
Sara Assicurazioni Travel insurance (Viaggiare Libero)
Underwritten by Sara Assicurazioni S.p.A. · Italy
travel insurance from Sara Assicurazioni for the Italy market, with online purchase and 24/7 assistance.
Verified Aug 31, 2026 · Terms dated 2023-04Sources
Key facts
- Medical transport up to €5,000
Unique selling points
ACI Global Servizi runs a dedicated 24/7 operations centre (800 095 095 in Italy, +39 02 66 165 538 abroad) to activate all assistance benefits.
ACI members get a 10% increase on the medical, baggage and related sub-limits at no extra cost.
Includes home-assistance services (electrician, locksmith, plumber, security guard, up to €100 each) for family members left behind in Italy in an emergency.
Direct payment to the foreign hospital is arranged when expected treatment costs exceed €500, avoiding out-of-pocket expense for the insured.
Covers translation of the clinical record following hospitalisation abroad, up to €500.
Coverage limits
Medical expenses (Spese di Ricovero)
Covered
Reimburses medical costs incurred after an accident or sudden illness during the trip: surgeon/anaesthetist fees, operating theatre rights, treatment, medicines and exams during hospitalisation, transport to the place of care (up to €250), on-site expenses (up to €250, €50 deductible on medicines/dental care) and follow-up specialist visits/hyperbaric therapy in Italy within 30 days of return (up to €250). €500,000 is the insurer's maximum aggregate exposure for this guarantee across all policies of the same insured for the same period; the actual per-policy sum insured is chosen at quote stage.
Section: NORME COMUNI CHE REGOLANO IL CONTRATTO DI ASSICURAZIONE > Art. 10 MASSIMALI E LIMITI
Spese di Ricovero Euro 500.000 (cinquecentomila)
Emergency medical treatment
Covered
Urgent medical treatment during the trip is covered under Spese di Ricovero (hospitalisation and on-site treatment) and complemented by free Assistenza services (medical phone consultation, sending of a doctor, clinical liaison), all within the insurer's aggregate exposure cap of €500,000 for medical expenses.
Section: NORME COMUNI CHE REGOLANO IL CONTRATTO DI ASSICURAZIONE > Art. 10 MASSIMALI E LIMITI
Spese di Ricovero Euro 500.000 (cinquecentomila)
Hospitalisation costs
Covered
Covers surgeon/assistant/anaesthetist fees, operating theatre rights, materials, treatment, medicines and exams during Ricovero (hospitalisation), within the policy's sum insured (up to the insurer's €500,000 aggregate exposure cap). ACI members receive a 10% increase of the sum insured and sub-limits.
Section: NORME COMUNI CHE REGOLANO IL CONTRATTO DI ASSICURAZIONE > Art. 10 MASSIMALI E LIMITI
Spese di Ricovero Euro 500.000 (cinquecentomila)
Outpatient / on-site treatment
€250
Reimburses medicines purchased on-site on medical prescription and/or first-aid certificate, up to €250, subject to an absolute deductible of €50 per claim.
Section: Sezione SPESE DI RICOVERO > Art. 3 MASSIMALI E LIMITI
Spese sostenute dall'Assicurato nel luogo in cui si è verificato l'evento (art. 2 comma b): fino ad Euro 250
Emergency dental care
€250
Dental care is covered only when it follows an Infortunio (accident); it falls within the €250 on-site expenses sub-limit and the €50 absolute deductible. Dental care not consequent to an accident is excluded.
Section: Sezione SPESE DI RICOVERO > Art. 6 ESCLUSIONI
Per cure dentarie od applicazioni di protesi dentarie non conseguenti ad Infortunio;
Medical transport (ambulance)
€5K
Covers the cost of sending an ambulance to transfer the insured to the nearest medical facility, up to €5,000. Separately, transport costs from the place of the event to the place of hospitalisation are reimbursed under Spese di Ricovero up to €250.
