Extracted from source documents

Kooperativa Casco (own-damage car insurance) (Auto Komplet)

Underwritten by Kooperativa poisťovňa, a.s. Vienna Insurance Group · Slovakia

casco (own-damage car insurance) from Kooperativa for the Slovakia market, with online purchase and 24/7 assistance.

Verified Aug 26, 2026 · Terms dated 2024-03-01Sources

Online purchase24/7 helpline

Unique selling points

Base cover includes damage caused by wildlife or domestic-animal collisions.

Rodent-bite damage to the vehicle is covered as standard in the base policy.

Base glazing cover extends to all vehicle glass (windscreen, side, rear, sunroof and mirror glass).

The optional replacement-vehicle rider reimburses rental costs up to EUR 100 per day for the entire repair period.

GAP financial-loss cover can run for up to 5 years and optionally reimburses the base-policy deductible as well.

Coverage limits

Covered

Own Damage (Collision/Accident)

Covered

Covers damage to or destruction of the insured vehicle or its parts caused by an accidental event resulting from the vehicle colliding with an obstacle or with another moving object, including parking damage; the ceiling of indemnity per insurance year equals the agreed sum insured.

Clause Čl. 4 ods. 2 a)Page 7

Section: Článok 4: Základné poistenie

Riziko Havária - Je poškodenie alebo zničenie poisteného vozidla alebo jeho časti náhodnou udalosťou vzniknutou nárazom poisteného vozidla na prekážku alebo stretom poisteného vozidla s iným pohybujúcim sa objektom. Haváriou sa rozumejú aj parkovacie škody.

Covered

Total Loss

Covered

If the reasonable repair costs (incl. VAT) equal or exceed 100% of the vehicle's general value immediately before the loss, the loss is treated as a total loss and indemnity equals the general value of the vehicle at that time, less the value of usable remnants and the agreed deductible.

Clause Čl. 12 ods. 14Page 14

Section: Článok 12: Poistné plnenie

Pokiaľ bolo vozidlo zničené alebo poškodené v takom rozsahu, že primerané náklady na opravu v autorizovanej opravovni presiahnu 100 % všeobecnej hodnoty vozidla ku dňu vzniku poistnej udalosti, poisťovateľ bude považovať takúto škodu za totálnu škodu a výškou plnenia bude všeobecná hodnota vozidla znížená o hodnotu použiteľných zvyškov vozidla.

Covered

Partial Loss

Covered

Partial damage where the cost of restoring the vehicle to its condition before the loss does not exceed the vehicle's general value at the time of the loss; the insurer reimburses reasonable repair costs (parts, material, labour and painting) in full.

Clause Čl. 12 ods. 7Page 13

Section: Článok 12: Poistné plnenie

Za primerané náklady na opravu sa považujú také, ktoré nepresiahnu ceny nových originálnych náhradných dielov a časové normy stanovené výrobcom pre príslušnú značku a typ vozidla.

Covered

Theft and Robbery

Covered

Covers loss of or damage to the insured vehicle or its insured equipment caused by burglary-theft, robbery, unauthorised use by another person, or damage caused during theft or an attempted theft, provided the event is reported to the police within 24 hours of discovery. Simple theft without overcoming a security obstacle is not covered.

Clause Čl. 4 ods. 2 f)Page 7

Section: Článok 4: Základné poistenie

Riziko Odcudzenie – Poistením sú kryté škody, ktoré vzniknú na poistenom vozidle alebo je poistenej výbave v dôsledku: 1. krádeže vlámaním, 2. lúpeže, 3. neopravného užívania poistného vozidla inou osobou, 4. poškodenia alebo zničenia poisteného vozidla pri odcudzení alebo pokuse o odcudzenie, ak bola udalosť konkretizovaná v bode 1 až 4 najneskôr do 24 hodín odkedy vznik udalosti poistený alebo poistník zistil preukázateľne oznámená príslušnému orgánu Policajného zboru.

Covered

Glazing Damage

Covered

Base cover includes damage to the vehicle's glazing (windscreen, side-door glass, rear window, glass of rear third/fifth doors, sunroof glass and exterior mirror glass), including the adhesive kit needed to fit a new pane; subject to the policy deductible. An optional windscreen-only rider (Art. 27, part of the OPTIMUM package or standalone) removes the deductible for windscreen claims.

Clause Čl. 4 ods. 2 e)Page 7

Section: Článok 4: Základné poistenie

Riziko Sklá - Poistením sú kryté škody vzniknuté na zasklení poisteného vozidla. Zasklením sa rozumejú sklá poisteného motorového vozidla ako čelné sklo, sklá bočných dverí, zadné sklo, sklo zadných tretích alebo piatych dverí, sklo strešného okna, sklá vonkajších spätných zrkadiel.

