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Generali

Generali is a motor casco insurance for the ES market with online purchase and 24/7 assistance.

Last verified Jul 19, 2026T&C from 2016-06-01GENERALI España de Seguros y Reaseguros, S.A.
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Direct payment

Generali manages and pays claims directly. For road assistance services, 24-hour telephone authorisation is required before services are rendered; costs not pre-authorised are not reimbursed. For own-damage claims, urgent repairs up to 200 EUR may be carried out without prior authorisation, presenting the invoice with the loss declaration.

Geographic scope

Spain and all vehicle types

For voluntary coverages (own damage, theft, fire, glass): entire EEA and states party to the Multilateral Guarantee Convention, plus Morocco. For travel assistance (vehicle): Spain, rest of Europe and non-European Mediterranean coastal countries (200 km strip). For replacement vehicle: Spain only.

Unique selling points

  • Travel assistance for the vehicle starts from km 0 (home), covering the full journey in Spain, Europe and Mediterranean coastal countries with no minimum distance threshold.
  • Comprehensive legal defence guarantee covers administrative traffic fines, driver's licence points defence, and criminal proceedings arising from traffic accidents, including access to a nationwide network of partner law firms.
  • Voluntary civil liability limit of up to EUR 50 million per claim, with advance indemnity payment (EUR 12,000) and third-party insolvency coverage (EUR 6,000) included without additional charge.
  • Policy covers all insurable vehicle types (passenger cars, motorcycles, commercial vehicles, trucks, agricultural machinery) under a single product framework with modular optional coverages.
  • Same-day replacement vehicle provided from the first day the vehicle enters the workshop, for up to 21 days, covering accident, fire and theft scenarios with no surcharge for the insurer-included third-party liability insurance.

Coverage limits

Own Vehicle Damage (Daños del Vehículo)

Optional

Covers partial and total material damage to the insured vehicle caused by collision with other vehicles or any fixed or mobile object, rollover, sinking of terrain/bridges/roads, wilful acts of third parties (not terrorism/war), manufacturing defects, hailstorm, and transport of the insured vehicle. Vandalism and natural perils (except Consorcio-covered catastrophes) are included within this guarantee. Indemnification: for partial losses, actual repair cost; for total loss, 100% of replacement value if vehicle age < 2 years and first owner, otherwise venal value (minus salvage). A franchise (deductible) may be agreed. Salvage expenses capped at EUR 1,000 per claim; ITV costs capped at EUR 150; vehicle immobilization allowance EUR 60/day max EUR 3,000 per claim.

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Total Loss (Pérdida Total por Robo, Daños o Incendio)

Optional

Covers total loss of the insured vehicle arising from the covered perils of Theft, Own Damage or Fire. A sinister is classified as total loss when material damage causes destruction, disappearance or complete write-off of the vehicle, or when repair costs exceed the vehicle's Valor Depreciado (replacement value minus 1% per month from first registration, floor 10% of replacement value). Indemnification: 100% of Valor de Reposición (replacement value at day of loss including taxes) if vehicle age < 2 years and first owner; for older vehicles or transferred ownership, the Valor Depreciado. Salvage expenses up to EUR 1,000 per claim.

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Partial Loss (Daños Parciales del Vehículo)

Optional

Partial material damage to the insured vehicle covered under the Daños del Vehículo guarantee. Indemnification at actual repair cost of parts replaced and labour. Excludes tyre-only damage unless the vehicle suffers other material damage simultaneously. A deductible may be agreed in the policy particulars. Urgent repairs up to EUR 200 may be carried out without prior authorisation.

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Theft and Robbery (Robo / Apropiación Ilegal)

Optional

Covers loss of or damage to the insured vehicle resulting from theft (force on property), expropriation (force/intimidation on persons), simple theft (hurto) and theft of use (hurto de uso). Also covers 100% of damage caused to the vehicle during the theft or attempted theft. Theft of complete vehicle or all tyres: indemnified at 100% of Valor de Reposición if age < 2 years and first owner, otherwise Valor Depreciado. Partial theft of fixed elements: 100% of new value (batteries and tyres at 80% of new value). For external elements only (mirrors, wipers, brand badges): cap of EUR 1,000 per claim per annual period. Insurer has 40 days to attempt recovery before paying indemnity. Theft must be reported to competent authorities; copy of police report must be provided.

