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Groupama

Groupama is a motor casco insurance for the RO market with no online purchase and 24/7 assistance.

Last verified May 8, 2026T&C from 2025-01-01Groupama Asigurari S.A.
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Direct payment

Claims payments are made within a maximum of 15 working days from the date the last document requested by the insurer is submitted. For partial losses repaired in Romania, payment is in RON regardless of the insured currency. For total losses, payment is in RON or the policy currency depending on how premiums were paid. Direct settlement to repair shops is available only when the insured uses an agreed repair network or has purchased the optional clause for any repair unit. Self-repair (regie proprie) is paid only to the insured after written agreement with the insurer.

Geographic scope

RO

România și 42 de țări din Europa (Albania, Andorra, Austria, Belgia, Bosnia & Herzegovina, Bulgaria, Croația, Republica Cehă, Danemarca, Estonia, Elveția, Finlanda, Franța, Germania, Gibraltar, Grecia, Ungaria, Irlanda, Islanda, Italia, Letonia, Liechtenstein, Lituania, Luxemburg, Malta, Monaco, Norvegia, Polonia, Portugalia, Republica San Marino, Republica Moldova, Slovacia, Slovenia, Spania, Suedia, Olanda, Turcia, Regatul Unit, Vatican, Republica Macedonia, Muntenegru, Serbia). Prin Clauza de Extindere Teritorială, acoperirea se extinde și în Cipru, Israel, Iran, Maroc, Tunisia.

Unique selling points

  • Five graduated risk packages (Arrêt to Extrême) allow policyholders to pay only for the risks they need, from basic natural perils to full coverage including vandalism — a modular structure unique to Groupama in Romania.
  • Basic roadside assistance (towing, off-road recovery up to EUR 200/500, 3-day storage) is included free in every CASCO Gradual package; Premium upgrade adds replacement vehicle, hotel, and trip continuation services with guaranteed intervention within 1 hour in Romania and 4 hours abroad.
  • The Autocontrol telematics clause — exclusive to Groupama in Romania — gives an immediate 20% discount on the first premium instalment and potential savings of up to 40% based on driving behaviour score, with no penalty if the score does not improve.
  • Groupama is the only insurer in Romania offering a dedicated motorcyclist protective equipment coverage clause (helmet, gear, boots, gloves) for up to EUR 1,500 per event, available as an add-on to CASCO Moto policies.
  • Claims payment is guaranteed within 15 working days of the last document submission, with SMS notification at claim registration and damage assessment available via Video Asist app — avoiding the need to visit a branch.

Coverage limits

Own Vehicle Damage (Collision/Accident)

Conditional

Covers damage caused by collisions, impacts, scratches, falls, falls of objects onto the vehicle, skidding, and overturning. Also covers damage caused by natural perils, fire, lightning, explosion, and the exclusive fault of a third party insured under a valid RCA policy. Included in packages Contre-pied, Défense, and Extrême; not included in Arrêt and Bon-courage packages (which only cover natural perils/fire/explosion and not own-fault collisions). Compensation is capped at the insured sum and is subject to applicable deductibles. Total loss threshold is 80% of the insured sum.

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Total Loss

Covered

Defined as theft of the insured vehicle or damage where the cost of repairs plus transport and damage-limitation costs equals or exceeds 80% of the insured sum at the date of loss. Compensation does not exceed the insured sum. In total loss (non-theft): compensation equals the insured sum minus the salvage value of the wreck, or the repair value if repaired in an authorised service, not exceeding the insured sum. For theft total loss, compensation equals the insured sum. A percentage deductible is applied on the insured sum (always applied; also applies in subrogation cases). Deductible is not applied if damage affects exclusively optional supplementary equipment.

