Extracted from source documents

Compensa Travel insurance (Compensa Podroz)

Underwritten by Compensa TU S.A. Vienna Insurance Group · Poland

travel insurance from Compensa for the Poland market, with online purchase and 24/7 assistance.

Verified Aug 18, 2026 · Terms dated 2025-03-01Sources

Online purchase24/7 helpline

Unique selling points

Medical expenses sum insured selectable from EUR 20,000 to EUR 500,000, covering the full range of hospitalisation, outpatient care, emergency dental, medications, auxiliary aids, and repatriation within a single insured sum.

Acute exacerbation of chronic diseases is covered within the base product at no additional premium, including hospitalisation, outpatient visits and diagnostics – unlike many competing policies that exclude pre-existing conditions or charge extra.

Continuation of treatment after return to Poland (up to PLN 5,000) and tropical disease treatment after return (up to PLN 15,000) are included in the base policy – benefits not typically offered as standard coverage by market competitors.

Round-the-clock Alarm Centre (24/7/365) with direct cashless payment to medical providers, immediate medical assistance organisation, translator support, travel and sports infoline – all included in the base product without additional charge.

Amateur winter sports (including skiing, snowboarding, ice skating and amateur water sports) covered in the base product, with ski pass refund (up to EUR 250) and legal assistance abroad (up to EUR 5,000) also included – no surcharge required for typical holiday sports activities.

Coverage limits

Covered

Medical treatment costs abroad (including chronic disease exacerbation)

€20K – €500K

Covers all medically necessary costs of treating illness or accident consequences during foreign travel, including hospitalisation, surgical operations, outpatient diagnostics and procedures (including chronic disease exacerbation), medications, auxiliary aids (up to PLN 2,000), convalescence, continuation of treatment after return to Poland (up to PLN 5,000 within 6 months), tropical disease treatment after return (up to PLN 15,000 within 30 days of policy expiry), and telephone medical consultations. Sum insured selectable from EUR 20,000 to EUR 500,000.

Covered

Emergency medical treatment (hospital and outpatient)

€20K – €500K

Compensa organises and covers costs of hospitalisation and surgical operations, as well as outpatient diagnostic visits and physician-ordered tests, that are medically necessary due to illness (including chronic disease exacerbation) or accident during foreign travel. Covered up to the selected medical expenses sum insured (EUR 20,000–500,000). Also explicitly covers infectious viral diseases such as Covid-19 and SARS.

Covered

Hospitalisation and surgical operations

€20K – €500K

Covers costs of hospitalisation and surgical operations medically necessary due to illness (including chronic disease exacerbation) or accident during foreign travel, within the selected sum insured (EUR 20,000–500,000). Includes decompression chamber costs. Separate sub-benefit: companion stay and travel costs up to EUR 200/day for up to 7 days if hospitalisation lasts at least 7 days (adults only).

Covered

Outpatient treatment and diagnostics

€20K – €500K

Covers costs of outpatient physician visits and physician-ordered diagnostic tests medically necessary due to illness or accident during foreign travel, including chronic disease exacerbation, within the selected sum insured (EUR 20,000–500,000). If the insured self-organises, costs are reimbursed.

Covered

Emergency dental treatment

€500

Covers costs of immediate dental care for acute pain or inflammation not caused by tooth decay, up to EUR 500 within the selected medical expenses sum insured. Prophylactic and prosthetic dental treatment (including implant replacement) is explicitly excluded.

Covered

Medical transport during travel

€20K – €500K

Covers transport from the site of illness or accident to the nearest medical facility, between medical facilities, and return transport from a medical facility to the insured's place of stay during foreign travel, within the assistance sum insured. Transport costs do not reduce the medical expenses sum insured.

Covered

Medical evacuation to hospital or home country

€20K – €500K

When medically necessary, Compensa organises and covers transport of the insured from abroad to hospital or place of residence in Poland or country of permanent residence, using a mode of transport appropriate to the insured's health condition per physician instructions. Prior consent of the Alarm Centre is required. Cost is capped at the amount the Alarm Centre would incur if organising the transport itself, up to the assistance sum insured.

