Pelayo
Pelayo is a motor casco insurance for the ES market with online purchase and 24/7 assistance.
Direct payment
Pelayo pays the repair workshop directly for damages covered under the policy, coordinating through its guaranteed network of workshops (red de talleres garantizados) or, if the free workshop choice guarantee (libre elección de taller) is contracted, through any workshop chosen by the insured. Payment is made directly to the workshop upon invoice.
Geographic scope
Spain and Andorra; EU member states; Green Card countries
Spain and Andorra (full coverage); EU and Green Card countries (liability coverage); EEA and Multilateral Guarantee Convention countries (mandatory liability limits or Spanish limits if higher)
Unique selling points
- Happy End 110: in the event of a total loss, Pelayo pays 110% of the vehicle's new value (first 2 years) or 110% of the GANVAM market value (thereafter), exceeding the replacement cost in both scenarios.
- Cláusula 1:24:72 service guarantee: if Pelayo fails to send a tow truck within 1 hour, assess the vehicle within 24 working hours, or return the repaired vehicle within 72 working hours, the insured receives a €100 discount on the next year's premium.
- Optional free workshop choice (libre elección de taller): the insured may take the vehicle to any workshop of their choice for all covered repairs, rather than being restricted to Pelayo's network.
- EV and plug-in hybrid extended coverage: includes 100% new-value cover for high-voltage batteries on theft or fire, in-situ battery recharging assistance, and up to €200 cover for theft or vandalism to the insured's own charging station.
- Roadside assistance from km 0 with 24/7 availability 365 days a year, covering all vehicle occupants and pets up to 50 kg, with four selectable tiers (Verde, Verde Plus+, Azul, Azul Plus+) including optional replacement vehicle with unlimited mileage.
Coverage limits
Own damage (daños propios)
Optional
Covers damage to all standard vehicle components caused by: traffic accident (regardless of fault), impact of objects, vehicle falling and ground or construction collapse, malicious acts by third parties and vandalism, and transport of the vehicle by other means. In case of total loss in the first two years from first registration, pays 110% of the new value (or acquisition value for second/subsequent owners); after two years, pays 110% of the GANVAM market value. Partial repairs are covered at 100% of repair cost for all standard components including tyres, up to the total loss limit. Optional deductible (franquicia) available: with deductible, the insured bears the agreed amount per accident; without deductible, Pelayo covers the full cost. Deductible does not apply when the sole damage is broken glass (lunas). Repair must be carried out at Pelayo's guaranteed workshop network unless the libre elección de taller guarantee is contracted.
Total loss – Happy End 110
Optional
Total loss is declared when the budgeted repair cost exceeds 100% of the new value or GANVAM value depending on vehicle age. In the first two years from first registration (first owner): 110% of the vehicle's new value is paid. For second or subsequent owners, 110% of the acquisition value. After two years: 110% of the GANVAM market value. This 'Happy End 110' benefit applies to the daños propios, incendio, and daños por pedrisco o granizo guarantees. A replacement vehicle with a maximum value of €210 is also provided when a total loss is declared within the first two years.
Partial damage / partial repair
Optional
Where the total repair cost does not exceed the total loss threshold, damage to all standard vehicle components (including tyres) is covered at 100% of the repair cost as assessed by a professional surveyor. Accesory extras declared in the particular conditions are also covered at 100% of repair cost. Repair must be carried out at Pelayo's guaranteed workshop network unless the libre elección de taller guarantee is contracted. Emergency repairs under €150 may be carried out without prior survey assessment.
Theft and robbery (robo/hurto)
Optional
Covers theft (robo – with force) and robbery without force (hurto). Vehicle theft without recovery: 100% of new value for first two years from first registration (first owner; second/subsequent owners: 100% of acquisition value instead of new value); 100% of GANVAM value thereafter. Damages to a recovered vehicle: 100% of repair cost (not exceeding the theft indemnity), excluding tyres which depreciate annually (100% yr 1, 80% yrs 2–3, 50% yr 4+). Standard parts stolen: 100% of new value except tyres, battery, and non-fixed mobile/multimedia/audio items which depreciate annually; EV high-voltage batteries covered at 100%. Declared accessories: covered per age-based scale (100%/80%/50%). Damage to locks, glass, and interiors to facilitate theft: 100% of cost. EV/plug-in hybrid owners: theft of or damage to their own charging station also covered up to €200. The insured must cooperate in recovery and submit a police report immediately. No cover if ITV (road-worthiness certificate) was expired more than 90 days at the time of the claim.
Glass damage (lunas)
Optional
Covers breakage of: front windscreen, rear windscreen, side windows, and factory-fitted sunroof (or declared as an accessory). Also covers damage caused by hailstones (pedrisco). At-home repair service for small windscreen impacts. Repair or replacement must be carried out at Pelayo's certified glazing network or guaranteed workshops, unless libre elección de taller is contracted. Deductible (franquicia) does not apply when the sole damage is broken glass.