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Partial Loss (Partial Damage)

Covered

Defined as damage to the insured vehicle or theft of some of its components such that the vehicle can be restored by repairing, reconditioning, or replacing parts. The indemnity equals the cost of repairs of damaged parts or the replacement cost of those parts. Deductible applies per event as a fixed amount or percentage of insured sum; waived if damage caused exclusively by an identified third party with a valid RCA policy. For vehicles up to 3.5t (cars and light vans), repairs must be carried out in agreed or specialist repair units (Option B by default); Options A (agreed non-dealer only) and C (any repair unit) require additional clause. Compensation is capped at the insured sum.

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Theft and Robbery

Conditional

Covers total theft of the vehicle, theft of parts/components mounted on the vehicle (including wheels), damage to the vehicle as a result of theft or attempted theft, and theft or destruction of supplementary equipment due to attempted theft (if insured for theft risk). Key loss: covers replacement of the lock set and/or ignition up to 5% of the insured sum only when the manufacturer requires full set replacement. Theft risk suspends automatically if keys or smart cards/remote start controls are lost or stolen, until replacement/recoding per manufacturer specifications. Trailers and semi-trailers are compensated for theft only if: in guarded/video-supervised areas, stolen with tractor unit, equipped with anti-theft coupling systems, or have GPS installed. Requires at least 2 functional key sets at policy inception; if only one set declared, the vehicle cannot be insured for theft. Included only in packages Bon-courage, Défense, and Extrême.

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Glass Damage (Exclusively Glazed Elements)

Optional

By default, glass damage is only covered when the vehicle body is also damaged in the same insured event. Damage exclusively to glazed elements (windscreen, rear window, side windows, headlights, projectors, indicators, position lights, sunroof, glass roof, etc.) without body damage is excluded from the base policy (Art. 11.2 w). An optional supplementary clause can be purchased to cover exclusively glazed element damage for the risks listed in the policy. A per-event deductible applies if stipulated in the policy. Included without separate clause only as part of same-event body damage.

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Natural Perils

Covered

Covers damage caused by natural disasters including: torrential rain (and indirect effects), hail, flooding (including pipe bursts in the building where the vehicle is located, or any similar cause), storm, hurricane, earthquake, landslide or land subsidence, weight of snow or ice, avalanche, and indirect effects such as trees struck by lightning falling on the vehicle, mechanical action of objects carried by storms or hurricanes, collapse of roofs/structures from snow weight or earthquakes. Also covers fire, lightning (including at a distance without subsequent fire), explosion (including technical causes), and avaries caused by firefighting measures. Included in all five risk packages (Arrêt, Bon-courage, Contre-pied, Défense, Extrême) as a core inclusion.

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Vandalism, Civil Risks, Unknown Authors, Chemical/Corrosive Substances

Conditional

Covers material damage caused directly by acts of vandalism, strikes, civil disturbances/movements, spontaneous protests, riots, unknown authors, chemical or corrosive substances, and animal damage during stationary periods. Included only in the Extrême risk package for AUTO vehicles. Vandalism is defined as intentional destruction, devastation or deterioration of insured goods by persons other than the insured or their agents.

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Basic Roadside Assistance (included) / Premium Roadside Assistance (optional)

Covered

Basic roadside assistance is included free in all CASCO Gradual packages and covers: mobility restoration, transport/towing to the nearest authorised service (for accidents in Romania: to the service chosen by the insured; for accidents abroad: to the nearest authorised service), off-road recovery (up to EUR 200 for vehicles ≤3.5t, EUR 500 for 3.5t–40t), and temporary parking/storage (max 3 days). Triggered by: natural disasters, fire/lightning/explosion, road accident on public roads, vandalism, or theft of parts making the vehicle undrivable. Excluded: situations where the vehicle can reach service on its own. Must be requested by calling Alo Groupama 0374 110 110. Optional Premium Assistance clause adds: coverage for random mechanical/electrical breakdowns, locked keys, fuel shortage, wrong fuel, flat battery; also provides: replacement vehicle (up to EUR 70/day, max 3 days for breakdowns or 7 days for accident/vandalism/theft), hotel (EUR 80/night, max 3 nights), trip continuation (EUR 200 in Romania, EUR 500 in Europe), vehicle recovery (EUR 1,000), and taxi (EUR 80). Intervention within max 1 hour in Romania and max 4 hours abroad for Premium users.

