Europ Assistance
Europ Assistance is a travel insurance for the ES market with online purchase and 24/7 assistance.
Direct payment
Europ Assistance organizes and pays directly for covered services when contacted in advance. For reimbursement of costs incurred without prior authorization, original invoices and payment receipts must be submitted. Reimbursement of cash amounts of 10,000 EUR or more paid abroad requires bank documentation.
Geographic scope
Spain and abroad (worldwide)
Coverage valid from 35 km from habitual residence (15 km for island residents); worldwide scope depending on contracted modality; excludes war zones and sanctioned countries (Iran, North Korea, Syria, Venezuela, Belarus, Afghanistan, Myanmar, Russia, Donetsk, Lugansk, Kherson, Zaporizhzhia)
Unique selling points
- Pioneer travel assistance company founded in 1963, operating in over 200 countries and territories with a network of 750,000 providers and 24/7 assistance centers worldwide.
- Medical expenses covered up to 150,000 EUR (6LI VIAJERO) or up to 200,000 EUR (TOTAL FUN! world scope), with repatriation via dedicated medical aircraft across Europe and the Mediterranean rim included at no extra cost.
- COVID-19 is treated as any other illness, with full medical and hospital coverage included within the standard medical expenses limit and no additional premium required.
- Optional pre-existing conditions module available for the Viajero consumer line, covering up to 50,000 EUR in medical expenses for declared pre-existing conditions – a benefit competitors typically exclude or charge extra for.
- Digital online claims reimbursement portal ("Reembolso Online") allows policyholders to file, track, and manage claims electronically 24/7, without requiring postal submission of documents.
Coverage limits
Medical Expenses Abroad
Covered
Covers physician fees, hospital costs, prescribed medications during initial treatment (chronic continuation excluded), and medically ordered local ambulance transport in case of unforeseen illness or accident during travel abroad. Coverage ranges from 900 EUR (GO ROUND modality) to 200,000 EUR (TOTAL FUN! world scope). The 6LI VIAJERO IPID states up to 150,000 EUR. Annual modalities (BYEBYE) cover Europe at 60,000 EUR and rest of world at 100,000–200,000 EUR. A 50 EUR deductible applies per medical service incident. Medical expenses in Spain and abroad are not cumulative.
Emergency Medical Treatment
Covered
Emergency medical treatment is covered within the overall medical expenses limit. Contact with Europ Assistance's medical team is required as soon as possible; prior authorization is needed for non-emergency procedures. Coverage applies to unexpected illness or accident during travel outside the habitual residence. Emergency treatment due to COVID-19 is covered as any other illness.
Hospitalization Expenses
Covered
Hospitalization costs are covered as part of the overall medical expenses guarantee up to the limit of the contracted modality. No separate hospitalization sublimit is stated; it is included within the medical expenses ceiling. Hotel stay extension (up to 10 days) is covered if hospitalization is not required but the insured cannot continue travel.
Outpatient Treatment
Covered
Outpatient treatment (physician fees, diagnostic tests authorized by Europ Assistance's medical team, and medications prescribed during the initial visit) is covered within the overall medical expenses limit per contracted modality. Continuation of chronic treatments is excluded.
Emergency Dental Expenses
Covered
Emergency dental treatment is covered within the overall medical expenses guarantee and its corresponding limit per modality. Limits confirmed from the benefits table: GO ROUND 60 EUR, SCHENGEN 100 EUR, SCHENGEN PLUS 100 EUR, FUN! 120 EUR, BYEBYE! 60 EUR, MISSYOU! 150 EUR, TOTAL FUN! 170 EUR. Excluded: endodontics, aesthetic reconstructions of previous dental treatments, prostheses, crowns, and implants.
Medical Transport
Covered
Europ Assistance organizes and covers medical transport of sick or injured insured persons to a better-equipped hospital or to their habitual residence, using the means determined solely by its medical team: medical aircraft (Europe and Mediterranean rim only), helicopter, ambulance, first-class train, or regular scheduled flight. No monetary limit is stated for this service; it is covered in full subject to medical authorization. If the insured refuses the proposed transport, all warranties and resulting costs are suspended.
