Extracted from source documents

Colonnade Travel insurance (Calatorii Internationale Silver Gold Platinum)

Underwritten by Colonnade Insurance S.A. Luxembourg - Sucursala Bucuresti · Romania

travel insurance from Colonnade for the Romania market, with online purchase and 24/7 assistance.

Verified Aug 12, 2026 · Terms dated 2026-03-01Sources

Online purchase24/7 helpline

Unique selling points

Medical expenses and assistance covered up to 1,000,000 RON on the Platinum tier, one of the highest limits available in the Romanian travel insurance market.

Direct payment coordination with hospitals abroad – the Assistance Service settles medical bills directly with hospitals, so the insured does not need to use personal funds.

Comprehensive 24/7 international assistance service (+4 021 307 92 40) covering medical repatriation, search & rescue up to 1,000,000 RON (Gold/Platinum), replacement driver, vehicle repatriation, family transport, and emergency extension of up to 72 hours.

Customisable coverage with optional add-ons including winter sports, extreme sports & competitions, road assistance, pet insurance, and travel cancellation – allowing the insured to build a policy tailored to their specific trip.

COVID-19 treatment included within the full medical expenses limit, plus a separate quarantine cost sub-limit (up to 15,000 RON on Platinum) for extended stays imposed by local health authorities.

Coverage limits

Covered

Medical Expenses and Assistance Services – Total Limit

RON 250K – RON 1M

Covers emergency medical treatment costs incurred abroad due to sudden illness (including Covid-19) or accident needed to restore health sufficiently for return/transport to Romania. Includes medical examinations, doctor fees, hospitalisation, surgery, medications, orthopaedic aids, transport to hospital, pregnancy complications (before week 30), decompression chamber, continuation of treatment in Romania (up to limit in benefit table), and telephone calls to Assistance Service (up to 250 RON per event). Silver: 250,000 RON; Gold: 500,000 RON; Platinum: 1,000,000 RON.

Clause 1Page 9

Section: 4. Ce putem acoperi? > Sectiunea A Cheltuieli Medicale si Servicii de Asistenta

Va vom rambursa costurile tratamentului medical in cazul in care trebuie sa urmati un tratament medical de urgenta in timpul calatoriei in strainatate din cauza unei boli subite (inclusiv Covid19) sau a unui accident pentru a va restabili sanatatea in masura in care va permite sa va intoarceti sau sa fiti transportat la domiciliu sau la un spital de pe teritoriul Romaniei.

Covered

Emergency Medical Treatment (outpatient and inpatient)

RON 250K – RON 1M

Emergency medical examinations and treatment recommended by a doctor, including outpatient visits, hospitalisation and surgical interventions whose necessity cannot be deferred until return to Romania, are all included within the overall medical expenses limit. Silver: 250,000 RON; Gold: 500,000 RON; Platinum: 1,000,000 RON.

Clause 3.1Page 9

Section: 4. Ce putem acoperi? > Sectiunea A Cheltuieli Medicale si Servicii de Asistenta

Examinari medicale si tratament recomandat de un medic; consultatii si onorarii medicale; consultatii medicale la locul unde sunteti cazat;

Covered

Hospitalisation (including surgery)

RON 250K – RON 1M

Hospitalisation including surgical interventions whose necessity cannot be deferred until return to Romania is covered within the overall medical expenses limit. The Assistance Service selects the most appropriate hospital, arranges admission, organises ambulance transport, informs the hospital of payment conditions and maintains constant contact. Silver: 250,000 RON; Gold: 500,000 RON; Platinum: 1,000,000 RON.

Clause 3.2Page 9

Section: 4. Ce putem acoperi? > Sectiunea A Cheltuieli Medicale si Servicii de Asistenta

Internarea in spital, inclusiv pentru interventii chirurgicale, a caror necesitate nu poate fi amanata pana la intoarcerea in Romania. Serviciul de Asistenta va va indruma catre un spital adecvat, va va asigura spitalizarea, va organiza transport medical specializat la spital, va informa spitalul cu privire la conditiile de plata si va mentine un contact constant cu reprezentantii spitalului;

Covered

Outpatient Treatment

RON 250K – RON 1M

Outpatient medical examinations, doctor consultations and treatments recommended by a doctor are covered within the overall medical expenses limit. Covered across all tiers. Silver: 250,000 RON; Gold: 500,000 RON; Platinum: 1,000,000 RON.