Covered

Natural Perils

Covered

Covers damage or destruction caused by a sudden, unforeseeable natural event: fire, explosion, aircraft impact, falling trees/poles/other objects, lightning strike, weight of snow or ice, flood, windstorm, hail, landslide/rockfall, avalanche, earthquake, water leakage from plumbing/fire-fighting systems, sonic boom, or stormy wind.

Clause Čl. 4 ods. 2 b)Page 7

Section: Článok 4: Základné poistenie

Riziko Živel - Poistenie sa vzťahuje na prípad poškodenia alebo zničenia vozidla náhlou nepredvídateľnou živelnou udalosťou, a to: 1. požiarom, 2. výbuchom, 3. nárazom alebo zrútením lietadla, jeho častí alebo jeho nákladu... 15. búrlivým vetrom.

Covered

Vandalism

Covered

Covers intentional damage to or destruction of the insured vehicle or its part by a person other than the policyholder, insured, household members, employees or persons acting on their instructions, provided the event is reported to and investigated by the police without delay.

Clause Čl. 4 ods. 2 c)Page 7

Section: Článok 4: Základné poistenie

Riziko Vandalizmus - Poistenie sa vzťahuje na prípad úmyselného poškodenia alebo zničenia poistného vozidla, jeho časti v dôsledku vandalizmu, ak bola takáto udalosť bez meškania preukázane oznámená a vyšetrovaná príslušným orgánom Policajného zboru.

Optional

Roadside Assistance / Towing

Optional

24/7 roadside assistance (breakdown help, towing, accommodation, fuel delivery, legal and medical assistance) provided by Global Assistance Slovakia is available as an optional rider (Art. 26). Independently of this rider, the base policy already reimburses the cost of transporting a damaged insured vehicle to the nearest authorised repair shop, capped at EUR 0.66/km (cars up to 3,500 kg), EUR 1.00/km (light commercial vehicles up to 3,500 kg) or EUR 1.56/km (vehicles over 3,500 kg), all incl. VAT (Art. 12(28)). A separate 'Vyprostenie a odťah' rider (Art. 32) extends recovery/towing cover further.

Clause Čl. 12 ods. 28Page 15

Section: Článok 12: Poistné plnenie

Poistné plnenie za prepravu poisteného vozidla podľa prvej vety poisťovňa poskytne maximálne vo výške u osobných vozidiel, s celkovou hmotnosťou do 3500 kg 0,66 EUR/1 km s DPH, u úžitkových vozidiel s celkovou hmotnosťou do 3500 kg 1,00 EUR/1 km s DPH, u nákladných vozidiel s hmotnosťou vyššou ako 3500 kg 1,56 EUR/1 km s DPH.

Optional

Replacement Vehicle

€100

Optional rider (Art. 34) reimbursing the cost of renting a replacement vehicle while the insured vehicle is being repaired following a covered claim; it can only be agreed together with the Global Assistance rider. Indemnity is capped at EUR 100 per day, based on a submitted rental invoice, up to the overall sum insured chosen for this rider for the policy period.

Optional

Accident Insurance for Vehicle Occupants

Optional

Optional rider (Art. 29) covering unnamed occupants of the insured vehicle for death or permanent bodily impairment resulting from an accident that occurs while starting, driving, boarding/alighting from, or briefly stopping the vehicle; the sum insured is set flat-rate per seat according to the insurer's tariff. Available individually or as part of the BASIC/OPTIMUM packages.

Clause Čl. 29Page 23

Section: Článok 29: Osoby prepravované vozidlom

Pripoistenie osôb prepravovaných vozidlom sa vzťahuje na nemenované osoby prepravované poisteným vozidlom pre nasledovné poistné riziká: a) Smrť následkom úrazu, b) Trvalé telesné poškodenie následkom úrazu.

Key conditions

Driver age and experience limit

The general terms do not set a minimum driver age or experience requirement; cover requires only that the person driving the insured vehicle at the time of the loss held the appropriate category of driving licence and used the vehicle with the consent of the owner or holder (Art. 2(31), Art. 6(1)(s)).

Repair network requirements

Repairs should be carried out at an authorised repair shop for the vehicle's make or at a repair shop contracted by Kooperativa, where costs are checked against the insurer's calculation programme using original parts and manufacturer labour-time norms; repairs at a non-contracted, non-authorised shop are capped at EUR 21/hour excl. VAT, and a cash-settlement 'budget' claim uses EUR 10/hour and aftermarket part prices.

