SIGNAL IDUNA Polska Towarzystwo Ubezpieczeń S.A.
SIGNAL IDUNA
SIGNAL IDUNA is a travel insurance for the Poland market with online purchase and 24/7 assistance.
Direct payment
SIGNAL IDUNA pays justified and documented treatment costs directly to the medical facility's account via the Alarm Centre (Centrala Alarmowa). For dental treatment and a single outpatient visit, the insured may choose the doctor themselves and pay the costs directly, then seek reimbursement.
Geographic scope
Zone I: Europe and Mediterranean Basin; Zone II: Worldwide (excluding country of residence)
Coverage applies outside the insured's country of residence. Zone I covers Europe and Mediterranean countries; Zone II covers all countries worldwide. The country of residence is excluded.
Unique selling points
- Unlimited return transport to country of residence – the cost of transporting the insured home due to illness or accident is covered with no monetary ceiling, and does not reduce the medical expenses sum.
- Chronic disease exacerbations and amateur sports are covered in the standard base policy without any extension or additional premium – two inclusions that most Polish travel insurers charge extra for.
- Medical expenses insured up to 500,000 EUR per person per trip, among the highest limits available on the Polish travel insurance market.
- 24/7 Polish-language Alarm Centre (+48 22 864 55 26) with direct payment to medical facilities abroad, plus a phone consultation with a Polish-speaking doctor available at any time.
- MULTITRIP annual policy (named form) covering an unlimited number of trips with no per-trip limit on frequency, covering the first 60 days of each trip – ideal for frequent travellers.
Coverage limits
Medical treatment costs
Covered
Covers costs of medical treatment abroad (outpatient and inpatient) in connection with sudden illness (including exacerbation of chronic disease) or accident, up to 500,000 EUR per insured per policy period. Covers ambulatory treatment, hospitalisation, doctor visits, medications, rescue operations, and related transport. In the USA, Canada, Australia and Caribbean Islands, outpatient limits apply (3,000 EUR if KL sum < 60,000 EUR; 7,000 EUR otherwise).
Emergency medical treatment
Covered
Emergency medical treatment is covered within the overall KL (medical expenses) sum of up to 500,000 EUR. The insured must contact the 24/7 Alarm Centre before seeking medical help (except dental treatment and a single outpatient visit). Coverage applies from the moment of crossing the Polish border upon departure until return.
Hospitalisation
Covered
Hospitalisation (inpatient stay of at least 24 hours) costs are covered up to the full KL sum of up to 500,000 EUR. Additionally, if total hospitalisation costs abroad are covered by the European Health Insurance Card (EKUZ) and hospitalisation lasts at least 3 days, a daily hospital benefit of 100 PLN (max. 10 days) is paid.
Outpatient treatment
Covered
Outpatient treatment (Ambulatorium – medical help of less than 24 hours duration) is covered up to the KL sum (max. 500,000 EUR), except in USA, Canada, Australia and Caribbean Islands where the limit is 3,000 EUR (KL sum < 60,000 EUR) or 7,000 EUR (KL sum ≥ 60,000 EUR). For a single outpatient visit, the insured may choose their own doctor and cover the cost directly without prior Alarm Centre approval.
Emergency dental treatment
Covered
Emergency dental treatment (acute dental inflammation or dental injuries resulting from an accident) is covered up to 250 EUR. Does not include permanent fillings, root canal treatment, crown restoration, or aesthetic procedures.
Medical transport / Return transport to country of residence
Covered
Transport to country of residence (Poland) is covered without any monetary limit ('bez limitu') when the insured cannot use previously planned transport due to a health condition related to the insured event. Covers the cheapest available means of transport accepted by the treating physician and/or Alarm Centre doctor. Also covers transport to the medical facility, between facilities, and to accommodation after treatment, all within the KL sum.
Medical evacuation
Covered
Medical evacuation (transport to and between medical facilities, and return to country of residence) is covered without monetary limit as part of the assistance benefit. Transport is organised by the Alarm Centre using the cheapest medically appropriate means. Costs do not reduce the KL sum of insurance.
Repatriation of remains
Covered
Transport of the insured's remains to the place of burial in the country of residence is covered without any monetary limit ('bez limitu'). Alternatively, covers costs of burial in the country of the event. The coverage includes necessary sanitary costs (refrigeration, embalming) and administrative costs (consular fees, permits). The cost of this transport does not reduce the KL sum of insurance. Also covers purchase of coffin or urn, and cremation abroad if required by local regulations.