Clause 3.1Page 9

Section: 4. Ce putem acoperi? > Sectiunea A Cheltuieli Medicale si Servicii de Asistenta

Examinari medicale si tratament recomandat de un medic; consultatii si onorarii medicale; consultatii medicale la locul unde sunteti cazat;

Covered

Emergency Dental Treatment

RON 1.5K

Emergency dental treatment in cases of severe pain and inflammatory processes, up to 1,500 RON for all conditions arising during the insurance period that require immediate medical care. Permanent crowns and dentures are excluded. Limit is identical across all tiers: Silver, Gold, Platinum.

Clause 3.6Page 9

Section: 4. Ce putem acoperi? > Sectiunea A Cheltuieli Medicale si Servicii de Asistenta

Tratament dentar de urgenta, in caz de durere severa si procese inflamatorii, in valoare de pana la 1.500 RON pentru toate afectiunile care au survenit in perioada de asigurare si care necesita asistenta medicala imediata.

Covered

Medical Transport (to hospital and between medical facilities)

RON 250K – RON 1M

Transport to the nearest hospital or between hospitals where the current facility cannot provide adequate care, as well as transport to accommodation after coordination with the Assistance Service, are covered within the overall medical expenses limit. Silver: 250,000 RON; Gold: 500,000 RON; Platinum: 1,000,000 RON.

Clause 3.4Page 9

Section: 4. Ce putem acoperi? > Sectiunea A Cheltuieli Medicale si Servicii de Asistenta

Transportul la cel mai apropiat spital sau la alt spital, daca institutia medicala respectiva nu ofera ingrijiri adecvate pentru sanatatea dumneavoastra, precum si transportul pana la cazare, dupa coordonarea cu Serviciul de Asistenta;

Covered

Medical Repatriation (Medical Evacuation)

RON 250K – RON 1M

The Assistance Service arranges and covers the cost of transporting the insured to a hospital or their residence in Romania if their health condition requires it and the previously planned transport cannot be used. The Assistance Service decides if such transport is necessary and feasible. Silver: 250,000 RON; Gold: 500,000 RON; Platinum: 1,000,000 RON.

Clause 4Page 10

Section: 4. Ce putem acoperi?

Repatriere medicala: Serviciul de Asistenta asigura, organizeaza si acopera costurile transportului dvs. la un spital sau la domiciliul dvs. pe teritoriul Romaniei, daca starea dumneavoastra o impune si daca mijloacele de transport planificate in prealabil nu pot fi utilizate.

Covered

Repatriation of Remains

Covered

In the event of the insured's death abroad, the Assistance Service organises repatriation of the remains to Romania. A coffin required for repatriation is also covered (up to 1,000 RON). The method of repatriation is determined by the Assistance Service. Costs are covered up to the amount that the Assistance Service would have incurred for repatriation to Romania. Included across all tiers.

Clause 12Page 10

Section: 4. Ce putem acoperi?

Repatrierea in caz de deces: In cazul decesului Persoanei asigurate, Serviciul de Asistenta va organiza repatrierea asiguratului pe teritoriul Romaniei. Sunt acoperite si costurile unui sicriu, care este necesar pentru repatriere (pana la 1.000 de RON). Metoda de repatriere este determinata de Serviciul de Asistenta.

Covered

Search and Rescue Costs

RON 50K – RON 1M

Covers costs of search and rescue operations in mountains and at sea. Search services run from notification that the insured is missing until found or the search is abandoned. Rescue services cover from finding the insured until transfer to medical services, including first aid. Does not cover presumed kidnapping risk. Silver: 50,000 RON; Gold: 1,000,000 RON; Platinum: 1,000,000 RON.

Clause 5Page 10

Section: 4. Ce putem acoperi?

