Benefia Ubezpieczenia Spółka z ograniczoną odpowiedzialnością
Benefia
Benefia is a travel insurance for the Poland market with online purchase and 24/7 assistance.
Direct payment
The insurer's representative (assistance centre) organises and directly covers the costs of treatment, transport, repatriation, and search-and-rescue operations. Costs incurred independently by the insured without prior agreement with the insurer's representative are not reimbursed, unless contact with the representative was impossible for reasons beyond the insured's control.
Geographic scope
Europe and Mediterranean countries (default); worldwide excluding Afghanistan, Algeria, Australia, Israel, Iraq, Jordan, Japan, Canada, Libya, Lebanon, Mexico, New Zealand, Sudan, Syria, USA, and Caribbean Islands (extended option)
Coverage is valid outside the borders of the Republic of Poland; events on the territory of the Russian Federation, Belarus and Ukraine are excluded (per IPID). Foreign nationals are also covered while in Poland.
Coverage limits
Medical treatment costs
Covered
Covers necessary and documented costs of medical treatment incurred outside Poland due to sudden illness or accident during travel. Scope includes hospitalisation, surgical and outpatient procedures, doctor home visits, prescribed medications and dressings, emergency dental care (within sub-limit), and childbirth before 32 weeks of pregnancy. Basic variant: 25,000 PLN; Standard variant: 50,000 PLN; Luxury variant: 100,000 PLN.
Emergency medical treatment
Covered
Emergency medical treatment is included within the overall medical expenses coverage. Covers hospitalisation (minimum 24 hours), outpatient and surgical procedures, and doctor visits to accommodation. Covered across all three variants up to the medical expenses sum insured (Basic: 25,000 PLN; Standard: 50,000 PLN; Luxury: 100,000 PLN).
Hospitalisation costs
Covered
Hospitalisation (inpatient stay of at least 24 consecutive hours) is explicitly listed as a covered cost under the medical expenses section (§32.2.1 OWU). Covered within the overall medical expenses sum: Basic 25,000 PLN; Standard 50,000 PLN; Luxury 100,000 PLN.
Outpatient treatment and procedures
Covered
Outpatient procedures, surgical procedures, and diagnostic tests are covered within the medical expenses sum (§32.2.2 OWU). Covered across all three variants up to the respective medical expenses sum insured (Basic: 25,000 PLN; Standard: 50,000 PLN; Luxury: 100,000 PLN).
Emergency dental care
Covered
Emergency dental treatment is covered within the medical expenses sum insured, subject to a per-variant sub-limit (§35 OWU). Covers only acute inflammatory or painful conditions and cases necessitated by an accident. Includes only temporary tooth filling, excluding permanent fillings, root canal treatment, or crown reconstruction. Sub-limits: Basic: 200 PLN; Standard: 500 PLN; Luxury: 1,000 PLN. Preventive dental procedures, crown reconstruction, root treatments, and periodontal treatment are excluded.
Medical transport costs
Conditional
Covers costs of transport from the accident site to the nearest medical facility, transport to another medical facility outside Poland per physician's recommendation, and transport to a medical facility or place of residence in Poland where continued hospitalisation is required. Covered under Standard and Luxury variants only, up to the medical expenses sum insured for the chosen variant. Transport costs are covered within the transport and repatriation module (§36-37 OWU), which requires that the medical expenses coverage is active.
Medical evacuation
Conditional
Medical evacuation (transport of the insured to a medical facility or place of residence in Poland) is covered under the transport and repatriation module (§36.2.3 OWU), available in Standard (up to 50,000 PLN) and Luxury (up to 100,000 PLN) variants only. Requires physician's written recommendation and prior consultation with the insurer's representative. Limit equals the medical expenses sum insured for the chosen variant (§37 OWU).
Repatriation of remains
Conditional
If the insured dies during travel outside Poland due to an accident or sudden illness, the insurer covers costs of transporting the remains to the place of burial in Poland, or costs of funeral/cremation outside Poland (§36.3 OWU). Available in Standard and Luxury variants only, within the transport and repatriation module. Limit equals the medical expenses sum insured for the chosen variant (Standard: 50,000 PLN; Luxury: 100,000 PLN).
Search and rescue costs
Conditional
Covers necessary and documented costs of search-and-rescue operations conducted outside Poland by specialised rescue services to save the life or health of the insured who suffered a sudden illness or accident during travel (§38 OWU). Available exclusively in the Luxury variant. Sum insured: 15,000 PLN (§39 OWU). Covers costs not already covered by medical expenses or transport and repatriation insurance.
COVID-19 treatment
Conditional
COVID-19 treatment costs may be covered if the illness constitutes a 'sudden illness' under the OWU definition (i.e. arises suddenly without causal link to prior illnesses, directly threatens health or life, and requires immediate medical care). However, the official product page explicitly excludes: costs of prophylactic COVID-19 tests not ordered by a physician; costs of quarantine and isolation; transport costs back to Poland if return is prevented by border closures or flight bans; and organisation or costs of transport of insured persons hospitalised or in quarantine/isolation due to COVID-19 until physician-confirmed recovery.
