Europ Assistance Polska Spółka z ograniczoną odpowiedzialnością
Europ Assistance
Europ Assistance is a travel insurance for the Poland market with online purchase and 24/7 assistance.
Direct payment
Europ Assistance organises and covers medical costs directly (cashless assistance) where the medical facility has a contract with the insurer, particularly in European countries. Where direct payment is not possible, the insured may pay out-of-pocket and submit a reimbursement claim via sos.eap.pl.
Geographic scope
Worldwide
Coverage applies worldwide, including all destinations abroad from Poland.
Unique selling points
- Medical expenses and return transport covered up to PLN 500,000 in the top variants — among the highest PLN-denominated limits available for Polish travellers.
- Recreational sports extension is included as standard across all five variants at no additional charge.
- Round-the-clock Polish-language Alarm Centre (+48 22 444 60 00) coordinates all assistance worldwide, removing the burden of navigating foreign healthcare systems alone.
- Immediate online policy activation upon payment — policy is valid the moment the transaction is completed.
- Over 60 years of global assistance expertise backing every claim, with the insurer organising and directly settling costs rather than requiring upfront payment wherever contractual medical networks exist.
Coverage limits
Medical expenses and assistance abroad
Covered
Coverage for medical costs and return transport abroad up to PLN 500,000. Sum insured varies by variant: Weekend = 150,000 PLN, Wakacje = 250,000 PLN, Dłuższe Wakacje = 300,000 PLN, Dowolny Wyjazd = 500,000 PLN, Roczny = 500,000 PLN. Within each variant the same amount applies across medical expenses, hospitalization, and transport.
Emergency medical treatment
Covered
Organisation and coverage of emergency medical treatment costs abroad in the event of sudden illness or accident, up to the sum insured for the selected variant (150,000–500,000 PLN).
Hospitalization costs
Covered
Coverage of hospitalization costs abroad. Within each variant the hospitalization limit equals the general sum insured: Weekend = 150,000 PLN, Wakacje = 250,000 PLN, Dłuższe Wakacje = 300,000 PLN, Dowolny Wyjazd = 500,000 PLN, Roczny = 500,000 PLN.
Outpatient / ambulatory treatment
Covered
Coverage of outpatient doctor visits, medication purchases, and ambulatory procedures abroad in the event of sudden illness or accident. Specific sub-limit not disclosed in available sources; covered within the overall medical expenses sum insured.
Emergency dental treatment
Covered
Emergency dental treatment is listed as a covered cost component within the overall medical expenses sum insured. Specific dental sub-limit not confirmed in available sources.
Medical transport
Covered
Organisation and coverage of medical transport to hospital abroad and return transport to Poland. Limit equals the general sum insured within each variant: Weekend = 150,000 PLN, Wakacje = 250,000 PLN, Dłuższe Wakacje = 300,000 PLN, Dowolny Wyjazd = 500,000 PLN, Roczny = 500,000 PLN.
Medical evacuation and repatriation to Poland
Covered
Organisation and coverage of medical evacuation and transport of the insured back to Poland or country of residence, up to the sum insured of the selected variant (150,000–500,000 PLN).
Repatriation of remains
Covered
Repatriation of remains is implied by the general assistance scope (transport of the insured to Poland). Specific sub-limit and explicit confirmation not available in the reviewed sources.
Search and rescue operations
Covered
Mountain and sea rescue or search operations are listed as a covered assistance service. Specific monetary limit not confirmed in the reviewed sources.
COVID-19 treatment
Not offered
COVID-19 treatment is not explicitly confirmed or excluded in the available Pomoc w Podróży sources. General sudden-illness cover may apply; refer to the OWU for confirmation.
Pre-existing / chronic conditions
Optional
Coverage for exacerbation of chronic/pre-existing conditions is available as an optional extension to the base Pomoc w Podróży policy. The base product covers only sudden illness and accidents; chronic conditions require an add-on. Specific limit not confirmed in available sources.
Winter / recreational sports cover
Conditional
All variants of Pomoc w Podróży include an extension covering recreational sports (including winter sports such as skiing and snowboarding). Coverage applies in all five variants.
High-risk / adventure sports cover
Optional
Coverage for high-risk and extreme sports is available as an optional extension. Not included in the base product. Specific details and limits not confirmed in available Pomoc w Podróży sources.
Pregnancy / childbirth complications
Covered
Childbirth and pregnancy-related medical costs are listed as a covered component within the overall medical expenses sum insured. Specific sub-limit or gestational age restrictions not confirmed in reviewed sources.
Personal liability (OC in private life)
Optional
Personal liability (OC) is available as an optional extension to the base policy. Not included in the base product. Specific limits not confirmed in available Pomoc w Podróży sources.
Legal and interpreter assistance
Covered
All variants include access to a legal advisor and interpreter abroad. Specific monetary limit not confirmed in the reviewed sources.
24/7 worldwide assistance
Covered
Round-the-clock assistance available 24 hours a day, 7 days a week, 365 days a year from any location in the world via the Europ Assistance Alarm Centre at +48 22 444 60 00.
Key conditions
Assistance call deadline
The insured must contact the Europ Assistance Alarm Centre (+48 22 444 60 00) before incurring costs wherever possible. Self-arranged treatment without prior authorisation may result in claim refusal.
Unauthorized treatment
Costs incurred without prior authorisation from the Alarm Centre and without organisation of services by Europ Assistance may not be reimbursed. Claims require supporting documentation and must be submitted via sos.eap.pl.
Purchase while abroad
The policy is sold online and must generally be purchased before travel. The platform allows immediate activation upon payment. Purchasing after departure is not confirmed in the available sources.
Chronic conditions
The base product covers only sudden illness and accidents. Coverage for exacerbation of chronic diseases requires an optional extension purchased at the time of policy issuance.
Pregnancy
Childbirth and pregnancy-related medical costs are listed among covered expenses within the general medical sum insured. Specific gestational age limits and restrictions are not confirmed in the reviewed sources; refer to the OWU for details.
Pre-existing condition exclusions
Pre-existing and chronic conditions are excluded from the base product. An optional extension must be added to obtain coverage for acute exacerbations of chronic conditions.
Coverage duration limit
Five duration variants are available: Weekend (1–4 days), Wakacje (up to 9 days), Dłuższe Wakacje (up to 16 days), Dowolny Wyjazd (up to 60 days), Roczny (up to 1 month per trip, multi-trip annual). The customer must select the appropriate variant at purchase.
Policy specifics
Flight cancellation and delay coverage
Assistance and compensation in case of flight cancellation or significant delay
Baggage loss and delay coverage
Coverage for lost, delayed, or damaged luggage during travel
Lost travel documents coverage
Support and reimbursement for lost or stolen travel documents abroad
Coverage duration options
Product available in five duration variants: Weekend (1-4 days), Vacation (up to 9 days), Extended Vacation (up to 16 days), Any Trip (up to 60 days), Annual (up to 1 month)
Sum insured amount variants
Coverage sums vary by variant: general sum insured PLN 150,000-500,000, hospitalization costs PLN 250,000-500,000, and transport costs PLN 300,000-500,000
Worldwide coverage scope
24/7 assistance available worldwide in any location