Insurer profile
HanseMerkur Reiseversicherung AG
HanseMerkur Reiseversicherung AG is a German travel insurance specialist and part of the independent, mutually-owned HanseMerkur Versicherungsgruppe based in Hamburg; it has operated in Austria since 2012, offering travel, pet and vehicle-related insurance via its Vienna office.
Source- Legal entity
- HanseMerkur Reiseversicherung AG
- Headquarters
- Hamburg, Germany (Austrian office: Dannebergplatz 19/9, 1030 Vienna)
- Parent group
- HanseMerkur Versicherungsgruppe (HanseMerkur Krankenversicherung auf Gegenseitigkeit)
- Regulator
- Bundesanstalt für Finanzdienstleistungsaufsicht (BaFin, home supervisor in Germany); cross-border activity in Austria is also subject to oversight by the Austrian Finanzmarktaufsicht (FMA)
- Phone
- +43 1 710 48 40 0
- service@hansemerkur.at
- Founded
- 1977
- Last verified
- Aug 25, 2026
Products from HanseMerkur Reiseversicherung AG
travel
Foreign Health Insurance
Covers the costs of medical treatment and repatriation to Austria in case of illness or accident abroad.
travel
Annual Foreign Health Insurance
An annual travel health policy covering an unlimited number of trips abroad during the year.
travel
Trip Cancellation Insurance
Reimburses cancellation costs, without deductible, if a booked trip cannot be undertaken.
travel
Trip Cancellation Insurances Overview
A range of cancellation policies covering trip cancellation or curtailment costs due to unforeseen events.
travel
Cancellation and Travel Protection Package
A combined all-in-one package bundling trip cancellation, travel health, accident, liability and baggage cover.
travel
Travel Insurance for Austria & Europe (self-drivers)
Cancellation and travel protection for domestic trips within Austria and Europe travelled by car, motorhome or motorbike.
travel
Annual Travel Protection
An annual package for frequent travellers including trip curtailment, delay, accident and travel health cover for unlimited trips.
travel
Incoming Insurance for Foreign Guests (Come2Austria)
Health, accident and cancellation cover for foreign visitors staying in Austria, including Schengen-visa compliant policies.
travel
Reisekrankenversicherung für Studenten/junge Gäste
Foreign health insurance designed for young foreign visitors and long-term guests staying in Austria and Europe.
motor
Rental Car Insurance
Covers the deductible/excess in case of an accident or theft involving a rented car or motorbike, valid worldwide.
motor
Rental Motorhome/Camper Protection
Reduces the deductible and cancellation costs for rented motorhomes/campers and covers luggage stored inside.
property
Bicycle / E-Bike Insurance
Worldwide cover for bicycles and e-bikes up to EUR 10,000 against theft, damage and wear, for everyday use, leisure and travel.
pet
Dog Health Insurance
Health and surgery insurance for dogs of any breed, covering up to 100% of veterinary treatment costs.
pet
Cat Health Insurance
Health and surgery insurance for cats, covering up to 100% of veterinary treatment costs with free choice of vet.
Regulatory updates
HanseMerkur Reiseversicherung AG is listed by the Austrian FMA among insurers authorised to provide cross-border insurance services (Dienstleistungsfreiheit) in Austria for insurance class 15/18 (travel assistance). In 2024 the group introduced pet health insurance in Austria for the first time as part of its internationalisation strategy, expanding beyond its original travel-insurance focus, and in 2025 the group marked 150 years since its founding roots while posting record premium income group-wide.
Reputation and reviews
Offer pages
Travel insurance
HanseMerkur is a travel insurance for the Austria market with online purchase and 24/7 assistance.
Last verified Aug 26, 2026