
Balcia Travel insurance (Ubezpieczenie Podrozy)
Underwritten by Balcia Insurance SE · Poland
travel insurance from Balcia for the Poland market, with online purchase and 24/7 assistance.
Verified Aug 19, 2026 · Terms dated 2023-08-07Sources
Unique selling points
Comprehensive 24/7 assistance centre pays service providers directly, minimising out-of-pocket expenses for the insured during a medical emergency abroad.
Search and rescue operations in mountains, on land and at sea are included as standard — a benefit many competitors offer only as a paid add-on.
Automatic insurance period extension of up to 3 days at no extra cost when return is delayed by documented circumstances beyond the insured's control (e.g. transport breakdown, adverse weather, strikes).
Optional extreme sports extension covers a wide range of high-risk activities and automatically includes amateur skiing and snowboarding within the same extension.
Short OWU with a limited exclusion list and clear, plain-language policy wording designed for ease of understanding.
Coverage limits
Medical expenses (costs of treatment and assistance)
Covered
Covers medically justified costs of necessary treatment abroad arising from an accident or illness (unexpected illness or exacerbation of a chronic condition not manifested before the trip requiring immediate medical attention). Includes: medically necessary treatment, dental treatment for acute pain/inflammation or accident-related emergency, OTC medications and dressings up to EUR 50, telephone calls to medical facilities or the insurer up to EUR 50, repair/purchase of corrective glasses, hearing aids, dental prostheses or clothing damaged in an accident up to EUR 200. If using a public health facility in an EU/EFTA state covered by EHIC, a daily hospital benefit of EUR 25 per day (max EUR 200) is paid; only costs not reimbursed by EHIC are compensated. The sum insured is set in the individual policy.
Section: UBEZPIECZENIE KOSZTÓW LECZENIA I ASSISTANCE > 1. Co jest ubezpieczone
medycznie uzasadnione wydatki związane z Twoim niezbędnym leczeniem za granicą;
Emergency medical treatment
Covered
Covers costs of urgent medical treatment abroad due to accident or sudden illness (including exacerbation of chronic conditions not manifested before the trip). Treatment must be immediately necessary; planned treatment abroad is excluded. Covered within the overall medical expenses sum insured as set in the policy.
Section: UBEZPIECZENIE KOSZTÓW LECZENIA I ASSISTANCE > 1. Co jest ubezpieczone
Jeśli Twój stan zdrowia pogorszy się podczas Podróży, pokryjemy następujące koszty związane z Wypadkiem lub Chorobą:
Hospitalization
Covered
Hospitalization costs are covered within the overall medical expenses sum insured. If hospitalization in an EU/EFTA country uses EHIC, a daily benefit of EUR 25 per hospital day is paid (max EUR 200), with only costs not reimbursed under EHIC compensated. If hospitalization extends beyond the planned return date, accommodation and meals for accompanying family or one companion are covered up to EUR 500. Economy-class flight, accommodation and return of one family member is covered if the insured is hospitalized abroad.
Section: UBEZPIECZENIE KOSZTÓW LECZENIA I ASSISTANCE
wypłacimy Ci świadczenie w wysokości 25 EUR za każdy dzień pobytu w szpitalu, nie więcej niż 200 EUR
Outpatient treatment
Covered
Outpatient medical treatment costs abroad are covered within the overall medical expenses sum insured where medically justified in connection with an accident or illness. Excluded: prophylactic examinations, vaccinations and diagnostics unrelated to accident or illness, planned treatment, rehabilitation, cosmetic or plastic surgery, psychotherapy/psychiatry, unconventional methods, prosthetics, organ/tissue transplants.
Section: UBEZPIECZENIE KOSZTÓW LECZENIA I ASSISTANCE > 2. Co nie jest ubezpieczone
na planowane leczenie Za granicą; za badania profilaktyczne, szczepienia oraz diagnostykę niezwiązane z Wypadkiem lub Chorobą;
Emergency dental treatment
Conditional
Dental treatment is covered only in the case of acute pain or acute inflammation, or as emergency first aid following an accident. Routine dental care, check-ups or planned dental work are not covered. Sub-limit not stated separately in OWU; covered within overall medical expenses sum insured.
