Extracted from source documents

Wüstenrot Casco (own-damage car insurance) (W Dobrom Havarijne Poistenie)

Underwritten by Wüstenrot poisťovňa, a.s. · Slovakia

casco (own-damage car insurance) from Wüstenrot for the Slovakia market, with online purchase and 24/7 assistance.

Verified Aug 26, 2026 · Terms dated 2024-01-25Sources

Online purchase24/7 helpline

Unique selling points

GAP insurance is automatically included free of charge for the first policy year, covering the gap between purchase price and market value on a total loss.

Replacement vehicle costs are covered under the base policy without needing to buy an add-on, up to €30/day for 3 days.

Luggage, child car-seats and roof boxes/bike carriers are automatically covered up to €200 per item (€1,000 cumulative) and €500 respectively.

Motorcyclists' protective clothing (helmet, jacket, trousers, gloves, boots, body armour) is covered up to €100 per claim.

Free 24/7 assistance hotline for accidents, breakdowns and theft, both in Slovakia and abroad.

Coverage limits

Covered

Own damage (collision / accident cover)

Covered

Covers damage to or destruction of the insured vehicle caused by collision with any obstacle, collision with another road user, or the fall/impact of objects that are not part of the insured vehicle (trees, poles, rocks, etc.). The insured sum (poistná suma) is agreed individually per vehicle in the policy; indemnity is capped at the vehicle's general value (všeobecná hodnota vozidla) at the time of the claim, and never exceeds the agreed sum insured. Repair costs up to 90% of that general value are treated as a 'damaged vehicle' (partial loss); above that threshold the vehicle is a 'destroyed vehicle' (total loss).

Clause Čl. 1 ods. 1 písm. aPage 2/11

Section: Článok 1 > Poistné riziká

nárazu poisteného vozidla na akúkoľvek prekážku, poškodenia alebo zničenia poisteného vozidla v dôsledku stretu tohto vozidla s iným účastníkom cestnej premávky, pádu alebo nárazu akýchkoľvek predmetov, ktoré nie sú súčasťou poisteného vozidla

Covered

Total loss (destroyed vehicle)

Covered

A vehicle is 'destroyed' when reasonable repair costs exceed 90% of its general value at the time of the claim. In that case the insurer pays the general value of the vehicle at the time of the claim, less the value of usable remains and the agreed deductible, capped at the sum insured. Usable remains stay the property of the policyholder.

Clause Čl. 8 ods. 4Page 5/11

Section: Článok 8 > Plnenie poisťovne z poistnej udalosti

Ak bolo poistené vozidlo zničené, vzniká poistenému právo, aby mu poisťovňa vyplatila sumu zodpovedajúcu všeobecnej hodnote vozidla v čase vzniku poistnej udalosti, zníženú o hodnotu použiteľných zvyškov celého poisteného vozidla ... a zmluvne dohodnutej spoluúčasti.

Covered

Partial loss (damaged vehicle)

Covered

A vehicle is 'damaged' (not destroyed) when reasonable repair costs do not exceed 90% of its general value at the time of the claim. The insurer reimburses the actually incurred, reasonable repair costs at prices usual at the time of the claim, less the value of replaced parts kept as remains and the agreed deductible.

Clause Čl. 8 ods. 2Page 5/11

Section: Článok 8 > Plnenie poisťovne z poistnej udalosti

Ak bolo poistené vozidlo poškodené, vzniká poistenému právo, aby mu poisťovňa vyplatila sumu zodpovedajúcu skutočne vynaloženým primeraným nákladom na opravu poškodeného poisteného vozidla a jeho súčastí, ktoré sú v dobe vzniku poistnej udalosti obvyklé, znížené o hodnotu zvyškov nahradzovaných častí poškodeného poisteného vozidla a zmluvne dohodnutej spoluúčasti.

Covered

Theft and robbery

10% of insured sum

Covers theft of the whole insured vehicle by burglary or robbery, and theft of vehicle parts by burglary/robbery (part-theft cover does not apply to motorcycles). Payout equals the vehicle's general value at the time of the claim, capped at the sum insured; theft of additionally installed accessories is capped at 10% of the total sum insured per policy period.

Clause Čl. 1 ods. 1 písm. d, ePage 2/11

Section: Článok 1 > Poistné riziká

krádeže celého poisteného vozidla vlámaním alebo lúpežným prepadnutím, e. krádeže častí poisteného vozidla vlámaním alebo prepadnutím (nevzťahuje sa na motocykle)

Covered

Glass damage

Covered

Base cover includes damage to the vehicle's glass caused by any of the insured perils (not applicable to motorcycles). Deductible is €0 if the glass is repaired without replacement; if only the windscreen is damaged and must be replaced, a special deductible of 5% (min. €150) applies regardless of the deductible for other claims. An optional 'glass' rider (deductible buy-out) reimburses the deductible on glass-replacement claims up to a limit of €600, for a maximum of two claims per policy period.

