Gjensidige Forsikring ASA, Norway, Swedish Branch
Gjensidige
Gjensidige is a motor casco insurance for the Sweden market with online purchase and 24/7 assistance.
Direct payment
Gjensidige decides whether a damaged vehicle is repaired, replaced with an equivalent vehicle, or settled in cash. If repair is not deemed economical, compensation corresponds to the vehicle's market value immediately before the loss; Gjensidige also decides who performs the repair and where parts are sourced.
Geographic scope
Green Card countries and during transport between them
Casco cover (theft, fire, glass, machine, all-risk, rescue, own-damage) applies only in Green Card countries and during transport between them. Traffic (MTPL) cover applies worldwide under the Traffic Damage Act for damage caused by a Swedish-registered vehicle to a Swedish citizen or resident.
Unique selling points
- Gjensidige's comprehensive (Helförsäkring Plus) car insurance was rated 4.5 out of 5 by Konsumenternas in its independent annual car insurance ranking.
- Generous machine damage terms: engine/drivetrain cover lasts until the car is 10 years old or has driven 12,000 mil, well beyond many competitors' limits.
- All-risk cover is included, reimbursing costs for a lost car key, wrong fuel, or spilled contents in the boot, up until the car is 15 years old.
- Stone-chip glass damage can be fixed for a fixed 200 kr fee via partner Ryds Bilglas instead of paying the full deductible for a window replacement.
- Crisis therapy with a licensed psychologist is included with no deductible regardless of the chosen coverage level.
Coverage limits
Own damage cover (Vagnskada)
Conditional
Only in Helförsäkring, Pluspaketet Helförsäkring
Covers damage to the policyholder's own vehicle caused by a traffic accident, another accidental event, or intentional damage by a third party. Settlement is based on the vehicle's market value immediately before the loss. Only included in Helförsäkring (comprehensive) tiers, not in Halvförsäkring.
Total loss settlement
Conditional
Only in Helförsäkring, Pluspaketet Helförsäkring
If repair is assessed as not economical, Gjensidige pays compensation equal to the vehicle's market value immediately before the loss, as part of the Vagnskada (own-damage) component included only in Helförsäkring.
Partial damage repair
Conditional
Only in Helförsäkring, Pluspaketet Helförsäkring
If repair is worthwhile, Gjensidige decides how and by whom the vehicle is repaired and pays the repair cost, as part of the Vagnskada component included only in Helförsäkring.
Theft, unauthorized taking and attempted theft
Covered
Covers theft, unauthorized taking of the vehicle (tillgrepp), and attempted theft/tillgrepp. Compensation is normally paid within one month after required documents are submitted. Included from Halvförsäkring upward (all four casco tiers).
Glass damage
Covered
Covers windscreen, side or rear window cracking, penetration or shattering. Excludes damage from collision, rollover or driving off the road, malicious damage, and wear. Included from Halvförsäkring upward. A reduced deductible applies if a stone-chip is repaired via an approved repairer (e.g. Ryds Bilglas) instead of replacing the glass.
Natural perils (storm, flood, hail)
Excluded
There is no dedicated natural-perils (storm/flood/hail) moment in this product. The Brand (fire) component only extends to fire started by others, escaped fire, lightning strike and explosion — weather-related perils are not separately named as covered events.
Malicious damage by third parties
Conditional
Only in Helförsäkring, Pluspaketet Helförsäkring
Intentional damage by a third party to the insured's own vehicle is covered under the Vagnskada component, which is only included in Helförsäkring. A separate optional add-on ('Skadegörelse') can instead reduce the deductible on such damage (max 6,000 kr reimbursement, applicable if repair cost exceeds 1,000 kr) for customers without full Vagnskada cover, and can be added to Halv- or Helförsäkring.
Roadside assistance and recovery (Räddning)
Covered
Covers towing to a designated workshop, on-site repair, tyre change on puncture, fuel delivery, lock opening, and transport to the nearest charging station for EVs with a flat drive battery, plus travel/transport home for driver and passengers in specified situations. Included from Halvförsäkring upward, with no deductible.
Replacement / rental car (Hyrbil)
Conditional
Only in Pluspaketet Halvförsäkring, Pluspaketet Helförsäkring
Pays 75% of the daily/km cost of a comparable rental car (or 150 kr/day cash alternative) while the vehicle is unusable after a covered fire, glass, theft, all-risk, own-damage or machine-damage claim, for up to 75 days. Included automatically in the Pluspaketet Halv- and Helförsäkring tiers; available only as a paid add-on ('Tillägg') on the standard Halv- and Helförsäkring tiers.
