
Fidelidade Casco (own-damage car insurance) (Autoestima)
Underwritten by Fidelidade · Portugal
casco (own-damage car insurance) from Fidelidade for the Portugal market, with 24/7 assistance.
Verified Aug 26, 2026 · Terms dated 2024-03Sources
Key facts
- Fidelidade
Unique selling points
Optional Facultative Civil Liability can be extended up to 50,000,000 €, far above the legal minimum.
No deductible or salvage deduction is applied on total-loss claims when the salvage value does not exceed 30% of the vehicle's market value.
After a total loss, Fidelidade actively searches for and helps source a replacement vehicle with characteristics similar to the insured car.
The Facultative Civil Liability cover automatically extends to liability incurred while charging the vehicle's batteries at public or private charging points.
Assistência em Viagem PLUS provides unlimited-value sanitary repatriation and vehicle transport/repatriation with no capped ceiling.
Coverage limits
Own Damage (Choque, Colisão ou Capotamento)
70% of insured sum
Covers damage to the insured vehicle from collision, impact or overturning. Under the mandatory Capital Seguro Proporcional condition applicable to Autoestima, the insured capital corresponds to 70% of the vehicle's market value (valor venal); a single 250 € deductible applies.
Section: CAPITAL SEGURO PROPORCIONAL NAS GARANTIAS DE DANOS AO VEÍCULO > CLÁUSULA 4.ª - CAPITAL SEGURO
Quando contratada a presente Condição Especial as partes expressamente convencionam que o capital seguro das Garantias de Danos ao Veículo efetivamente contratadas e indicadas nas Condições Particulares corresponde a 70% do valor venal do veículo seguro.
Total Loss
70% of insured sum
With the Capital Seguro Proporcional condition contracted (as in Autoestima), the vehicle is deemed a total loss when the repair cost exceeds the capital seguro (70% of market value) or the vehicle disappears/is destroyed. No deductible or salvage deduction is applied when the salvage value is 30% or less of the vehicle's market value; on request, Fidelidade will search for a replacement vehicle with similar characteristics.
Section: CAPITAL SEGURO PROPORCIONAL NAS GARANTIAS DE DANOS AO VEÍCULO > CLÁUSULA 3.ª - ÂMBITO DA GARANTIA
Em caso de Perda Total: a) Não haverá lugar à dedução da franquia contratual nem do valor do salvado sempre que o valor deste seja menor ou igual a 30% do valor venal do veículo seguro; b) Sempre que solicitado pelo Segurado, o Segurador promoverá a procura de um veículo com caraterísticas semelhantes às do veículo seguro para substituição do mesmo.
Partial Loss / Repair
70% of insured sum
Partial damage not amounting to total loss is repaired up to the capital seguro (70% of the vehicle's market value); repairs are carried out at an insurer-designated Autoestima workshop, which may use used or IAM parts, and the 250 € deductible is deducted from the indemnity.
Section: CAPITAL SEGURO PROPORCIONAL NAS GARANTIAS DE DANOS AO VEÍCULO > CLÁUSULA 3.ª - ÂMBITO DA GARANTIA
As reparações do veículo seguro, serão efetuadas na oficina indicada pelo Segurador e poderão ser realizadas com recurso a peças usadas e ou produzidas por fabricantes independente (IAM - Independent Aftermarket Manufactured), sempre que a utilização das mesmas garanta o correto funcionamento do veículo.
Theft or Robbery
70% of insured sum
Covers disappearance, destruction or deterioration of the vehicle following theft, robbery or unauthorised use (attempted, frustrated or completed), up to 70% of the vehicle's market value. Charging cables are covered when inside the vehicle or, during charging, outside it, provided they are factory-fitted or declared as Extras. Indemnity is only due 60 days after the police report if the vehicle is not recovered.