Covered

Repatriation of remains or funeral/cremation abroad

€20K – €500K

In the event of death during foreign travel, Compensa organises and pays for transport of the remains to Poland or country of permanent residence. If the funeral or cremation takes place abroad, only those costs (plus urn purchase and transport) are covered. Transport costs do not reduce the medical expenses sum insured. Capped at the amount the Alarm Centre would incur, up to the assistance sum insured.

Covered

Search and rescue costs during foreign travel

€20K – €500K

If the insured goes missing during foreign travel, the Alarm Centre organises a search by specialised rescue services and covers the costs of the search operation and first medical aid provided by those services. Costs covered within the assistance sum insured (EUR 20,000–500,000).

Covered

Covid-19 and infectious viral disease treatment

€20K – €500K

Compensa explicitly covers medically necessary treatment costs incurred during foreign travel due to infectious viral diseases such as Covid-19 or SARS, within the selected medical expenses sum insured (EUR 20,000–500,000). This is stated as a specific inclusion in Clause 1 §1 section 4 of the OWU.

Covered

Chronic disease exacerbation (pre-existing conditions)

€20K – €500K

Acute exacerbation of a chronic disease (diagnosed before the contract was concluded) is explicitly covered as a 'disease' under the OWU definition and within the medical expenses and assistance sums insured, without an additional premium. Coverage applies to hospitalisation, outpatient treatment, and diagnostics related to a chronic disease exacerbation during foreign travel. Planned treatment that was the purpose of the trip is excluded, as are mental illness, congenital defects, venereal diseases, and HIV-related conditions.

Covered

Amateur winter sports coverage (including ski pass refund)

Covered

Amateur winter sports (skiing, snowboarding, sledging on designated slopes, ice skating, ice hockey on rinks, etc.) are included in the base product without additional premium. In addition, the assistance scope includes refund of unused ski pass or sports school fees (up to EUR 250 above the assistance sum insured) if the insured cannot use them due to illness or accident.

Optional · § 3 ust. 5 OWU, § 4 ust. 3d OWU

Extreme and competitive sports coverage (optional extension)

Optional

Extreme sports (abseiling, alpinism, BASE jumping, downhill MTB, heli-skiing, parkour, rugby, American football, skydiving, etc.) and competitive sports participation are excluded from the base product. Coverage can be extended by paying an additional premium for extreme sports or for competitive sports participation. Without this extension, claims arising from extreme or competitive sports are not covered.

Conditional

Pregnancy complications (conditional – before 32nd week)

Conditional

Costs related to childbirth occurring after the 32nd week of pregnancy and all costs related to postnatal care of mother and child (regardless of week) are explicitly excluded. Complications of pregnancy that require emergency medical treatment before the 32nd week of pregnancy are not explicitly excluded and may be covered under the general illness provisions, subject to general policy conditions.

Optional · Klauzula nr 3

Personal liability in private life (optional clause)

€25K – €250K

Optional add-on clause covering civil tort liability for personal injury and property damage caused to third parties during foreign travel in the course of private life activities. Sum insured selectable from EUR 25,000 to EUR 250,000 (including return of impounded deposit for rented car, e-bike, scooter, moped, or motorcycle). Extension for professional placement/traineeship/volunteering available within selected sum. Extension for waiver of excess/deductible for rented car (not older than 10 years, GVW up to 3.5t, up to 9 seats) available up to PLN 7,000 for an additional premium. Base free limit for rental car excess return is PLN 750.

Covered

Legal assistance abroad (civil liability matters)

€5K

Included in the base assistance scope. If the insured needs legal assistance regarding civil liability under the law of the country of travel, Compensa organises and pays for a lawyer and translator to handle explanatory proceedings on the insured's behalf. Covers attorney and translator fees up to EUR 5,000 above the assistance sum insured. Excluded: criminal liability, business/professional activity, vehicle ownership/driving.

