KOOPERATIVA poisťovňa, a.s. Vienna Insurance Group

Driver age and experience limit

The general terms do not set a minimum driver age or experience requirement; cover requires only that the person driving the insured vehicle at the time of the loss held the appropriate category of driving licence and used the vehicle with the consent of the owner or holder (Art. 2(31), Art. 6(1)(s)).

Repair network requirements

Repairs should be carried out at an authorised repair shop for the vehicle's make or at a repair shop contracted by Kooperativa, where costs are checked against the insurer's calculation programme using original parts and manufacturer labour-time norms; repairs at a non-contracted, non-authorised shop are capped at EUR 21/hour excl. VAT, and a cash-settlement 'budget' claim uses EUR 10/hour and aftermarket part prices.

Territorial scope

Cover applies to insured events occurring within the geographic territory of Europe, unless the policy agrees otherwise (Art. 5).

Anti-theft requirements

Theft cover requires the vehicle to carry security devices scaled to its insured value: one device for vehicles up to 3,500 kg (incl. optional equipment) worth up to EUR 100,000, a combination of two devices for EUR 100,000–150,000, and a combination of three devices (one of which must be an insurer-accepted tracking system) above EUR 150,000; devices must be certified, kept operational and used every time the vehicle is left (Art. 16).

Claim notification deadline

The insured must notify Kooperativa of any insured event without delay and no later than 30 calendar days from when they learned of it (Art. 15(3)); theft, robbery, unauthorised use, vandalism and arson/explosion losses must additionally be reported to the police, in the case of theft/robbery within 24 hours of discovery (Art. 4(2)(f)).

Deductible rules

The policyholder bears the agreed deductible on each claim (a minimum EUR amount or a percentage of the loss, whichever is higher); if the vehicle's mandatory entry inspection was not carried out before the loss, the deductible is increased to 30% of the indemnity, at least EUR 500 (Art. 18, Art. 20(4)).

GAP Insurance - Financial Loss Protection

Optional add-on insurance covering financial loss (difference between vehicle acquisition price and market value) in case of total loss or theft

All-Risk Coverage (ALLRISK)

Full comprehensive coverage including damage from collision, natural disasters, vandalism, and theft of the vehicle

Assistance Services

Complimentary 24/7 assistance services including roadside repair, towing, accommodation, fuel delivery, legal and medical assistance

Claim Settlement

Full repair costs reimbursed for partial damage; total loss paid up to 100% of current general market value of vehicle

Mandatory Vehicle Inspection

Used and older vehicles must undergo mandatory pre-coverage inspection with photo documentation

Security Device Requirements for Theft Coverage

Vehicle must be equipped with supplementary security devices for theft coverage eligibility; number of devices depends on vehicle value

Geographic Validity - Europe

Insurance coverage applies throughout European territory, with alternative option for extended coverage in neighboring countries

Original Keys Requirement

Policyholder must possess all original keys and key fobs; loss or damage must be reported immediately and keys must be recoded at authorized service

Deductible (Spoluúčasť)

Policyholder co-pays a contractually agreed deductible amount on each claim; reduces insurance payout dollar-for-dollar