Medical Evacuation
Covered
Medical evacuation to an appropriately equipped hospital or to a hospital near the insured's habitual residence is organized and fully covered by Europ Assistance when authorized by its medical team. The mode of transport (including medical aircraft limited to Europe and Mediterranean rim, helicopter, ambulance, train first class, or scheduled flight) is chosen exclusively on medical grounds. No monetary cap is stated in the T&C.
Repatriation of Mortal Remains
Covered
In the event of the insured's death during a covered trip, Europ Assistance organizes and fully covers the transport of mortal remains to the place of burial at the insured's habitual residence, including embalming, minimum mandatory coffin, and administrative formalities. Funeral and burial expenses are excluded. This guarantee applies regardless of the cause of death.
Search and Rescue
Excluded
Search and rescue of persons in mountains, chasms, sea, or desert is explicitly excluded from all modalities under the general exclusions applicable to all modalities except STOP!
COVID-19 Treatment
Covered
COVID-19 is treated as any other illness under the policy. Medical and hospital assistance if the insured falls ill with COVID-19 is covered within the general medical expenses limit of the contracted modality. Consequences of movement restrictions due to the pandemic (lockdowns, border closures, emergency states, generalized quarantines) are excluded. PCR tests are only covered when symptoms are present or when required by a hospital to treat another illness or accident.
Pre-existing Medical Conditions
Excluded
Pre-existing or chronic illnesses, injuries, or conditions suffered by the insured prior to the start of the trip that manifest during travel are generally excluded. The only exception under the base T&C is if the same condition was treated by Europ Assistance during the same annual insurance period. The ACUNSA co-branded version excludes all pre-existing and chronic conditions categorically.
Winter Sports Cover
Conditional
Winter sports consequences are excluded from the general policy. Coverage is only available in the annual modalities: BYEBYE!, BYEBYE COUPLE!, BYEBYE FAMILY!, and MISSYOU!. For the Viajero consumer line, a separate sports module (VIAJERO NIEVE) can be purchased as an add-on.
Adventure Sports Cover
Excluded
Adventure sports (rafting, bungee jumping, hydrospeed, canyoning, and similar activities) are excluded from the standard guarantee. Europ Assistance will only intervene from the moment the insured is under treatment at a medical centre. Additionally, boxing, weightlifting, wrestling, martial arts, mountaineering with glacier access, sled sports, scuba diving, speleology, and trampolining are explicitly excluded. Competitive or motorized sports (races, rallies) are also excluded.
Pregnancy Complications
Conditional
Diagnosis, monitoring, and treatment of pregnancy, voluntary termination, and childbirth are excluded. Coverage is only available for urgent obstetric care and only prior to the sixth month of gestation (26th week according to ACUNSA version, 6th month in EA general T&C).
Private Civil Liability
Covered
Covers up to 30,000 EUR for personal injury, material damage, and consequential losses caused involuntarily by the insured to third parties during travel, pursuant to applicable tort law. Professional liability, vehicle use/operation liability, weapons liability, and economic damages not arising from prior personal or material damage are expressly excluded. Present in FUN!, TOTAL FUN!, BYEBYE!, MISSYOU!, ALLTOGETHER!, and SCHENGEN PLUS! modalities.
Legal Assistance Abroad
Covered
Advance of bail and payment of legal fees (attorney and solicitor) arising from a traffic accident abroad. Limits per modality from benefits table: FUN! 600 EUR, TOTAL FUN! 3,000 EUR, BYEBYE! not covered, MISSYOU! 3,000 EUR. Additionally, advance of criminal bail is covered up to 12,000 EUR in FUN!, TOTAL FUN!, BYEBYE!, and MISSYOU! modalities. All advances must be reimbursed to Europ Assistance within 30 days.
24/7 Assistance Service
Covered
Europ Assistance provides a free 24/7/365 assistance service for all insured persons. From Spain: 902 15 85 85; from abroad: +34 915 149 900. The 24-hour service includes information on tourism, administrative formalities, medical information, travel conditions, transportation, accommodations, restaurants, vehicle-related services, and transmission of urgent messages. In order to access any guaranteed service, the insured must first contact Europ Assistance.