Pre-existing and chronic conditions
Excluded
Pre-existing conditions (illnesses whose first symptoms, diagnosis, or medical confirmation occurred before the start of the insurer's liability) and chronic conditions (long-term illnesses lasting months or years, diagnosed or treated before the trip) are explicitly excluded from coverage (§6.4.20 and §6.4.21 OWU). However, the official product page notes that a person with a diagnosed chronic condition who travels abroad may receive assistance if the need for medical care is the result of a sudden illness, not planned treatment.
Winter sports extension
Optional
Winter sports are excluded from the standard policy. An optional extension covering damages resulting from amateur winter sports (skiing, snowkite, snowboarding, sledding, ice skating) is available for all three variants upon payment of an additional premium (§5.6.2 and §6.5.2 OWU). The extension does not cover high-risk sports (e.g. heliskiing, freeskiing, ski jumping) or competitive/professional sports participation.
Extreme/adventure sports cover
Excluded
Extreme and high-risk sports ("sporty wysokiego ryzyka") are explicitly excluded from all variants of the policy (§6.4.22 OWU). This includes mountaineering, rock and ice climbing, alpinism, canyoning, B.A.S.E. jumping, whitewater kayaking, motor sports, freediving, bungee jumping, paragliding, hang gliding, motocross, combat sports, and many others listed in §4.1.29 OWU. Amateur qualifying sports ("turystyka kwalifikowana") on marked trails are not considered extreme sports.
Pregnancy complications
Conditional
Childbirth occurring before 32 weeks of pregnancy is covered under the medical expenses section, with compensation paid jointly for the mother and child up to the sum insured (§32.2.6 OWU). Childbirth from 32 weeks onwards is excluded (§33.1.4 OWU). Elective termination of pregnancy is excluded unless performed to save the life or health of the insured. Complications of pregnancy and childbirth are not covered as consequences of accidents under the NNW module (§41.1.2 OWU).
Personal liability (third-party)
Optional
Civil liability of the insured for property damage and personal injury caused to third parties in connection with private life activities during travel is an optional extension available for all three variants upon payment of an additional premium (§5.5.2 and §47 OWU). Guarantee sum: Basic 25,000 PLN; Standard 50,000 PLN; Luxury 100,000 PLN. Excluded: damage caused to close relatives, damage arising from business or professional activities, pure financial losses, damage related to use of motor vehicles, and others per §48 OWU.
Legal assistance
Excluded
A dedicated legal assistance product is not included in or available as an extension of the eVoyage travel policy. The Luxury assistance module includes a bail bond loan of up to 5,000 PLN equivalent (§44.4.8 OWU) and translator assistance by phone in emergency situations (§44.4.7 OWU), but these do not constitute legal assistance coverage.
24/7 assistance centre
Covered
All three variants include 24/7 assistance centre duty (§44.2.1, §44.3.1, §44.4.1 OWU). The assistance representative organises and covers costs of medical treatment (all variants), transport and repatriation (Standard and Luxury), and search-and-rescue (Luxury). Additional assistance services in Standard and Luxury include help with document recovery and family notification. Luxury also includes telephone interpreter services and bail bond loan (up to 5,000 PLN equivalent). Assistance costs are covered within the applicable sum insured limits.
Key conditions
Assistance call deadline
Towarzystwo nie zwraca kosztów poniesionych bez uprzedniej zgody Centrum Alarmowego, chyba że Centrum Alarmowe nie przystąpiło do spełniania świadczenia w okresie 2 godzin od chwili zgłoszenia zdarzenia.
Purchase while abroad
Polisa musi zostać zawarta gdy Ubezpieczający znajduje się na obszarze Rzeczypospolitej Polskiej; zakup za granicą jest niedozwolony.
Coverage duration limit
Maksymalny czas trwania pojedynczej podróży objętej ochroną wynosi 30 dni (dla wybranych klauzul dodatkowych); standardowy limit pojedynczego wyjazdu wynosi 30 dni.
Policy specifics
Transport and repatriation costs
Coverage for emergency medical evacuation and transport to medical facilities, as well as repatriation to Poland if necessary, included in Standard and Luxury variants
Rescue and search operation costs
Coverage for costs of rescue operations and search activities in case of emergency during travel, available in the Luxury variant
Emergency dental care
Limited coverage for emergency dental treatment in case of acute inflammation or pain, up to 250 EUR
Territorial scope of coverage
eVoyage offers two territorial options: Europe and Mediterranean countries, or worldwide excluding Australia, Japan, Canada, Mexico, New Zealand, USA, and Caribbean Islands
Physical work and labor activity extension
Optional extension available for all three variants to cover risks arising from physical labor, professional work, volunteer activities, and occupational hazards
Winter sports and water sports extension
Optional extension covering risks related to winter sports (skiing, snowboarding, ice skating, sledding) and motorized water sports (motorboats, jet skis)
Three coverage variant model
eVoyage is offered in three distinct tiers: Basic (medical costs + assistance), Standard (Basic + transport/repatriation costs), and Luxury (Standard + rescue/search costs)