Covered

24/7 Alarm Centre assistance services

unlimited

Round-the-clock Alarm Centre duty available 365 days a year, providing: medical assistance organisation in case of illness or accident; information on how to proceed in covered events; information on services and benefits under the policy; information relay to family, employer or institutions; document recovery assistance; travel infoline; sports infoline; translator assistance (up to EUR 500 within assistance sum insured); flight delay essentials coverage (up to EUR 150 within assistance sum insured for delays of at least 4 hours). The 24/7 duty itself has no monetary limit.

Key conditions

Assistance call deadline

The insured must contact the Alarm Centre immediately upon the occurrence of an insured event to obtain a guarantee of cost coverage by the medical facility. The event must be reported to Compensa within 14 days of the accident (or within 14 days of the cessation of the reason that prevented reporting). Failure to comply, if caused intentionally or by gross negligence, may result in a reduction of the benefit.

Unauthorized treatment

If the insured self-organises medical treatment without prior Alarm Centre contact, Compensa reimburses the costs incurred. However, for medical evacuation/transport back to Poland, prior Alarm Centre consent is required; reimbursement is limited to the costs the Alarm Centre would have incurred itself. Treatment costs exceeding what is medically necessary to restore health enabling return to Poland are not covered.

Purchase while abroad

If the insured is outside Poland at the time the contract is concluded, a 3-day waiting period (karencja) applies before Compensa's liability commences. The waiting period does not apply if the insured is in Poland at the time of contract conclusion. Additionally, for medical costs and assistance, coverage activates upon crossing the Polish border at departure.

Chronic conditions

Acute exacerbation of a chronic disease (diagnosed prior to contract conclusion, with a prolonged course, treated regularly or periodically) is explicitly included in the definition of 'disease' (choroba) under the OWU and is covered within the base medical expenses and assistance sum insured without additional premium. Planned treatment that was the purpose of the trip remains excluded.

Pregnancy

Childbirth after the 32nd week of pregnancy and all postnatal costs for mother and child are explicitly excluded regardless of the week of delivery. Treatment of pregnancy complications before the 32nd week is not explicitly excluded and may be covered under general illness provisions. Abortion not related to saving the mother's life is excluded.

Pre-existing condition exclusions

Pre-existing conditions (chronic diseases as defined in the OWU) are covered for acute exacerbation episodes during travel under the base policy without extra charge. Conditions explicitly excluded from coverage include: mental illness and psychiatric disorders, congenital and developmental defects, genetic diseases, venereal diseases, AIDS and HIV-related illnesses. Treatment that exceeds what is medically necessary to enable return to Poland is also excluded.

Coverage duration limit

The contract can be concluded for: an annual period, an annual period with returns and trips not exceeding 120 days each, or a period shorter than one year (short-term). Coverage scope is identical for annual and short-term policies. The sum insured decreases with each paid claim (except for accident insurance, NNW, where it decreases only upon death). Coverage ends upon exhaustion of all benefit limits or sums insured.

Direct payment

Compensa, through the Alarm Centre, organises and pays for medical treatment and assistance services directly to the medical facility. The insured may also self-organise treatment and be reimbursed on the basis of receipts and proof of payment. Direct cashless settlement with medical providers is the default mode for hospitalisation and major treatment.

Territorial scope

Coverage is worldwide; optionally excluding USA, Canada, Japan and Australia depending on the selected variant. Coverage for medical costs and assistance activates upon crossing the Polish border.

Documents

Policy specifics

Medical continuation after return to Poland

Policy includes continuation of medical treatment after returning to Poland or country of residence from abroad

Source

Section: Compensa wprowadza nowe ubezpieczenie podróżne

Co istotne, polisa zapewnia kontynuację leczenia po powrocie do Polski.

