Reviewed from source documents

Intermundial XXI, S.L.U. (Italian Branch)

Intermundial

Intermundial is a travel insurance for the Italy market with online purchase and 24/7 assistance.

Last verified Sep 1, 2026Reviewed by: Boleron EUTerms & conditions: 2024-12-11Underwritten by: White Horse Insurance Ireland Dac
Online purchase24/7 helpline

Direct payment

In emergencies, the insurer's medical team coordinates care and, where possible, settles costs directly with healthcare providers; if direct intervention is not possible (e.g. due to force majeure or local administrative circumstances), the insured is reimbursed for guaranteed expenses upon presentation of original receipts after returning to Italy or reaching a suitable country.

Geographic scope

Worldwide, with Local, Continental or Worldwide scope depending on the policy purchased

Valid within the territorial scope stated in the Particular Conditions: Local (trips within Italy, including San Marino and the Vatican), Continental (trips within Europe, including Russia up to the Urals and select Mediterranean countries such as Algeria, Cyprus, Egypt, Israel, Lebanon, Libya, Morocco, Palestine, Syria, Tunisia, Turkey and Jordan), or Worldwide (departure and/or destination outside the continent of residence), for single trips up to 90 consecutive days.

Starting price

€1

Indicative — pricing assumptions not stated

Unique selling points

  • Medical expenses coverage up to €5,000,000 under the Premium tier, well above typical travel-insurance minimums.
  • Unlimited medical repatriation and emergency medical transport included as standard.
  • Optional trip cancellation extension covering up to 44 different causes, up to €3,000.
  • 24/7 worldwide emergency assistance line with claims managed through a dedicated mobile app.
  • Coverage valid for trips up to 90 days including river and sea cruises, and for high healthcare-cost destinations such as the USA and Canada.

Coverage limits

Medical and health care expenses

Not established from the insurer's documents

€5,000,000 for medical and health care assistance, equally for trips within Italy, Europe or worldwide. Includes emergency medical care, complementary examinations, hospitalisation, surgery and pharmaceutical costs, subject to a €50 deductible on medical expenses claims.

SourceThird-party source, not the insurer's document

Emergency medical treatment

Not established from the insurer's documents

Emergency medical care abroad is covered under the same €5,000,000 medical and health care guarantee, including intervention by emergency medical teams and specialists.

SourceThird-party source, not the insurer's document

Hospitalisation

Not established from the insurer's documents

Hospitalisation, treatment and surgical interventions are covered under the overall €5,000,000 medical and health care guarantee; the insurer's obligations end once the insured has returned home or been admitted to a health centre corresponding to their place of residence.

SourceThird-party source, not the insurer's document

Outpatient treatment

Not established from the insurer's documents

Complementary medical examinations and outpatient treatment for injuries or illnesses not requiring hospitalisation are covered within the overall €5,000,000 medical guarantee, including reimbursement of related pharmaceutical costs.

SourceThird-party source, not the insurer's document

Urgent dental expenses

Not established from the insurer's documents

Up to €300 for urgent dental treatment to relieve pain caused by a gum or dental infection or trauma occurring during the trip.

SourceThird-party source, not the insurer's document

Medical transport of injured or ill persons

Not established from the insurer's documents

Unlimited cover for transferring an injured or ill insured person to the nearest clinic, and, if necessary, to a more suitable hospital or back to their home, as decided by the insurer's medical team.

SourceThird-party source, not the insurer's document

Medical evacuation

Not established from the insurer's documents

Unlimited cover under the same guarantee as medical transport of ill or injured persons; the means of transport is chosen by the insurer's medical team based on urgency and severity.

SourceThird-party source, not the insurer's document

Repatriation of mortal remains

Not established from the insurer's documents

Unlimited cover for organising and paying for the transfer of the deceased insured's body to the place of burial in the country of residence; funeral and burial ceremony costs are not included.

SourceThird-party source, not the insurer's document

Search and rescue of the insured

Not established from the insurer's documents

Up to €15,000 for search and rescue operations by public or private organisations if the insured has an accident or goes missing within a ski resort or the area designated for alternative tourism activities. Only valid if the 'Alternative Tourism Activities' extension has been purchased; the first €120 is always borne by the insured.

SourceThird-party source, not the insurer's document

COVID-19 diagnostic test costs

Not established from the insurer's documents

Up to €200 reimbursement for a PCR test if the insured presents COVID-19 symptoms while travelling and a doctor prescribes the test. An additional guarantee covers up to €2,025 (€135/day) for extended accommodation costs due to COVID-19 medical quarantine, capped at the higher of this or the medical-prescription hotel-extension guarantee.

SourceThird-party source, not the insurer's document

Pre-existing conditions

Not established from the insurer's documents

Chronic, pre-existing or congenital conditions and their consequences occurring before the policy took effect are generally excluded. In a life-threatening emergency caused by an unforeseeable complication of such a condition, only the first 24 hours of urgent hospital care after admission are covered.

