Joint Stock Insurance Company OZK-Insurance AD
ОЗК Застраховане
ОЗК Застраховане is a motor casco insurance for the Bulgaria market with online purchase and 24/7 assistance.
Direct payment
Compensation is paid in BGN at the insurer's cash desk or by bank transfer. For partial damage the insured selects the indemnity method: repair at official or trusted service centre, by insurer pricing methodology, or by expert assessment. For total loss the insurer may replace the vehicle or pay the insured sum less salvage value.
Geographic scope
Bulgaria
Theft/robbery of entire vehicle, fire/explosion, and arson risks covered in EU/EEA member states plus Switzerland, Andorra, and Turkey. All other covered risks valid in Bulgaria and all Green Card Agreement member states.
Unique selling points
- Free SBA roadside assistance subscription cards (Gold or Silver tier) included with Full Casco for passenger vehicles up to 11 years old at no extra cost.
- Right to repair at the official brand-authorized dealership service centre for vehicles up to 4 years old, fully at the insurer's expense.
- Online purchase available 24/7 with a 15% discount for lump-sum payment on passenger cars and vans up to 3.5 tons.
- Standard included benefits cover vehicle towing from the accident site, responsible storage for up to 1 month, and interior cleaning, all without additional premium.
- Territorial coverage extends to all Green Card Agreement member countries for most risks, with theft and fire additionally covered across all EU and EEA states, Switzerland, Andorra, and Turkey.
Coverage limits
Own vehicle damage
Covered
Covers partial and total damage to the insured vehicle caused by road traffic accidents (including while parked), fire, natural perils, malicious acts by third parties, and other covered risks. Compensation does not exceed the insured sum. Available under both Partial Casco and Full Casco clauses.
Total loss
Covered
Covers total destruction or loss of the insured vehicle where repair is economically unviable. Compensation is paid up to the insured sum less salvageable parts and secondary raw materials. The insurer may replace the destroyed vehicle with another equivalent vehicle. Available under both Partial Casco and Full Casco clauses.
Partial loss
Covered
Covers partial damage to the insured vehicle from all covered perils. Repair costs are compensated up to the insured sum. The insured may choose repair at an official or trusted service centre, compensation by insurer pricing methodology, or expert assessment. Available under both Partial Casco and Full Casco clauses.
Theft and robbery of the entire vehicle
Covered
Covers theft or robbery of the entire insured vehicle. Territorial scope for this risk is limited to EU and EEA member states plus Norway, Iceland, Liechtenstein, Switzerland, Andorra, and Turkey, as well as all International Green Card Agreement member states. Available under Full Casco; may also be included under Partial Casco depending on selected sub-clause.
Glass damage
Conditional
Glass damage is covered under the malicious acts by third parties risk, which explicitly includes breaking of windows, locking devices, antennae, and rear-view mirrors. Standalone glass-only damage is covered when caused by a covered peril such as natural perils or malicious acts. Available under Full Casco.
Natural perils
Covered
Covers damage caused by natural perils including storm, hurricane, lightning strike, hail, torrential rain, flooding, weight of naturally accumulated snow or ice, falling trees and branches, and objects falling as a result of natural perils. Available under both Partial Casco and Full Casco clauses. Territorial scope for this risk extends to Bulgaria and all Green Card Agreement member states.
Vandalism and malicious acts by third parties
Covered
Covers damage caused by malicious acts of third parties including mechanical impact such as scratching and breaking, pouring of chemically active substances such as acids and bases, deliberate arson, and explosion. Includes damage to windows, locking devices, antennae, and mirrors. Available under Full Casco; may be limited or absent under Partial Casco depending on selected sub-clause.
Roadside assistance
Conditional
Free SBA (Union of Bulgarian Motorists) subscription cards are provided to individual owners of passenger cars up to 11 years old purchasing Full Casco insurance (from 01.08.2019). Gold cards for vehicles up to 5 years old; Silver cards for vehicles aged 6 to 11 years. Includes 24/7 roadside assistance, towing, and repair services. Vehicle towing from the accident site to the nearest repair shop or the insured's home is also included as a standard benefit under all Full Casco policies at the insurer's expense.
Replacement vehicle
Excluded
A replacement or hire vehicle is not listed as a standard included benefit in the available OZK Casco sources. The policy provides responsible storage of the vehicle for up to 1 month following an insured event, but a substitute car is not described as a standard coverage.
