Allianz
Allianz is a motor casco insurance for the AT market with online purchase and 24/7 assistance.
Direct payment
Allianz settles repair costs directly with the workshop when Allianz Workshop Service (Allianz Werkstatt-Service) is selected. In cash settlement cases, policyholders may choose a cash payout (Ablöse) instead of repair. Direct billing with the workshop is a standard service feature under Workshop Service.
Geographic scope
AT
Europa im geographischen Sinn, jedenfalls aber auf das Gebiet jener Staaten, die das Assoziierungsabkommen vom 30. Mai 2002 unterzeichnet haben; für Kfz-Assistance (Erweitert): Europa inkl. europ. Teil der Türkei und griech. Teil von Zypern, exkl. Weißrussland, Ukraine, Russland, Moldawien
Unique selling points
- New vehicle purchase price reimbursement: 100% of the purchase price is paid within 24 months of first registration in the event of total loss or theft, rather than only the depreciated market value.
- Gross negligence is covered for all casco perils except theft/robbery (where any gross negligence is excluded) and except where the driver is impaired by alcohol or drugs, meaning Allianz does not reduce benefits even in cases of careless driving for most perils.
- Full-service Allianz Workshop Service with pick-up/return, direct billing, courtesy car, and exterior cleaning – combined with lower premiums and deductibles when using the partner workshop network of around 450 garages in Austria.
- Extended roadside assistance (Kfz-Assistance Erweitert) is included as standard in Paket MAX, providing replacement vehicles (up to 6 days), overnight hotel costs (up to EUR 75/person/night for max. 3 nights), return travel costs, and EV-specific services at no extra premium.
- GAP coverage for leased vehicles is included: in the event of total loss, the lease dissolution value is reimbursed regardless of first registration date, protecting against the gap between insurance payout and outstanding lease obligations.
Coverage limits
Own damage / self-caused accident damage (Eigenschaden)
Covered
Covers damage to the insured vehicle and its parts caused by accidents (sudden external mechanical force events). At total loss, the replacement value (Wiederbeschaffungswert) is paid; at partial loss, restoration costs (Wiederherstellungskosten) are paid. Gross negligence is covered except where the driver is impaired by drugs or alcohol. The agreed deductible per the policy certificate is deducted.
Total loss indemnification (Totalschaden)
Covered
In the event of total loss (vehicle destroyed, lost and not returned within one month, or estimated repair costs plus residual value exceed the replacement value), the replacement value (Wiederbeschaffungswert) is paid. For new vehicles (first registration less than 6 months before policy inception) where a total loss or theft occurs within the first 24 months after first registration, 100% of the purchase price (Kaufpreis) is paid instead, provided it exceeds the replacement value. For leased vehicles (regardless of first registration date), the lease contract dissolution value (Auflösungswert) is paid if it exceeds the replacement value.
Partial loss indemnification (Teilschaden)
Covered
For partial damage (any loss event that is not a total loss), restoration costs (Wiederherstellungskosten) are reimbursed. These include costs of recovery and towing to the nearest capable workshop, repair costs, and necessary freight/transport costs for spare parts. A deduction for age and wear (neu für alt) is applied to spare parts and paintwork, except for passenger cars, station wagons, and trucks up to 1 tonne payload where no such deduction applies. The agreed deductible per the policy certificate is deducted.
Theft, robbery and unauthorized use (Diebstahl und Einbruchdiebstahl)
Covered
Covers the insured vehicle and its parts (stored in the locked vehicle or attached to it) against theft, robbery, and unauthorized use by non-operational third parties. At total loss, the replacement value is paid; at partial loss, restoration costs are paid. The agreed deductible is deducted. For break-in theft, personal and professional items inside the vehicle are covered up to EUR 1,000 without deductible, excluding cash, valuables, securities, mobile phones (especially smartphones), digital cameras, laptops, tablets, and mobile computers. If stolen goods are recovered within one month of claim notification, they remain the insured's property; if recovered and returned later, they pass to Allianz. Retrieval costs for the recovered vehicle are reimbursed up to 2% of the replacement value. Note: Gross negligence is NOT covered for theft/robbery.