Section: UBEZPIECZENIE KOSZTÓW LECZENIA I ASSISTANCE > 1. Co jest ubezpieczone
leczenia stomatologicznego tylko w przypadku ostrego bólu lub stanu zapalnego albo pomocy doraźnej będącej następstwem Wypadku;
Medical transport
Covered
Covers justified costs of transport to and from a medical facility to the place of accommodation during the trip due to accident or illness, and costs of early return to the country of residence. Transport costs to/from the country of residence are covered up to the equivalent cost of transport to/from Poland. Also covers transport of a substitute driver to take the insured and companions home if health prevents driving, and transport costs for a person replacing the insured on a business trip (economy class).
Section: UBEZPIECZENIE KOSZTÓW LECZENIA I ASSISTANCE > 1. Co jest ubezpieczone
Twojego transportu do i z zakładu leczniczego do miejsca zakwaterowania podczas Podróży z powodu Wypadku lub Choroby;
Medical evacuation
Covered
Medical evacuation is organised and covered by the 24/7 assistance centre. Covers early return to the country of residence when medically necessary, transport of unaccompanied minor children left abroad without adult care due to the insured's illness, accident or death, and cover for costs of extending the trip and return if the insured cannot travel on the planned date for health reasons. Transport costs capped at the equivalent of transport to/from Poland.
Section: UBEZPIECZENIE KOSZTÓW LECZENIA I ASSISTANCE > 1. Co jest ubezpieczone
opieki i transportu do Kraju Zamieszkania małoletnich dzieci podróżujących z Tobą, które pozostały Za granicą bez opieki osoby dorosłej z powodu Twojej Choroby, Wypadku lub śmierci;
Repatriation of mortal remains
Covered
Covers transport of mortal remains, purchase of the coffin required for transport, or costs of burial or cremation abroad, or transport of the urn to the country of residence in any case not listed as an exclusion from liability. Organised by the 24/7 assistance centre.
Section: UBEZPIECZENIE KOSZTÓW LECZENIA I ASSISTANCE > Zakres assistance obejmuje dodatkowo
transport Twoich zwłok, zakup trumny niezbędnej do transportu lub koszty pochówku lub kremacji za granicą lub transport urny do Kraju zamieszkania
Search and rescue
Covered
Covers search and rescue operations in mountains, on land and on water conducted by specialized units if the insured goes missing during the trip. Organised by the 24/7 assistance centre.
Section: UBEZPIECZENIE KOSZTÓW LECZENIA I ASSISTANCE > Zakres assistance obejmuje dodatkowo
poszukiwanie i ratownictwo w górach, na lądzie i na wodzie prowadzone przez wyspecjalizowane w tym celu jednostki, jeśli zaginąłeś podczas Podróży;
COVID-19 treatment
Covered
No limit stated
COVID-19 is not named in the OWU PL-4TR; as an unforeseen illness that did not manifest before the trip and requires immediate medical help, it falls under medical expenses within the policy sum insured. The pandemic/epidemic exclusion applies only to trip cancellation and trip interruption insurance.
Section: ODSZKODOWANIE UBEZPIECZENIOWE > 15. Wyłączenia
w przypadku ubezpieczenia Rezygnacji z Podróży i Przerwania Podróży - w wyniku pandemii lub epidemii;
Pre-existing / chronic conditions
Conditional
Chronic disease exacerbation is covered only if it did not manifest before the start of the trip and requires immediate medical attention. The policy definition of 'Illness' (Choroba) explicitly includes exacerbation of a chronic disease that did not manifest before the trip. Pre-existing conditions that were already manifested before departure are not covered; planned treatment abroad is also excluded.
Section: DEFINICJE
Choroba — nieprzewidziane zachorowanie lub zaostrzenie choroby przewlekłej, które nie ujawniły się przed rozpoczęciem Podróży i wymagają natychmiastowej pomocy medycznej.
Winter sports cover (skiing/snowboarding)
Optional
Amateur skiing and snowboarding is an optional extension. When included, coverage additionally covers: refund of unused ski pass or ski school costs due to accident or illness (max EUR 250); piste closure benefit of EUR 25 per full day of closure due to adverse weather within 30 km of accommodation (max EUR 250, only between 15 December and 31 March); ski equipment rental reimbursement if unable to use rented equipment due to accident or illness (max EUR 25 per day, up to EUR 250); ski equipment delayed delivery by carrier over 12 hours covered at max EUR 25 per day (up to EUR 250); accommodation due to avalanche delay of at least 12 hours covered for insured and family members up to EUR 500. Extreme skiing (off-piste, downhill, freeride, ski jumping/acrobatics, skialpinizm) is classified as an extreme sport and requires a separate extreme sports extension.
