Reviewed from source documents

HanseMerkur Reiseversicherung AG

HanseMerkur

HanseMerkur is a travel insurance for the Austria market with online purchase and 24/7 assistance.

Last verified Aug 26, 2026Reviewed by: Boleron EUTerms & conditions: 2025-09-16Underwritten by: HanseMerkur Reiseversicherung AG
Online purchase24/7 helpline

Direct payment

Via the 24-hour emergency service, HanseMerkur can issue a direct guarantee of payment to the treating hospital of up to EUR 15,000 (granted as a loan against a copy of ID/passport); amounts advanced must be repaid by the insured within one month of invoicing if no other health cover applies.

Geographic scope

Worldwide

Coverage applies worldwide; it begins when crossing the border out of Austria into a foreign country and ends when crossing back into Austria.

Unique selling points

  • Unlimited reimbursement of medically necessary outpatient and inpatient treatment costs abroad, well above the fixed caps many competitors apply.
  • One annual premium covers an unlimited number of trips per year (each up to 62 days), making it more economical than buying single-trip cover from the second trip onward.
  • Worldwide, multilingual 24-hour emergency call service that arranges direct payment guarantees to hospitals and organises medically necessary repatriation.
  • Hotel costs for an accompanying co-insured person are covered if the policyholder cannot travel home due to a hospital stay, a benefit not all competing annual policies include.
  • Flexible family cover for up to 7 people (2 adults plus children up to age 25) without any requirement of kinship or shared household.

Coverage limits

Medical treatment costs abroad

Not established from the insurer's documents

Reimburses locally customary, medically necessary treatment costs incurred abroad (outpatient and inpatient treatment, medication, dental first aid, radiology, physiotherapy, unavoidable operations) in unlimited amount unless a specific sub-limit is stated.

SourceThird-party source, not the insurer's document

Emergency treatment / unavoidable operations

Not established from the insurer's documents

Unavoidable (medically urgent) operations abroad are covered in full, in unlimited amount (VB-KV 2025 §1.2 i).

SourceThird-party source, not the insurer's document

Inpatient hospital treatment

Not established from the insurer's documents

Inpatient treatment in a facility recognised as a hospital in the country of stay, under permanent medical supervision, is reimbursed in unlimited amount (VB-KV 2025 §1.2 c).

SourceThird-party source, not the insurer's document

Outpatient treatment

Not established from the insurer's documents

Medically necessary outpatient treatment abroad, including physician fees and prescribed medication, is reimbursed in unlimited amount (VB-KV 2025 §1.2 a, d).

SourceThird-party source, not the insurer's document

Emergency dental treatment

Not established from the insurer's documents

Pain-relieving conservative dental treatment, simple fillings and repairs to existing dentures performed or prescribed by a dentist are covered in unlimited amount; dentures, crowns, orthodontics and implants are excluded (VB-KV 2025 §1.2 b, §3.2 k).

SourceThird-party source, not the insurer's document

Medical transport to nearest hospital

Not established from the insurer's documents

Transport to the nearest suitable hospital for inpatient treatment and back to the accommodation is covered in unlimited amount (VB-KV 2025 §1.2 j).

SourceThird-party source, not the insurer's document

Repatriation transport to home hospital

Not established from the insurer's documents

If medically advisable and reasonable, extra costs of a repatriation transport to the nearest suitable hospital at the insured's home address are covered in unlimited amount, including an escort where required; also covered if inpatient treatment abroad is expected to exceed 10 days or its cost exceeds the transport cost (VB-KV 2025 §1.6.1, §1.6.3).

SourceThird-party source, not the insurer's document

Repatriation / burial costs

Not established from the insurer's documents

In the event of death, burial costs abroad up to the amount that a repatriation would have cost, or the additional costs of repatriation to the permanent place of residence, are covered in unlimited amount (VB-KV 2025 §1.6.4).

SourceThird-party source, not the insurer's document

Search and rescue costs

Not established from the insurer's documents

Neither the terms and conditions nor the product pages reviewed mention search and rescue cost coverage for this product.

SourceThird-party source, not the insurer's document

COVID-19 treatment abroad

unlimited

Medically necessary treatment costs for a COVID-19 infection incurred abroad are covered as ordinary illness, including costs above EUR 100,000; this remains the case since the WHO classified the coronavirus as a pandemic, and an official travel warning does not affect coverage.

Source

Pre-existing conditions

Not established from the insurer's documents

No cover exists for events that had already occurred at the time of booking or departure, or where it was already clear at departure that they would occur during the trip as planned; this also applies to pre-contractual conditions (VB-KV 2025 §4.5).

SourceThird-party source, not the insurer's document

Winter sports cover

Not established from the insurer's documents

No specific mention of winter sports cover was found in the terms and conditions or the reviewed product pages.

