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Inter Partner Assistance Polska Spółka z Ograniczoną Odpowiedzialnością (operating as AXA Assistance / AXA Partners)

AXA Assistance

AXA Assistance is a travel insurance for the Poland market with online purchase and 24/7 assistance.

Last verified Aug 19, 2026Reviewed by: Desislava TsvetkovaTerms & conditions: 2024-04-23Inter Partner Assistance S.A. Oddział w Polsce
Online purchase24/7 helpline

Direct payment

The insurer organizes and covers costs directly through the Assistance Call Center (Centrum Pomocy Assistance). When the insured incurs costs without contacting CPA, the insurer may reimburse up to the amount CPA would have spent organizing the service. Direct payments to foreign medical facilities are made in the local currency; all other benefits are paid in PLN at the NBP exchange rate on the date of the insured event.

Geographic scope

Poland and abroad (travel outside Poland and country of permanent residence)

Three geographic zones: Europe (including Mediterranean basin countries: Algeria, Cyprus, Egypt, Israel, Lebanon, Libya, Malta, Morocco, Syria, Tunisia, Turkey, Canary Islands, Georgia); World excluding USA and Canada (all countries except USA/Canada, Antarctica and Arctic); World (all countries except Antarctica and Arctic). Excludes Poland and country of permanent residence, countries with highest-level MSZ travel warnings, and sanctioned territories.

Unique selling points

  • Highest medical expenses sum on the Polish travel insurance market — up to 40,000,000 PLN in the top Zdobywca tier, providing truly comprehensive protection for trips worldwide including to the USA.
  • Recreational sports covered as standard with no extra premium — over 80 sports disciplines (including skiing on marked trails, horse riding, kayaking up to WW2, snorkeling, trekking up to 3,500m) are included in the base policy without additional cost.
  • Unique Zdobywca-tier feature: medical costs covered even after alcohol consumption, within the full KL insured sum — a rare inclusion in the Polish travel insurance market.
  • Chronic disease exacerbations automatically covered in Podróżnik and Zdobywca tiers within the full medical sum — no additional declaration or rider required for travellers with stable chronic conditions.
  • Optional 'Kontynuacja leczenia w Polsce' add-on extends coverage to post-trip treatment continuation in Poland for up to 30 days after return, including rehabilitation, specialist visits, and home care — eliminating the coverage gap upon returning home.

Coverage limits

Medical Expenses and Assistance

Covered

Covers necessary and documented medical treatment costs incurred abroad due to a sudden illness or accident, including diagnostics, medical consultations, hospitalization, prescribed medications, and associated assistance services. Three tiers: Urlopowicz 200,000 PLN; Podróżnik 600,000 PLN; Zdobywca 40,000,000 PLN. Chronic disease exacerbation included in Podróżnik and Zdobywca only (see pre_existing_conditions). Events after alcohol consumption covered in Zdobywca tier only (within the medical sum).

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Emergency Medical Treatment (within medical sum)

Covered

Emergency medical treatment including doctor visits, specialist consultations, diagnostics and prescribed medications are covered within the overall medical expenses sum. No separate sub-limit; costs covered up to the applicable KL sum per tier: Urlopowicz 200,000 PLN; Podróżnik 600,000 PLN; Zdobywca 40,000,000 PLN. Treatment must be medically necessary and aimed at stabilizing the insured's health to allow continuation of travel or return home.

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Hospitalization (within medical sum)

Covered

Hospitalization costs including inpatient admission with standard medical care, surgery, anesthesia, medications, and hospital meals are covered within the medical expenses sum. No separate sub-limit; covered up to the applicable KL sum per tier: Urlopowicz 200,000 PLN; Podróżnik 600,000 PLN; Zdobywca 40,000,000 PLN. Hospitalization must result from a sudden illness or accident occurring during the trip.

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Outpatient Treatment (within medical sum)

Covered

Outpatient treatment costs including doctor consultations, diagnostic tests and prescribed medications are covered within the overall medical expenses sum. No separate sub-limit; covered up to the applicable KL sum per tier: Urlopowicz 200,000 PLN; Podróżnik 600,000 PLN; Zdobywca 40,000,000 PLN. Treatment must be medically necessary and cannot be safely deferred until return home.