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Glass Damage (Rotura de Lunas)

Optional

Covers repair or replacement of the windscreen, rear window, side and other vehicle glass panels rendered unusable by accidental breakage or fragmentation. Also covers repair of damage to the front panoramic windscreen when the nature and extent of the damage permits. Glass coverage also includes the glass roof if it is standard or expressly declared in the policy. Excludes: defective installation damage, damage to headlights/mirrors/indicators, superficial scratches that do not affect normal visibility, non-standard glass or glass with serigraphs/art (indemnification limited to standard model value in that case).

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Natural Perils (Fenómenos de la Naturaleza — included in Daños del Vehículo)

Optional

Natural perils such as hail, falling trees/poles, landslides, subsidence of terrain/roads/bridges, and falling into water are covered under the Daños del Vehículo guarantee. Coverage applies unless the damage is classified by the Government as a national catastrophe or calamity (in which case Consorcio de Compensación de Seguros covers it). Only available for passenger cars (turismos) when contracted as a separate 'Fenómenos de la Naturaleza' guarantee per the IPID; when part of the broader Daños del Vehículo, all vehicle types benefit.

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Vandalism (Vandalismo de Terceros — included in Daños del Vehículo)

Optional

Wilful damage by third parties (vandalism) and damage during legally authorised demonstrations and strikes are covered under the Daños del Vehículo guarantee, provided the insured has made every effort to prevent the act and it does not derive from terrorism, rebellion, sedition, riot, or acts of Armed Forces/Security Forces (which are Consorcio-covered risks). Pre-existing damage prior to the vandalism act is excluded.

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Travel Assistance / Roadside Assistance (Asistencia en Viaje)

Optional

Comprehensive roadside and travel assistance covering: emergency mechanical repair (up to 60 minutes); towing to nearest official dealer or insured-chosen garage up to 100 km (EUR 240.40 limit); vehicle rescue (up to EUR 600); vehicle repatriation when repair > 8 hours or immobilised > 3 days and > 100 km from home; legal vehicle abandonment; storage costs (up to 15 days, EUR 160 max); transport/repatriation of occupants (hotel EUR 61/night up to 4 nights; alternative car hire up to EUR 300); pickup of vehicle by insured; spare parts dispatch; duplicate key dispatch; theft of 4 wheels; medical assistance; sanitary repatriation (medical expenses abroad up to EUR 6,000); convalescence (EUR 61/day up to 10 days); family ticket (up to 10 nights); personal assistance (messages, minors, deceased, professional driver, early return, luggage, legal defence abroad up to EUR 1,250, advance bail up to EUR 6,100, advance funds up to EUR 1,500, interpreter up to EUR 1,200). Vehicle assistance scope: Spain, Europe and non-European Mediterranean coastal countries (200 km strip), from km 0. Person assistance scope: worldwide from km 0; medical expenses abroad only.

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Replacement Vehicle (Vehículo de Sustitución)

Optional

Provides a rental vehicle (insurer's choice) to replace the insured vehicle when it is immobilised as a result of a traffic accident or illegal seizure, provided the authorised repair time exceeds 8 hours per the brand's tariff, or the vehicle is classified as a total loss. Service starts on the same day the claim is notified and coverage is confirmed. Maximum duration: 21 calendar days for accident/repair cases; up to 30 calendar days when vehicle has been stolen. Rental cost includes third-party liability insurance but excludes fuel, deposit and damage insurance. Service is managed from Spain regardless of where the incident occurred. Must be contracted in the policy particulars. Only available for passenger cars (turismos) and vans (furgonetas).

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Driver and Occupant Accident (Accidentes Corporales Conductor y Ocupantes)

Optional

Covers the authorised driver and/or occupants of the insured vehicle for bodily injury sustained in a traffic accident. Benefits include: death (100% of capital agreed in policy particulars); severe disability/total permanent invalidity (100% of capital); partial permanent invalidity (percentage of capital per baremo table); medical/surgical/pharmaceutical/hospitalisation expenses (unlimited if treated in insurer-designated or Consorcio-recognised centres in Spain; limited to sum insured if private choice in Spain or treatment abroad). Disability benefits and death benefits cannot be accumulated for the same accident. Death benefit for children under 14 is limited to funeral expenses by law.