Search and rescue (Ratownictwo)
Covered
Covers rescue or search operations in mountains or at sea carried out by specialised rescue services to save the insured's life or health. Limit: 7,000 EUR when KL sum is less than 60,000 EUR; 10,000 EUR in all other cases. Does not cover costs arising from an unjustified call-out of rescue services.
COVID-19 acute illness coverage
Covered
Medical treatment and assistance costs related to acute illness caused by SARS-CoV-1 or SARS-CoV-2 and their mutations are covered within the KL sum (up to 500,000 EUR) without any extension or surcharge. A positive PCR test result and associated isolation are NOT covered unless linked to an acute illness caused by SARS-CoV-1 or SARS-CoV-2.
Pre-existing conditions
Excluded
Continuation of treatment for illnesses that began before the insurance contract was concluded is excluded. However, a sudden acute exacerbation of a chronic disease (Zaostrzenie choroby przewlekłej) requiring immediate medical attention is INCLUDED in the base policy from the 2024 OWU without any extension or additional premium, within the KL sum. Examples of covered chronic diseases include hypertension, coronary artery disease, diabetes, gallstones, kidney stones, thyroid disorders, peptic ulcer, joint and spine degeneration, cancer, and permanent organ damage.
Winter sports coverage
Optional
Coverage for winter sports (narciarstwo zjazdowe, snowboard, biathlon, ski bike, skijoering, skitouring on marked trails, kite snowboarding/skiing, trikke skki) is available as a paid extension (kod SZ). Without this extension, winter sports are excluded from the base policy. The extension applies to KL, NNW, and OC. When purchased, KL coverage applies up to the KL sum (max. 500,000 EUR).
Adventure / extreme sports coverage
Optional
Coverage for extreme sports (Sporty ekstremalne, kod SM) is available as a paid extension. This includes alpinism, BASE jumping, bungee jumping, canyoning, downhill MTB, free diving, freeride, skydiving, speleology, high-mountain climbing, paragliding, and others listed in Annex 3. Amateur sports (Sporty amatorskie) as listed in Annex 3 are included in the base policy without extension or surcharge.
Pregnancy complications
Conditional
Covers treatment of pregnancy complications, provided the complications did not exist before the start of the foreign trip, and premature birth occurring no later than the 32nd week of pregnancy. Payment is made jointly for mother and child up to the KL sum. Termination of pregnancy is excluded unless performed to save the life or health of the insured.
Personal liability (OC in private life)
Covered
Covers personal civil liability for bodily injury and property damage caused to third parties during foreign travel, up to 500,000 EUR. Covers events related to amateur sports (included). For events related to winter or extreme sports (with paid extension), SIGNAL IDUNA liability is limited to 50% of the OC sum for personal injury and 25% for property damage, with a 5% deductible (Franszyza redukcyjna). Damages arising from alcohol consumption, use of motor vehicles, professional activity, or animals not vaccinated as required are excluded.
Legal assistance
Covered
Covers necessary legal costs: lawyer fees for tort claims up to 2,000 EUR; lawyer fees for civil liability defence up to 1,000 EUR; and a refundable bail loan up to 10,000 EUR if the insured is detained by foreign law enforcement. The loan must be repaid within 30 days. Legal assistance does not cover professional/work-related issues or political activities.
24/7 assistance
Covered
24/7 Alarm Centre (Centrala Alarmowa) is available 365 days a year (+48 22 864 55 26). STANDARD scope includes: round-the-clock duty, telephone consultation with a Polish-speaking doctor, telephone interpreter, unlimited return transport, convalescence accommodation (150 EUR/day, max. 7 days), message relay, lost document help, cash refund (125 EUR), extended cover (max. 7 days), telephone legal advice, driver substitute (500 EUR), flight delay (250 EUR), cash transfer, and post-return treatment continuity. SUPER scope adds: trip interruption, business travel replacement, forwarding of personal items, airline insolvency refund (200 EUR for KL ≥ 60k EUR), extended stay costs (100 EUR/day max. 500 EUR), baggage delay (250 EUR), nurse visit (50 EUR), home help (50 EUR), tutoring (50 EUR), child entertainment (50 EUR), psychologist (50 EUR), tropical disease treatment (50 EUR), plus additional sports-related benefits. MULTITRIP always has SUPER scope.