Section: Sezione ASSISTENZA ALLA PERSONA > Art. 2.1 PRESTAZIONI FORNITE ALL'ASSICURATO > TRASPORTO IN AUTOAMBULANZA
la Società, tramite la Struttura Organizzativa, provvederà ad inviare un'autoambulanza tenendo a proprio carico il relativo costo fino al Massimo di Euro 5.000.
Medical evacuation / repatriation (Rientro sanitario)
Covered
Organises and pays the actual cost ("costi effettivi") of transferring the insured to a care facility near their residence, using a sanitary aircraft (from Europe only), scheduled flight (possibly on a stretcher), sleeper train or ambulance, with medical/nursing escort if needed. This is not stated as an unlimited benefit; it is subject to the Assistenza alla Persona guarantee's insurer aggregate exposure cap of €150,000 across all policies.
Section: NORME COMUNI CHE REGOLANO IL CONTRATTO DI ASSICURAZIONE > Art. 10 MASSIMALI E LIMITI
Assistenza alla Persona Euro 150.000 (centocinquantamila)
Repatriation of mortal remains
Covered
Organises and pays the actual transport cost of the deceased insured to the place of burial in their municipality of residence; recovery of the remains and funeral ceremony costs are excluded. If identification is needed, a round-trip travel document is provided to one family member. Subject to the Assistenza aggregate exposure cap of €150,000; the accompanying rientro of a family member/travel companion is separately capped at €5,000 per event.
Section: Sezione ASSISTENZA ALLA PERSONA > Art. 2.1 PRESTAZIONI FORNITE ALL'ASSICURATO > TRASPORTO DELLA SALMA
La Società, tramite la Struttura Organizzativa, organizzerà ed effettuerà il trasporto della salma dell'Assicurato deceduto in Viaggio fino al luogo di sepoltura nel suo Comune di Residenza, tenendo a proprio carico le relative spese di trasporto.
Search, rescue and recovery costs
€550 – €1.3K
Reimburses search, rescue and recovery costs organised by civil or military rescuers following the disappearance of the insured or an accident suffered by them: up to €550 in Italy and up to €1,300 abroad. Only costs invoiced by organisations authorised to rescue the insured are reimbursable.
Section: Sezione ASSISTENZA ALLA PERSONA > Art. 2.1 PRESTAZIONI FORNITE ALL'ASSICURATO > SPESE PER SOCCORSI E RICERCHE IN MARE E MONTAGNA
La Società effettua il rimborso, fino all'ammontare di Euro 550 in Italia e di Euro 1.300 all'estero, delle spese di ricerca, soccorso e salvataggio
Pandemic-related hospitalisation lump sum
€1K
Quarantine/pandemic events are generally excluded, but as a derogation the Company pays a one-off lump sum of €1,000 after discharge if the insured is hospitalised in intensive care during the trip due to a pandemic pathology. Excluded if the pandemic condition was already known/diagnosed or already present (even asymptomatic) at policy inception, or represents an occupational disease.
Section: Sezione SPESE DI RICOVERO > Art. 2.1 RISCHI ASSICURATI – INDENNIZZO FORFETARIO PER RICOVERO DA PATOLOGIA PANDEMICA
Indennizzo forfetario per ricovero da patologia pandemica : una tantum di Euro 1.000
Pre-existing / chronic conditions
Excluded
Any chronic or pre-existing medical condition that has already been the subject of consultation, examination, care or treatment, or that manifested or was contracted before the trip was booked, is excluded, together with its consequences, relapses or recurrences.
Section: Sezione ASSISTENZA ALLA PERSONA > Art. 4 ESCLUSIONI
Qualsiasi condizione medica (relativa a malattia o infortunio) cronica o preesistente, che sia stata oggetto di consultazione o esame medico e/o di cure o trattamenti, ovvero che si sia manifestata e/o sia stata contratta prima della prenotazione del viaggio, come pure le relative conseguenze, ricadute o recidive
Winter sports cover
Excluded
Extreme, off-piste or competitive winter sports are excluded: bob, extreme/acrobatic/off-piste skiing or ski-mountaineering, off-piste/acrobatic/extreme snowboarding, ski-jumping with skis or water-skis, skeleton (sled) and bobsleigh, plus related competitions, trials and training. Ordinary recreational on-piste skiing is not separately addressed in the sources.