Key conditions
Assistance call deadline
The insured must contact Europ Assistance immediately upon occurrence of any event that may give rise to a covered guarantee. In the event of force majeure preventing this, the call must be made as soon as the cause ceases. Maximum 7 days from knowledge of the incident to report it; failure to report within this period may result in Europ Assistance claiming resulting damages and losses.
Unauthorized treatment
Services not previously communicated to Europ Assistance and those for which prior authorization was not obtained are expressly excluded as a general rule. If the insured acts contrary to instructions given by Europ Assistance, any costs incurred due to such non-compliance are borne entirely by the insured. If the insured refuses medical transport in the manner and conditions determined by Europ Assistance's medical team, all guarantees and costs resulting from that decision are automatically suspended.
Purchase while abroad
The policy must be signed/accepted and the premium paid before the travel start date, which cannot be later than the start of the trip. The guarantee for travel cancellation (non-commenced trip) only takes effect when at least 72 hours have elapsed between contracting the insurance and the event causing the cancellation. Once the insured period has started, the premium is not refunded under any circumstances.
Chronic conditions
Chronic diseases (defined as lasting three months or more and normally progressing slowly) are excluded from coverage. Pre-existing or chronic conditions that manifested before the start of travel are not covered when they manifest during the trip, with the sole exception in the base T&C being if the same condition was already treated by Europ Assistance during the same annual insurance period. Medication continuation for chronic conditions is also excluded from pharmacy reimbursement.
Pregnancy
Pregnancy diagnosis, monitoring, treatment, voluntary termination, and childbirth are excluded. Coverage applies only for urgent obstetric attention occurring before the sixth month of gestation. The ACUNSA co-branded version specifies the limit as before week 26 of gestation.
pre_existing_conditions
Pre-existing conditions present before policy inception or before the start of travel are excluded. The policy covers only unforeseen illness ("enfermedad sobrevenida") that arises unexpectedly during travel and requires medical attention. The only exception in the base retail T&C is when the same condition was treated by Europ Assistance during the current annual insurance period.
coverage_duration_limit
Coverage is valid for trips not exceeding 90 consecutive days. Annual modalities (BYEBYE!, BYEBYE COUPLE!, BYEBYE FAMILY!) are valid for foreign stays not exceeding 90 consecutive days. For Schengen and Schengen Plus modalities when the policyholder does not have habitual residence in Spain, the maximum duration cannot exceed 120 days. The MISSYOU! modality offers semi-annual (183 days) or annual (365 days) coverage for long-term stays.
Where to buy
Documents
Europ Assistance Travel Insurance – General Terms and Conditions (Retail Modalidades Line)
terms_and_conditions
IPID – Seguro de Asistencia de Viaje 6LI VIAJERO (Europ Assistance Spain)
ipid
Europ Assistance Travel Assistance Insurance – General Conditions (ACUNSA Co-branded Edition 2025.1)
terms_and_conditions
Policy specifics
Medical Expenses Coverage
Coverage for sudden illness or accident medical expenses during travel, including hospitalization, medical fees, and medication costs
Medical Repatriation
Coverage for transportation costs and organization of medical repatriation to home country when necessary due to serious illness or injury
Geographic Coverage Scope
Travel insurance valid in worldwide destinations or limited geographic areas (Spain, Europe, Schengen Area) depending on policy variant
Emergency Dental Expenses
Optional or limited coverage for emergency dental treatment during travel due to sudden dental problems
Minimum Distance from Habitual Residence
Insurance coverage begins only when insured person travels at least 35km from habitual residence (15km for island residents)
Maximum Trip Duration
Coverage valid for maximum 90 consecutive days per trip in most standard travel insurance variants
Pre-existing Medical Conditions
General exclusion of coverage for pre-existing health conditions unless specifically declared and covered; Covid-19 treated as any other illness
Medical Authorization Requirement
Insured must contact medical assistance center for authorization before or immediately after medical treatment; advance authorization required for certain procedures
Deductible per Medical Service
Typically 50 euros deductible per medical service incident; varies by specific policy variant and coverage level
Excluded High-Risk Activities
Winter sports, competitive sports, aerial sports, mountaineering with glaciers, and professional sports participation excluded; amateur sports coverage varies by variant
Travel for Medical Treatment Exclusion
Coverage excluded when primary purpose of travel is to receive medical treatment or surgery; applies to planned medical procedures