Natural perils – hail/hailstone damage (daños por pedrisco o granizo)
Conditional
Covers material damage to the insured vehicle caused by hail or hailstones, subject to the guarantee being expressly stated in the particular conditions. In case of total loss in the first two years: 110% of new value (first owner) or 110% of acquisition value (subsequent owners). After two years: 110% of GANVAM value. Partial repair at 100% of cost for all standard elements including tyres. Declared accessories also covered at 100% of repair or at depreciated scale for total loss. If the hailstorm is classified as an extraordinary event, damage is covered by the Consorcio de Compensación de Seguros instead. Repair must be carried out at Pelayo's guaranteed workshop network unless libre elección de taller is contracted.
Vandalism and malicious acts by third parties
Optional
Vandalism and malicious acts by third parties are explicitly listed as a covered peril within the daños propios (own damage) guarantee. Damage is covered at 100% of repair cost for partial losses, and at 110% of new/GANVAM value for total losses (Happy End 110). For EV/plug-in hybrid owners: vandalism to their own charging station (correctly installed) is also covered up to €200, and the deductible does not apply to this sub-coverage even if a deductible applies to the main policy.
Roadside assistance in journey (asistencia en viaje)
Optional
Travel assistance coverage from km 0, available anywhere on any road suitable for circulation in Europe or Mediterranean border countries, from the insured's front door. Covers emergency repairs (for breakdowns or accidents) including wipers, lights, indicators, flat battery, tyre change for puncture, fuel error, lost or broken keys. Also covers in-situ recharging for fully discharged EV batteries where available. Towing and vehicle transfer: Verde tier – to workshop of insured's choice within 150km radius; Verde Plus+, Azul, and Azul Plus+ tiers – to any workshop chosen by insured (unlimited distance within Spain; in foreign breakdown, to Spanish workshop of choice). Recovery even when vehicle has fallen to a difficult-access location. Cover limit for towing: 110% of new value (first 2 years) / second-hand GANVAM value thereafter. Four tiers available: Verde, Verde Plus+, Azul, and Azul Plus+. Pelayo commits under Cláusula 1:24:72 to send a tow truck within 1 hour of request (in national territory); if this commitment is breached, €100 is deducted from the following year's premium.
Replacement vehicle (vehículo de sustitución)
Conditional
A replacement vehicle with unlimited mileage and mandatory insurance is provided in the following situations, depending on the assistance tier contracted: (1) Azul and Azul Plus+ tiers: replacement vehicle for accident or theft – 3 days for repairs under 8 hours; 7 days for repairs of 8+ hours; 17 days in case of total loss/traffic deregistration; 30 days for theft (starting 24h after police report). Vehicle category up to Group C; eco/zero-emission vehicle when insured vehicle has same characteristics, subject to availability. (2) Azul Plus+ tier only: replacement vehicle for breakdown exceeding 4 hours – 3 days for 4–8h repairs; 5 days for 8–16h repairs; 7 days for 16–24h repairs. Maximum annual cover: 10 days per policy year. Does not include fuel. (3) All tiers: if breakdown/accident/theft occurs more than 25km from home (10km in Canary Islands and Balearics) and repair is not possible on the same day, all tiers provide a 2-day replacement vehicle or hotel accommodation (3 nights, max 3-star; 4 nights for Verde Plus+, Azul, and Azul Plus+). (4) Upon total loss of the insured vehicle in the first two years from first registration: replacement vehicle up to €210. Must be requested via telephone 91 520 05 00.
Driver accident insurance (seguro del Conductor / accidentes personales)
Optional
Covers the driver (and optionally other vehicle occupants) involved in a road traffic accident with the insured vehicle. Capital amounts are set in the particular conditions. Covers: death (capital stated in particular conditions; double capital for married couple / de facto partners with common children dying in same accident); total permanent disability (capital in particular conditions; double for total dependency); partial permanent disability (percentage of total disability capital per functional impairment scale: 60% / 30% / 10%); temporary disability daily benefit (for insured aged 16–70 in medical sick leave). Medical assistance covered for 365 days after accident up to the limit in particular conditions, including: medical/surgical care, hospitalisation, ambulance, pharmacy, physiotherapy, rescue expenses, prosthetics, dental and corrective lens replacement (up to 10% of total disability capital). Home adaptation costs up to €10,000; vehicle adaptation costs up to €3,000 in case of total permanent disability. Funeral service or up to €3,000 in expenses upon accidental death of driver or occupants. Post-accident psycho-emotional assistance (for serious accidents with fatalities/major disability): up to 10 sessions, limit €1,500.