Anti-theft requirements

Theft cover requires the vehicle to carry security devices scaled to its insured value: one device for vehicles up to 3,500 kg (incl. optional equipment) worth up to EUR 100,000, a combination of two devices for EUR 100,000–150,000, and a combination of three devices (one of which must be an insurer-accepted tracking system) above EUR 150,000; devices must be certified, kept operational and used every time the vehicle is left (Art. 16).

Claim notification deadline

The insured must notify Kooperativa of any insured event without delay and no later than 30 calendar days from when they learned of it (Art. 15(3)); theft, robbery, unauthorised use, vandalism and arson/explosion losses must additionally be reported to the police, in the case of theft/robbery within 24 hours of discovery (Art. 4(2)(f)).

Deductible rules

The policyholder bears the agreed deductible on each claim (a minimum EUR amount or a percentage of the loss, whichever is higher); if the vehicle's mandatory entry inspection was not carried out before the loss, the deductible is increased to 30% of the indemnity, at least EUR 500 (Art. 18, Art. 20(4)).

Direct payment

Kooperativa settles claims either by direct invoicing with its contracted or authorised repair shops, or by cash settlement (a repair-cost budget calculated by the insurer) if the policyholder does not submit repair invoices; in the latter case lower reference labour rates apply.

Territorial scope

Coverage applies to insured events occurring within the geographic territory of Europe, unless otherwise agreed in the insurance contract.

Documents

Policy specifics

GAP Insurance - Financial Loss Protection

Optional add-on insurance covering financial loss (difference between vehicle acquisition price and market value) in case of total loss or theft

Source

Section: Popis pripoistenia

Poistenie finančnej straty pre prípad totálnej škody alebo odcudzenia vozidla,

All-Risk Coverage (ALLRISK)

Full comprehensive coverage including damage from collision, natural disasters, vandalism, and theft of the vehicle

Source

Section: Predstavenie poistenia

Havarijné poistenie Auto komplet ponúka náhradu škody v prípade havárie, krádeže, lúpeže, vandalizmu, pôsobenia živla.

Assistance Services (Optional Rider)

24/7 assistance services (technical, pre-trip, administrative-legal and medical assistance) provided by Global Assistance are available only as a voluntary rider that must be separately agreed in the insurance contract; conditions differ between PZP, AutoMat and Auto Komplet products.

SourceClause Čl. 26 ods. 1Page 22

Section: Článok 26: Asistenčné služby GLOBAL ASSISTANCE

V prípade dojednania tohto voliteľného pripoistenia bude mať poistník, resp. oprávnená osoba alebo oprávnený vodič právo čerpať služby z asistenčného programu GLOBAL ASSISTANCE.

Claim Settlement

Full repair costs reimbursed for partial damage; total loss paid up to 100% of current general market value of vehicle

Source

Section: Predstavenie poistenia

uhradíme náklady na opravu auta v plnej výške pri čiastočnej škode, pri totálnej škode až do 100 % jeho aktuálnej všeobecnej hodnoty.

Mandatory Vehicle Inspection

Used and older vehicles must undergo mandatory pre-coverage inspection with photo documentation

SourcePage 2

Section: Aké mám povinnosti? > Povinnosti pred uzavretím poistenia

Pred začiatkom poistenia ojazdeného vozidla podrobiť sa obhliadke poisteného ojazdeného vozidla.

Security Device Requirements for Theft Coverage

Vehicle must be equipped with supplementary security devices for theft coverage eligibility; number of devices depends on vehicle value

Source

Geographic Validity - Europe

Insurance coverage applies throughout European territory, with alternative option for extended coverage in neighboring countries

SourcePage 1

Section: Kde sa na mňa vzťahuje krytie?

Poistenie sa vzťahuje na geografické územie Európy, pokiaľ nebolo v poistnej zmluve dohodnuté inak.

Original Keys Requirement

Policyholder must possess all original keys and key fobs; loss or damage must be reported immediately and keys must be recoded at authorized service

SourcePage 2

Section: Aké mám povinnosti? > Povinnosti pred uzavretím poistenia

Oznámiť poisťovni, že nedisponuje všetkými originálnymi kľúčmi a/alebo ovládačmi a/alebo štítkami s kódmi od kľúčov a/alebo ovládačov od MV a/alebo zabezpečovacích zariadení MV a vykonať prekódovanie kľúčov a ovládačov v autorizovanej opravovni.

Deductible (Spoluúčasť)

Policyholder co-pays a contractually agreed deductible amount on each claim; reduces insurance payout dollar-for-dollar

Source

Section: Spoluúčasť

Spoluúčasť je zmluvne dohodnutá suma, ktorou sa poistený podieľa na škode. O túto sumu bude znížené poistné plnenie.

Sources