Section: Sezione ASSISTENZA ALLA PERSONA > Art. 4 ESCLUSIONI
bob, sci estremo o acrobatico o fuori pista o sci alpinismo, snow-board fuori pista o acrobatico o estremo, ... salto dal trampolino con sci od idroscì ... skeleton (slittino), bobsleigh (motoslitta)
Adventure / extreme sports cover
Excluded
Rafting/idrospeed, whitewater canoeing, kite-surf, snowkite, mountaineering or rock/ice climbing above the 3rd grade of the Monaco scale or performed solo, free-climbing, speleology, boxing, American football, rugby, wrestling, martial arts, heavy athletics, scuba diving with a regulator, bungee jumping, downhill and trial bike, plus any sport practised professionally or in competition, are excluded.
Section: Sezione ASSISTENZA ALLA PERSONA > Art. 4 ESCLUSIONI
rafting o idrospeed, canoa in tratti caratterizzati da rapide ... kite-surf, snowkite, alpinismo o scalata di rocce e ghiacciai oltre il 3° grado della Scala di Monaco ... free-climbing ... speleologia, pugilato, football americano, rugby, lotta nelle sue varie forme, arti marziali, atletica pesante, immersioni con autorespiratore ... salto con l'elastico nel vuoto, down- hill, trial bike
Pregnancy complications
Conditional
Illnesses dependent on pregnancy are covered only up to the 26th week of gestation, excluding the puerperium. Voluntary termination of pregnancy, assisted fertility treatments and infertility/impotence therapies are always excluded.
Section: Sezione ASSISTENZA ALLA PERSONA > Art. 4 ESCLUSIONI
Malattie dipendenti dalla gravidanza oltre la 26ma settimana di gestazione e dal puerperio ... Interruzione volontaria della gravidanza, fecondazione assistita e relative complicanze, parto non prematuro, terapie per la cura di sterilità o impotenza
Personal liability while travelling
€50K
Indemnifies the insured for amounts they are legally liable to pay for unintentional death, personal injury or property damage caused to third parties in connection with the trip. The sum insured is €50,000 per insured (unique per claim, per person deceased/injured, for property damage, and for the policy period), subject to a €150 deductible per claim. The insurer's maximum aggregate exposure for this guarantee across all policies is €100,000.
Section: Sezione RESPONSABILITA' CIVILE IN VIAGGIO > Art. 3 MASSIMALI E LIMITI
Il massimale assicurato per ciascun Assicurato è pari ad Euro 50.000, così come indicato in Polizza
Legal assistance while travelling
€1K
Covers lawyer's fees (per the national bar tariff), technical consultant/expert fees, criminal-proceeding court costs, court fees and the unified contribution, up to a fixed sum insured of €1,000. Only one lawyer per level of proceedings is guaranteed. Valid for claims processable and enforceable in EU countries, Switzerland, Italy, Vatican City and San Marino; operative from 3 months after inception for most cases, immediately for extracontractual damage claims/criminal proceedings.
Section: Sezione TUTELA LEGALE IN VIAGGIO > Art.1 OGGETTO DELLA GARANZIA
La Società, alle condizioni della presente Polizza e nei limiti del massimale di Euro 1.000, assicura la Tutela Legale
24/7 assistance helpline
Covered
ACI Global Servizi S.p.A. operates the Struttura Organizzativa 24 hours a day, every day of the year, reachable via the toll-free number 800 095 095 (from Italy) or +39 02 66 165 538 (from abroad) to activate all assistance benefits. No reimbursement or indemnity is due under the Assistenza guarantees if the insured did not contact this operations centre at the time of the claim.
