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Zurich

Zurich is a motor casco insurance for the es market with online purchase and 24/7 assistance.

Last verified Jul 18, 2026Zurich Insurance Europe AG, Branch in Spain
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Direct payment

Zurich organises and pays roadside assistance and vehicle repatriation services directly. For vehicle repairs, indemnification is paid once the insured provides repair invoices; alternatively, the parties may agree on direct repair or replacement.

Geographic scope

Spain (and EEA/Mediterranean per guarantee)

Own damage, theft, fire, glass, natural perils: EEA + states party to the Multilateral Guarantee Convention and Interbureaux Convention. Roadside assistance (vehicle): Spain, rest of Europe and Mediterranean bordering countries. Roadside assistance (persons): worldwide during travel. Legal protection: Spain only.

Starting from

€413

Unique selling points

  • Vehicle valued at new purchase price for the first 3 years from registration, ensuring full replacement value even after minor depreciation.
  • 24/7 roadside assistance from km 0 with a contractual service commitment: response in under 60 minutes or €60 reimbursed.
  • Network of 1,000+ approved repair workshops offering complimentary vehicle collection and delivery, courtesy car and repair guarantee at no extra cost.
  • Flexible deductible options (€0, €200, €300 or €600) allow customers to balance premium cost against out-of-pocket exposure, with online purchase available.
  • Comprehensive cover for electric and hybrid vehicles including charging cable theft, EV-specific roadside assistance (unlimited towing to nearest charge point), and ECO replacement vehicle.

Coverage limits

Own vehicle damage

Covered

Covers repair or replacement costs for material damage to the insured vehicle caused by an accident from an external, violent and sudden cause beyond the insured's will, whether in circulation, at rest or during transport. Includes damage from: collision, rollover, malicious acts of third parties, material defects. Valuation: new value for first 2 or 3 years (per Condiciones Particulares), then expanded market value (valor de mercado ampliado = new value minus 1% per month elapsed, floored at market value) for years 3-5, then market value (GANVAM reference) from year 6. Indemnification cannot exceed the insured sum in the policy. Deductible (franquicia) optionally applies.

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Total loss / write-off

Covered

A total loss (pérdida total / siniestro total) is declared when repair costs exceed 75% of the vehicle's market value immediately before the loss. Covered under §7 (standalone total loss guarantee) and also within §8 (own damage). Valuation follows the same age-based schedule: new value for 2 or 3 years, expanded market value for years 3-5, then market value. The salvage value (valor de restos) is deducted from the indemnification and remains with the insured.

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Partial loss / partial damage

Covered

Repair costs for damage that does not constitute a total loss (repair cost ≤75% of market value). The insurer assesses costs of materials, labour and VAT (where non-recoverable). Urgent repairs up to €300 may be carried out by the insured and reimbursed. Wear-and-tear parts (catalysts, batteries, clutches, exhausts, brakes) are subject to depreciation. Tyres/tubes covered only if the partial loss occurs alongside other material damage to parts other than the tyre/rim.

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Theft and robbery

Covered

Covers damage from illegitimate taking of the insured vehicle by third parties against the owner's will. Insured sum = new value of vehicle plus accessories. Valuation: new value for first 2 or 3 years (2-year or 3-year option per Condiciones Particulares), then expanded market value (years 3-5), then market value from year 6. Complementary sub-limits: luggage/clothing stolen inside vehicle during travel away from habitual residence up to €300; personal objects of insured up to €300 (only when resulting from vehicle theft); child seats up to €300; EV/hybrid charging cables up to €200 per claim (max 1 claim/year, theft only, not petty theft). Tyres at 100% market value. Vehicle recovered within 30 days: insured must accept return.

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Glass / windscreen damage

Covered

Covers replacement or repair of glass (lunas) defined as: windscreen, front and rear screens, side windows, tinted glass, and factory-installed or declared panoramic/solar roofs. Covers fitting costs and accessories. Optional deductible may apply (amount per Condiciones Particulares). Excluded: damage to trailer/caravan glass, surface marks not constituting breakage, damage to headlights, mirrors or other glass objects not in the defined list.

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Natural perils and animal collision

Covered

Covers direct material damage to the insured vehicle caused by: (a) hail or snow; (b) flooding from overflow or diversion of lakes, canals, irrigation channels, sewers and other man-made or underground waterways; (c) collision with animals (wild game) provided there is a police report or verifiable evidence. Excludes events covered by the Consorcio de Compensación de Seguros (extraordinary risks). Valuation follows the same new-value / expanded-market-value / market-value schedule by vehicle age. Excluded: leaks, oxidation, humidity, water entering through open openings.

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Vandalism / malicious acts of third parties

Covered

Covered within the own damage (§8) and total loss (§7) guarantees as damage caused by 'falta o hecho malintencionado de terceros' (malicious acts of third parties), provided the insured took all reasonable steps to avoid it and the act is not of a political-social nature. Also covered as part of the theft guarantee (§5c) for damage caused during the period of unlawful possession. Excluded if the act has a political-social character.

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Roadside assistance

Covered

24-hour roadside assistance available from km 0 (including from home/garage). Service commitment: response in under 60 minutes or €60 refunded (valid until 31/12/2026, Spain only, PMA ≤3,500 kg, excluding force majeure). Three modalidades: Esencial (included as standard), Ampliada (optional – all Euro limits doubled, unlimited towing within peninsular Spain or one island), Plus (optional – adds replacement vehicle). Esencial covers: in-situ repair (≤30 min, up to €450); towing up to 200 km for vehicles ≤3,500 kg; rescue from rollover/ditch up to €450; vehicle repatriation if not repairable within 5 days and repair ≥8h; hotel costs up to €60/night (2 nights in Spain, 5 nights abroad); person transport if immobilised >48h in Spain or >5 days abroad; judicial bond advance abroad up to €4,800; legal defence costs abroad up to €1,800. Vehicle coverage: Spain, rest of Europe and Mediterranean bordering countries. Person coverage: worldwide.