Clause Čl. 10 ods. 7Page 6/11

Section: Článok 10 > Spoluúčasť

Spoluúčasť pri poistnej udalosti so škodou výlučne na čelnom skle poisteného vozidla je dojednaná vo výške 5%, min. 150 eur bez ohľadu na výšku spoluúčasti pri iných poistných udalostiach z poistenia.

Covered

Natural perils

Covered

Covers damage or destruction of the vehicle caused by fire, lightning, hail, windstorm, landslide or avalanche, earthquake, flood, inundation, water escaping from water installations, and collision with wildlife during vehicle operation. Indemnity follows the same total/partial-loss rules and is capped at the sum insured.

Clause Čl. 1 ods. 1 písm. bPage 2/11

Section: Článok 1 > Poistné riziká

1. požiaru, blesku, 2. krupobitia, víchrice, 3. zosuvu pôdy alebo lavín, zemetrasenia, povodne, záplavy, vody z vodovodných zariadení, 4. stretu so zverou počas prevádzky poisteného vozidla

Covered

Vandalism / third-party interference

Covered

Covers damage to the insured vehicle caused by a person other than the insured ('zásah cudzej osoby'), regardless of the form of fault (intentional or negligent). Indemnity follows the same total/partial-loss rules and is capped at the sum insured.

Clause Čl. 1 ods. 1 písm. b.6Page 2/11

Section: Článok 1 > Poistné riziká

6. zásahu cudzej osoby.

Covered

24/7 roadside assistance

€200

Included free of charge for accident, breakdown or theft events for the duration of the cover, available 24 hours a day/365 days a year via a dedicated hotline (+421 2 57 88 97 77). In Slovakia/Czech Republic: on-site repair or towing to the nearest workshop up to €100 per event, vehicle storage up to €10/day for 5 days. Abroad: on-site repair or towing up to €200 per event, storage up to €10/day for 5 days, plus scrapping contribution up to €200. Additional services include replacement transport/accommodation and, abroad, a replacement driver and legal assistance, all subject to per-service limits.

Clause Čl. 3 ods. 1Page 1/4

Section: Časť B > Článok 3 > Rozsah asistenčných služieb

príjazd cestnej služby, oprava vozidla na mieste dopravnej nehody, pokiaľ je možná (náhradné diely si hradí vodič sám), vyprostenie a naloženie vozidla, odťah vozidla do najbližšieho servisu schopného vozidlo opraviť, v maximálnom limite 100 eur na jednu poistnú udalosť

Covered

Replacement vehicle costs

€350

Automatically included in the base policy: rental cost of a replacement vehicle while the insured vehicle is being repaired after an accident, natural peril, partial theft, or vandalism, or until the policyholder is informed the vehicle is a total loss. Base limit is €30 per day of rental, max. 3 days per policy period (up to €90). An optional 'replacement vehicle' rider raises the daily limit to a reasonable rental price for a comparable vehicle (max. €70/day); combined with the base cover, the total limit from both is capped at €350 per policy period. Deductible for this cover is €0.

Clause Čl. 2 ods. 7Page 3/11

Section: Článok 2 > Predmet poistenia

Limit plnenia za nájom náhradného vozidla je 30 eur za jeden deň nájmu náhradného vozidla, maximálne však 3 dni za jedno poistné obdobie.

Optional

Optional in-vehicle accident cover (driver/occupants)

Optional

If explicitly agreed in the policy, an optional add-on covers permanent injury and death resulting from an accident affecting occupants of the insured vehicle. The IPID confirms this rider is offered for M1/N1 category vehicles up to 3.5 t, motorcycles, tricycles and quad bikes, but the specific insured sum for this rider is not stated in the currently reviewed general terms and conditions (it is set out in the individual policy schedule).

Key conditions

Driver age and experience limit

If, at the time of an accident-peril claim (collision/impact), the insured vehicle was driven by a person under 25 years of age who is not the vehicle's owner, an additional deductible of €200 is deducted from the indemnity on top of the standard contractual deductible.

Repair network requirements

Repairs carried out at a service centre within Wüstenrot's contracted repair network ('zmluvný servis') qualify the policyholder for a reduced ('favourable') deductible instead of the standard one; the current amount of this reduced deductible is published on the insurer's website rather than fixed as a number in the T&Cs.

Anti-theft requirements

For vehicles insured up to €80,000, the vehicle must be fitted with an immobiliser, a mechanical anti-theft device permanently fixed to the body, or an alarm with function blocking. For sums insured above €80,000, a combination of at least two of the following is required: immobiliser, mechanical device fixed to the body, alarm with function blocking, VIN PRINT etching, SNOOPER device, or satellite tracking device. For motorcycles, a functional security device fitted by the manufacturer is sufficient.

Claim notification deadline

The policyholder must notify the insurer in writing that an insured event has occurred without undue delay, and no later than 15 days from discovering it.