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Key conditions

driver_age_experience_limit

No minimum age is specified in the GENERALI MOTOR general conditions for the basic casco coverages. However, for the Replacement Vehicle guarantee, the rental companies' standard requirements apply; the policy states that coverage will not be provided to drivers under 25 years of age or with fewer than 2 years of driving licence seniority for that service.

repair_network_requirements

No mandatory insurer-network requirement for casco repairs. The insured may choose any legally authorised garage. For towing under roadside assistance, the vehicle is taken to the nearest official brand dealer or, alternatively, to a garage chosen by the insured within 100 km. For medical expenses under accident coverage in Spain, treatment at insurer-designated or Consorcio-recognised centres is fully covered; free choice of clinic is subject to the sum insured limit.

territorial_scope

Voluntary coverages (own damage, fire, theft, glass, legal defence, accident): entire EEA and states party to the Multilateral Guarantee Convention, plus Morocco. Roadside assistance for the vehicle: Spain, Europe and non-European Mediterranean coastal countries within a 200 km coastal strip. Roadside assistance for persons: worldwide; medical expenses abroad only. Replacement vehicle service: Spain only, regardless of where the incident occurred.

anti_theft_requirements

Theft must be reported to the competent police authority; a copy of the police report must be provided to Generali. Thefts not reported to the authorities are excluded. The insurer has 40 days from notification to attempt recovery of the stolen vehicle before paying the indemnity. Thefts resulting from gross negligence of the insured or persons living with them, or committed by relatives up to the third degree of consanguinity or affinity or dependants, are excluded.

claim_notification_deadline

The policyholder, insured or beneficiary must notify Generali of a loss within a maximum of 7 days of becoming aware of it. Failure to notify within this period may result in a claim for damages caused by the delay. However, loss of the right to indemnification only occurs where wilful intent or gross negligence is proven. In addition, the insured must allow Generali access to the insured risk to determine the mechanics of the loss and assess the damage.

deductible_rules

A deductible (franquicia) is an amount expressly agreed in the policy particulars to be borne by the insured and deducted from any indemnity payable per claim. It is optional for the Daños del Vehículo guarantee (the policyholder may choose 'with deductible' or 'without deductible' at contracting). When a deductible applies, the maximum number of claims counted per declaration is four; without a deductible, a maximum of two claims per declaration is counted (where no third party is responsible). The specific deductible amount is set in the individual policy particulars.

Where to buy

Documents

IPID – Generali Automóviles (G-PATM-00013) — Insurance Product Information Document

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IPID – Generali Automóviles (G-PATM-00011) — Insurance Product Information Document

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IPID – Generali Autos — Insurance Product Information Document

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IPID – Generali Motor — Insurance Product Information Document

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Policy specifics

Travel Assistance

Coverage for vehicle assistance during travel, including roadside assistance, towing, and repair services

Legal Defense

Coverage for legal defense and handling of traffic violation claims and damage recovery

Total Loss Threshold

Total loss occurs when repair cost exceeds 75% of new vehicle value (if vehicle age < 2 years) or 75% of current market value (if vehicle age >= 2 years)

Vehicle Accessories Coverage

Fixed and non-removable vehicle accessories not included in standard manufacturer equipment are covered at 100% new value, except batteries and tires at 80% new value

Deductible (Franquicia)

Amount expressly agreed in policy conditions that is charged to the insured and deducted from indemnification for each claim

Claim Notification Period

Insured must notify company of accident/loss within 7 days of occurrence and permit company access to assess risk and valuation

Total Loss Threshold (GENERALI MOTOR)

Under GENERALI MOTOR, a total loss (Siniestro Total) occurs when the material damage causes the destruction, disappearance or complete write-off of the vehicle, or when the repair cost exceeds the vehicle's Valor Depreciado (defined as the Valor de Reposición minus 1% for each month elapsed since first registration, with a minimum floor of 10% of Valor de Reposición). This differs from the 75%-of-value threshold used in some other Generali product lines.