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Emergency Dental Care

Covered

Covers emergency dental care for acute tooth pain treated by extraction or basic filling (including X-ray), and procedures aimed at reducing pain associated with oral mucosa that do not result from neglect of care. Sub-limits per tier: Urlopowicz 900 PLN; Podróżnik 1,600 PLN; Zdobywca 2,000 PLN. The sub-limit does not apply to dental treatment costs resulting from an accident (Nieszczęśliwy wypadek), which are covered within the full KL sum. Preventive, cosmetic, or elective dental services are excluded.

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Medical Transport (within medical sum)

Covered

Covers transport of the insured to and from the nearest appropriate medical facility (including doctor call-out), transport between medical facilities, and medically justified transport from a medical facility to accommodation abroad if public transport cannot be used. All transport costs are covered at actual (real) cost within the applicable KL sum per tier: Urlopowicz 200,000 PLN; Podróżnik 600,000 PLN; Zdobywca 40,000,000 PLN. Transport must be accepted by the Assistance Call Center.

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Medical Evacuation / Repatriation (within medical sum)

Covered

Covers repatriation of the insured to their country of permanent residence using a transport method appropriate to their health condition, when the originally planned means of transport cannot be used for medical reasons. Decision on transport method is made by Assistance Call Center doctors in consultation with the insured and the treating physician abroad. Covered at actual cost within the applicable KL sum per tier: Urlopowicz 200,000 PLN; Podróżnik 600,000 PLN; Zdobywca 40,000,000 PLN. Must be authorized and organized by the Assistance Call Center.

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Repatriation of Remains (within medical sum)

Covered

Covers transport of the insured's remains and purchase of a transport coffin to the place of burial in the country of permanent residence, if the insured died during the trip as a result of an insured event. The Assistance Call Center organizes all formalities, chooses the method and means of transport. Alternatively, CPA may organize and cover costs of cremation and transport of ashes to the country of permanent residence, or burial abroad, up to the cost equivalent of transporting remains to Poland. Covered at actual cost within the applicable KL sum per tier: Urlopowicz 200,000 PLN; Podróżnik 600,000 PLN; Zdobywca 40,000,000 PLN.

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Search and Rescue (within medical sum)

Covered

Covers rescue operations (ratownictwo): intervention of emergency rescue services or helicopter transport from the site of the insured event to the nearest appropriate medical facility, if required by the insured's health condition. Covered at actual cost within the applicable KL sum per tier: Urlopowicz 200,000 PLN; Podróżnik 600,000 PLN; Zdobywca 40,000,000 PLN. Includes mountain rescue services.

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COVID-19 Treatment and Quarantine/Isolation Assistance

Covered

COVID-19 is covered as a sudden illness (Nagłe zachorowanie) triggering the medical expenses benefit within the applicable KL sum. Additionally, if the insured does not fall ill but is subject to mandatory quarantine or isolation ordered by local authorities (documented named decision), the Assistance section covers: extended stay abroad (accommodation and meals up to the daily limit per tier for max 14 days) and transport to the country of permanent residence. Per-tier daily limits for extended stay during quarantine: Urlopowicz 200 PLN/day; Podróżnik 450 PLN/day; Zdobywca 600 PLN/day; max 14 days each. Transport limit during quarantine: Urlopowicz/Podróżnik 1,000 PLN; Zdobywca 2,000 PLN.

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Pre-existing / Chronic Conditions (Exacerbation)

Conditional

Acute exacerbation of a chronic pre-existing condition (Choroba przewlekła) is treated as a Nagłe zachorowanie (sudden illness) and covered within the full KL sum in the Podróżnik and Zdobywca tiers only. In the Urlopowicz tier, exacerbation of chronic conditions is explicitly excluded. A chronic condition is defined as any disorder diagnosed or treated within 24 months before the contract date, which does not contraindicate travel and is in remission at trip commencement. Non-declaration of chronic conditions may result in claim denial. Chronic conditions must be in remission (stable, no symptoms requiring immediate medical consultation) at the time of departure.