Section: GLOSSARIO > STRUTTURA ORGANIZZATIVA
costituita da: responsabili, personale (medici, tecnici, operatori), in funzione 24 ore su 24, tutti i giorni dell'anno
Key conditions
Assistance call deadline
The insured must telephone the Struttura Organizzativa (ACI Global Servizi) before receiving any assistance benefit; only the 'Spese telefoniche' benefit is exempt from this requirement, and comprovated impossibility due to extreme urgency/severity of the event is the only accepted exception.
Unauthorized treatment
No reimbursement or indemnity is due for any assistance benefit organised directly by the insured, with the help of third parties unrelated to the Company, without prior contact with and agreement of the Struttura Organizzativa.
Purchase while abroad
The reviewed sources do not address purchasing this policy while the insured is already abroad; no specific provision on this point is stated.
Chronic conditions
Chronic medical conditions, and conditions that are the direct consequence of chronic or pre-existing pathological situations, are excluded, together with their consequences, relapses or recurrences.
Pregnancy
Illnesses dependent on pregnancy are covered only up to the 26th week of gestation and excluding the puerperium; voluntary termination of pregnancy and fertility/sterility/impotence treatments are always excluded.
Pre-existing condition exclusions
Any medical condition (illness or accident) that is chronic or pre-existing, that has already been the subject of medical consultation, examination, care or treatment, or that manifested or was contracted before the trip was booked, is excluded, together with its consequences.
Coverage duration limit
Cover operates for the duration of the insured trip and, in any case, for no more than 90 consecutive days from the start of the trip or stay; the Annullamento Viaggio guarantee instead runs from 24:00 of the trip booking date until the trip start.
Direct payment
If the insured must be hospitalised abroad and the expected cost exceeds €500, the insured (or someone acting on their behalf) can ask the Struttura Organizzativa to have the Company pay the covered costs directly to the foreign healthcare facility, within the contractual limits; in all other cases the insured pays the costs and is reimbursed afterwards.
Territorial scope
Assistenza alla Persona, Spese di Ricovero, Bagaglio, Responsabilità Civile and Annullamento apply worldwide for trips with the destination stated in the policy; Assistenza al Veicolo is limited to Italy, European countries up to the Urals, Cyprus, Egypt, Israel, Morocco, Tunisia and European Turkey; Tutela Legale applies only to claims processable in EU countries, Switzerland, Italy, Vatican City and San Marino.
Documents
Policy specifics
Trip cancellation coverage
Core coverage that reimburses withdrawal penalties and travel costs in case of trip cancellation due to covered events
SourceClause Art.1Page 29Section: Sezione ANNULLAMENTO DEL VIAGGIO > Art.1 OGGETTO DELLA GARANZIA
La Società indenniza il costo complessivo del Viaggio di tutti gli Assicurati (costo pratica) alle condizioni che seguono.
Baggage loss and delay coverage
Coverage for material damage to luggage and compensation for baggage delay during travel
SourceClause Art.1Page 21Section: Sezione BAGAGLIO > Art.1 OGGETTO DELLA GARANZIA
La Società, nei limiti del Massimale indicato in Polizza, assicura i danni materiali e diretti al Bagaglio dell'Assicurato durante il Viaggio avvenuto nel periodo di validità della garanzia.
Cancellation deductible
Percentage-based or fixed deductible applied to trip cancellation claims
SourceClause Art. 3Page 29Section: Sezione ANNULLAMENTO DEL VIAGGIO > Art. 3 MASSIMALI E LIMITI
15% col minimo di Euro 150 nel caso la rinuncia al Viaggio sia determinata da Infortunio o Malattia che NON abbia comportato un ricovero ospedaliero; - 20% col minimo di Euro 150 nel caso la rinuncia al Viaggio sia determinata da altri casi previsti in Polizza.
Coverage waiting period
Minimum time period required between policy issuance and trip start for cancellation coverage to apply
SourceClause Art. 3Page 29Section: Sezione ANNULLAMENTO DEL VIAGGIO > Art. 3 MASSIMALI E LIMITI
fino a 30 giorni di calendario precedenti la data di partenza; da 29 a 6 giorni di calendario precedenti la data di partenza, solo se sottoscritta al momento della prenotazione con conferma dei servizi.
