Extracted from source documents

Groupama Travel insurance (Assurance Voyage Sejour Individuel Familial)

Underwritten by Groupama · France

travel insurance from Groupama for the France market, with online purchase and 24/7 assistance.

Last verified Aug 29, 2026Sources

Online purchase24/7 helpline

Unique selling points

A single policy can cover up to 9 travellers (solo, couple, family or friends) under one membership.

Two modular formulas, Zen and Confort, let travellers add à-la-carte options on top of the base assistance package.

A bank-card relay guarantee automatically extends Zen-level cover from the 91st day of the trip once bank-card insurance limits are exhausted.

Subscription is possible up to 15 days before departure, with or without the cancellation guarantee depending on the formula chosen.

The assistance helpline operates 24 hours a day, 7 days a week, and policy documents are delivered by email within minutes of online subscription.

Coverage limits

Conditional

Foreign medical expenses reimbursement

€30K – €150K

Reimbursement of medical costs incurred outside the home country following illness or accident, up to 30,000€ in Zone 1 or 150,000€ in Zone 2 (each with a 50€ deductible), applicable only to insureds affiliated with a health scheme in their home country and only for the balance not covered by that scheme.

Page Page 2 / 22

Section: Tableau de GARANTIES

Zone 1 (cf. Article 2) Zone 2 (cf. Article 2) 30 000€ (dont 50€ de franchise) 150 000 € (dont 50€ de franchise)

Conditional

Foreign medical expenses reimbursement

€30K – €150K

Reimbursement of medical costs incurred outside the home country following illness or accident, up to 30,000€ in Zone 1 or 150,000€ in Zone 2 (each with a 50€ deductible), applicable only to insureds affiliated with a health scheme in their home country and only for the balance not covered by that scheme.

Page Page 2 / 22

Section: Tableau de GARANTIES

150 000 € (dont 50€ de franchise)

Conditional

Hospitalization costs abroad

€30K – €150K

Hospitalization costs are covered within the zone ceiling only if the insured is judged untransportable by the assistance doctors after consulting the local doctor; cover ceases once repatriation becomes possible.

Page Page 2 / 22

Section: Tableau de GARANTIES

150 000 € (dont 50€ de franchise)

Conditional

Outpatient medical care

€30K – €150K

Doctor's fees and prescribed medication received outside the home country are reimbursed within the same zone ceilings, only for the portion not covered by the insured's home health scheme.

Page Page 2 / 22

Section: Tableau de GARANTIES

150 000 € (dont 50€ de franchise)

Conditional

Emergency dental care

€150

Emergency dental costs are reimbursed up to 150€, without application of the usual deductible, subject to prior agreement.

Page Page 2 / 22

Section: Tableau de GARANTIES

150 €

Covered

Medical transport / repatriation

unlimited

Organization and cost of medically necessary transport of the insured to their home or a hospital near their residence, at actual cost, decided solely by the assistance medical team.

Page Page 7 / 22

Section: Article 7 > RAPATRIEMENT OU TRANSPORT SANITAIRE

Nous organisons et prenons en charge votre rapatriement au domicile ou dans un établissement hospitalier proche de chez vous.

Covered

Medical evacuation

unlimited

Same guarantee as medical repatriation/transport: at actual cost, organized once the assistance doctor, after consulting the local doctor, decides evacuation is medically required; refusal of the proposed solution cancels the guarantee.

Page Page 7 / 22

Section: Article 7 > RAPATRIEMENT OU TRANSPORT SANITAIRE

Tout refus de la solution proposée par notre équipe médicale entraîne l’annulation de la garantie d’assistance aux personnes.

Covered

Repatriation of remains

unlimited

Transport of the deceased's body to the place of the funeral in the home country is covered at actual cost, including preservation care required by law; costs directly necessitated by the transport itself (handling, special packaging) are capped at 2,500€.

Page Page 9 / 22

Section: Article 7 > RAPATRIEMENT DE CORPS

Les frais directement nécessités par le transport du corps (manutention, aménagements spécifiques au transport, conditionnement), à concurrence du montant indiqué au Tableau des Garanties.

Search and rescue costs

Reviewed documents disagree

Sources disagree on the per-person and per-event limits for search and rescue costs at sea or in the mountains: the Mutuaide contract notice caps it at 5,000€ per person (15,000€ per event), while Groupama's current travel insurance page states a cap of 10,000€ per person (20,000€ per event).

Section: A quoi servent les garanties de l’assurance voyage ? > Assurance voyage : pendant le séjour

Frais de recherche et de secours (essentiel et renforcé) en mer ou en montagne : permet la prise en charge des frais (plafonné 10 000 € par personne ou 20 000 € par évènement) quand la situation met votre vie en péril.

Covered

Covid-19 / pandemic-related treatment

Covered

Covered under both the Zen and Confort formulas: medical costs, repatriation, accommodation and an emergency kit if return is impossible or quarantine is imposed, and a local phone package during the trip; before departure, telemedicine consultation and trip cancellation after a positive test; after the trip, psychological support sessions and home-help hours following a quarantine or repatriation.

