Generali Hellas Insurance Company S.A.
Generali
Generali is a travel insurance for the Greece market with no online purchase and 24/7 assistance.
Direct payment
The insured must notify the Generali Call Centre before any hospitalization. All supporting documents requested by the Company must be submitted for reimbursement claims.
Geographic scope
Worldwide
Worldwide coverage; medical expenses covered for travel outside Greece
Unique selling points
- Worldwide annual coverage for unlimited trips without requiring trip-by-trip notification to the insurer.
- Insured selects their own coverage sum for most benefits, providing tailored protection levels unique in the Greek market.
- 24/7 global coordination centre available with a single phone call for assistance anywhere in the world.
- Comprehensive travel protection covering medical emergencies, personal liability, luggage loss, trip cancellation, hijacking, and accident disability under a single annual policy.
- Policy covers both business and leisure travel, making it suitable for frequent travelers including corporate executives and sales professionals.
Coverage limits
Emergency Medical Expenses
Covered
Covers emergency medical expenses due to accident or illness during travel outside Greece. The insured selects the coverage sum. Exact limit is insured-chosen and not specified in available sources.
Emergency Medical Treatment
Covered
Included within the emergency medical expenses coverage; covers treatment costs arising from accident or illness during travel. Specific sublimit not stated separately in available sources.
Hospitalization
Covered
Hospitalization costs are included within emergency medical expenses coverage during travel outside Greece. Specific sublimit not separately stated in available sources.
Outpatient Treatment
Covered
Outpatient treatment is covered as part of the emergency medical expenses benefit. No separate sublimit stated in available sources.
Emergency Dental Treatment
No limit stated
Emergency dental treatment is not explicitly listed as a covered benefit in the IPID or other available official sources for the Fly Away product.
Medical Transport
Covered
Covers medical transport costs including transfer to the country of permanent residence in case of accident or illness. Included within emergency medical expenses; the insured selects the coverage sum.
Medical Evacuation
Covered
Medical evacuation to country of permanent residence is covered under emergency medical expenses. The insured selects the coverage sum; no specific limit stated separately in available sources.
Repatriation of Remains
€5,000
Covers repatriation of mortal remains with a maximum coverage limit of EUR 5,000 per insurance year, applying collectively to all insured persons under the policy.
Search and Rescue
No limit stated
Search and rescue is not explicitly listed as a covered benefit in the IPID or other available official sources for the Fly Away product.
COVID-19 / Infectious Disease Treatment
Excluded
Infectious or contagious diseases during an international public health emergency are explicitly excluded from coverage under the Fly Away policy.
Pre-existing Conditions
Excluded
Persons with illnesses or physical injuries that existed prior to the policy start date are explicitly excluded from coverage. Psychiatric conditions and congenital conditions are also excluded.
Winter Sports Cover
Excluded
Participation in heavy/extreme sports is explicitly excluded from coverage. Winter sports are not listed as a covered benefit in the IPID.
Adventure / Extreme Sports Cover
Excluded
Participation in heavy or extreme sports is explicitly excluded from the Fly Away policy per the IPID.
Pregnancy Complications
No limit stated
Pregnancy complications are not listed as a covered benefit in the IPID or other available official sources for the Fly Away product.
Personal Liability
Covered
Covers the insured's civil liability for bodily injury or material damage caused to third parties during travel due to the insured's own errors or omissions or those of persons for whom they are responsible. The insured selects the coverage sum.
Legal Assistance
No limit stated
Legal assistance is not explicitly listed as a covered benefit in the IPID or other available official sources for the Fly Away product.
24/7 Assistance
unlimited
24/7 Generali Call Centre assistance is available. Insured must notify the Call Centre before any hospitalization. A global coordination centre is available at any time with a single phone call.
Key conditions
Assistance call deadline
The insured must notify the Generali Call Centre before any hospitalization and submit all required documentation for claims.
Unauthorized treatment
Expenses incurred outside the specified time limits set for each coverage, or without prior notification to the Call Centre for hospitalization, may not be covered.
Purchase while abroad
The policy is annual and covers all trips undertaken during the insurance period. No notification to the insurer is required for individual future trips.
Chronic conditions
Chronic diseases that pre-existed the policy start date are excluded from coverage. Only new illnesses or accidents occurring during travel are covered.
Pregnancy
Pregnancy-related coverage is not explicitly mentioned in available official sources. Pre-existing conditions including congenital conditions are excluded.
Pre-existing condition exclusions
Persons with illnesses or physical injuries that existed prior to the policy start date, persons with psychiatric conditions, and persons with congenital conditions are explicitly not insurable under this product.
Coverage duration limit
The policy is annual. Insured sums and maximum coverage limits apply per insurance year and in aggregate for all insured persons under the policy. Coverage applies for travel outside Greece.
Policy specifics
Medical expenses coverage
Covers medical expenses including hospitalization and transfer due to accident or illness during travel
SourceRepatriation expenses
Covers repatriation expenses and pre-paid expenses for death, accident or illness requiring return to country of residence
SourceLuggage loss and delay coverage
Compensation up to 2000 euros for luggage loss; covers costs of essential items if luggage delayed more than 6 hours
SourceTrip cancellation and delay compensation
Compensation due to trip delay or cancellation; covers costs of emergency return and prepaid expenses for cancelled days
SourceDisability coverage for accidents
Compensation in case of accident leading to severe or permanent disability during traveling
SourceAge eligibility
Any person aged between 1 and 64 years at the time of entering the policy can be insured
SourceAnnual unlimited trips
Policy covers all trips during its term without requiring notification of future trips; complete flexibility for frequent travelers
SourceGlobal coverage
Fly Away travel insurance is global, covering travel to any destination worldwide
SourceCoverage tiers/limits
Multiple coverage limit options available; medical expense coverage limits adjustable based on selected tier
SourceAggregate limits per insurance year
All insured sums and maximum coverage limits apply per insurance year and in aggregate for all persons insured under the policy.
Source