
Groupama Travel insurance (Assurance Voyage Sejour Individuel Familial)
Underwritten by Groupama · France
travel insurance from Groupama for the France market, with online purchase and 24/7 assistance.
Last verified Aug 29, 2026Sources
Key facts
- Personal liability up to €750,000 – €4,500,000
- Starting price: €20per tripAs published by the insurer — it does not say who the price is for
Unique selling points
A single policy can cover up to 9 travellers (solo, couple, family or friends) under one membership.
Two modular formulas, Zen and Confort, let travellers add à-la-carte options on top of the base assistance package.
A bank-card relay guarantee automatically extends Zen-level cover from the 91st day of the trip once bank-card insurance limits are exhausted.
Subscription is possible up to 15 days before departure, with or without the cancellation guarantee depending on the formula chosen.
The assistance helpline operates 24 hours a day, 7 days a week, and policy documents are delivered by email within minutes of online subscription.
Coverage limits
Foreign medical expenses reimbursement
€30K – €150K
Reimbursement of medical costs incurred outside the home country following illness or accident, up to 30,000€ in Zone 1 or 150,000€ in Zone 2 (each with a 50€ deductible), applicable only to insureds affiliated with a health scheme in their home country and only for the balance not covered by that scheme.
Section: Tableau de GARANTIES
Zone 1 (cf. Article 2) Zone 2 (cf. Article 2) 30 000€ (dont 50€ de franchise) 150 000 € (dont 50€ de franchise)
Foreign medical expenses reimbursement
€30K – €150K
Reimbursement of medical costs incurred outside the home country following illness or accident, up to 30,000€ in Zone 1 or 150,000€ in Zone 2 (each with a 50€ deductible), applicable only to insureds affiliated with a health scheme in their home country and only for the balance not covered by that scheme.
Section: Tableau de GARANTIES
150 000 € (dont 50€ de franchise)
Hospitalization costs abroad
€30K – €150K
Hospitalization costs are covered within the zone ceiling only if the insured is judged untransportable by the assistance doctors after consulting the local doctor; cover ceases once repatriation becomes possible.
Section: Tableau de GARANTIES
150 000 € (dont 50€ de franchise)
Outpatient medical care
€30K – €150K
Doctor's fees and prescribed medication received outside the home country are reimbursed within the same zone ceilings, only for the portion not covered by the insured's home health scheme.
Section: Tableau de GARANTIES
150 000 € (dont 50€ de franchise)
Emergency dental care
€150
Emergency dental costs are reimbursed up to 150€, without application of the usual deductible, subject to prior agreement.
Section: Tableau de GARANTIES
150 €
Medical transport / repatriation
unlimited
Organization and cost of medically necessary transport of the insured to their home or a hospital near their residence, at actual cost, decided solely by the assistance medical team.
Section: Article 7 > RAPATRIEMENT OU TRANSPORT SANITAIRE
Nous organisons et prenons en charge votre rapatriement au domicile ou dans un établissement hospitalier proche de chez vous.
Medical evacuation
unlimited
Same guarantee as medical repatriation/transport: at actual cost, organized once the assistance doctor, after consulting the local doctor, decides evacuation is medically required; refusal of the proposed solution cancels the guarantee.
Section: Article 7 > RAPATRIEMENT OU TRANSPORT SANITAIRE
Tout refus de la solution proposée par notre équipe médicale entraîne l’annulation de la garantie d’assistance aux personnes.
Repatriation of remains
unlimited
Transport of the deceased's body to the place of the funeral in the home country is covered at actual cost, including preservation care required by law; costs directly necessitated by the transport itself (handling, special packaging) are capped at 2,500€.
Section: Article 7 > RAPATRIEMENT DE CORPS
Les frais directement nécessités par le transport du corps (manutention, aménagements spécifiques au transport, conditionnement), à concurrence du montant indiqué au Tableau des Garanties.
Search and rescue costs
Reviewed documents disagree
Sources disagree on the per-person and per-event limits for search and rescue costs at sea or in the mountains: the Mutuaide contract notice caps it at 5,000€ per person (15,000€ per event), while Groupama's current travel insurance page states a cap of 10,000€ per person (20,000€ per event).