Glass damage (Fahrzeugscheiben und sonstige Gläser)
Covered
Covers breakage damage to all vehicle glazing (including Cellon) regardless of cause. Gross negligence is covered except for drug/alcohol impairment. For front, side, rear windscreens and panoramic glass roofs, the deductible is waived if repair without replacement is possible. For motorcycle windshield breakage, no deductible applies. The deductible stated in the policy certificate is applied for replacement of major glazing components or damage to other vehicle glass. At total loss, the replacement value is paid pro rata for affected glass; at partial loss, restoration costs are paid pro rata.
Natural perils, fire, explosion and smouldering damage (Naturgewalten, Brand, Explosion, Schmorschäden)
Covered
Covers damage, destruction or loss caused by: lightning, rockfall and landslide, earthslide, mudslides (Muren), avalanches, roof avalanches, snow pressure, hail, flood, inundation, storm (wind above 60 km/h), as well as objects propelled by these events. Also covers fire, explosion, and smouldering damage. For EVs/hybrids, coverage extends to drive batteries, charging cables (incl. adapters), portable chargers, and owner-possessed wallboxes, including indirect lightning (inductive strike) for connected batteries. Gross negligence is covered except for drug/alcohol impairment. Reactions of the driver to natural perils are excluded. At total loss, replacement value is paid; at partial loss, restoration costs are paid.
Vandalism and parking damage (Vandalismus und Parkschaden)
Covered
Covers damage or destruction caused by malicious or deliberate acts of third parties and collisions caused by unknown vehicles against the parked vehicle. Gross negligence is covered except for drug/alcohol impairment. At total loss, replacement value is paid; at partial loss, restoration costs are paid. The agreed deductible is deducted. Note: Vandalism and parking damage claims count against the Vollkasko Bonus-Malus system (premium raised by 3 levels per claim).
Roadside assistance (extended) – Kfz-Assistance Erweitert
Covered
Paket MAX includes extended roadside assistance (Kfz-Assistance Erweitert) covering: on-site breakdown help (1h labour), towing to nearest authorised partner workshop (within 20km) or to a location of choice within 150km, replacement vehicle (up to 6 days for damage/vandalism/theft, up to 4 days / 2x per year for breakdown/misfuelling/lockout/key loss), overnight hotel costs (max 3 nights, up to EUR 75 per person per night, when vehicle is more than 50km from home), return travel costs, tyre replacement, fuel delivery, retrieval of recovered vehicle, transport of mortal remains, scrapping costs up to EUR 125, additional information services. EV charging/towing to nearest EV station available 2x per year. Assistance centre reachable 24/7. Applies only to passenger cars, kombis up to 9 seats, motorcycles, motorhomes, trucks up to 3.5t payload and their trailers.
Replacement vehicle (Ersatzfahrzeug-Service)
Covered
Included via Kfz-Assistance (Erweitert) in Paket MAX. If vehicle cannot be repaired on the same day: for damage/destruction/vandalism/theft, up to 6 days; for breakdown/misfuelling/lockout/key loss, up to 4 days but max. 2x per year. Vehicle class: one class below insured vehicle but not higher than mid-range (e.g. VW Golf, Ford Focus, Seat Leon). For EV/hybrid insured vehicles, an EV/hybrid rental is organised where available. Delivery costs covered within 50km radius from vehicle location. Not available for tyre punctures, fuel shortage, or flat EV battery. Rental contract signed directly with rental company. Additionally, under Allianz Werkstatt-Service for PKW/Kombi, a courtesy car (PKW category) is provided free of charge during repair duration, subject to availability.
Driver and passenger accident insurance (Unfallversicherung Lenker und Insassen)
Covered
Paket MAX includes both driver accident insurance (Unfallversicherung Lenker) and passenger accident insurance (Unfallversicherung Insassen). Covers the authorised driver and all passengers (with driver's consent) for accidents causally connected with use of the vehicle, including boarding/alighting. Benefits: death benefit (if insured person dies within 1 year of accident from accident consequences) and permanent disability benefit (proportional to degree of invalidity per the Gliedertaxe scale, up to 100% of the insured sum). The insured sums are stated in the policy certificate. Excluded: unauthorised use, driving under influence of alcohol/drugs, heart attack/stroke, self-inflicted injuries.