Maximum trip duration covered
Maximum number of consecutive days of trip coverage provided under the policy
SourceClause Art. 9Page 37Section: NORME COMUNI CHE REGOLANO IL CONTRATTO DI ASSICURAZIONE > Art. 9 DECORRENZA E DURATA DELLE GARANZIE ESCLUSIONE DEL TACITO RINNOVO
l'efficacia delle garanzie rese operanti, non sarà maggiore di 90 giorni consecutivi dalla data di inizio del Viaggio o del soggiorno.
Sources
- sara.ithttps://www.sara.it/sites/default/files/2025-07/Set%20Informativo%20Viaggiare%20Libero%20TOURL%20Ed.%2004-2023%20(con%20DIPA%20ex%20Reg.%20147).pdf#page=35(opens in a new tab)
- sara.ithttps://www.sara.it/sites/default/files/2025-07/Set%20Informativo%20Viaggiare%20Libero%20TOURL%20Ed.%2004-2023%20(con%20DIPA%20ex%20Reg.%20147).pdf#page=37(opens in a new tab)
- sara.ithttps://www.sara.it/sites/default/files/2025-07/Set%20Informativo%20Viaggiare%20Libero%20TOURL%20Ed.%2004-2023%20(con%20DIPA%20ex%20Reg.%20147).pdf#page=39(opens in a new tab)
- sara.ithttps://www.sara.it/sites/default/files/2025-07/Set%20Informativo%20Viaggiare%20Libero%20TOURL%20Ed.%2004-2023%20(con%20DIPA%20ex%20Reg.%20147).pdf#page=40(opens in a new tab)
- sara.ithttps://www.sara.it/sites/default/files/2025-07/Set%20Informativo%20Viaggiare%20Libero%20TOURL%20Ed.%2004-2023%20(con%20DIPA%20ex%20Reg.%20147).pdf#page=41(opens in a new tab)
- sara.ithttps://www.sara.it/sites/default/files/2025-07/Set%20Informativo%20Viaggiare%20Libero%20TOURL%20Ed.%2004-2023%20(con%20DIPA%20ex%20Reg.%20147).pdf#page=42(opens in a new tab)
- sara.ithttps://www.sara.it/sites/default/files/2025-07/Set%20Informativo%20Viaggiare%20Libero%20TOURL%20Ed.%2004-2023%20(con%20DIPA%20ex%20Reg.%20147).pdf#page=48(opens in a new tab)
- sara.ithttps://www.sara.it/sites/default/files/2025-07/Set%20Informativo%20Viaggiare%20Libero%20TOURL%20Ed.%2004-2023%20(con%20DIPA%20ex%20Reg.%20147).pdf#page=50(opens in a new tab)
- sara.ithttps://www.sara.it/sites/default/files/2025-07/Set%20Informativo%20Viaggiare%20Libero%20TOURL%20Ed.%2004-2023%20(con%20DIPA%20ex%20Reg.%20147).pdf#page=51(opens in a new tab)
- sara.ithttps://www.sara.it/sites/default/files/2025-07/Set%20Informativo%20Viaggiare%20Libero%20TOURL%20Ed.%2004-2023%20(con%20DIPA%20ex%20Reg.%20147).pdf#page=54(opens in a new tab)
- sara.ithttps://www.sara.it/sites/default/files/2025-07/Set%20Informativo%20Viaggiare%20Libero%20TOURL%20Ed.%2004-2023%20(con%20DIPA%20ex%20Reg.%20147).pdf#page=57(opens in a new tab)
- sara.ithttps://www.sara.it/sites/default/files/2025-07/Set%20Informativo%20Viaggiare%20Libero%20TOURL%20Ed.%2004-2023%20(con%20DIPA%20ex%20Reg.%20147).pdf#page=59(opens in a new tab)
- sara.ithttps://www.sara.it/te-e-famiglia/viaggi/assicurazione-viaggio(opens in a new tab)
Sara Assicurazioni Travel insurance