AWP P&C S.A., Greek Branch (trading as Allianz Global Assistance)
Allianz Global Assistance
Allianz Global Assistance is a travel insurance for the Greece market with online purchase and 24/7 assistance.
Direct payment
In case of insured's hospitalization or hospital expenses, Allianz Global Assistance may pay the amount directly to the providers, so the insured does not need to pay out of pocket during the trip.
Geographic scope
Greece and worldwide (domestic and international trips)
Coverage applies to domestic trips within Greece as well as international trips abroad. Restrictions may apply for destinations with travel warnings issued by the relevant Ministry of Foreign Affairs.
Starting price
€9
Unique selling points
- 24/7 global assistance hotline at (+30) 211 10 98098 reachable from anywhere in the world, including remote Greek islands.
- Direct payment to hospitals and medical providers on behalf of the insured, eliminating out-of-pocket expenses during the trip.
- Coverage extends to trips by plane, boat, cruise, train, and car — including Greek island ferry travel — under a single policy.
- Instant online policy issuance with immediate delivery of all documents by email, available 24 hours a day before trip departure.
- Policies starting from €8.56, covering both domestic Greece trips and international travel with the same program.
Coverage limits
Medical and hospitalization expenses
Covered
Coverage for medical and hospitalization costs in case of sudden illness or accident during the trip. Allianz Global Assistance may pay directly to providers in case of hospitalization. Exact limits vary by plan tier and are detailed in the Terms and Conditions.
Emergency medical treatment
Covered
Coverage for emergency medical treatment during the trip in case of sudden illness or accident. Exact limits are defined in the policy Terms and Conditions per plan tier.
Hospitalization expenses
Covered
Coverage for hospitalization costs. Allianz Global Assistance may pay the amount directly to hospital providers on behalf of the insured. Exact limits are per plan tier and detailed in the Terms and Conditions.
Outpatient treatment
Covered
Outpatient medical treatment expenses are covered as part of the medical expenses benefit. Exact limits are specified in the Terms and Conditions per plan tier.
Emergency dental treatment
Covered
Emergency dental treatment is covered as part of the medical expenses benefit. Exact sublimits are specified in the Terms and Conditions.
Medical transport
Covered
Coverage for medical transport costs organized by Allianz Global Assistance in case of emergency. Exact limits are specified in the Terms and Conditions.
Medical evacuation
Covered
Medical evacuation to an appropriate medical facility is covered. Exact limits and conditions are specified in the Terms and Conditions.
Repatriation of remains
Covered
Coverage for the repatriation of mortal remains in the event of death during the trip. Exact limits are specified in the Terms and Conditions.
Search and rescue
Not offered
Search and rescue operations are coordinated by Allianz Global Assistance 24/7. Specific coverage limits are defined in the Terms and Conditions.
COVID-19 treatment
Conditional
COVID-19 related coverage may be available depending on the plan chosen. The official website directs customers to check a dedicated COVID-19 information page for current coverage details.
Pre-existing medical conditions
Excluded
Pre-existing medical conditions are generally not covered under the standard leisure travel insurance policy. Customers with pre-existing conditions should refer to the Terms and Conditions for specific exclusions.
Winter sports cover
—
Winter sports coverage may be available as an optional add-on. High-risk activities including extreme sports may be excluded under the standard policy. Customers should refer to the Terms and Conditions for specific details.
Adventure and extreme sports cover
Excluded
High-risk and extreme sports activities are generally excluded from coverage under the standard leisure travel insurance policy. Specific exclusions are detailed in the Terms and Conditions.
Pregnancy complications
Conditional
Coverage for pregnancy complications may be available subject to conditions stated in the Terms and Conditions. Routine pregnancy and childbirth are typically excluded.
Personal liability
Not offered
Personal liability coverage may be available depending on the plan chosen. Specific limits and conditions are detailed in the Terms and Conditions.
Legal assistance
Conditional
Legal assistance may be available depending on the plan chosen. Specific limits and conditions are detailed in the Terms and Conditions.
24/7 assistance
Covered
24/7 assistance is available to all policyholders by calling (+30) 211 10 98098 or emailing medical@allianz-assistance.gr, within Greece and abroad.
Key conditions
Assistance call deadline
Policyholders must contact Allianz Global Assistance at (+30) 211 10 98098 or medical@allianz-assistance.gr before or as soon as possible after any medical emergency. Unauthorized treatment without prior notification may result in reduced or denied claims.
Unauthorized treatment
Treatment obtained without prior authorization from Allianz Global Assistance may not be reimbursed or may be subject to reduced reimbursement. Policy holders should refer to the Terms and Conditions for specific penalty conditions.
Purchase while abroad
The travel insurance policy must generally be purchased before the start of the trip. Online purchase is available at any time prior to trip departure.
Chronic conditions
Chronic diseases are generally excluded unless they fall under a specific covered sudden illness or accident event during the trip. Refer to the Terms and Conditions for exact exclusions.
Pregnancy
Routine pregnancy and childbirth are generally excluded. Complications of pregnancy may be covered subject to conditions in the Terms and Conditions.
Pre-existing condition exclusions
Pre-existing medical conditions are generally excluded from coverage. Customers with pre-existing conditions who are unable to travel should refer to the specific Terms and Conditions of their chosen plan.
Coverage duration limit
Coverage applies for the duration of the insured trip. For multiple trips during the year, an Annual Travel Insurance program is recommended. Maximum trip duration limits apply and are specified in the Terms and Conditions.
Policy specifics
Luggage loss, theft, and delay compensation
Compensation for checked-in luggage in case of loss, theft or damage; emergency items reimbursement for baggage delay over 6 hours
Travel delay compensation
Compensation for losses caused by covered travel delays
Residency requirement
Must be a resident of Greece or Cyprus to be eligible for the insurance
War and terrorism exclusions
Coverage does not apply to acts of war, terrorism, or similar circumstances
High-risk and extreme sports exclusion
Coverage may not apply to high-risk activities such as extreme sports
Policy withdrawal period
14-day withdrawal period from policy issuance with full refund if no claim is filed
Sources
- https://www.allianz-assistance.gr/en_GR/help-and-advice/faqs.html
- https://www.allianz-assistance.gr/en_GR/help-and-advice/information-about-covid19.html
- https://www.allianz-assistance.gr/en_GR/suggestions-and-tips/travel-insurance-and-benefits.html
- https://www.allianz-assistance.gr/en_GR/travel-insurance-programs/leisure-travel-insurance.html