Section: FURTO OU ROUBO > CLÁUSULA 5ª . CONDIÇÕES DE ACIONAMENTO DA GARANTIA
Em caso de desaparecimento do veículo, o Segurado adquire direito ao pagamento da indemnização devida, decorridos que sejam 60 dias sobre a data da participação da ocorrência à autoridade competente se, no termo desse período, o veículo não tiver sido recuperado.
Isolated Glass Breakage
Covered
No limit stated
Covers isolated breakage of the windscreen, rear window, sunroof/panoramic roof or side windows not accompanied by other vehicle damage. The current Liber 3G general and special terms and conditions do not state a specific euro limit for this cover; the insured capital for this guarantee is set out in the Particular Conditions of each policy.
Section: QUEBRA ISOLADA DE VIDROS > CLÁUSULA 2ª . ÂMBITO DA GARANTIA
A presente Condição Especial garante ao Segurado, nos termos constantes das Condições Particulares, o ressarcimento dos danos causados ao veículo seguro em virtude de quebra ou rutura isolada dos vidros – ou equivalente em matéria sintética -, do para-brisas, do óculo traseiro, do teto de abrir ou panorâmico e dos vidros laterais, ocasionada por evento que não cause outros danos no veículo.
Natural Perils
70% of insured sum
Covers damage caused by storms, floods, seismic phenomena or land movements, and by falling trees, roof tiles, chimneys, walls or urban structures caused by these events, up to 70% of the vehicle's market value. All damage from the same storm/flood event within 48 hours, or the same seismic event within 72 hours, counts as a single claim.
Section: FENÓMENOS DA NATUREZA > CLÁUSULA 5ª . CONDIÇÕES DE ACIONAMENTO DA GARANTIA
Sempre que os danos causados ao veículo seguro sejam consequência de tempestades e inundações, considera-se como um único e mesmo sinistro todos os prejuízos, com a mesma proveniência, sofridos pelo veículo nas 48 horas posteriores às primeiras manifestações danosas.
Acts of Vandalism / Social and Political Risks
70% of insured sum
Covers damage from vandalism, terrorism, sabotage, strikes, riots, labour disputes and public-order disturbances, and from measures taken by lawfully constituted authorities in response to such events, up to 70% of the vehicle's market value; a 250 € deductible applies (listed as 'Riscos Sociais e Políticos' on the Autoestima benefits table).
Travel Assistance (Assistência em Viagem PLUS)
Covered
Autoestima includes the PLUS level of Assistência em Viagem. Key sub-limits: towing/breakdown assistance 500 €, vehicle removal/extraction 200 € (max 3 occurrences/year); unlimited sanitary repatriation and vehicle transport/repatriation; medical, surgical and hospitalisation expenses abroad up to 10,000 €/person/trip and 40,000 €/trip; funds advance abroad up to 1,250 €/6,250 €; unlimited assistance for lost/stolen luggage; unlimited 24/7 telephone assistance.
Section: ASSISTÊNCIA EM VIAGEM > CLÁUSULA 3.ª - GARANTIAS CONTRATADAS > Garantias de Assistência ao Veículo e Seus Ocupantes
1.1. Desempanagem e/ou Reboque do Veículo Seguro em Consequência de Avaria, Acidente, Fenómenos da Natureza ou Furto ou Roubo Remoção ou Extração do Veículo (Máximo de 3 Ocorrências por Anuidade) 200 € 75 € 200 € 75 € 500 € 200 € 500 € 200 € 500 € 200 € 1.500 € 750 € 2.500 € 1.500 € 500 € 250 € Europa (2) ou Portugal
Replacement Vehicle (Nível 1)
Optional
The Autoestima-specific benefits table lists Veículo de Substituição Nível 1 as an optional cover ('(o)'), providing a base/equivalent-range replacement vehicle in case of accident. Note: the pre-contractual information document (IPC/DIPS) shows the same Nível 1 cover for Autoestima without an optional marker, which conflicts with the product-specific table; this record follows the narrower Autoestima table and flags the discrepancy.