Section: A quoi servent les garanties de l’assurance voyage ? > Assurance voyage : pendant le séjour
Frais de recherche et de secours (essentiel et renforcé) en mer ou en montagne : permet la prise en charge des frais (plafonné 10 000 € par personne ou 20 000 € par évènement) quand la situation met votre vie en péril.
Covid-19 / pandemic-related treatment
Covered
Covered under both the Zen and Confort formulas: medical costs, repatriation, accommodation and an emergency kit if return is impossible or quarantine is imposed, and a local phone package during the trip; before departure, telemedicine consultation and trip cancellation after a positive test; after the trip, psychological support sessions and home-help hours following a quarantine or repatriation.
Section: Des garanties en cas de pandémie
Comprises dans les deux formules, elles permettent aux assurés Groupama d’être couverts en cas de maladie liée à une épidémie ou une pandémie de type Covid-19, avant, pendant et après leur voyage
Pre-existing conditions
Excluded
Illnesses already established that led to hospitalization in the 6 months preceding departure, convalescence, and ongoing treatment not yet stabilized and carrying a risk of sudden worsening, are excluded.
Section: Article 8 - LES EXCLUSIONS DE L'ASSISTANCE AUX PERSONNES
Les maladies antérieurement constituées ayant fait l’objet d’une hospitalisation dans les 6 mois précédant la date de départ en voyage
On-piste ski rescue costs
€1.5K
Covers sledge, helicopter or other rescue transport from the accident site to the bottom of open, marked ski slopes following a skiing accident, up to 1,500€ per person and per event, provided Mutuaide is notified before the end of the stay and/or within 48 hours of the rescue.
Section: Tableau de GARANTIES
Frais de secours sur piste 1 500 € par personne et par événement
Adventure / high-risk sports
Excluded
Excludes accidents from aerial sports, motor sports, paragliding, underwater speleology, specific mountaineering climbs and unsecured climbing competitions, plus high-mountain alpinism, combat sports, speleology and internationally/nationally/regionally ranked snow sports among the general exclusions.
Section: Article 8 - LES EXCLUSIONS DE L'ASSISTANCE AUX PERSONNES
Les accidents survenant lors de la pratique de sports aériens, de sports mécaniques, du parapente, de la spéléologie sous-marine, de courses d’alpinisme spécifiques
Pregnancy complications
Conditional
Pregnancy is excluded unless an unforeseeable complication arises; in all cases, pregnancy beyond the 36th week, voluntary termination, and post-childbirth care are excluded.
Section: Article 8 - LES EXCLUSIONS DE L'ASSISTANCE AUX PERSONNES
Les états de grossesse, à moins d’une complication imprévisible, et dans tous les cas, les états de grossesse au-delà de la 36ème semaine, l’interruption volontaire de grossesse, les suites de l’accouchement
Private civil liability abroad
€750K – €4.5M
Covers bodily, material and consequential immaterial damage caused to third parties during private (non-professional) activities abroad, up to 4,500,000€ per claim, of which 750,000€ for material and consequential immaterial damage (150€ deductible per claim); this guarantee, underwritten by Tokio Marine Europe Insurance Limited, applies only to insureds domiciled in mainland France or an overseas department who subscribed via a tour operator or travel agency.
Section: Tableau de GARANTIES
4 500 000€ par sinistre 750 000 € par sinistre
Legal assistance abroad
€1.5K – €8K
In case of prosecution or detention for an unintentional breach of local law, Mutuaide advances the bail required for provisional release (up to 8,000€) and legal representatives' fees (up to 1,500€); these are advances against a security deposit, repayable within one month, and do not apply to facts related to professional activity or vehicle custody.
Section: Tableau de GARANTIES
8 000 €
Key conditions
Assistance call deadline
Assistance benefits can only be triggered by the insured's telephone call to Mutuaide Assistance at the time of the event; a file number is issued at the first call and must be referenced in all subsequent contacts.
Unauthorized treatment
Benefits not requested during the trip or not organized by (or agreed with) Mutuaide Assistance give no right to subsequent reimbursement; any expense incurred without prior approval cannot be reimbursed.