Deductible rules

The standard deductible is 10% of the claim, minimum €300, unless a different amount is agreed in the policy. The deductible is reduced to €0 for: glass repair without replacement, the optional glass deductible buy-out rider, the base and optional replacement-vehicle cover, and the GAP cover/rider. An additional €200 deductible applies where an at-fault accident-peril claim was caused by a driver under 25 who is not the owner. Claims involving damage solely to the windscreen carry a special deductible of 5% (min. €150), regardless of the deductible applicable to other claims.

Direct payment

Claims are settled in euro, generally by bank transfer to the policyholder's account. Indemnity is due within 15 days of the insurer completing its investigation, which must be carried out without undue delay (typically within one month of notification); a reasonable advance payment is provided on request if entitlement is proven but the investigation is not yet complete.

Territorial scope

Cover applies to insured events occurring anywhere within the geographical territory of Europe.

Documents

Policy specifics

Vehicle damage from accidents

Coverage for vehicle damage resulting from traffic accidents or collisions

SourcePage 1/3

Section: Čo je predmetom poistenia?

Náraz na akúkoľvek prekážku, stret s iným účastníkom cestnej premávky, pád alebo náraz akýchkoľvek predmetov, ktoré nie sú súčasťou poisteného vozidla (stromov, stožiarov, skál, zemín a pod.) na poistené vozidlo.

Theft coverage

Coverage for vehicle theft and theft of vehicle parts

Source

Section: Poistenie auta W dobrom havarijné poistenie

krádež vlámaním alebo lúpežným prepadnutím celého motorového vozidla/motocykla krádež vlámaním alebo lúpežným prepadnutím častí motorového vozidla poškodenie skiel

Natural events coverage

Coverage for vehicle damage caused by natural events (hail, flooding, storms, etc.)

Source

Section: Poistenie auta W dobrom havarijné poistenie

živelná pohroma (požiar, výbuch, blesk, krupobitie, víchrica, lavína, zemetrasenie, povodeň a pod.)

Third-party damage

Coverage for vehicle damage caused by actions of third parties

SourcePage 1/3

Section: Čo je predmetom poistenia?

Zásah cudzej osoby.

Optional injury insurance (in-vehicle accidents)

Optional add-on insurance for permanent injuries and death resulting from vehicle accidents

SourcePage 1/3

Section: Čo je predmetom poistenia?

Pripoistenie úrazu v aute

GAP insurance (automatically included)

The base policy automatically includes GAP insurance (except for motorcycles) for the first year from the start of the policy, at no extra premium, covering the difference between the vehicle's acquisition price and its general value at the time of a total-loss claim.

SourceClause Čl. 1 ods. 2Page 2/11

Section: Článok 1 > Poistné riziká

Poistenie podľa ods. 1 tohto článku zahŕňa s výnimkou motocyklov aj poistenie GAP, a to na obdobie 1 roka odo dňa začiatku poistenia podľa čl. 12 týchto poistných podmienok.

Territorial validity

Insurance coverage applies to the entire geographical territory of Europe

SourcePage 2/3

Section: Kde sa na mňa vzťahuje krytie?

Poistenie sa vzťahuje na všetky poistné udalosti, ktoré vzniknú na území Európy v geografickom zmysle.

Vehicle inspection and risk assessment obligations

Policyholder must allow insurer to inspect the insured vehicle and assess the scope of insurance risk

SourcePage 2/3

Section: Aké mám povinnosti?

Poisťovni alebo ňou povereným osobám umožniť prehliadku poisteného vozidla, posúdenie rozsahu poistného nebezpečenstva, podať informácie so všetkými podrobnosťami potrebnými na jeho ocenenie a predložiť k nahliadnutiu technickú, účtovnú a inú podobnú dokumentáciu.

Claims notification and documentation requirements

Policyholder must promptly notify insurer of claims and submit original documentation for claims settlement

SourcePage 3/3

Section: Aké mám povinnosti?

Predložiť poisťovni v origináloch dokumentáciu potrebnú k likvidácii škody spôsobenej poistnou udalosťou.

Copay / Deductible (Spoluúčasť)

Contractually agreed amount which the policyholder contributes towards any claim; reduces insurance payout by this amount

Source

Repair network service conditions

Reduced copay for repairs in authorized repair service network; reduction of copay when damage exceeds €3,500

Source

Section: Poistenie auta W dobrom havarijné poistenie

Zníženie spoluúčasti pri oprave v zmluvnom servise

Assistance services available 24/7

Complimentary above-standard assistance services available around the clock for accidents, breakdowns, or theft

Source

Section: Poistenie auta W dobrom havarijné poistenie

Nadštandardné asistenčné služby dostupné 24/7

Distance contract conclusion method

Insurance contract is concluded by payment of insurance premium or first premium installment to insurer account

SourcePage 3/3

Section: Kedy začína a končí poistenie?

Ak sa poistenie dojednáva na diaľku, poistná zmluva je uzavretá dňom pripísania prvého poistného alebo prvej splátky poistného na účet poisťovne.

Sources