Key conditions
driver_age_experience_limit
No minimum driver age is stated in the general conditions for the casco/own damage guarantees. However, daily disability benefit (prestación diaria) under the driver accident insurance only applies to insured persons aged 16 to 70. The policy price varies per driver profile including driving licence seniority.
repair_network_requirements
Repairs to the insured vehicle must be carried out at Pelayo's guaranteed workshop network (red de talleres garantizados) unless the libre elección de taller (free workshop choice) guarantee is expressly contracted and stated in the particular conditions. Pelayo commits under Cláusula 1:24:72 to assess the vehicle by a professional surveyor by the next working day from declaration of the claim, or within 24 working hours from deposit at the workshop; and to return the vehicle within 72 working hours for repairs of up to 8 hours of work when using a 'Taller máximo 72 horas' network workshop.
territorial_scope
The policy covers in Spain and the Principality of Andorra, EU member states, and countries adhering to the Green Card system as listed in the International Insurance Certificate. In EEA states or Multilateral Guarantee Convention countries not covered above, third-party liability is covered up to the compulsory insurance limit of that state, or Spanish legal limits if higher. Assistance in journey covers Europe and Mediterranean border countries. Assistance for illnesses/injuries also covers worldwide for the policyholder, spouse/partner and dependant relatives, under Azul and Azul Plus+ tiers.
anti_theft_requirements
No specific anti-theft device requirement is stated for the theft/robbery coverage in the general conditions. However, theft cover is voided if the insured vehicle's ITV (road-worthiness test) was expired for more than 90 calendar days at the time of the claim. The insured must cooperate in vehicle recovery and submit a police report immediately upon theft.
claim_notification_deadline
The insured must notify Pelayo immediately upon any claim. For traffic infringement defence (multas), the notification must be made within 5 calendar days of receiving the sanction. For the Cláusula 1:24:72 service level complaint, the insured must notify within 30 calendar days of the service failure. The certificado de garantía compensation must be requested within 30 calendar days of becoming aware of the resolution. Prior professional damage survey by Pelayo is mandatory before any repair, initiated within a maximum of 5 working days from the insured communicating the workshop; delay in starting the survey triggers the certificado de garantía compensation.
deductible_rules
The daños propios (own damage) cover can be contracted with or without a deductible (franquicia). With a deductible, the insured bears the agreed amount per accident; Pelayo covers the remainder. Without deductible, Pelayo covers the full cost of repairs. The deductible does not apply when: (a) the sole damage is broken glass (lunas); (b) damage is caused by fire (incendio); (c) damage is caused by theft (robo); (d) vandalism damage to an EV charging station. Available deductible amounts for daños propios per official marketing sources: €0 (sin franquicia), €200, €300, €450, €600, €900. Higher deductibles result in lower annual premiums.
Where to buy
Policy specifics
Helmet damage coverage
Coverage for damage to motorcycle helmet sustained during accidents requiring medical assistance
Protective clothing damage coverage
Coverage for damage to protective clothing and gloves sustained during motorcycle accidents requiring medical assistance
Comprehensive vehicle damage (Todo Riesgo)
Full coverage for damage to the insured vehicle regardless of fault, including theft, fire, and own damage in accidents
EV/plug-in hybrid charging station coverage
Exclusively when the insured vehicle is electric or a plug-in hybrid, and when the charging station is owned by the insured: (a) Under the robo (theft) guarantee: damages caused by attempted theft or total theft of the charging station are covered up to €200. (b) Under the daños propios guarantee: damages caused by vandalism to the charging station are covered up to €200, and no deductible applies to this sub-coverage. In both cases the station must be correctly located and installed.
Tyre repair/replacement and handyman service (garantía seguridad)
Optional guarantee (when expressly stated in particular conditions) covering: (1) Handyman service (manitas auto): one service per year, professional sent anywhere in Spain to check levels, replace consumables (bulbs, fuses, wipers), install accessories (roof box, ski rack), configure electronic devices. Maximum 60 minutes. Must be requested 48 working hours in advance via 91 833 70 76. (2) Tyre cover: reimbursement for tyre repair (puncture, max €50) or replacement (irreparable blowout, max €300 per tyre, includes mounting/dismounting, valve, balancing, counterweights and labour). Up to 2 claims per year (2 repairs, or 1 repair + 1 replacement). Must be reported within 48h of occurrence and requested via 91 833 70 76.
Medical assistance requirement
Helmet and clothing damage coverage requires that the accident resulted in need for medical/health assistance
Deductible (Franquicia) selection
Comprehensive auto coverage (Todo Riesgo) allows customer selection of deductible amount ranging from €180 to €900
Service level guarantee – Cláusula 1:24:72
Pelayo commits to three service levels in national territory: (1) Tow truck (grúa) maximum 1 hour from request, for the first intervention per breakdown or accident, when roadside assistance is covered and the call is made via the designated telephone. (2) Vehicle inspection (perito) by the next working day from claim declaration, or within 24 working hours from deposit at the workshop. (3) Vehicle delivery from workshop (taller) within 72 working hours for repairs up to 8 hours of work, when repair is carried out at a Taller máximo 72 horas network workshop. If any of these commitments is breached and the insured requests compensation within 30 calendar days, Pelayo will deduct €100 from the following year's premium.