Driver Accident Protection (Proteção ao Condutor / Proteção Vital do Condutor)
€10K – €500K
Autoestima includes driver personal-accident cover in one of two mutually exclusive forms: Proteção ao Condutor, paying 10,000 €/1,000 €, 50,000 €/5,000 € or 100,000 €/10,000 € (death or permanent disability / treatment expenses), or Proteção Vital do Condutor, a broader indemnity of 500,000 € covering future patrimonial loss, biological damage, home/vehicle/workplace adaptation and related benefits. Only one of the two can be in force at a time.
Key conditions
Driver age and experience limit
The Autoestima own-damage covers do not impose a general driver age or experience eligibility requirement. Age-related limitations found elsewhere in the policy (e.g. death indemnity limited to funeral costs for persons over 75) apply only to the optional Proteção ao Condutor/Proteção Vital do Condutor and Dívida Segura riders, not to the own-damage covers themselves.
Repair network requirements
Repairs must be carried out at a workshop selected by Fidelidade within the Autoestima network; the insurer may use used parts or parts produced by independent aftermarket manufacturers (IAM), provided correct vehicle function is guaranteed. The policyholder does not have free choice of repairer.
Anti-theft requirements
The theft/robbery cover excludes disappearance, destruction or damage caused by temporarily abandoning the vehicle open and/or with the key inside in a public place. A police report must be filed immediately, and indemnity is only due once 60 days have elapsed since the report if the vehicle has not been recovered.
Claim notification deadline
The policyholder or insured must notify the insurer in writing within 8 days of the accident or of becoming aware of it, providing all documentary and/or testimonial evidence relevant to determining liability.
Deductible rules
A single 250 € deductible applies to Choque, Colisão ou Capotamento claims and to Riscos Sociais e Políticos/Atos de Vandalismo claims; the deductible is always subtracted by the insurer from the indemnity, even when payment is made directly to the repair workshop. No deductible or salvage deduction applies on total loss when the salvage value is 30% or less of the vehicle's market value.
Direct payment
Fidelidade settles own-damage claims either by repairing the vehicle through a workshop it selects within the Autoestima network, replacing it, or paying a cash indemnity; the insurer may use used parts or parts produced by independent aftermarket manufacturers (IAM) provided correct vehicle function is guaranteed.
Territorial scope
Own-damage covers apply within the EU plus Andorra, Gibraltar, Iceland, Norway, the United Kingdom, Switzerland and Serbia (territorial scope 'G3'); Assistance in Viagem PLUS extends worldwide for injured persons, subject to specific sub-limits.
Exclusions
Exclusion: Theft and Robbery (unless contracted separately)
Own-damage coverage does not guarantee damage caused by theft, robbery or theft for use (unless explicitly contracted as separate additional coverage)
SourcePage 02/16Section: D - EXCLUSÕES APLICÁVEIS A TODAS AS COBERTURAS
Danos causados ao veículo seguro por ocasião de furto, roubo ou furto de uso ou de qualquer outra forma de subtração ilegítima ou utilização abusiva do veículo seguro, sem prejuízo, porém, dos direitos do Segurado que derivem da cobertura de "Furto ou Roubo", quando haja sido contratada;
Exclusion: Fire, Natural Phenomena, and Vandalism (unless contracted separately)
Damage from fire, natural phenomena (storms, floods, earthquakes), or vandalism acts are not covered under own-damage protection unless separately contracted
SourceDocuments
General and Special Terms and Conditions - Liber 3G (CG058, March 2024) (opens in a new tab)
Terms & conditions · PDF
Pre-Contractual Information and IPID - Liber 3G Particulares (Plans) (opens in a new tab)
Product information sheet · PDF
Autoestima Car Insurance - Coverage/Capital/Deductible Table (opens in a new tab)
Table of benefits · PDF
Policy specifics
Own Damage Protection
Coverage for damage to the insured vehicle up to 70% of its market value, excluding wear and tear and excluding other specific risks
SourcePage 14/16Section: 16. CAPITAL SEGURO PROPORCIONAL NAS GARANTIAS DE DANOS AO VEÍCULO > ÂMBITO
Esta cobertura garante ao Segurado o ressarcimento dos danos causados ao veículo seguro, ocorridos em consequência de sinistro abrangido pelas Garantias de Danos ao Veiculo contratadas e expressamente indicadas nas Condições Particulares, até ao limite do capital seguro.