Noi, prin Serviciul de Asistenta, vom acoperi si rambursa costurile cautarii si salvarii dvs. de pe munte sau in largul marii. ... Asiguratorul nu va acoperi costurile in cazul unui presupus risc de rapire.

Covered

COVID-19 Treatment and Quarantine Costs

RON 250K – RON 1M

COVID-19 medical treatment is covered within the overall medical expenses limit (Silver: 250,000; Gold: 500,000; Platinum: 1,000,000 RON). Additionally, documented costs for accommodation, food and transport are covered when the insured is placed in mandatory quarantine by local health authorities due to COVID-19 confirmed by a positive test, when quarantine does not end before the planned end of the trip (quarantine sub-limit: Silver 5,000; Gold 7,500; Platinum 15,000 RON). Return transport is also covered if planned transport cannot be used.

Clause 3.11Page 9

Section: 4. Ce putem acoperi? > Sectiunea A Cheltuieli Medicale si Servicii de Asistenta

Carantina ca rezultat al COVID-19, cand carantina nu se va incheia pana la data incheierii planificate a calatoriei. Costurile documentate, pana la limita maxima mentionata in Tabelul de beneficii, pentru cazare, mancare si transport sunt acoperite daca trebuie sa va prelungiti sederea in strainatate, deoarece ati fost plasat in carantina obligatorie de catre autoritatile locale de sanatate din cauza COVID-19

Excluded

Pre-existing Conditions (Chronic Diseases)

Excluded

Chronic diseases (diagnosed, treated, or symptomatic in the 24 months prior to policy signing) are generally excluded from medical expense coverage. However, emergency medical treatment and acute exacerbation of a stabilised chronic disease occurring during the insurance period is covered as a conditional sub-limit of 10% of the medical expenses insured sum (Silver: 25,000; Gold: 50,000; Platinum: 100,000 RON). Treatment that could be deferred until return to Romania is excluded. Stabilised chronic disease is defined as a disease that in the 6 months before departure did not indicate a need for medical attention, medication change, or hospitalisation during travel.

Clause 3.8Page 9

Section: 4. Ce putem acoperi? > Sectiunea A Cheltuieli Medicale si Servicii de Asistenta

Examinari medicale de urgenta si tratament ca urmare a unei exacerbari bruste a unei boli cronice care a survenit in timpul perioadei de asigurare, cu o limita de pana la 10% din suma asigurata pentru acoperirea „Costurile tratamentului si asistentei medicale”.

Optional

Winter Sports / Ski Cover (Add-On)

RON 250K – RON 1M

Optional add-on extending medical expenses and assistance coverage to winter sports. Also covers: permanent disability or accidental death from ski accident; theft/damage to ski/snowboard equipment; ski equipment rental costs; ski pass reimbursement (100 RON/day); benefit for closed ski slopes (100 RON/day, max 1,200 RON); third-party liability on ski slopes. Medical expenses covered up to the overall medical limit per tier. Can only be purchased by persons under 70 years of age at policy start.

Page 33

Section: 4. Ce putem acoperi? > Sectiunea N Sporturi de iarna/ Schi/ Add On

Achizitionand asigurarea pentru Sporturile de iarna, aria de acoperire a asigurarii este extinsa asupra Sporturilor de iarna. Astfel sunt acoperite: a) cheltuielile medicale si serviciile de asistenta; b) invaliditatea permanenta sau deces ca urmare a unui accident;

Optional

Extreme Sports and Competitions Cover (Add-On)

RON 250K – RON 1M

Optional add-on extending the policy to cover extreme/risk sports and competitions. Covers: medical expenses and assistance for injuries from extreme sports; permanent disability or accidental death from extreme sports accidents; compensation for unused services if the trip must be cut short for health reasons; theft/damage of sports equipment; rental of replacement sports equipment. Medical expenses covered up to the overall medical limit per tier. Can only be purchased by persons under 70 years of age at policy start.

Page 32

Section: 4. Ce putem acoperi? > Sectiunea M Sporturi Extreme si Competitii/ Add On

Achizitionand asigurarea pentru Sporturi Extreme si Competitii, aria de acoperire a prezentei asigurari se extinde asupra sporturilor cu factor de risc (Sporturi extreme si competitii), excluderea aferenta din Excluderile Generale se anuleaza.

