Verified offer

Towarzystwo Ubezpieczeń Europa S.A.

Europa Ubezpieczenia

Europa Ubezpieczenia is a travel insurance for the Poland market with online purchase and 24/7 assistance.

Last verified Aug 18, 2026Reviewed by: Desislava TsvetkovaTerms & conditions: 2025-04-22Towarzystwo Ubezpieczeń Europa S.A.
Online purchase24/7 helpline

Direct payment

The insurer settles costs directly with the medical facility (cashless/bezgotówkowe settlement). The insured does not need to pay upfront; TU Europa arranges and pays the medical provider directly. Reimbursement to the insured is provided only if the medical facility does not accept direct settlement.

Geographic scope

Worldwide (excluding Poland and country of permanent residence; Belarus also excluded from 'World' scope)

Three selectable territorial scopes: Europe and Mediterranean countries, World excluding USA, World including USA. For long-term (multi-trip) policies: World only. Coverage excludes Poland and the insured's country of permanent residence.

Unique selling points

  • Pre-existing chronic disease exacerbations (diabetes, hypertension, heart disease, asthma, cancer, MS) are covered in all tiers without additional declaration or premium surcharge.
  • The Best variant offers unlimited return transport and repatriation of remains costs ('bez limitu sumy ubezpieczenia'), removing any cap on evacuation expenses.
  • Cashless direct payment to medical facilities worldwide – the insured never needs to pay out of pocket for emergency treatment, as TU Europa settles costs directly with the provider.
  • Travel World received the 'Order Finansowy' award and TU Europa won the 'Instytucja Roku 2025' prize for best remote travel insurance conclusion process, evidencing recognized service quality.
  • VIP and The Best variants include amateur skiing and snowboarding coverage at no extra premium, along with an optional Sport Package (equipment, ski pass, closed slopes) unavailable in entry-level tiers.

Coverage limits

Medical expenses, rescue and transport costs (KL)

Covered

Covers necessary medical treatment costs (including hospitalization, outpatient treatment, diagnostic tests, physician-ordered procedures, surgery), rescue costs, and transport costs incurred abroad due to sudden illness or accident. Sum insured per person: Standard 30,000 EUR; Standard Plus 50,000 EUR; VIP 150,000 EUR; The Best 500,000 EUR. Chronic disease exacerbations and COVID-19 illness are covered up to the KL sum in all tiers.

Source

Emergency medical treatment

Covered

Emergency medical treatment is covered within the overall KL sum insured. Covers physician-ordered treatment including diagnostics, procedures, surgery, and physician-ordered medications following sudden illness or accident. Covered up to KL sum per tier: Standard 30,000 EUR; Standard Plus 50,000 EUR; VIP 150,000 EUR; The Best 500,000 EUR.

Source

Hospitalization costs

Covered

Inpatient hospital stay costs are covered up to the KL sum insured across all tiers: Standard 30,000 EUR; Standard Plus 50,000 EUR; VIP 150,000 EUR; The Best 500,000 EUR. Additionally, if all hospitalization costs are fully refunded under a valid EHIC card and the stay lasted at least 3 days, a daily hospital benefit of 200 PLN per day (max 30 days) is paid.

Source

Outpatient / ambulatory treatment

Covered

Outpatient treatment is covered within the KL sum in all tiers for destinations other than USA, Canada, Japan and Australia. For USA: covered in VIP and The Best only (up to KL sum); not covered in Standard or Standard Plus for short-term policies. For Canada, Japan and Australia: Standard Plus up to 2,000 EUR (short-term), VIP and The Best up to KL sum (short-term). For long-term (multi-trip) policies, USA/Canada/Japan/Australia ambulatory costs are covered up to 2,000 EUR in Standard and Standard Plus, and up to the full KL sum in VIP and The Best.

Source

Emergency dental treatment

Covered

Emergency dental treatment is covered up to 300 EUR in all tiers, but only for acute inflammation or injury resulting from an accident. Only emergency initial dental care is covered; subsequent root canal filling or crown reconstruction is not covered. Conservative dental treatment is excluded.

Source

Medical transport and repatriation

Covered

Covers transport from accident site or accommodation to ambulatory care or hospital; transport between medical facilities; transport back to accommodation during the trip; and transport back to Poland or country of permanent residence. In Standard and Standard Plus: up to KL sum insured. In VIP: return transport up to 150,000 EUR independently of KL sum insured. In The Best: return transport without limit ('bez limitu sumy ubezpieczenia'). Non-medical transport to accommodation is covered up to 300 EUR.