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Replacement Vehicle (Rent-a-Car)

Optional

A replacement vehicle of similar category is provided only under the optional Premium Roadside Assistance clause. For breakdowns (random mechanical/electrical failures, locked keys, fuel shortage, wrong fuel, flat battery): max 3 days if vehicle cannot be repaired the same day, at up to EUR 70/day. For accidents on public roads, acts of vandalism, theft of parts that make the vehicle undrivable, or total theft: max 7 days (not exceeding the repair period). Taxi to the rental centre covered up to EUR 80. Fuel, deposits, fines, and other rental costs are at the insured's expense. Not available under the basic assistance package.

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Driver and Occupant Accident Insurance

Optional

Optional Section II of the policy covers the driver and all occupants of the insured vehicle for permanent total or partial disability and death caused by accident. Sums insured are set separately for permanent disability and death, per person, up to the number of seats in the vehicle's registration certificate. Disability is assessed using a percentage indemnification scale (Annex 1). Payment is made to the injured person in case of disability or to heirs in case of death. Coverage is territorial (same as Section I). The insured must present to the insurer within 1 year of the accident. Payment only if permanent disability or death occur within 1 year of the accident. Excluded: military operations in wartime, intentional serious crimes, driving without a valid licence, alcohol/drugs, contagious disease/epidemic/pandemic.

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Key conditions

driver_age_experience_limit

No explicit minimum driver age or experience requirement is stated in the general terms and conditions for coverage eligibility. The policy covers damages when the vehicle is driven by any person with the consent of the insured, provided that person holds a valid driving licence for the relevant vehicle category. Coverage is denied if the vehicle is driven without a valid licence, after licence revocation/annulment/retention without a replacement permit, or under the influence of alcohol (any measured level) or narcotics/equivalent substances.

repair_network_requirements

For cars and light vans (≤3.5t authorised mass), partial damage repairs must be carried out in Groupama-agreed repair units (non-dealer contracted units) or authorised specialist units (brand dealers) — this is the default Option B included in all such contracts. Option A (agreed non-dealer units only, at a reduced premium) and Option C (any repair unit, at a supplementary premium) are available as optional clauses. If the insured repairs at any unit outside the agreed/specialist network without purchasing Option C, indemnity is limited to: parts and materials at 70% of the repair unit's invoice price, and labour at RON 50/hour + VAT. Self-repair (regie proprie) requires written insurer approval; in this case compensation is based on the Audatex specialist system at 70% of parts/paint materials and RON 50/hour for labour, without VAT. For all other vehicle categories (>3.5t, motorcycles, etc.), repairs may be carried out in any repair unit.

territorial_scope

Coverage applies on the territory of Romania and 42 European countries: Albania, Andorra, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Switzerland, Finland, France, Germany, Gibraltar, Greece, Hungary, Ireland, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Norway, Poland, Portugal, Republic of San Marino, Republic of Moldova, Slovakia, Slovenia, Spain, Sweden, Netherlands, Turkey, United Kingdom, Vatican, Republic of Macedonia, Montenegro, Serbia. An optional Territorial Extension Clause extends coverage to: Cyprus, Israel, Iran, Morocco, and Tunisia. Roadside assistance is not covered in countries under the territorial extension clause.

anti_theft_requirements

To insure the vehicle for theft risk, the insured must possess at least 2 complete functional key sets, coded and programmed to the chassis number. If the insured declares only one key set, the vehicle cannot be insured for theft risk. If keys or smart cards/remote start controls are lost or stolen, theft risk coverage automatically suspends from the moment the insured is made aware, until keys are replaced and recoded per manufacturer specifications. After recovery of a stolen vehicle, the insured must replace the ignition contact and all security elements recommended by the manufacturer (e.g., recode keys, replace door lock sets) before the theft risk coverage resumes; a new risk inspection is required. All declared key sets must be submitted to the insurer within 2 working days of noticing vehicle disappearance (for total theft).