Conditional

Pregnancy Complications (before week 30)

RON 250K – RON 1M

Covered within the overall medical expenses limit when complications arise before the 30th week of pregnancy requiring immediate medical care. Includes doctor visit, transport to hospital and hospitalisation. Preventive examinations and routine prenatal consultations are not covered. Childbirth after week 30 is excluded. Silver: 250,000 RON; Gold: 500,000 RON; Platinum: 1,000,000 RON.

Clause 3.5Page 9

Section: 4. Ce putem acoperi? > Sectiunea A Cheltuieli Medicale si Servicii de Asistenta

Vizita la medic, transport la spital si spitalizarea din cauza complicatiilor sarcinii care au aparut inainte de a 30-a saptamana de sarcina si necesita asistenta medicala imediata. Cheltuielile pentru examinari preventive si consultatii in timpul sarcinii nu sunt acoperite.

Covered

Third-Party Civil Liability (Bodily Injury and Property Damage)

RON 200K – RON 1M

Covers accidental damages caused to third parties for which the insured is legally liable during travel abroad. Bodily injury liability: Silver 200,000; Gold 300,000; Platinum 1,000,000 RON. Property damage liability (including hotel liability): Silver 25,000; Gold 50,000; Platinum 50,000 RON. Agreed limit applies to all claims arising during the insured trip. Excludes: contractual liability; damage to family members or animals in care; intentional damage; wild/exotic animals in care; rented/borrowed property (except hotel room); normal wear; lost profits; damage to documents, art, computer files; non-personal activities; IP violations; disease transmission; motor vehicles/vessels/machinery operated by insured; environmental damage; weapons possession; aerial sports; alcohol/drug-influenced events; claims below 50 RON; criminal penalties and administrative fines.

Page 19

Section: 4. Ce putem acoperi? > Sectiunea D Raspundere Civila fata de Terti

Asigurarea este incheiata in cazul in care, pe durata calatoriei dvs. sau a partenerul dvs. de calatorie, de asemenea asigurat, provocati daune accidentale pentru care dvs. sunteti legal raspunzator si se depune o cerere de despagubire impotriva dvs.

Covered

Legal Assistance

RON 75K

Covers legal costs incurred abroad by the insured to bring a claim against a third party that caused bodily injury, death or illness during the insured trip outside Romania. Includes lawyer fees, court/arbitration costs, expert fees and costs incurred in appeal proceedings. Prior written consent from the insurer is required before incurring legal costs. Limit is 75,000 RON across all tiers: Silver, Gold, Platinum. Excludes: costs defending civil claims against the insured; criminal/administrative proceedings against insured; claims against travel agents/tour operators/insurers; claims reported more than 1 year after the event; costs of proceedings against Colonnade.

Clause 18Page 12

Section: 4. Ce putem acoperi?

Asistenta legala: Va vom plati despagubiri in limita sumei asigurate specificata in polita de asigurare

Covered

24/7 Assistance Service

unlimited

Round-the-clock international assistance service available at +4 021 307 92 40, 365 days per year. The Assistance Service provides immediate assistance for covered events: coordinates direct payment with hospitals, arranges medical repatriation, organises continuation of the insured trip, covers search and rescue costs, organises hotel accommodation, provides interpretation and translation services, repatriates the insured's vehicle, organises a replacement driver, covers emergency colleague replacement costs, organises repatriation in case of death, extends insurance coverage in emergencies (up to 72 hours), and arranges transport/accommodation for family members. The assistance service cost is drawn from the overall medical expenses insured sum.

Clause 1Page 10

Section: 4. Ce putem acoperi?

Serviciu de Asistenta 24/7: Telefon de urgenta +4 021 307 92 40. Serviciul de Asistenta acorda asistenta pentru evenimentele acoperite de prezenta Polita de Asigurare.