Source

Medical evacuation

Covered

Medical evacuation is covered within the KL sum insured for Standard and Standard Plus. In VIP, return transport to Poland is covered up to 150,000 EUR independently of the KL sum. In The Best, return transport/evacuation is covered without limit. The Centrum Pomocy selects the hospital, arranges transport, and organizes evacuation when medically necessary.

Source

Repatriation of remains

Covered

Covers transport of remains to Poland or country of permanent residence, or local burial costs at the place of travel. In Standard and Standard Plus: up to KL sum insured. In VIP: up to 150,000 EUR independently of KL sum. In The Best: without limit ('bez limitu sumy ubezpieczenia'). Also covers transport coffin (up to 1,500 EUR if required by local regulations), urn, cremation, sanitary costs (refrigeration, embalming) and administrative costs (consular fees, permits).

Source

Search and rescue costs

Covered

Covers costs of search and rescue operations conducted by specialized rescue services to save the insured's life or health following sudden illness or accident. Includes costs of search from the time the disappearance is reported until found or the search is halted, and emergency medical aid from the time of finding until transport to the nearest hospital. Covered up to the KL sum insured per tier: Standard 30,000 EUR; Standard Plus 50,000 EUR; VIP 150,000 EUR; The Best 500,000 EUR.

Source

COVID-19 treatment

Covered

COVID-19 illness is covered in all tiers within the scope of the KL insurance (medical treatment, rescue and transport) and assistance (including accommodation, food and return transport in case of compulsory quarantine/isolation ordered and organized by medical services of the destination country in VIP and The Best, up to 2,000 EUR). Pandemics and epidemics of infectious diseases other than COVID-19 are excluded.

Source

Pre-existing and chronic disease exacerbations

Covered

Sudden exacerbation of chronic diseases (e.g. diabetes, hypertension, heart disease, asthma, cancer, allergies, thyroid disorders, joint degeneration, multiple sclerosis) and mental illness is treated as sudden illness and is covered in all tiers within the KL sum insured for medical treatment, rescue and transport and assistance in travel. Standard 30,000 EUR; Standard Plus 50,000 EUR; VIP 150,000 EUR; The Best 500,000 EUR. Continuation of pre-existing treatments that started before the trip began is not covered.

Source

Amateur winter sports coverage (skiing, snowboarding)

Conditional

Coverage for amateur skiing and snowboarding on designated slopes is included exclusively in VIP (up to 150,000 EUR KL sum) and The Best (up to 500,000 EUR KL sum) without any additional premium. Standard and Standard Plus do NOT cover amateur winter sports. Coverage applies in KL, assistance, NNW, OC, and post-trip treatment in Poland.

Source

Extreme and competitive sports coverage (Sport Package)

Optional

Extreme sports (e.g. skydiving, mountaineering, rock climbing, mountain biking, motor sports, bungee jumping, trekking above 5,500m, deep diving, freediving, parkour, via ferrata) and competitive sports are available as a paid add-on (Tabela nr 2), exclusively in VIP and The Best variants, up to the KL sum insured. Not available in Standard or Standard Plus. Coverage applies within KL, assistance, NNW, OC, and post-trip treatment in Poland when extension is purchased.

Source

Pregnancy complications (premature birth)

Conditional

Costs of premature birth occurring no later than the 32nd week of pregnancy (31 weeks + 6 days), including medical care for the mother and newborn, are covered up to the KL sum insured in all tiers. Costs related to pregnancy and childbirth after the 32nd week, contraceptives, and termination of pregnancy (unless to save life/health) are excluded.

Source

Personal liability (OC – civil liability)

Conditional

Covers civil liability for personal injury and property damage caused to third parties in private life (not related to business activity) during travel. Not available in Standard variant. Standard Plus: up to 50,000 EUR (personal injury), up to 10,000 EUR (property damage). VIP: up to 75,000 EUR (personal injury), up to 15,000 EUR (property damage). The Best: up to 200,000 EUR (personal injury), up to 40,000 EUR (property damage). A deductible of 200 EUR applies to property damage claims.

Source

Legal assistance

Excluded

Legal assistance (attorney fees, court costs) is not covered as a standalone coverage. The policy provides bail intermediation (pośredniczenie w przekazaniu kaucji) in VIP and The Best variants, where Centrum Pomocy intermediates in transferring bail set by a court, but court costs, attorney fees and social insurance contributions are explicitly excluded.