Traffic accident personal injury (Trafikolycksfall)
SEK 600,000
Only in Pluspaketet Halvförsäkring, Pluspaketet Helförsäkring
Pays compensation for medical invalidity or death of the driver/passengers resulting from traffic with the insured vehicle. Maximum 600,000 kr at 100% medical invalidity (reduced for age over 45 and by invalidity degree); 50,000 kr if death occurs within two years of the accident. Included automatically in the Pluspaketet Halv- and Helförsäkring tiers; available only as a paid add-on on the standard Halv- and Helförsäkring tiers.
Key conditions
Driver age and experience limit
No explicit minimum driver age is stated for casco cover. However, if the policyholder gives an incorrect age for the regular driver, compensation is normally reduced by at least 10%, minimum 1,000 kr.
Repair network requirements
Gjensidige decides whether the vehicle is repaired and by whom; at most contracted workshops, claims can be settled via photo inspection instead of a physical inspection.
Territorial scope
Casco cover (theft, fire, glass, machine, all-risk, rescue, own-damage) applies in Green Card countries and during transport between them; it does not apply on closed racetracks. Traffic (MTPL) cover applies worldwide under the Traffic Damage Act for Swedish-registered vehicles causing injury to Swedish citizens/residents. Cover generally lapses if the vehicle has been abroad for more than 182 consecutive days.
Anti-theft requirements
When left unattended, the vehicle must be locked with an approved anti-theft device; the key must not be kept in or immediately next to the vehicle. Detached parts/accessories must be locked away; caravans/trailers must use an approved hitch lock, and vehicles with market value over 1 million kr require an activated tracker approved by the Swedish Anti-Theft Association.
Claim notification deadline
Claims must be reported as soon as possible; theft, vandalism and wildlife-collision claims must also be reported to the police. Legal action must generally be brought within 10 years of the loss event, or within 6 months of Gjensidige's final decision if the claim was reported in time.
Deductible rules
The base deductible is normally 1,500 kr, but varies by insurance component: Traffic 1,000 kr (10% of the price base amount for certain traffic offences); Fire 1,800 kr; Theft 1,800 kr; Glass: 200 kr for stone-chip repair, 1,800 kr for full replacement; Machine: 1,500 kr (0–6,000 mil driven) or 3,000 kr (6,001–12,000 mil); All-risk 1,500 kr; Rescue 1,500 kr; Crisis assistance: no deductible; Legal protection: 20% of cost, minimum 1,500 kr; Own-damage (Vagnskada) 4,000 kr.
Documents
Terms and Conditions – Motor 1001008 (effective 1 Sept 2024)
Terms & conditions
Terms and Conditions – Motor 1001008 (site copy, from 2024-09-01)
Terms & conditions
Insurance Product Information Document – Car insurance, Motor 1001008
IPID
Pre-contractual information (Förköpsinformation) – Car insurance, effective 1 Sept 2024
Other document
Pre-contractual information (Förköpsinformation) – Car insurance, effective 1 Feb 2023 (older edition)
Other document
Policy specifics
Machine damage insurance
Covers damage to the engine or drivetrain; included in half and full insurance; applies up to vehicle age of 10 years or 12,000 miles driven
SourceSource no longer reachableAll-risk insurance
Optional coverage for accidental damage such as lost keys, wrong fuel, or spilled contents; maximum 50,000 SEK; applies until vehicle is 15 years old
SourceSource no longer reachableLegal aid insurance
Optional legal assistance coverage; maximum 400,000 SEK; applies to driver and vehicle user
SourceSource no longer reachableCrisis therapy insurance
Crisis psychology support included in traffic insurance regardless of coverage level; maximum 10 treatment sessions
SourceSource no longer reachableAgreement workshop network
Repairs at insurer's contracted workshops qualify for 8-year warranty on parts and labor; warranty continues if policyholder switches insurers or sells vehicle
SourceSource no longer reachableStone chip glass repair
Glass stone chip repair available through partner (Ryds Bilglas) for fixed cost of 200 SEK instead of full replacement
SourceSource no longer reachableBasic deductible
Standard deductible is normally 1,500 SEK; varies by insurance component and type of loss event
SourceReal owner requirement
Insurance only covers if policyholder is the true owner and main user of the vehicle; can result in claim denial if requirement not met despite being registered owner
SourceSource no longer reachableGeographic scope of coverage
Coverage applies in Green Card countries and during transport between them; traffic insurance applies worldwide for Swedish-registered vehicle damage to Swedish citizens or residents
SourceSources
- https://cdn.gjensidge.no/service-sweden/product-documents-se/1001/999/info/1001008/Gjensidade-S_Förköp_Bilförsäkring_nov22.pdf
- https://www.gjensidge.se/ipid/gfse/Bil_1001Source no longer reachable
- https://www.gjensidge.se/privat/bilforsakringSource no longer reachable
- https://www.gjensidige.se/privat/bilforsakring