Section: Des garanties en cas de pandémie

Comprises dans les deux formules, elles permettent aux assurés Groupama d’être couverts en cas de maladie liée à une épidémie ou une pandémie de type Covid-19, avant, pendant et après leur voyage

Excluded

Pre-existing conditions

Excluded

Illnesses already established that led to hospitalization in the 6 months preceding departure, convalescence, and ongoing treatment not yet stabilized and carrying a risk of sudden worsening, are excluded.

Page Page 11 / 22

Section: Article 8 - LES EXCLUSIONS DE L'ASSISTANCE AUX PERSONNES

Les maladies antérieurement constituées ayant fait l’objet d’une hospitalisation dans les 6 mois précédant la date de départ en voyage

Conditional

On-piste ski rescue costs

€1.5K

Covers sledge, helicopter or other rescue transport from the accident site to the bottom of open, marked ski slopes following a skiing accident, up to 1,500€ per person and per event, provided Mutuaide is notified before the end of the stay and/or within 48 hours of the rescue.

Page Page 2 / 22

Section: Tableau de GARANTIES

Frais de secours sur piste 1 500 € par personne et par événement

Excluded

Adventure / high-risk sports

Excluded

Excludes accidents from aerial sports, motor sports, paragliding, underwater speleology, specific mountaineering climbs and unsecured climbing competitions, plus high-mountain alpinism, combat sports, speleology and internationally/nationally/regionally ranked snow sports among the general exclusions.

Page Page 11 / 22

Section: Article 8 - LES EXCLUSIONS DE L'ASSISTANCE AUX PERSONNES

Les accidents survenant lors de la pratique de sports aériens, de sports mécaniques, du parapente, de la spéléologie sous-marine, de courses d’alpinisme spécifiques

Conditional

Pregnancy complications

Conditional

Pregnancy is excluded unless an unforeseeable complication arises; in all cases, pregnancy beyond the 36th week, voluntary termination, and post-childbirth care are excluded.

Page Page 11 / 22

Section: Article 8 - LES EXCLUSIONS DE L'ASSISTANCE AUX PERSONNES

Les états de grossesse, à moins d’une complication imprévisible, et dans tous les cas, les états de grossesse au-delà de la 36ème semaine, l’interruption volontaire de grossesse, les suites de l’accouchement

Conditional

Private civil liability abroad

€750K – €4.5M

Covers bodily, material and consequential immaterial damage caused to third parties during private (non-professional) activities abroad, up to 4,500,000€ per claim, of which 750,000€ for material and consequential immaterial damage (150€ deductible per claim); this guarantee, underwritten by Tokio Marine Europe Insurance Limited, applies only to insureds domiciled in mainland France or an overseas department who subscribed via a tour operator or travel agency.

Page Page 2 / 22

Section: Tableau de GARANTIES

4 500 000€ par sinistre 750 000 € par sinistre

Covered

Legal assistance abroad

€1.5K – €8K

In case of prosecution or detention for an unintentional breach of local law, Mutuaide advances the bail required for provisional release (up to 8,000€) and legal representatives' fees (up to 1,500€); these are advances against a security deposit, repayable within one month, and do not apply to facts related to professional activity or vehicle custody.

Page Page 2 / 22

Section: Tableau de GARANTIES

8 000 €

Covered

24/7 assistance service

Covered

Mutuaide Assistance operates a telephone assistance service available 7 days a week, 24 hours a day, which must be contacted before any assistance expense is incurred.

Page Page 1 / 22

Section: Contacts > Comment contacter notre service Assistance ?

7jours/7 24h/24

Key conditions

Assistance call deadline

Assistance benefits can only be triggered by the insured's telephone call to Mutuaide Assistance at the time of the event; a file number is issued at the first call and must be referenced in all subsequent contacts.

Unauthorized treatment

Benefits not requested during the trip or not organized by (or agreed with) Mutuaide Assistance give no right to subsequent reimbursement; any expense incurred without prior approval cannot be reimbursed.

Purchase while abroad

The contract must be subscribed before departure; it may only be subscribed from the travel destination if it complements an existing personal insurance (e.g. bank card insurance) and follows on, without interruption, from that prior contract.

Chronic conditions

Illnesses previously established that led to hospitalization within the 6 months preceding departure, and ongoing treatment not yet stabilized with a risk of sudden worsening, are excluded from cover.

Pregnancy

Pregnancy is excluded from cover unless an unforeseeable complication occurs; pregnancy beyond the 36th week, voluntary termination, and after-effects of childbirth are excluded in all cases.

Pre-existing condition exclusions

Illnesses already established that led to hospitalization in the 6 months preceding departure, convalescence, and ongoing treatment not yet stabilized and carrying a risk of sudden worsening, are excluded from cover.

SourcePage Page 11 / 22

Section: ARTICLE 8 – LES EXCLUSIONS DE L'ASSISTANCE AUX PERSONNES

Les maladies antérieurement constituées ayant fait l’objet d’une hospitalisation dans les 6 mois précédant la date de départ en voyage

Coverage duration limit

Membership is limited to a maximum of 12 consecutive months; renewal is only accepted if it immediately follows, without interruption, the previous contract, and the combined duration cannot exceed 12 consecutive months.