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Replacement vehicle

Optional

Available only under Asistencia Plus (optional upgrade). Triggered when: (a) accident – vehicle under repair and repair exceeds 8 hours per insurer's assessment; (b) theft – with police report. Replacement vehicle type: compact car type C (ECO version for EVs/hybrids, subject to availability). Valid only for private passenger cars. Maximum coverage period: 15 days. Must be returned within 24 hours of the repaired vehicle being delivered. Drivers must meet rental company minimum requirements (age and licence tenure).

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Driver accident cover

Covered

Covers bodily injuries suffered by the authorised and legally qualified driver as a result of a traffic accident with the insured vehicle, including death, permanent disability and medical-pharmaceutical expenses. Two modalidades: Esencial (included) and Ampliada (optional – supplementary medical expenses doubled, medical care at partner centres unlimited). Capitals are set in Condiciones Particulares. Disability is assessed using the scale in the T&C (based on RD 888/2022). Maximum €3,000 for vehicle adaptation costs due to permanent disability. Advance of 50% of death benefit (up to €6,000) for administrative/fiscal costs. Medical expenses covered up to 1 year post-accident; complementary expenses (prostheses, dental, companion stay up to 10 days) up to €600.

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Key conditions

driver_age_experience_limit

No explicit minimum driver age or experience requirement is stated in the general conditions for the comprehensive policy. However, the replacement vehicle under Asistencia Plus requires drivers to meet minimum age and licence tenure requirements set by car rental companies. Drivers must be legally authorised and licensed; coverage is excluded for unlicensed drivers (with the exception of theft cover when applicable).

repair_network_requirements

The insured has free choice of repair workshop (taller). When using the Zurich approved workshop network (1,000+ workshops), exclusive services are available: free vehicle collection and delivery, courtesy car, repair guarantee, discount on first deductible, post-repair courtesy services (cleaning, lights/tyres/fluids check). Using an independent workshop is always permitted. For damage claims, the insured must present repair invoices before indemnification is paid.

territorial_scope

Own damage, theft, fire, glass, natural perils and driver accidents: EEA + states party to the Multilateral Guarantee Convention and the Interbureaux Convention (listed in the International Insurance Certificate). Roadside assistance (vehicle risks): Spain, rest of Europe and Mediterranean bordering countries. Roadside assistance (person risks during travel): worldwide. Legal protection (Protección Jurídica): Spain only (facts occurring and proceedings in Spain). Driving licence subsidy: Spain only.

anti_theft_requirements

No specific anti-theft device requirement is stated in the general conditions as a prerequisite for theft cover. However, coverage is excluded if the theft results from the insured's gross negligence, or if committed by family members up to the third degree of consanguinity or affinity, or by employees or dependants of the insured.

claim_notification_deadline

For traffic infringement management (Defensa jurídica), the insured must notify Zurich within 7 days of receiving a sanction notification, indicating the notification date. For roadside assistance, the insured must call the 24-hour assistance telephone number to activate all services; advance self-organisation without calling does not entitle to reimbursement. No general fixed deadline is specified for damage claims beyond the general insurance law principles, but repair invoices must be presented prior to indemnification.

deductible_rules

Deductible (franquicia) is optional for own damage (§8) and can also be set for glass (§4) and theft (§5). Standard deductible options for private cars: €200, €300 or €600. Online direct purchase available for the €300 deductible option. A zero-deductible (sin franquicia) option is available through agents. The deductible is a fixed amount deducted from each indemnification payment per claim. It applies to each individual claim. For motorcycles: minimum deductible of 10% of vehicle value with a minimum of €400. Deductible does not apply to fire, theft, glass or natural perils guarantees unless specifically contracted.

Where to buy

Documents

Zurich Motor GO! General Conditions – Car Insurance (2/2.01.03.78 2026)

terms_and_conditions

Open

Zurich Motor GO! General Conditions – Car Insurance (prior version, archived)

terms_and_conditions

Open

Policy specifics

Own damage coverage

Coverage for vehicle damage caused by the insured or unidentified third parties, core distinguishing feature of comprehensive (todo riesgo) policies

New value valuation for 3 years

Vehicle valued at new purchase price for first 3 years from initial registration, then market value applied

24-hour travel assistance

Emergency roadside assistance available 24/7, including towing and on-site repair service commitment

Voluntary third-party liability coverage

Extended liability coverage exceeding legal minimum, up to 120 million euros for third-party injury/damage claims

Legal defense coverage

Coverage for legal representation costs in case of accident or traffic-related disputes; includes attorney selection options

Deductible/Franchise amount

Fixed amount deducted from claim payment in case of accident; optional range allows customer to balance premium vs. risk

Approved repair network

Access to 1,000+ authorized repair workshops with exclusive service benefits or customer choice of independent workshop

Total loss determination threshold

Vehicle classified as total loss when repair cost exceeds 75% of market value (valor venal) immediately before loss

Territorial scope

Coverage territory varies by guarantee: mandatory third-party and voluntary extensions cover Spain + EEA + Mediterranean countries

Substitute vehicle in repairs

Courtesy vehicle available during repairs exceeding 8 hours if contracted as optional coverage

Substitute vehicle during repairs

Replacement vehicle available under the optional Asistencia Plus upgrade, triggered when repair exceeds 8 hours (per insurer assessment) following an accident, or in case of theft with police report. Maximum 15 days. Valid only for private passenger cars.