claim_notification_deadline

For vehicle damage events: the insured must notify the police, the at-fault party's RCA insurer, fire brigade, or other investigative authorities within 24 hours. Exceptions: amicable accident report, self-damage accident without third parties, or other non-accident damage circumstances (all per applicable law). For these exceptions and for all cases in general, the insured must notify Groupama by calling 0374 110 110 within 2 working days of the insured event occurring or becoming known. For theft or attempted theft: the incident must be reported in writing to the police within 24 hours; the insurer must be notified within 1 working day of noticing the vehicle's disappearance; declared key sets and vehicle documents must be submitted to the insurer within 2 working days. Theft compensation for partial theft is paid only after 30 calendar days from the event; for total theft, only after 60 calendar days. For abroad events: notification within 2 working days by calling 0374 110 110.

deductible_rules

Deductibles (franchises) are deductible per event and are set in the insurance contract as either a fixed amount or a percentage of the insured sum. Two types apply: (1) Partial damage deductible: a fixed or percentage amount deducted from the partial loss indemnity. This deductible does NOT apply if the damage was caused exclusively by an identified third party with a valid RCA policy at the date of the event. When the deductible is defined based on the number of events, accidents caused exclusively by an identified RCA-insured third party are NOT counted. (2) Total loss deductible: a percentage of the insured sum, always applied (including in subrogation cases). Exception: total loss deductible does NOT apply if the damage was exclusively to optional supplementary equipment. Pure glass damage (under the optional glass clause) and pure rim/tyre damage (under the optional rims/tyres clause) are subject to a separate per-event deductible as stated in the policy. The insurer may deduct outstanding premium instalments from compensation without requiring explicit insured consent.

Where to buy

Documents

Condiții Generale de Asigurare - CASCO Gradual (Ediția a 13-a, Ianuarie 2025)

terms_and_conditions

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Document de Informare privind Produsul de Asigurare - CASCO Gradual (Versiunea 5, 15.03.2024)

ipid

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Pliant Clauza Asistență Rutieră CASCO Gradual (Iunie 2025)

other

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Ghid Notificare Daune CASCO (2025)

other

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Policy specifics

Territorial extension clause

Optional clause extending coverage beyond Romania and European countries to Cyprus, Israel, Iran, Morocco, and Tunisia

Extended Road Assistance (Premium)

Optional clause providing rapid road assistance: intervention within maximum 1 hour in Romania and 4 hours abroad for covered breakdowns and accidents

Autocontrol Clause (Telematics-based discount)

Optional clause offering driving behavior discounts through installed telematics device and mobile app; initial 20% discount with potential up to 40% based on driving score

Repair Network Choice

Three repair network options: (A) Authorized repair units (non-branded), (B) Authorized + branded specialist units (default), (C) Any repair unit

Motorcyclist Equipment Coverage

Optional clause (unique to Groupama in Romania) providing insurance coverage for motorcyclist protective equipment (helmet, gear, apparel)

Dual Keys Requirement for Theft Coverage

Insured must possess at least 2 functional key sets, coded and set on the chassis series, for theft risk coverage to be included

Deductible for Partial Damage

Percentage or fixed deductible amount applied to partial damage claims; waived if damage caused by identified third party with valid motor liability insurance

Deductible for Total Loss

Percentage deductible of insured amount applied to total loss claims; always applied in subrogation cases

Theft Risk Suspension Upon Key Loss

If keys or smart cards/remote start controls are lost or stolen, theft risk coverage automatically suspends from the date of notification until replacement/resetting per manufacturer specifications

Trailer Theft Protection Requirements

Trailers and semi-trailers are compensated for theft only if: (a) in guarded/video-supervised areas, (b) stolen with tractor unit, (c) equipped with anti-theft coupling systems, or (d) have GPS tracking systems installed

Five Tiered Coverage Options

CASCO Gradual offers 5 distinct coverage tiers, allowing policyholders to select risk combinations matching their protection needs and budget