Section: UBEZPIECZENIE KOSZTÓW LECZENIA I ASSISTANCE
Jeżeli zakres ubezpieczenia został rozszerzony o amatorskie uprawianie narciarstwa lub snowboardingu zakres obejmuje również:
Extreme / adventure sports cover
Optional
Extreme sports are excluded by default. A policy extension for extreme sports can be added ("chyba że w polisie określono inaczej"). Extreme sports as defined in the OWU include: motor sports, combat and defensive sports, rugby, American football, all airborne activities, caving, rock climbing, parkour, motorised water sports, diving below 30 m, quad biking, kitesurfing, wakeboarding, water skiing, mountain river rafting, ocean sailing, ski jumping and acrobatics, skialpinizm, off-piste skiing/snowboarding, downhill, freeride, all activities above 3,500 m above sea level, and expeditions to polar regions, glaciers, bush, jungle, Antarctica, Arctic or Greenland. A policy covering extreme sports also automatically includes amateur skiing and snowboarding.
Section: DEFINICJE
Sporty ekstremalne — następujące aktywności i dyscypliny: sporty motorowe, sporty walki i sporty obronne, rugby, futbol amerykański, wszelkie aktywności powietrzne
Pregnancy complications
Conditional
Costs related to pregnancy (from week 28) or childbirth are excluded, except where necessary emergency medical assistance is required in urgent cases related to an accident. Coverage for pregnancy complications is therefore conditional: only emergency treatment linked to an accident is covered; routine pregnancy costs and childbirth from week 28 are excluded.
Section: UBEZPIECZENIE KOSZTÓW LECZENIA I ASSISTANCE > 2. Co nie jest ubezpieczone
w związku z ciążą (począwszy od 28 tygodnia ciąży) lub porodem, z wyjątkiem sytuacji, gdy jest to związane z udzieleniem niezbędnej pomocy medycznej w nagłych przypadkach w związku z Wypadkiem;
Personal liability (third-party liability)
Covered
If the insured causes damage to a third party during the trip (to their life, health or property), the following are covered: medical or death costs of the third party, costs to eliminate/minimise property damage, lost income of the third party, court proceedings costs agreed in advance with the insurer, legal assistance costs where the insured's action/omission was not in line with the destination country's norms or violated regulations and caused damage. Non-material damages (szkody niemajątkowe) are also covered. The sum insured is set in the individual policy. Exclusions include: damage to family members or the policyholder; damage in connection with business activities; damage via land or water transport (except muscle-powered and electric vehicles with max speed 25 km/h); contractual/warranty obligations; fines, penalty interest; damage from infection, infectious disease, mental disorders, epileptic seizures, neurological disorders; use of weapons; intoxication.
Section: UBEZPIECZENIE ODPOWIEDZIALNOŚCI CYWILNEJ > 5. Co jest ubezpieczone
Jeśli podczas Podróży wyrządziłeś szkodę Osobie trzeciej, jej życiu, zdrowiu lub mieniu, zrekompensujemy następujące szkody i koszty:
Legal assistance
Covered
Legal assistance costs are covered under the personal liability section if the insured accidentally or unknowingly acted contrary to the norms of the destination country or violated local regulations and caused damage to a third party. Pre-agreed court proceeding costs in connection with a third-party claim against the insured are also covered. No separate sum insured stated; covered within the liability sum insured as set in the policy.
Section: UBEZPIECZENIE ODPOWIEDZIALNOŚCI CYWILNEJ > 5. Co jest ubezpieczone
koszty pomocy prawnej, jeśli przypadkowo lub nieświadomie: Twoje działanie/ zaniechanie nie było zgodne z normami kraju przeznaczenia;
24/7 assistance centre
Covered
A 24/7 assistance centre is included in the coverage. It organises treatment, arranges all assistance services listed in the policy and pays costs directly to service providers. Contact: (+48) 222 742 222. If direct contact before receiving services was impossible for reasons beyond the insured's control, documented costs are reimbursed within 7 days of those reasons ceasing.
Section: UBEZPIECZENIE KOSZTÓW LECZENIA I ASSISTANCE > Zakres assistance obejmuje dodatkowo
całodobowe centrum pomocy, które zorganizuje leczenie, usługi assistance określone poniżej oraz pokryje ich koszty bezpośrednio usługodawcom
Key conditions
Assistance call deadline
In the event of a covered event, the insured must contact Balcia immediately before taking any other independent action. If contact before receiving services was impossible for reasons beyond the insured's control, all required documents must be sent immediately after those reasons cease, no later than 7 days from that date.