Source

24/7 assistance (Centrum Pomocy)

Covered

24/7 Centrum Pomocy helpline is included in all tiers. Services include: medical assistance organization, guarantee of medical cost coverage, extension of coverage in emergencies (up to 5 days), organization and coverage of accompanying person costs (up to 1,000 EUR travel costs; up to 7 days accommodation 100 EUR/day), delivery of essential medications, additional accommodation and meals during convalescence (up to 7 days, 100 EUR/day), and transport for continuation of trip (up to 500 EUR). Higher tiers (VIP/The Best) additionally include: replacement driver (up to 500 EUR), bail intermediation, transport of minor children (up to 2,500 EUR), trip interruption (up to 1,200 EUR), transport of accompanying relatives (The Best: up to 2,500 EUR), and flight delay costs (The Best: up to 200 EUR).

Source

Key conditions

Assistance call deadline

In the event of sudden illness or accident, the insured must contact Centrum Pomocy as quickly as possible, but no later than 72 hours from the event (§19.1 OWU). If contact is impossible due to a force majeure event, notification must be made as soon as possible, within 5 days from when contact became possible.

Unauthorized treatment

If the insured acts contrary to the decision of Centrum Pomocy or the treating physician abroad, the insurer will not reimburse treatment, rescue, or transport costs, except in situations where the insured's health condition made it impossible to contact Centrum Pomocy (§18.2 OWU).

Purchase while abroad

If the insurance contract is concluded while the insured is already outside Poland or their country of permanent residence, coverage begins on the 3rd day after the contract is concluded and the premium is received (waiting period / karencja). The premium covers only the period during which cover is provided (§5.6 OWU).

Chronic conditions

Sudden exacerbation of a chronic disease (a disease that is permanent, causes disability, results from irreversible pathological changes, requires special rehabilitation, or requires long-term supervision) is treated as sudden illness and is covered in all tiers within the KL sum insured. Examples include: diabetes, hypertension, heart disease, asthma, cancer, allergies, thyroid disorders, multiple sclerosis (§1 item 17 OWU).

Pregnancy

Medical costs related to premature birth occurring no later than the 32nd week of pregnancy (31 weeks + 6 days) are covered, including medical care for the mother and newborn, up to the KL sum insured. Costs related to pregnancy and delivery after the 32nd week of pregnancy are excluded (§14.1 item 4, §18.6 item 6 OWU).

Pre-existing condition exclusions

Continuation of treatments for conditions that began before coverage was in force is not covered (§18.6 item 3 OWU). However, sudden acute exacerbations of chronic or mental illnesses occurring during the trip are covered as sudden illness in all tiers up to the KL sum insured.

Coverage duration limit

For single-trip policies: coverage duration is from 1 day to 1 year. For long-term (multi-trip) annual policies: the insurance period may be 90, 180, or 365 days, but a single trip may not exceed 45 days; coverage ends at midnight on the 45th day of any single trip. For long-term policies only the 'World' territorial scope is available (§2.2, §5.7 OWU).

Where to buy

Documents

General Insurance Terms and Conditions Travel World (effective 22.04.2025)

terms_and_conditions

Open

General Insurance Terms and Conditions Travel World (mirror copy, effective 22.04.2025)

terms_and_conditions

Open

Travel World coverage summary table (laminat)

benefits_table

Open

Policy specifics

Medical expenses coverage

Core medical expense coverage with multiple variant options (Standard, Standard Plus, VIP, The Best) offering coverage limits from 30,000 EUR to 500,000 EUR

Travel assistance services

Assistance services included with variant-specific versions (Standard, Standard Plus, VIP, The Best)

Accident insurance (NNW)

Coverage for consequences of accidents during travel, included in Standard and higher variants

Baggage insurance

Coverage for travel baggage loss, theft or damage included in Standard and higher variants

Third party liability insurance

Coverage for civil liability for damage caused to third parties during travel

Sport package coverage

Optional sports coverage allowing activities including extreme sports (skydiving, mountaineering, etc.)

Post-trip medical treatment in Poland

Optional coverage for medical treatment in Poland following travel accident or illness abroad

Coverage territory

Insurance operates globally excluding Poland and the insured's country of permanent residence; customer selects destination country at purchase

Cashless medical settlement

Policy provides direct payment to medical providers without requiring insured to pay upfront

Purchase timing and coverage activation

If purchased while abroad outside Poland, coverage begins after 2-day waiting period (karencja); if purchased in Poland, coverage begins upon border crossing

COVID-19 and quarantine coverage

Policy includes provisions for quarantine resulting from COVID-19 contact; excludes quarantine due to travel destination area classification or residence area geographic restrictions

Annual multi-trip insurance option

Customers can purchase annual multi-trip Travel World policy covering multiple trips up to 45 days each within 12-month period

Sources