Driver accident insurance
Optional
Accident insurance for the driver is available as a separate optional add-on product called Zlopoluka na mestata v prevoznite sredstva (Accident insurance for occupants of motor vehicles), which can be concluded alongside the Casco policy. It is not a standard component of the Casco coverage itself.
Key conditions
Driver age and experience limit
No specific driver age or experience limit is stated in the available OZK Casco product sources. The policy is available to physical and legal persons who are owners or users of land vehicles with Bulgarian registration numbers.
Repair network requirements
Vehicles up to 4 years old have the right to repair at the official brand-authorized service centre at the insurer's expense. For vehicles aged 4 to 6 years this right is available subject to tariff conditions and a higher agreed premium. For vehicles up to 13 years old, repair at an insurer-designated trusted repair shop is available with a minimum agreed premium per tariff: 400 BGN for passenger cars and vans up to 3.5 tons; 500 BGN for heavy vehicles, buses, and trailers. Compensation may also be determined by expert assessment or by the insurer's own pricing methodology.
Territorial scope
Full Casco: all covered risks valid in Bulgaria and all Green Card Agreement member states. Theft/robbery of the entire vehicle, fire/explosion, and arson: covered in EU and EEA member states plus Norway, Iceland, Liechtenstein, Switzerland, Andorra, and Turkey. All other covered risks: additionally valid for all Green Card Agreement member countries.
Anti-theft requirements
No specific anti-theft device requirements such as mandatory immobilizer or GPS tracker are stated in the available product sources for the standard OZK Casco policy.
Claim notification deadline
The insured must notify the insurer within 7 days of learning of the insurance event. For the risks Theft or Robbery the notification deadline is not shorter than 24 hours from learning of the event. Notification may be made by phone or fax in free text but a written claim form must be submitted to the nearest company office within stipulated timeframes. The insurer pays compensation within 15 days of the full completion of the claims file and submission of all required documents.
Deductible rules
Deductible (self-participation) is applied after the final calculation of compensation, before payment. The specific deductible amount is agreed in the insurance policy and tariff. Proportional reduction applies for underinsurance: compensation equals damage amount multiplied by insured sum divided by insured value. For partial payment of installments, compensation is reduced proportionally to the ratio of paid premium to due premium.
Policy specifics
Official authorized service repair
Right to repair at official brand-authorized service center at insurer's expense for vehicles up to 4 years old
Trusted service repair
Right to repair at trusted repair shop for vehicles up to 13 years old with minimum agreed premium per tariff
Free SBA roadside assistance cards with Full Casco
From 01.08.2019 individual owners of passenger cars up to 11 years old who purchase Full Casco insurance receive free SBA subscription cards. Gold cards for vehicles up to 5 years old; Silver cards for vehicles aged 6 to 11 years. Services include 24/7 roadside assistance, towing, and repair.
Expert assessment indemnity option
Compensation can be determined via expert assessment in accordance with insurer's methodology for determining insurance compensation
Vehicle towing service
Motor vehicle towing from accident site to nearest repair shop or insured's home at insurer's expense
Responsible vehicle storage
Responsible storage of motor vehicle for period not exceeding 1 month at insurer's responsibility
Interior car cleaning
Interior car cleaning service as part of casco benefits following insured event
Online purchase discount
A 15% discount applies for Casco insurance for passenger cars and vans up to 3.5 tons purchased online via www.online.ozk.bg when paid in a single lump sum.
Sources
- https://www.online.ozk.bg/promocii
- https://www.ozk.bg/bg/article/1/%D0%BA%D0%B0%D1%81%D0%BA%D0%BE-%D0%BD%D0%B0-%D0%BC%D0%BF%D1%81.html
- https://www.ozk.bg/bg/zastrahovki-na-mps
- https://www.ozk.bg/bg/zastrahovki-na-mps/kasko-na-suhopytni-prevozni-sredstva-bez-relsovi
- https://www.ozk.bg/bg/zastraховki-na-mps/kasko-na-suhopytni-prevozni-sredstva-bez-relsovi
- https://www.ozk.bg/en/article/1/%D0%BA%D0%B0%D1%81%D0%BA%D0%BE-%D0%BD%D0%B0-%D0%BC%D0%BF%D1%81.html