Key conditions
driver_age_experience_limit
No explicit minimum driver age or experience requirement is stated for casco coverage in the policy documents. The driver must hold the legally required driving licence (kraftfahrrechtliche Berechtigung) for the vehicle type. Violation of this obligation may lead to denial of cover.
repair_network_requirements
If Allianz Workshop Service (Allianz Werkstatt-Service) is selected, Allianz chooses the qualified repair workshop. If the policyholder chooses a non-approved workshop instead, an increased deductible (as stated in the policy certificate) applies. The increased deductible does not apply if the vehicle must be repaired abroad after a loss event and is not roadworthy. Without Workshop Service, the policyholder may choose any workshop but must obtain Allianz's consent before starting repairs (pre-repair approval obligation).
territorial_scope
Coverage extends throughout Europe in the geographic sense (including all states signatory to the Association Agreement of 30 May 2002). For Kfz-Assistance (Erweitert), coverage applies throughout geographic Europe including the European part of Turkey and the Greek part of Cyprus, but excluding Belarus, Ukraine, Russia and Moldova. Coverage is not interrupted during water transport if loading/unloading points are within the territorial scope.
anti_theft_requirements
No specific anti-theft device requirements are stated for theft coverage. However, theft caused by gross negligence is explicitly excluded (unlike most other casco perils where gross negligence is covered). Parts stored in the locked (versperrt) vehicle are covered; items left in unlocked vehicles are not explicitly covered.
claim_notification_deadline
After a loss event, the policyholder must notify Allianz within one week of becoming aware of the event, providing as detailed an account of the facts as possible, and also notify any related administrative or judicial proceedings. For theft, robbery, unauthorized use, fire, explosion, animal collision, and hit-and-run, immediate notification to the nearest police station is also required. Before starting repairs or disposing of the damaged vehicle, Allianz's consent must be obtained (where reasonably possible).
deductible_rules
The deductible (Selbstbehalt) is individually agreed and stated in the policy certificate (Versicherungs-Urkunde). The deductible applies to all casco coverage areas: Naturgewalten, Brand/Explosion/Schmorschäden, Tierschäden, Diebstahl/Einbruchdiebstahl, Fahrzeugscheiben, Vandalismus/Parkschaden, Eigenschaden, and GAP/Neuwertdeckung. A higher deductible (erhöhter Selbstbehalt, also stated in the policy certificate) applies if a non-Allianz-approved workshop is used when Workshop Service was agreed. No deductible applies to break-in theft of personal/professional items up to EUR 1,000. No deductible on motorcycle windshield repair. Deductible waived on glass damage repaired without replacement. Vollkasko Bonus-Malus: Vandalismus/Parkschaden and Eigenschaden claims raise the premium level by 3 tiers; other casco claims do not raise the premium level.
Where to buy
Policy specifics
Own damage coverage (self-caused accidents)
Comprehensive coverage includes damage caused by own fault in accidents, which is the key distinction from partial coverage (Teilkasko)
100% purchase price reimbursement (24 months)
If the vehicle is total loss or stolen within 24 months of first registration, 100% of the purchase price is reimbursed instead of the market value
Gross negligence coverage
Comprehensive coverage includes protection for vehicle damages caused by gross negligence (grobfahrlässig verursachte Schäden am Fahrzeug), which is typically excluded in partial coverage (Teilkasko). Excluded even under this coverage: theft caused by gross negligence, and gross negligence combined with alcohol/drug impairment.
Workshop network limitation (Allianz Workshop Service)
When Allianz Workshop Service is selected, repairs must be carried out at Allianz-approved garages to avoid increased deductibles
Pre-repair approval requirement
Before starting repair work on damage covered by comprehensive insurance, approval from the insurer must be obtained
Deductible (Selbstbehalt) application
For comprehensive coverage, the agreed deductible (specified in the policy) is deducted from each benefit payment
Garage risk limitation during deregistration
When a vehicle is deregistered or license plates are deposited, comprehensive coverage is limited to garage risk only - covering only damage occurring inside the garage or parking space