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Winter Sports Cover (Pakiet Narty add-on)

Optional

Optional add-on 'Pakiet Narty' available for Podróżnik and Zdobywca tiers (not available for Urlopowicz). Covers: (1) Baggage for sports equipment regardless of age, with additional 5,000 PLN added to sports equipment baggage sum; (2) Refund of ski pass costs up to 1,200 PLN/insured if unable to use due to accident or illness; (3) Cash benefit of 225 PLN/day (max 1,350 PLN/insured) if all marked ski runs are closed due to adverse weather; (4) Rental of replacement ski equipment at up to 270 PLN/day (max 1,600 PLN/insured) if insured's equipment is lost, stolen, or damaged. Winter sports such as skiing and snowboarding on marked trails are included in the standard sports coverage as 'ordinary sports' (sporty zwykłe) without additional premium.

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High-Risk Sports Cover (optional add-on)

Optional

Optional extension covering events related to high-risk sports (Sporty wysokiego ryzyka), including recreational participation in sports requiring above-average skills, courage and high-risk conditions, e.g. downhill cycling, freediving, go-karts, kayaking/rafting WW3-WW5, kitesurfing, mountain biking, archery, marathons, off-piste skiing/snowboarding, scuba diving below 10m, rugby, speleology, motor sports (except quads/scooters), martial arts, trekking with specialist equipment or above 3,500m, sea kayaking, via ferrata B-E, and competitive practice of ordinary sports. Extension applies to KL, NNW, Bagaż (luggage), and OC (liability) coverages depending on tier. In Urlopowicz: extends KL and NNW only. In Podróżnik and Zdobywca: extends KL, NNW, Bagaż, and OC. Coverage within the respective risk sums.

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Pregnancy Complications

Conditional

Medical expenses resulting from pregnancy complications are covered up to the 32nd week of pregnancy only (within the applicable KL sum). After the 32nd week and childbirth are excluded from the medical expenses coverage. Pregnancy complications may also trigger trip cancellation/interruption coverage. Diagnostic tests to confirm pregnancy, termination of pregnancy, complications of a high-risk pregnancy after the 26th week (in the old 2014 OWU) / 32nd week (in the current 2024 OWU), and infertility treatment are excluded.

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Personal Liability (OC)

Conditional

Covers civil liability of the insured for personal injury (szkoda osobowa) and property damage (szkoda rzeczowa) caused to third parties during the trip as a tort, up to the applicable sum. Not available in Urlopowicz tier. Podróżnik: personal injury 250,000 PLN, property damage 125,000 PLN. Zdobywca: personal injury 1,500,000 PLN, property damage 750,000 PLN. Claims below 750 PLN are not covered (100% own contribution applies). Excludes: intentional acts, damage to close relatives/co-insured, use of motor vehicles, rented property damage, liability for business activities, and damage caused while intoxicated.

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Legal Assistance (Pomoc prawna)

Conditional

Covers legal assistance during travel when the insured suffers personal injury or property damage and seeks compensation, or when criminal/misdemeanor proceedings are initiated against them. Includes legal advice, document translation, expert opinions, and court representation. Not available in Urlopowicz tier. Podróżnik: 3,000 PLN; Zdobywca: 15,000 PLN. Exclusions include: disputes between insured and insurer, disputes between close relatives, disputes with subject matter below 100 EUR, matters related to the insured's business activity, copyright/IP matters, family law, social security, and contracts concluded before the trip.

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24/7 Assistance Call Center

Covered

24/7 Assistance Call Center (Centrum Pomocy Assistance) available in all tiers via phone +48 22 575 97 28. Provides around-the-clock coordination of medical services, organization of transport, repatriation, and emergency assistance. Also includes a tourist and medical information hotline (infolinia), telephonic translations in English and other available languages, and lifestyle assistance (Zdobywca tier only). The insured must contact CPA as soon as possible after any insured event, and no later than within 24 hours of the event.

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Key conditions

Assistance call deadline

The insured must contact the Assistance Call Center (CPA) as soon as possible after any insured event, no later than within 24 hours of the event occurring, via phone +48 22 575 97 28. If the insured was objectively prevented from contacting CPA due to the event itself, contact must be made immediately after such prevention ceases, no later than 7 days after its end. Failure to notify CPA may result in a reduction of the benefit to the amount CPA would have spent organizing the service directly.

Unauthorized treatment

If the insured incurs medical expenses without prior contact with the Assistance Call Center, the insurer may reimburse costs only up to the amount the CPA would have spent organizing the same service. The insurer is not required to cover costs exceeding what CPA would have paid. The insured should always contact CPA before taking independent action.