Key conditions

Assistance call deadline

The insured or a person acting on their behalf must contact the Assistance Service by telephone before taking any independent action, at the latest within 24 hours of the occurrence of a covered event (+4 021 307 92 40). For any complex outpatient treatment exceeding 200 RON, hospitalisation, transport, repatriation, or civil liability, the insured must contact the Assistance Service immediately. Failure to do so may result in reduction or refusal of the claim.

Unauthorized treatment

If the insured seeks medical treatment without prior authorisation from the Assistance Service, the insurer reserves the right to reduce the amount allocated to medical expenses or reject the claim. For outpatient treatment, the insured should where possible pay directly and claim reimbursement after returning to Romania, retaining all invoices and receipts.

Purchase while abroad

If the insured is abroad at the time of policy issuance, the insurer's liability shall commence no earlier than 3 days after the contract conclusion date, provided the premium has been paid. This waiting period does not apply to renewals of prior policies with Colonnade concluded before expiry of the previous period.

Chronic conditions

Chronic diseases (diagnosed, treated, or symptomatic in the 24 months prior to signing the insurance contract) are generally excluded. Emergency treatment for an acute exacerbation of a stabilised chronic disease occurring during the insurance period is conditionally covered up to 10% of the medical expenses insured sum per tier (Silver: 25,000; Gold: 50,000; Platinum: 100,000 RON). A stabilised chronic disease is one that in the 6 months before departure did not require a doctor's attention, medication change, or hospitalisation.

Pregnancy

Pregnancy complications requiring immediate medical care arising before the 30th week of pregnancy are covered within the overall medical expenses limit. Routine antenatal check-ups and consultations are not covered. Childbirth occurring after the 30th week of pregnancy is excluded. Abortion is excluded except when performed to save the life or health of the insured and permitted by the law of the country where performed.

Pre-existing condition exclusions

Pre-existing conditions are generally not covered. Only emergency treatment for an acute exacerbation of a stabilised chronic disease during the insured period is conditionally covered up to 10% of the medical expenses sum (Silver 25,000; Gold 50,000; Platinum 100,000 RON). Treatment that can be deferred until return to Romania is excluded. Medical contra-indications to travel known before departure, or a recommended surgery or hospital treatment prior to departure, result in denial of medical expense claims.

Coverage duration limit

The maximum duration of a single trip is 120 consecutive days. The insurance starts and ends at the time of crossing the border of the country of residence or Romania. For the annual multi-trip product, unlimited trips are permitted with a maximum duration of 120 consecutive days per trip. The insurance can be extended by agreement with the insurer. In emergencies (natural disasters, transport breakdown, adverse weather), the coverage period is automatically extended free of charge for up to 72 hours.

Direct payment

The Assistance Company organises direct payment with hospitals and medical institutions where possible, avoiding the need for the insured to use their own funds to pay medical expenses.

Territorial scope

Zone Europe (European continent including neighbouring Mediterranean non-European countries, including Canary Islands and Turkey, excluding Israel, Libya, Syria and Lebanon); Zone World excluding North America (USA, Canada, Mexico, Central America, Caribbean, Greenland); Zone World. Not valid in Romania, country of residence/citizenship of insured, or any country where the insured pays mandatory health insurance.

Documents

Policy specifics

Medical expenses limit

Coverage for medical expenses with tiered limits based on insurance package tier (Silver: 250,000; Gold: 500,000; Platinum: 1,000,000)

SourcePage 1

Section: Ce se asigura?

Cheltuieli Medicale si Servicii de Asistenta Limita Totala 250.000 500.000 1.000.000

Medical repatriation

Coverage includes medical repatriation services and transport to medical facilities

Source

Section: Intrebari frecvente > Care sunt principalele riscuri acoperite?

Asigurarea acopera costurile aferente tratamentelor medicale, repatrierea medicala, decesul accidental, intarzierea zborului si ofera acces la servicii de asistenta 24/7 la nivel international.

