Allianz Hrvatska d.d., Zagreb - Allianz Slovenija Insurance Branch
Allianz
Allianz is a travel insurance for the Slovenia market with online purchase and 24/7 assistance.
Direct payment
In an emergency, the insured must call the 24/7 SOS medical assistance center, which contacts a local coordinator and organizes appropriate medical care; if the insured pays medical costs abroad themselves, they must file a claim with the insurer after returning to Slovenia.
Geographic scope
Worldwide, excluding Slovenia and the policyholder's country of permanent/temporary residence
Coverage applies to the foreign countries specified in the policy; Slovenia and the insured's country of residence are not considered abroad (except for trip cancellation cover, which also applies to Slovenia).
Unique selling points
- Flexible policy duration from 1 to 365 days, with an annual multi-trip option for frequent travelers.
- 24/7 SOS medical assistance center answering in Slovenian, directly reachable from abroad.
- Fully modular package letting customers add accident, third-party liability, baggage, and trip cancellation cover to the base medical policy.
- Optional trip cancellation cover reimburses up to 90% of the trip price.
Coverage limits
Medical expenses coverage
Covered
Covers urgent medical examination and treatment, prescribed medicines and medical devices, and hospital treatment abroad. The insured sum is chosen by the policyholder and stated on the individual policy; the general terms do not fix a single amount.
Emergency medical treatment
Covered
Covers costs of urgent medical examination and treatment abroad, coordinated via the 24/7 SOS assistance center.
Hospital treatment
Covered
Covers hospital treatment abroad performed according to scientifically recognized methods, including related operations.
Outpatient treatment
Covered
Covers urgent outpatient medical examination and treatment, plus doctor-prescribed medicines and medical devices.
Emergency dental treatment
2% of insured sum
Covers dental treatment strictly for relief of acute toothache, up to 2% of the medical expenses sum insured stated in the policy.
Medical transport
Covered
Covers costs of urgent ambulance transport to the nearest doctor or hospital.
Medical evacuation / repatriation
Covered
Covers transport to a specialized clinic when prescribed by a doctor, and transport of the insured back to their home country when medically necessary.
Repatriation of mortal remains
50% of insured sum
In case of death, the insurer organizes and covers transport of remains to the deceased's home, or funeral costs at the place of death, up to 50% of the medical sum insured stated in the policy (including coffin costs).
Search and rescue costs
€15,000
Rescue costs for the insured are covered up to a limit of EUR 15,000; rescue by helicopter or aircraft is reimbursed only for necessary and documented life-saving rescue costs in inaccessible locations.
COVID-19 treatment
No limit stated
Not found as a distinct benefit line in the reviewed sources.
Pre-existing conditions
No limit stated
The T&Cs define 'pre-existing condition/illness' as an illness the insured was treated for, consulted a doctor about, or was/should have been aware of within 12 months before departure, including chronic diseases, but the reviewed excerpts do not state a specific coverage/exclusion rule for this category in the medical module.
Winter sports cover
No limit stated
Not explicitly addressed as a separate benefit in the reviewed excerpts of the general terms.
Adventure/extreme sports cover
No limit stated
Within the optional accident insurance module, damage is excluded when caused by amateur or professional sports, extreme sports, parachuting, unguided mountaineering above 4,000m, or whitewater expeditions.
Pregnancy complications
No limit stated
Not found as a distinct benefit line in the reviewed sources.
Personal liability to third parties
Optional
General liability to third parties can be selected as an optional add-on alongside the main medical travel cover.
Legal assistance
No limit stated
Not found as a distinct benefit line in the reviewed sources.
24/7 assistance
Covered
A SOS medical assistance center is available in Slovenian 24 hours a day for organizing emergency medical help abroad, reachable at +43 1 525 036 512.
Key conditions
Assistance call deadline
The insured (or their doctor) must call the 24/7 SOS medical assistance center immediately in case of an emergency, providing name, age, policy number, location and a callback phone number.
Unauthorized treatment
If the insured pays medical costs abroad themselves without contacting the assistance center, they must file a claim with supporting documentation after returning to Slovenia; the general terms reviewed do not state a specific percentage penalty for bypassing prior authorization.
Purchase while abroad
The insurance must be concluded before departure abroad; for contracts concluded at a distance, cover is deemed concluded on the date the premium is paid, unless the policy states otherwise.
Chronic conditions
The terms define 'pre-existing condition/illness' to include chronic diseases the insured was treated for, consulted a doctor about, or was aware of within the 12 months before departure.
Pregnancy
Not specifically addressed in the reviewed excerpts of the general terms.
Pre-existing condition exclusions
A 'pre-existing condition/illness' is defined as an illness the insured was treated for, consulted a doctor about, or was/should have been aware of in the 12 months before departure, including chronic diseases; the reviewed excerpts do not state the exact coverage/exclusion consequence.
Coverage duration limit
Travel insurance can be concluded for 1 to 365 days; an annual policy covers an unlimited number of departures per insurance year but each individual trip is limited to a maximum of 90 uninterrupted days unless otherwise agreed in the policy.
Policy specifics
Accident insurance
Optional additional accident insurance that can be selected with the main medical coverage
SourceSource no longer reachableGeneral liability to third parties
Optional coverage for liability to third parties that can be included in the travel insurance package
SourceSource no longer reachableBaggage insurance
Optional baggage coverage that can be added to the travel insurance package
SourceSource no longer reachableTrip cancellation insurance
Optional coverage for trip cancellation that can be included in the travel insurance package
SourceSource no longer reachablePolicy duration flexibility
Policy can be concluded for duration from 1 to 365 days, with option for annual travel insurance
SourceSource no longer reachableGeographic coverage scope
Coverage applies worldwide excluding Slovenia and policyholder's permanent or temporary residence country
SourceSource no longer reachableEmergency medical evacuation
Coverage includes costs for emergency transport by ambulance and specialist clinic transport when medically necessary
SourceSource no longer reachable