Flight delay coverage for daily necessities

Not established from the insurer's documents

Coverage of costs for daily necessities items (food, beverages, basic clothing, toiletries) in case of flight delay of at least 4 hours

SourceThird-party source, not the insurer's document

Section: Co obejmuje Compensa Podróż? > Koszty leczenia i assistance

Przy opóźnieniu lotu o co najmniej 4 godziny dostaniesz zwrot kosztów artykułów pierwszej potrzeby do 150 euro.

Companion stay and travel costs during hospitalization

Not established from the insurer's documents

If insured is hospitalized for 7+ days, insurer covers stay and travel costs of accompanying person

SourceThird-party source, not the insurer's document

Section: Co obejmuje Compensa Podróż? > Koszty leczenia i assistance

Jeśli trafisz do szpitala na co najmniej 7 dni, ubezpieczyciel pokryje też koszty pobytu i dojazdu osoby towarzyszącej (do 200 euro dziennie, przez maksymalnie 7 dni).

Early return home costs coverage

Not established from the insurer's documents

Coverage of costs for early return to Poland if death or emergency hospitalization of close family member or property damage (burglary/fire) occurs at home

SourceThird-party source, not the insurer's document

Section: Co obejmuje Compensa Podróż? > Koszty leczenia i assistance

Polisa pokrywa też koszty wcześniejszego powrotu do kraju, jeśli w domu doszło do śmierci lub nagłej hospitalizacji bliskiej osoby albo włamania lub pożaru w Twoim mieszkaniu.

24/7 emergency assistance center services

Not established from the insurer's documents

24/7 alarm center providing medical contact, translator assistance, travel and sports infoline, document reproduction support

SourceThird-party source, not the insurer's document

Section: Co obejmuje Compensa Podróż? > Koszty leczenia i assistance

Centrum Alarmowe działa całą dobę przez 7 dni w tygodniu i zapewnia m.in. pomoc tłumacza, infolinię podróżną i sportową oraz pomoc przy odtworzeniu utraconych dokumentów.

Chronic disease exacerbation coverage

Medical treatment costs for exacerbation of chronic disease during travel are covered within basic premium

Source

Section: Ubezpieczenie turystyczne Compensa

Ochrona kosztów leczenia obejmuje także zaostrzenie choroby przewlekłej w ramach składki podstawowej, zgodnie z warunkami ubezpieczenia.

3-day waiting period if contract signed while abroad

If insured is outside Poland when contract is concluded, coverage begins after 3-day waiting period

Source

Section: Kiedy ubezpieczenie turystyczne za granicą zaczyna działać?

Jeżeli ubezpieczony w chwili zawarcia umowy był poza Polską albo poza krajem stałego pobytu, odpowiedzialność rozpoczyna się po upływie 3 dni karencji.

Coverage activation at border crossing

For medical expenses and assistance, coverage for foreign travel starts when crossing Polish border at departure

Source

Section: Kiedy ubezpieczenie turystyczne za granicą zaczyna działać?

Dodatkowo dla kosztów leczenia i assistance ochrona działa po przekroczeniu granicy Polski albo granicy kraju stałego pobytu, jeśli jest to inny kraj niż Polska.

Separate sum insured for each coverage type

Sum insured is established separately for each insurance coverage included in product (medical, assistance, personal accident, liability, baggage)

Source

Section: Co obejmuje ubezpieczenie turystyczne za granicą?

W OWU wskazano też, że suma ubezpieczenia jest ustalana odrębnie dla każdego ubezpieczenia wchodzącego w skład produktu.

Flexible territorial scope options

Coverage can be selected for the whole world, or the whole world excluding USA, Canada, Japan and Australia

SourcePage 5

Section: Gdzie obowiązuje ubezpieczenie?

W zależności od wybranego wariantu ubezpieczenie obowiązuje na całym świecie albo na całym świecie z wyłączeniem USA, Kanady, Japonii i Australii.

Paid work activity exclusion in liability

Not established from the insurer's documents

In civil liability insurance, coverage excludes damages related to insured performing physical work, any paid work, profession, or business activity

SourceThird-party source, not the insurer's document

Sources

Compensa Travel insurance