Purchase while abroad
The contract must be subscribed before departure; it may only be subscribed from the travel destination if it complements an existing personal insurance (e.g. bank card insurance) and follows on, without interruption, from that prior contract.
Chronic conditions
Illnesses previously established that led to hospitalization within the 6 months preceding departure, and ongoing treatment not yet stabilized with a risk of sudden worsening, are excluded from cover.
Pregnancy
Pregnancy is excluded from cover unless an unforeseeable complication occurs; pregnancy beyond the 36th week, voluntary termination, and after-effects of childbirth are excluded in all cases.
Pre-existing condition exclusions
Illnesses already established that led to hospitalization in the 6 months preceding departure, convalescence, and ongoing treatment not yet stabilized and carrying a risk of sudden worsening, are excluded from cover.
SourcePage Page 11 / 22Section: ARTICLE 8 – LES EXCLUSIONS DE L'ASSISTANCE AUX PERSONNES
Les maladies antérieurement constituées ayant fait l’objet d’une hospitalisation dans les 6 mois précédant la date de départ en voyage
Coverage duration limit
Membership is limited to a maximum of 12 consecutive months; renewal is only accepted if it immediately follows, without interruption, the previous contract, and the combined duration cannot exceed 12 consecutive months.
Direct payment
Assistance services must be pre-authorized by Mutuaide Assistance before any expense is incurred; costs paid without prior agreement are not reimbursed. Outside the home country, Mutuaide may, under cumulative conditions (medical team confirms immediate repatriation is impossible, care agreed with its doctors, signed undertaking to pursue reimbursement from the insured's home health scheme), advance hospitalization costs; otherwise the insured pays first and is reimbursed on presentation of original paid invoices and proof of non-reimbursement by their home insurer.
Territorial scope
Coverage applies only in the countries listed on the insurance certificate, excluding countries affected by civil or foreign war, notorious political instability, popular unrest, terrorism, reprisals, or restrictions on the free movement of people and goods (for any reason, including health, security or weather).
Documents
Policy specifics
Foreign medical expenses
Reimbursement of medical care costs incurred abroad not covered by French social security
SourceSection: A quoi servent les garanties de l’assurance voyage ? > Assurance voyage : pendant le séjour
Frais médicaux à l’étranger : pour être remboursé des frais de soins médicaux y compris les frais d’hospitalisation dépensés sur place qui ne sont pas pris en charge par l’organisme d’assurance maladie (sécurité sociale française, MSA…) dont vous dépendez
Medical repatriation
Organization and coverage of medical transport and repatriation to home country or hospital
SourceSection: A quoi servent les garanties de l’assurance voyage ? > Assurance voyage : pendant le séjour
Frais de rapatriement - visite d’un proche : prévoit l’organisation du transport et la prise en charge des frais réels de transport (pour vous comme pour vos accompagnants) dans plusieurs cas de figure : Si vous devez être rapatrié à votre domicile ou dans un établissement hospitalier proche de chez vous pour raison médicale
Trip cancellation
Reimbursement of prepaid trip costs in case of cancellation before departure
SourceSection: A quoi servent les garanties de l’assurance voyage ? > Assurance voyage : avant le séjour
Annulation de voyage : permet d’être remboursé des acomptes ou des sommes conservées par l’organisateur du voyage si vous annulez votre voyage (aucun frais d'annulation retenu), dans la limite de 8.000€ par personne et 35.000€ par événement.
Baggage protection
Coverage for loss, theft, or damage to luggage and personal effects
SourceSection: A quoi servent les garanties de l’assurance voyage ? > Assurance voyage : pendant le séjour
Sinistres ou retard bagages : la garantie « sinistres » permet d’être indemnisé du vol, de la destruction ou de la perte par l’entreprise de transport de vos bagages, objets et effets personnels.