Direct payment

Assistance services must be pre-authorized by Mutuaide Assistance before any expense is incurred; costs paid without prior agreement are not reimbursed. Outside the home country, Mutuaide may, under cumulative conditions (medical team confirms immediate repatriation is impossible, care agreed with its doctors, signed undertaking to pursue reimbursement from the insured's home health scheme), advance hospitalization costs; otherwise the insured pays first and is reimbursed on presentation of original paid invoices and proof of non-reimbursement by their home insurer.

Territorial scope

Coverage applies only in the countries listed on the insurance certificate, excluding countries affected by civil or foreign war, notorious political instability, popular unrest, terrorism, reprisals, or restrictions on the free movement of people and goods (for any reason, including health, security or weather).

Documents

Policy specifics

Foreign medical expenses

Reimbursement of medical care costs incurred abroad not covered by French social security

Source

Section: A quoi servent les garanties de l’assurance voyage ? > Assurance voyage : pendant le séjour

Frais médicaux à l’étranger : pour être remboursé des frais de soins médicaux y compris les frais d’hospitalisation dépensés sur place qui ne sont pas pris en charge par l’organisme d’assurance maladie (sécurité sociale française, MSA…) dont vous dépendez

Medical repatriation

Organization and coverage of medical transport and repatriation to home country or hospital

Source

Section: A quoi servent les garanties de l’assurance voyage ? > Assurance voyage : pendant le séjour

Frais de rapatriement - visite d’un proche : prévoit l’organisation du transport et la prise en charge des frais réels de transport (pour vous comme pour vos accompagnants) dans plusieurs cas de figure : Si vous devez être rapatrié à votre domicile ou dans un établissement hospitalier proche de chez vous pour raison médicale

Trip cancellation

Reimbursement of prepaid trip costs in case of cancellation before departure

Source

Section: A quoi servent les garanties de l’assurance voyage ? > Assurance voyage : avant le séjour

Annulation de voyage : permet d’être remboursé des acomptes ou des sommes conservées par l’organisateur du voyage si vous annulez votre voyage (aucun frais d'annulation retenu), dans la limite de 8.000€ par personne et 35.000€ par événement.

Baggage protection

Coverage for loss, theft, or damage to luggage and personal effects

Source

Section: A quoi servent les garanties de l’assurance voyage ? > Assurance voyage : pendant le séjour

Sinistres ou retard bagages : la garantie « sinistres » permet d’être indemnisé du vol, de la destruction ou de la perte par l’entreprise de transport de vos bagages, objets et effets personnels.

Civil liability abroad

Coverage for damages caused to third parties during travel

SourcePage Page 2 / 22

Section: Tableau de GARANTIES

4 500 000€ par sinistre 750 000 € par sinistre

Pandemic coverage

Medical coverage for illnesses related to epidemics or pandemics such as Covid-19

Source

Section: Des garanties en cas de pandémie

Comprises dans les deux formules, elles permettent aux assurés Groupama d’être couverts en cas de maladie liée à une épidémie ou une pandémie de type Covid-19, avant, pendant et après leur voyage

Domicile requirement

Insured must have legal domicile in France or specific regions

SourceClause Article 6Page Page 3 / 22

Section: Article 6 – DEFINITIONS > Assuré

ces personnes doivent avoir leur domicile en France métropolitaine, dans les Principautés d’Andorre et de Monaco ou dans les DOM-ROM COM et collectivités sui generis.

Maximum contract duration

Continuous coverage limited to 12 consecutive months

SourceClause Article 3Page Page 4 / 22

Section: Article 3 – CONDITIONS – EFFET – DUREE DE L'ADHESION > Durée

L’adhésion est limitée à 12 mois consécutifs.

Claim declaration deadline

Insured must declare claims within 5 business days of event triggering coverage

Source

Section: Assurance voyage : qui appeler en cas de sinistre, quelles sont les démarches et les délais ? > Démarches pour vous faire rembourser et délais

Les délais pour déclarer un sinistre : vous devez déclarer votre sinistre auprès de Service Assurance dans les 5 jours ouvrés suivants l’évènement entrainant la garantie, sauf cas fortuit ou de force majeure.

Contract subscription timing

Contract must be subscribed before departure date; exception if complementing existing coverage

SourceClause Article 3Page Page 3 / 22

Section: Article 3 – CONDITIONS – EFFET – DUREE DE L'ADHESION > Conditions

Le contrat doit être souscrit avant la date de votre départ en voyage. Toutefois, le contrat pourra être souscrit depuis votre lieu de séjour, uniquement si le présent contrat intervient en complément d’une assurance personnelle

Mandatory assistance contact

Insured must contact assistance service before incurring expenses for coverage to apply

Source

Section: Assurance voyage : qui appeler en cas de sinistre, quelles sont les démarches et les délais ? > Démarches pour vous faire rembourser et délais

Avant d’envisager toute dépense, appelez le Service Assistance pour l’ouverture de votre dossier : nous vous guiderons pour votre déclaration de sinistre

Sources

Groupama Travel insurance