Purchase while abroad

Insurance must be purchased before the trip begins. Coverage commences from the date indicated in the policy. If the start of the insurance period falls on the same day as the contract is concluded, coverage starts 4 hours after payment of the premium. This delay rule does not apply if the contract is being renewed before the end of the previous insurance period with the same insurer for the same insured.

Chronic conditions

Chronic diseases are defined as conditions diagnosed or treated within 24 months before the policy start date, which do not contraindicate travel and are in remission (stable health, no symptoms requiring immediate medical consultation) at the time of departure. In the Urlopowicz tier, events related to chronic diseases are explicitly excluded. In the Podróżnik and Zdobywca tiers, acute exacerbation of a chronic disease occurring after the trip starts is treated as a sudden illness (Nagłe zachorowanie) and covered within the applicable KL sum. Non-declaration of chronic conditions may result in claim denial.

Pregnancy

Medical expenses related to pregnancy are covered only up to the 32nd week. Excluded are: diagnostic tests to confirm pregnancy, termination of pregnancy, any complications of pregnancy after the 32nd week, and childbirth. Infertility treatment and artificial insemination and related hormonal treatments are also excluded. Pregnancy complications before the 32nd week may also trigger trip cancellation/interruption coverage under specific conditions.

Pre-existing condition exclusions

Conditions with symptoms present before the start of the insurance period are not covered, even if not examined by a doctor or not treated, unless they qualify as a chronic disease exacerbation in the Podróżnik or Zdobywca tier. Health disorders that objectively contraindicate the planned trip are excluded. Travel undertaken specifically to receive medical care for a pre-existing condition is not covered.

Coverage duration limit

For single-trip (short-term) insurance: maximum 1 year per trip. For multi-trip (annual) insurance: coverage is provided for the first 60 consecutive days of each trip made during the policy year, regardless of the number of trips. The insurance period is automatically extended by up to 48 hours if the insured cannot return home due to natural disasters, transport breakdown, weather conditions, terrorist acts, or traffic accidents.

Where to buy

Documents

General Terms and Conditions – Daleko od Domu (effective 23.04.2024)

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IPID – Daleko od Domu Product Information Document (from 04.2024)

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General Terms and Conditions – Daleko od Domu (from 23.04.2024, mubi copy)

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Sports Categories – Daleko od Domu (coverage classification)

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Policy specifics

High Medical Coverage Limits

Daleko od Domu offers medical expense coverage up to 40 million PLN in the top variant (Zdobywca), with lower tiers offering 200,000-600,000 PLN

Recreational Sports Coverage

92 recreational sports are covered as standard in the base package without additional cost

Rescue and Medical Evacuation

Coverage includes real rescue costs reimbursement and medical transport/evacuation services arranged through Assistance Call Center

Continuation of Treatment in Poland

Optional coverage extension allowing continuation of medically necessary treatment in Poland after return from trip

Dental Care Coverage

Emergency dental care coverage included, with coverage limits varying by variant (e.g., 900 PLN in Urlopowicz variant)

COVID-19 Protection

COVID-19 coverage includes medical costs for infection, isolation and quarantine expenses

Chronic Disease Exacerbation Coverage

Optional coverage extension for acute exacerbation of chronic pre-existing conditions

Mandatory Assistance Call Center Authorization

Insured must contact Assistance Call Center within specified timeframe (typically within 4 hours or 48 hours depending on incident type) to report incidents and arrange medical services

4-Hour Coverage Delay for Same-Day Purchase

When insurance is purchased on the same day as trip departure, coverage begins only 4 hours after premium payment

Geographic Coverage Restrictions

Coverage excludes: Antarctica, Arctic, areas above 6,500 meters, countries with highest MSZ travel warnings, territories under sanctions

Alcohol-Related Event Exclusion

Medical expenses from events occurring while intoxicated or under alcohol influence are excluded or subject to reduced coverage

Public Liability Claim Minimum Threshold

Public liability (OC) claims under 750 PLN are not covered; applies to damage to third parties

Pre-Existing Condition Declaration

Insured must declare chronic conditions; coverage for exacerbation of pre-existing conditions requires optional add-on

Medical Repatriation Must Be Coordinated

Medical repatriation/evacuation must be arranged and authorized by Assistance Call Center doctors; independent arrangements may not be reimbursed

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