Flight delay coverage

Coverage for losses due to flight delays during international travel

SourceClause 1Page 23

Section: 4.2 Acoperiri Aditionale/Add-Ons > Sectiunea H Pachet zbor (intarzierea zborului/bagajelor) Add On

In cazul in care, in perioada de asigurare, zborul dvs. este intarziat cu mai mult de 6 ore de la programul anuntat sau este anulat complet din motive independente de vointa dvs., vom rambursa cheltuielile documentate

Baggage loss coverage

Coverage for loss or damage to baggage during international travel

Source

Section: Ce ofera asigurarea > Ce acopera asigurarea noastra

Asigurarea de calatorie internationala ofera protectie in cazul evenimentelor care pot aparea pe parcusul calatoriei dumneavoastra in strainatate impotriva riscurilor de deces, accidentare, imbolnavire, pierdere a bagajelor, raspundere civila, cheltuieli juridice sau pierderea banilor.

Civil liability coverage

Coverage for civil liability claims arising during travel

Source

Section: Ce ofera asigurarea > Ce acopera asigurarea noastra

Asigurarea de calatorie internationala ofera protectie in cazul evenimentelor care pot aparea pe parcusul calatoriei dumneavoastra in strainatate impotriva riscurilor de deces, accidentare, imbolnavire, pierdere a bagajelor, raspundere civila, cheltuieli juridice sau pierderea banilor.

24/7 assistance services

Round-the-clock international assistance services for emergency situations during travel

Source

Section: Persoane fizice > Calatorie internationala

Asigurarea acopera costurile aferente tratamentelor medicale, repatrierea medicala, decesul accidental, intarzierea zborului si ofera acces la servicii de asistenta 24/7 la nivel international.

Policy must be purchased before travel starts

The insurance policy is valid only if purchased before the start of the trip

Source

Section: Persoane fizice > Calatorie internationala > Cand este valabila asigurarea?

Asigurarea este valabila cu conditia ca aceasta sa fie achizitionata inainte de inceperea calatoriei.

3-day waiting period if insured is abroad

If the policyholder is abroad at the time of policy issuance, coverage does not commence until 3 days after policy issuance and premium payment

Source

Section: Persoane fizice > Calatorie internationala > Cand este valabila asigurarea?

Daca va aflati in strainatate la momentul incheierii asigurarii, raspunderea Asiguratorului nu va fi asumata mai devreme de expirarea a 3 (trei) zile de la data incheierii asigurarii si a platii primei de asigurare.

No coverage in Romania or country of residence

The insurance does not provide coverage for travel within Romania or the insured's country of permanent residence

SourcePage 3

Section: Unde beneficiez de Asigurare

EXCEPTII! Asigurarea nu va fi valabila in Romania, tara de resedinta/cetatenie a persoanei asigurate sau in oricare alta tara unde persoana asigurata plateste o Asigurare de sanatate obligatorie.

Geographic zone selection (Europe or Worldwide)

Policyholders must select coverage zone: Europe (excluding certain Mediterranean countries) or Worldwide (excluding specific conflict zones)

SourceClause 3.4Page 7

Section: 3. Informatii Utile > 3.4. Cum definim teritorialitatea?

Europa - teritoriile tarilor situate in Europa si ale tuturor tarilor situate in bazinul Mediteranean, inclusiv Insulele Canare si Turcia cu exceptie Israel, Libia, Siria si Liban, aceasta din urma facand parte din Zona „Intreaga Lume”.

Advance notification required for medical expenses above threshold

For outpatient medical treatment exceeding 200 RON, or for hospitalization, insured must contact assistance service before receiving treatment to obtain consent

SourcePage 3

Section: Ce obligatii aveti :

sa contactati imediat serviciul de asistenta in cazul oricarui tratament medical ambulatoriu complicat, ce depaseste suma de 200 RON, in cazul spitalizarii, daca este necesar orice transport, transfer sau mutare

Exclusion if mandatory health insurance exists in destination

Coverage is not valid in any country where the insured is required to pay mandatory health insurance

SourcePage 3

Section: Unde beneficiez de Asigurare

EXCEPTII! Asigurarea nu va fi valabila in Romania, tara de resedinta/cetatenie a persoanei asigurate sau in oricare alta tara unde persoana asigurata plateste o Asigurare de sanatate obligatorie.

Sources

Colonnade Travel insurance