Civil liability abroad
Coverage for damages caused to third parties during travel
SourcePage Page 2 / 22Section: Tableau de GARANTIES
4 500 000€ par sinistre 750 000 € par sinistre
Pandemic coverage
Medical coverage for illnesses related to epidemics or pandemics such as Covid-19
SourceSection: Des garanties en cas de pandémie
Comprises dans les deux formules, elles permettent aux assurés Groupama d’être couverts en cas de maladie liée à une épidémie ou une pandémie de type Covid-19, avant, pendant et après leur voyage
Domicile requirement
Insured must have legal domicile in France or specific regions
SourceClause Article 6Page Page 3 / 22Section: Article 6 – DEFINITIONS > Assuré
ces personnes doivent avoir leur domicile en France métropolitaine, dans les Principautés d’Andorre et de Monaco ou dans les DOM-ROM COM et collectivités sui generis.
Maximum contract duration
Continuous coverage limited to 12 consecutive months
SourceClause Article 3Page Page 4 / 22Section: Article 3 – CONDITIONS – EFFET – DUREE DE L'ADHESION > Durée
L’adhésion est limitée à 12 mois consécutifs.
Claim declaration deadline
Insured must declare claims within 5 business days of event triggering coverage
SourceSection: Assurance voyage : qui appeler en cas de sinistre, quelles sont les démarches et les délais ? > Démarches pour vous faire rembourser et délais
Les délais pour déclarer un sinistre : vous devez déclarer votre sinistre auprès de Service Assurance dans les 5 jours ouvrés suivants l’évènement entrainant la garantie, sauf cas fortuit ou de force majeure.
Contract subscription timing
Contract must be subscribed before departure date; exception if complementing existing coverage
SourceClause Article 3Page Page 3 / 22Section: Article 3 – CONDITIONS – EFFET – DUREE DE L'ADHESION > Conditions
Le contrat doit être souscrit avant la date de votre départ en voyage. Toutefois, le contrat pourra être souscrit depuis votre lieu de séjour, uniquement si le présent contrat intervient en complément d’une assurance personnelle
Mandatory assistance contact
Insured must contact assistance service before incurring expenses for coverage to apply
SourceSection: Assurance voyage : qui appeler en cas de sinistre, quelles sont les démarches et les délais ? > Démarches pour vous faire rembourser et délais
Avant d’envisager toute dépense, appelez le Service Assistance pour l’ouverture de votre dossier : nous vous guiderons pour votre déclaration de sinistre
Sources
- guide.reassurez-moi.frhttps://guide.reassurez-moi.fr/guide/wp-content/uploads/2019/02/conditions-generales-assurance-voyage-groupama.pdf#page=11(opens in a new tab)
- guide.reassurez-moi.frhttps://guide.reassurez-moi.fr/guide/wp-content/uploads/2019/02/conditions-generales-assurance-voyage-groupama.pdf#page=2(opens in a new tab)
- guide.reassurez-moi.frhttps://guide.reassurez-moi.fr/guide/wp-content/uploads/2019/02/conditions-generales-assurance-voyage-groupama.pdf#page=3(opens in a new tab)
- guide.reassurez-moi.frhttps://guide.reassurez-moi.fr/guide/wp-content/uploads/2019/02/conditions-generales-assurance-voyage-groupama.pdf#page=4(opens in a new tab)
- guide.reassurez-moi.frhttps://guide.reassurez-moi.fr/guide/wp-content/uploads/2019/02/conditions-generales-assurance-voyage-groupama.pdf#page=5(opens in a new tab)
- guide.reassurez-moi.frhttps://guide.reassurez-moi.fr/guide/wp-content/uploads/2019/02/conditions-generales-assurance-voyage-groupama.pdf#page=7(opens in a new tab)
- guide.reassurez-moi.frhttps://guide.reassurez-moi.fr/guide/wp-content/uploads/2019/02/conditions-generales-assurance-voyage-groupama.pdf#page=9(opens in a new tab)
- presse.groupama.comhttps://presse.groupama.com/actualites/groupama-lance-une-assurance-voyage-qui-protege-en-cas-de-maladie-liee-a-une-epidemie-de-type-covid-19-et-prend-en-compte-les-garanties-des-cartes-bancaires-c387-55f34.html(opens in a new tab)
- groupama.frhttps://www.groupama.fr/assurance-voyage/(opens in a new tab)
Groupama Travel insurance