Key conditions
Assistance call deadline
The insured must immediately contact the Alarm Centre and cooperate with it when medical assistance is needed that results in costs to the insured. This obligation does not apply when the insured objectively could not contact the Alarm Centre due to their health condition, for dental treatment, or for a single outpatient visit.
Unauthorized treatment
SIGNAL IDUNA is not liable for any costs incurred by the insured without the Alarm Centre's approval. Costs incurred contrary to the Alarm Centre's decision agreed with the treating physician abroad are also not covered. If the insured fails to fulfil their obligations due to wilful misconduct or gross negligence, SIGNAL IDUNA may reduce the benefit proportionally.
Purchase while abroad
If the policy is concluded for an insured already abroad, SIGNAL IDUNA's liability begins after a 3-day waiting period (karencja) counted from the day following conclusion of the contract. The premium is collected only for the period during which cover is provided. This waiting period does not apply when renewing an existing policy before it expires.
Chronic conditions
Sudden acute exacerbation of a chronic disease (Zaostrzenie choroby przewlekłej) requiring immediate medical attention is included in the base policy without any extension or additional premium. Chronic disease is defined as a disease that required treatment and is recognised as chronic according to general medical knowledge. Examples include hypertension, coronary disease, diabetes, gallstones, thyroid disorders, peptic ulcer, joint and spine degeneration, cancer, and permanent organ damage.
Pregnancy
A pregnant woman may obtain coverage. Pregnancy complications are covered provided they did not exist prior to the start of the foreign trip. Premature birth (up to 32nd week of pregnancy) is covered jointly for mother and child up to the KL sum. Termination of pregnancy is excluded unless performed to save the life or health of the insured.
Pre-existing condition exclusions
Continuation of treatment for illnesses that began before conclusion of the insurance contract is excluded. Treatments that can be postponed until the insured's return to their country of residence are not covered. Treatments for which a surgical procedure, hospitalisation, or inpatient observation was already indicated before travel are excluded if the insured event is related to such indications.
Coverage duration limit
TRAVEL variant: coverage applies for the stated insurance period per trip. MULTITRIP named form (imienne): coverage covers the first 60 days of each foreign trip taken during the 6- or 12-month policy period, regardless of the number of trips. MULTITRIP anonymous form (osobodni): coverage applies only for the declared number of person-days, and each trip must be registered in advance at https://w3.signal-iduna.pl/btr/.
Where to buy
Documents
General Terms and Conditions of Insurance Bezpieczne Podróże (OWU/TR/BP2021/2024/11/21, effective 11.12.2024)
terms_and_conditions
Insurance Product Information Document (IPID) – Bezpieczne Podróże (included in OWU document, dated 21.11.2024)
ipid
Benefits Limits Table (Tabela limitów świadczeń – Annex 1 to OWU)
benefits_table
Policy specifics
Chronic disease exacerbation
Coverage for sudden exacerbation of chronic diseases during travel
COVID-19 acute illness coverage
Medical expense coverage for acute COVID-19 illness during travel
High-risk and winter sports coverage
Medical and accident coverage for amateur high-risk and winter sports without additional premium surcharges
Unlimited return transport costs
Full coverage of return transport to home country with no monetary limit in case of acute illness or accident
Assistance level variants (Standard/Super)
Choice between Standard and Super assistance scope levels in Travel variant; MultiTrip always includes Super
Territorial coverage zones
Coverage available for Zone I (Europe and Mediterranean) or worldwide (excluding country of residence)
Alcohol-related injury coverage
Coverage for injuries resulting from alcohol consumption (excluding liability and motor vehicle accidents)
60-day first trip coverage limit (named policies)
Named form policies cover first 60 days of each trip, regardless of trip frequency during policy period
30-day withdrawal right for contracts over 6 months
Consumer right to withdraw from policies concluded for more than 6 months within 30 days of contract conclusion
Anonymous policy with person-day limits
Anonymous form policies provide coverage only within specified person-day purchase; responsibility limited to dates specified in trip registration
Preventable medical travel exclusion
Coverage excludes medical costs when treatment moment can be postponed until return to country of residence