Courtesy Vehicle
Provision of a replacement vehicle in case of accident or breakdown immobilizing the insured vehicle
SourceExclusive Repair Network
Repairs conducted exclusively through Autoestima network workshops selected by Fidelidade, with qualified professionals and legal warranty on repairs
SourceTotal Loss Assistance Service
In case of total loss, Autoestima provides support service to find a replacement vehicle similar to the insured vehicle
SourceStatic Cover Protection
Insurance protection remains unchanged when vehicle is stationary, covering theft, robbery, natural phenomena, vandalism, and isolated glass breakage
SourceVehicle Age Eligibility
Autoestima is exclusively for used vehicles aged between 4 and 20 years from first registration
SourceCapital Insured Limit (70% of Market Value)
For Autoestima plan, insured capital is 70% of vehicle market value, determined by market quotation tables or conventional depreciation in special conditions
SourcePage 14/16Section: 16. CAPITAL SEGURO PROPORCIONAL NAS GARANTIAS DE DANOS AO VEÍCULO > ÂMBITO
Para efeitos desta cobertura o capital seguro corresponde a 70% do valor venal do veículo. O capital seguro das garantias de danos ao veículo, encontra-se expresso nas Condições Particulares.
Mandatory Repair Network Condition
In case of accident, repairs must be conducted exclusively through Autoestima network workshops selected by Fidelidade. Policyholder cannot choose alternative workshops
SourceSources
- fidelidade.pthttps://www.fidelidade.pt/Documents/Automovel/Fidelidade_Auto_Liber3G_CG058_AU052_mar2024.pdf#page=28(opens in a new tab)
- fidelidade.pthttps://www.fidelidade.pt/Documents/Automovel/Fidelidade_Auto_Liber3G_CG058_AU052_mar2024.pdf#page=29(opens in a new tab)
- fidelidade.pthttps://www.fidelidade.pt/Documents/Automovel/Fidelidade_Auto_Liber3G_CG058_AU052_mar2024.pdf#page=30(opens in a new tab)
- fidelidade.pthttps://www.fidelidade.pt/PT/particulares/Auto/Produtos/Autoestima/Paginas/default.aspx(opens in a new tab)
- fidelidade.pthttps://www.fidelidade.pt/PT/particulares/Auto/Produtos/auto-1234/Documents/doc/IPC+DIPS_Seguro_Autom%C3%B3vel_Liber3G_Particulares.pdf#page=14(opens in a new tab)
- fidelidade.pthttps://www.fidelidade.pt/PT/particulares/Auto/Produtos/auto-1234/Documents/doc/IPC+DIPS_Seguro_Autom%C3%B3vel_Liber3G_Particulares.pdf#page=15(opens in a new tab)
- fidelidade.pthttps://www.fidelidade.pt/PT/particulares/Auto/Produtos/auto-1234/Documents/doc/IPC+DIPS_Seguro_Autom%C3%B3vel_Liber3G_Particulares.pdf#page=2(opens in a new tab)
- fidelidade.pthttps://www.fidelidade.pt/PT/particulares/Auto/Produtos/auto-1234/Documents/doc/IPC+DIPS_Seguro_Autom%C3%B3vel_Liber3G_Particulares.pdf#page=27(opens in a new tab)
- fidelidade.pthttps://www.fidelidade.pt/PT/particulares/Auto/Produtos/auto-1234/Documents/doc/IPC+DIPS_Seguro_Autom%C3%B3vel_Liber3G_Particulares.pdf#page=39(opens in a new tab)