Unauthorized treatment
If the insured did not contact Balcia before treatment due to reasons beyond their control, documented costs are reimbursed in full. However, if using an EU/EFTA public health facility covered by EHIC, only costs not reimbursed under EHIC are compensated; Balcia may also arrange transport to a public facility at its own cost. Balcia is entitled to reduce the compensation if timely notification was not given, where this is causally linked to the loss.
Purchase while abroad
The policy may be purchased before or during the trip. Insurance coverage begins from the date specified in the policy as the start of the insurance period, no earlier than the day following premium payment (or the day specified for deferred payment). The cancellation coverage (trip cancellation) requires the policy to be concluded at least 3 days before the planned departure date for illness-related cancellations.
Chronic conditions
Chronic disease is covered only if its exacerbation did not manifest before the start of the trip and requires immediate medical attention. If the exacerbation manifested before departure, it is not covered. The definition of 'Illness' (Choroba) in the OWU explicitly includes exacerbation of a chronic condition not manifested before the trip.
Pregnancy
Costs related to pregnancy from week 28 or childbirth are excluded, except where necessary emergency medical assistance is required in urgent cases related to an accident. Pregnancy before week 28 may qualify for medical expense coverage if an unexpected illness or complication arises requiring immediate attention.
Pre-existing condition exclusions
Pre-existing conditions that manifested before the trip are not covered. Only unexpected illness or exacerbation of a chronic condition that did not manifest before the start of the trip and requires immediate medical attention is covered. Planned treatment abroad is explicitly excluded.
Coverage duration limit
The insurance period is specified in the policy. If the insured's return is delayed for reasons beyond their control (documented breakdown or accident of transport, force majeure events, transport delay/cancellation, adverse weather, carrier or airport staff strike), the insurance period is automatically extended by up to 3 days. Maximum trip duration under a single policy is up to 12 months.
Direct payment
Balcia operates a 24/7 assistance centre that organises treatment and assistance services and pays costs directly to service providers. If the provider demands upfront payment by the insured, documented costs are reimbursed after the fact.
Territorial scope
The territorial scope is chosen at purchase and stated in the policy. Coverage applies during a temporary stay abroad (outside the country of residence) within the insurance period.
Documents
Policy specifics
Trip cancellation
Coverage for trip cancellation due to illness or unforeseen circumstances
SourceSection: Frequently asked questions > Travel > General information
For trip cancellation due to illness, insurance must be purchased at least 3 days before departure .
Baggage and luggage protection
Coverage for loss, damage, or delay of baggage during travel
SourceSection: Frequently asked questions > Travel > Coverage
Yes. Insurance covers: delayed luggage (after 2 hours), damaged luggage, lost or stolen luggage. Compensation is paid within specified limits.
Travel delay protection
Coverage for compensation due to travel delays, flight cancellations, or missed connections
SourceSection: Frequently asked questions > Travel > Coverage
Yes. Insurance covers: ticket change or purchase of a new economy‑class ticket, hotel accommodation up to EUR 100 per night , for a maximum of 3 nights , if a connection is missed for insured reasons.
Territorial scope selection
Policyholder can choose coverage territory: Poland only, Europe, or Worldwide
SourceSection: Frequently asked questions > Travel > Coverage
Yes. Coverage depends on the selected geographical area and applies both within and outside Europe.
Coverage plan tiers
Multiple coverage plan options available, including XXL plan with widest scope and highest limits
SourceSection: Frequently asked questions > Travel > General information
You can choose one of three variants: L – basic and most affordable, XL – most frequently chosen, XXL – widest scope of coverage with highest limits.
Sources
- balcia.plhttps://www.balcia.pl/en/faq(opens in a new tab)
- balcia.plhttps://www.balcia.pl/en/travel(opens in a new tab)
- balcia.plhttps://www.balcia.pl/uploads/TRAVEL/OWU_Podróży.pdf#page=10(opens in a new tab)
- balcia.plhttps://www.balcia.pl/uploads/TRAVEL/OWU_Podróży.pdf#page=3(opens in a new tab)
- balcia.plhttps://www.balcia.pl/uploads/TRAVEL/OWU_Podróży.pdf#page=4(opens in a new tab)
- balcia.plhttps://www.balcia.pl/uploads/TRAVEL/OWU_Podróży.pdf#page=5(opens in a new tab)
- balcia.plhttps://www.balcia.pl/uploads/TRAVEL/OWU_Podróży.pdf#page=6(opens in a new tab)
Balcia Travel insurance