours for passport loss

Source

Section: iTravel Terms & Conditions

You must inform us in writing of damage or liability which may result in a claim under this policy within 7 days from the date of damage or liability or when the damage or liability becomes known to you. You must inform us in writing of any personal baggage claim within not later than 7 days following your return to Malta. In the case of a claim relating to theft or loss of money, you must file a report with the police within 48 hours of discovery of such theft or loss.

Policy Cancellation Right

Right to cancel policy within 14 days of issue or receipt of terms and conditions, provided no claim has been lodged

Source

Territorial Coverage Scope

Insurance territory must be as described in policy schedule; coverage available for Europe and/or worldwide depending on selected option

SourcePage 2

Section: Where am I covered?

The insured territory as described in your policy schedule.

Insurer Right to Defend and Settle Claims

Elmo Insurance can defend and settle any legal action on insured's behalf and recover payments from liable third parties

SourcePage 27

Section: General Conditions > Right of recovery

Elmo Insurance Ltd can defend and settle any legal action in Your name. We can recover any payment We make under the Policy from anyone else at Our own expense and for Our own benefit and We can do it in Your name.

Health Requirements Compliance

Policy may be cancelled with immediate effect if insured fails to comply with health requirements specified in policy document

Source

Section: iTravel Terms & Conditions > Our right to cancel

We may cancel the policy with immediate effect in the case of dishonest claims or if you fail to comply with the Health Requirements contained in page 9 of the Travel Insurance Policy Document

Sources

Elmo Insurance Travel insurance