SourceThird-party source, not the insurer's document

Adventure sports cover

Not established from the insurer's documents

The terms only exclude events occurring during motorsport competitions (rallies) and related training; general adventure sports cover is not otherwise addressed.

SourceThird-party source, not the insurer's document

Pregnancy-related treatment

Not established from the insurer's documents

Medically necessary treatment for pregnancy-related complaints, deliveries up to the end of the 36th week of pregnancy (premature birth), treatment for miscarriage, and medically necessary termination of pregnancy are covered as an insured event, in unlimited amount; treatment for disorders of the reproductive organs is excluded (VB-KV 2025 §1.2 a, §2.1, §3.2 n).

SourceThird-party source, not the insurer's document

Personal liability

Not established from the insurer's documents

This is a stand-alone travel health insurance; personal liability abroad is not part of this product and is offered by HanseMerkur only as a separate liability product.

SourceThird-party source, not the insurer's document

Legal assistance

Not established from the insurer's documents

Legal assistance abroad is not mentioned in the terms and conditions of this travel health insurance product.

SourceThird-party source, not the insurer's document

24/7 emergency assistance service

Not established from the insurer's documents

A worldwide, multilingual 24-hour emergency call service (reachable in Austria at +43 1 3152444) advises on medical care options, issues payment guarantees to hospitals, and organises repatriation (VB-KV 2025 §1.1, §5.1).

SourceThird-party source, not the insurer's document

Key conditions

Assistance call deadline

In case of inpatient hospital treatment, the insured must contact HanseMerkur's worldwide emergency service without delay, before extensive diagnostic or therapeutic measures begin (VB-KV 2025 §4.1).

Unauthorized treatment

If the insured intentionally or through gross negligence breaches this or other duties (e.g. failing to contact the emergency service), HanseMerkur may be released from its obligation to pay, per §6 VersVG (VB-KV 2025 §4.2, Abschnitt II §5.3).

Purchase while abroad

If the contract is concluded only after the trip has already begun, cover applies only to trips booked after the contract was concluded (VB-KV 2025 §1.2.2).

Chronic conditions

Chronic conditions that already existed or had already manifested before the contract was concluded are treated as pre-contractual conditions and are excluded from cover (VB-KV 2025 §4.5).

Pregnancy

Medically necessary treatment for pregnancy-related complaints, deliveries up to the end of the 36th week of pregnancy, miscarriage and medically necessary termination are insured events; treatment for disorders of the reproductive organs is excluded (VB-KV 2025 §1.2 a, §2.1, §3.2 n).

Pre-existing condition exclusions

No cover exists for events that had already occurred, or were already foreseeable as certain to occur during the planned trip, at the time of booking or departure, including pre-contractual conditions (VB-KV 2025 §4.5).

Coverage duration limit

Under the annual policy, cover applies to any number of trips, but ends on the 63rd day of any single trip if its duration exceeds 62 days (VB-KV 2025 §1.4.2).

Where to buy

Documents

Terms and Conditions VB-KV 2025 (JRV-A) – Annual Travel Health Insurance (current edition)

Terms & conditions

Open

Terms and Conditions VB-KV 2024 (JRV-A) – Annual Travel Health Insurance (previous edition)

Terms & conditions

Open

Policy specifics

Medical repatriation to Austria

Costs for medically advisable and reasonable repatriation to Austria are covered

Source

Maximum trip duration

Annual variant covers multiple trips up to 62 days per trip, unlimited number of trips within one year

Source

COVID-19 treatment coverage

Medically necessary treatment costs for COVID-19 infections incurred abroad are generally covered, including costs exceeding EUR 100,000

Source

24/7 emergency call service

Multilingual specialists available around the clock to provide information about medical care and organize repatriation

Source

Hotel costs for co-insured persons

If policyholder is unable to travel due to inpatient stay, hotel costs for accompanying co-insured person are covered

Source

Automatic annual renewal

Annual policy automatically extends for another year without any action required, unless cancelled one month before expiry

Source

No deductible

No deductible (Selbstbeteiligung) is charged for medical treatment claims

Source

Worldwide coverage

Medical treatment costs covered worldwide; coverage begins upon departure from Austria

Source

Insurable persons and eligibility

Not established from the insurer's documents

Individual persons and families with permanent residence in Austria; specific eligibility criteria defined in T&C

SourceThird-party source, not the insurer's document

Coverage commencement

Coverage begins at earliest when premium is paid; insurance concluded anytime before trip departure

Source

Early termination option

If trip ends earlier than planned, contract may be terminated in writing within 31 days of departure; partial premium refunded for unused days

Source

Outbreak-related exclusions

Fear of falling ill, high risk of infection, or travel warnings do not constitute insured events; specific COVID-19 outbreak conditions apply

Source

Sources