SourceThird-party source, not the insurer's document

Winter sports cover

Not established from the insurer's documents

Winter/snow sports are not among the 'Alternative Tourism Activities' covered by this Premium policy's own extension; dedicated cover for skiing and other winter sports is offered separately under Intermundial's Totalsports/Wintersports products.

SourceThird-party source, not the insurer's document

Alternative tourism / adventure activities cover

Not established from the insurer's documents

Covers incidents during non-adventure 'Alternative Tourism' activities (e.g. running, kayaking, trekking, snorkelling, cycling, hot-air ballooning) when the corresponding paid extension is purchased. Activities above 5,000 metres altitude, air sports (except those listed) and diving below 30 metres are excluded.

SourceThird-party source, not the insurer's document

Pregnancy complications

Not established from the insurer's documents

Pregnancy and childbirth are excluded, except for unforeseeable complications occurring within the first 24 weeks of gestation, which are covered under the general medical guarantee; complications and births from the seventh month of gestation onward are not covered.

SourceThird-party source, not the insurer's document

Private civil liability

Not established from the insurer's documents

Up to €250,000 for monetary compensation the insured must pay as civil liability for bodily injury or material damage involuntarily caused to third parties, their animals or possessions, including court costs and judicial bonds.

SourceThird-party source, not the insurer's document

Advance of bail required abroad

Not established from the insurer's documents

Up to €3,000 advanced if the insured is imprisoned or prosecuted following a traffic accident abroad, against a guarantee of repayment; amounts advanced must be repaid within 30 days.

SourceThird-party source, not the insurer's document

24/7 emergency assistance helpline

Not established from the insurer's documents

A dedicated emergency telephone line (+39 0282954961) must be used by the insured to request assistance at any time; only calls made to this number are reimbursed.

SourceThird-party source, not the insurer's document

Key conditions

Assistance call deadline

The insured must immediately call the insurer's emergency helpline before receiving assistance; in the event of hospitalisation, the insurer must be notified within 24 hours of admission, otherwise unjustified or avoidable expenses incurred after that window are excluded.

Unauthorized treatment

Medical or transport services that the insured unilaterally decides to request and receive, without the insurer's prior knowledge or authorisation, are not covered, except in duly justified cases of emergency or force majeure.

Purchase while abroad

If the policy is purchased after the trip has already started, a 72-hour waiting period applies from the date of purchase before cover becomes effective, and cover for theft of the insured luggage does not apply.

Chronic conditions

Chronic, pre-existing or congenital conditions and their consequences occurring before the policy took effect are excluded, except under Annual Multi-Trip policies (where only what occurred before the start of the specific trip is excluded); in life-threatening emergencies caused by unforeseeable complications of such conditions, only the first 24 hours of urgent hospital care are covered.

Pregnancy

Pregnancy and childbirth are excluded, except for unforeseeable complications occurring within the first 24 weeks of gestation; complications and births from the seventh month of pregnancy onwards are not covered.

Pre-existing condition exclusions

A pre-existing or chronic condition is any pathology whose symptoms began before the policy was taken out, even without a definitive diagnosis; such conditions are excluded from cover except for a 24-hour first-aid provision in life-threatening emergencies.

Coverage duration limit

Cover is valid for single trips of up to 90 consecutive days departing from Italy, including river and sea cruises.

Where to buy

Documents

Totaltravel Premium – General Terms and Conditions

Terms & conditions

Open

Totaltravel Premium – Insurance Product Information Document (DIP)

IPID

Open

Totaltravel Premium – Summary of guarantees and maximum indemnity limits

Table of benefits

Open

Totalsports – Additional sports activity extension (IPID)

Other document

Open

Policy specifics

Trip cancellation coverage

Optional extension available for Totaltravel covering up to 44 causes in Premium version; Mini version has limited or optional cancellation coverage

Source

Baggage loss and delay coverage

Not available in Mini version; Standard and Premium versions include coverage for lost, stolen or damaged baggage up to 1500€

Source

Sports and adventure activities coverage

Totaltravel covers over 100 sports activities including low-risk sports by default; optional extension available for high-risk sports

Source

Medical coverage activation

Most medical guarantees activate at 00:00 on departure date; cancellation coverage activates 24 hours after policy purchase

Source

Preexisting conditions exclusion

Not established from the insurer's documents

Chronic, preexisting or congenital conditions and their consequences occurring before policy activation are generally excluded, except for annual multi-trip policies where exclusion applies only before trip start date

SourceThird-party source, not the insurer's document

Manual labor and physically demanding work exclusion

Not established from the insurer's documents

Diseases and accidents occurring during manual labor or work requiring intensive physical effort are excluded from coverage

SourceThird-party source, not the insurer's document

24/7 telemedicine video consultation

Totaltravel includes free 24/7 telemedicine video consultation service available through the Intermundial mobile app

Source

Sources