AWP P&C S.A., Greek Branch (trading as Mondial Assistance Greece)

Assistance call deadline

The insured must notify the Mondial Assistance 24/7 Medical Service centre (+30 210 99 88118) immediately upon occurrence of a medical emergency or hospitalization during the trip. For all other covered events, notification must be provided within 30 days of the incident. Failure to notify may result in reduced coverage or claim denial.

Unauthorized treatment

Expenses incurred from medical treatment undertaken without prior coordination with and approval from the Mondial Assistance coordination centre will not be reimbursed or will be subject to reduced coverage. Voluntary departure of the insured from a medical facility without the approval of medical personnel also terminates coverage.

Purchase while abroad

The Globy travel insurance programme is available for purchase online via the Mondial Assistance website before departure. The policy must be purchased before the trip commences. Policies cannot be purchased after the trip has started.

Chronic conditions

Chronic and pre-existing diseases are generally excluded from coverage. The policy covers only sudden illness events that manifest during the trip (not pre-existing conditions). Coverage for illness events is limited to persons up to age 75 (Globy Classic) or age 70 (Super Globy). Accident coverage applies at any age regardless of pre-existing conditions.

Pregnancy

Routine pregnancy care and elective procedures are not covered. Sudden and unexpected pregnancy complications arising during the trip may qualify as sudden illness events under the medical expense benefit. Specific pregnancy-related exclusions are defined in each tier's Terms and Conditions.

Pre-existing condition exclusions

Pre-existing medical conditions are excluded from coverage across all Globy tiers. Only sudden illness events (defined as a covered incident manifesting during the trip requiring treatment) are covered. Accident coverage is not subject to the pre-existing condition exclusion. Age-based illness exclusions also apply: illness events not covered for persons over 70 (Super Globy) or over 75 (Globy Classic).

Coverage duration limit

The Globy leisure travel insurance programme covers trips of up to 30 days maximum. For frequent travellers or longer trips, the Globy Annual programme is available separately. The trip duration must be specified at the time of policy purchase.

Medical & Hospitalization Expenses

Coverage for emergency medical treatment and hospitalization during the insured trip, with limits varying by product variant (Classic vs Super/Super Plus)

Medical Repatriation

Coverage for emergency medical evacuation and repatriation to home country if medically necessary during the insured trip

Luggage Loss/Theft/Damage Coverage

Coverage for loss, theft, or damage to luggage and personal belongings during the trip

Emergency Return Ticket Coverage

Coverage for emergency return ticket costs if the insured must return home early due to a covered medical event or family emergency

Repatriation of Remains

Coverage for expenses related to repatriation of the insured's remains to their home country in case of death during the trip

Family Repatriation Expenses

Coverage for return travel expenses for family members if the insured is hospitalized or dies abroad

Age Restrictions

Specific age-based limitations on coverage, particularly for illness claims (e.g., illness coverage typically limited to age 75 in some variants)

24-Hour Assistance Service Notification Requirement

Insured must notify Mondial Assistance 24-hour assistance service immediately upon occurrence of a medical emergency or hospitalization during the trip

High-Value Items Exclusion

Certain high-value personal items such as cameras, jewelry, watches, precious metals, and furs are excluded from luggage coverage or subject to special limitations

Travel Warnings Exclusion

Coverage may be restricted or excluded for travel to destinations with active travel warnings issued by the Ministry of Foreign Affairs

Trip Duration Limit

Standard Leisure Travel Insurance covers trips up to 30 days maximum; coverage not available for longer trips

Resident Eligibility Requirement

To be eligible for Mondial Assistance Leisure Travel Insurance, applicant must be a resident of Greece or Cyprus