Extracted from source documents

Allianz Assistance Travel insurance (Reiseschutz)

Underwritten by AWP P&C S.A., Niederlassung für Österreich (Allianz Assistance / Allianz Travel) · Austria

travel insurance from Allianz Assistance for the Austria market, with online purchase and 24/7 assistance.

Verified Aug 26, 2026 · Terms dated 2018-04Sources

Online purchase24/7 helpline

Unique selling points

Three-tier medical travel insurance line (BASIC, CLASSIC, ALL RISK MED) with medical expenses cover ranging from €300,000 up to €1,000,000.

ALL RISK MED tier covers treatment costs for pre-existing physical and psychological conditions up to €500,000, unusual for standard travel medical products.

Worldwide 24/7 emergency hotline backed by a global network of doctors, hospitals and ambulance companies.

Access to telemedicine consultations via the Allyz platform for policyholders during their trip.

Medically necessary repatriation and ambulance-jet transport reimbursed at 100% of cost across all three tiers.

Coverage limits

Covered

Medical treatment expenses abroad

€300K – €1M

Covers inpatient and outpatient medical treatment abroad including transport to hospital. BASIC: up to €300,000 (separate outpatient sub-limit line listed but exact figure not retrievable from the excerpt); CLASSIC: up to €500,000 (unexpected acute chronic illness sub-limit €50,000); ALL RISK MED: up to €1,000,000.

Covered

Emergency medical treatment

€300K – €1M

Same benefit line as medical treatment expenses: BASIC up to €300,000, CLASSIC up to €500,000, ALL RISK MED up to €1,000,000 for stationary/ambulatory treatment including transport to hospital.

Covered

Inpatient hospital treatment

€300K – €1M

Stationäre Behandlung (inpatient treatment): BASIC up to €300,000, CLASSIC up to €500,000, ALL RISK MED up to €1,000,000, as part of the combined inpatient/outpatient treatment limit.

Covered

Outpatient treatment

€300K – €1M

Ambulante Behandlung is listed as its own row in BASIC (exact sub-limit not retrievable from the excerpt) and is combined with inpatient treatment in CLASSIC (€500,000) and ALL RISK MED (€1,000,000).

Covered

Emergency dental

Covered

Emergency (pain-relief) dental treatment abroad is reimbursed as part of the general 'Krankenversicherung im Ausland bei Unfall und Krankheit' (medical treatment abroad) benefit, which is capped at €320,000 per year for Top Jahresreiseschutz and €1,000,000 per year for Top Jahresreiseschutz PLUS. No separate stand-alone dental sub-limit is stated in the official coverage overview.

Covered

Medical transport (ambulance jet / repatriation)

Covered

Ambulanzjet or medically necessary repatriation, or after 3 days of hospitalization, reimbursed at 100% of cost in all three tiers (BASIC, CLASSIC, ALL RISK MED); CLASSIC/ALL RISK MED apply a 100% rate also to unexpected acute chronic-illness cases up to €50,000.

Covered

Medical evacuation

Covered

Covered under the same Ambulanzjet/Heimtransport benefit line as medical_transport, reimbursed at 100% of cost in all three tiers.

Covered

Repatriation Of Remains

unlimited

Überführung im Todesfall: if the insured person dies during a trip, the Assistance-Zentrale covers the full costs ('volle Kosten') of repatriating the mortal remains to the permanent residence in Austria.

Covered

Search & rescue

€11K

Such- und Bergungskosten im Ausland (search and rescue costs abroad, including helicopter rescue) are covered up to €11,000 per insured event.

Conditional

COVID-19 treatment

Conditional

A sudden, unexpected serious illness of the insured person that is officially classified as an epidemic or pandemic disease (e.g. Covid-19) is explicitly named as a covered illness event triggering medical assistance/repatriation and trip-cancellation benefits. However, general circumstances arising from an epidemic or pandemic (e.g. travel restrictions, not personal illness) are separately excluded from certain benefits such as trip interruption (Reiseabbruch) under the policy's exclusion clauses.

Conditional

Pre-existing / chronic conditions

€30K – €500K

BASIC covers unexpected acute flare-ups of chronic illness up to €30,000; CLASSIC up to €50,000; ALL RISK MED additionally provides an 'All Risk Med-Schutz' covering treatment costs for pre-existing physical and psychological conditions up to €500,000. Conditions known at the time of taking out the policy are otherwise excluded.

Conditional

Winter Sports Cover

Conditional

No specific stand-alone winter-sports benefit or limit is stated for this product in the official documents reviewed. Ordinary recreational winter sports (e.g. skiing/snowboarding on marked pistes) fall under the general accident and medical-assistance benefits (including the €11,000 search-and-rescue limit and the general medical treatment sum insured), while participation in Extremsportarten (extreme/high-risk sports) is excluded per the general exclusions referenced in the policy's FAQ.

Excluded

Adventure Sports Cover

Excluded

The insurer's official FAQ states that common exclusions from the travel insurance contract include risky activities such as extreme sports (Extremsportarten), acts of war, or terrorism ('Zu den üblichen Ausschlüssen gehören risikoreiche Aktivitäten wie Extremsportarten, Kriegshandlungen oder Terrorismus'). Detailed lists of general and specific exclusions are set out in the Allgemeine Versicherungsbedingungen (AVB).

Conditional

Pregnancy Complications

Conditional

Pregnancy of the insured person is listed as a covered ground for trip cancellation/interruption, but only if the pregnancy was medically established and confirmed after the insurance was taken out and the trip was booked ('Schwangerschaften der versicherten Personen, wenn die Schwangerschaft nach Versicherungsabschluss und Reisebuchung ärztlich festgestellt und bestätigt wurde'). Pregnancies known at the time of booking are not covered under this ground.

Personal liability

No limit stated

Not found as a benefit line in the retrieved excerpts of the BASIC, CLASSIC or ALL RISK MED benefit tables.

Legal assistance

No limit stated

Not found as a benefit line in the retrieved excerpts of the BASIC, CLASSIC or ALL RISK MED benefit tables.

Covered

24/7 emergency assistance hotline

Covered

Worldwide emergency hotline available 24 hours a day, 365 days a year for illness, accident, legal prosecution, or loss of travel documents/means of payment, backed by a worldwide network of doctors, hospitals and ambulance companies. Austria contact: +43 1 525 03 245. Included in all three tiers.

Key conditions

Assistance call deadline

The emergency call center should be notified before or promptly during treatment; if the insurer was not notified and treatment costs exceed €300, the insurer reserves the right to make a deduction depending on the amount claimed (per the CLASSIC 1804 AVB).

Unauthorized treatment

If the service center is not informed and the costs claimed exceed €300, the insurer may apply a deduction depending on the amount of the costs claimed.

Purchase while abroad

Not specified in the reviewed sources for this product.

Chronic conditions

Unexpected acute flare-ups of chronic illness are covered up to a sub-limit: €30,000 under BASIC, €50,000 under CLASSIC; ALL RISK MED additionally covers pre-existing physical and psychological conditions up to €500,000 under its 'All Risk Med-Schutz'.

Pregnancy

Not specified in the reviewed sources for this product.

Pre-existing condition exclusions

Medical conditions or injuries known before the start of the insurance period are generally excluded, except for the chronic-illness sub-limits (BASIC €30,000 / CLASSIC €50,000) and the ALL RISK MED pre-existing-conditions benefit up to €500,000.

Coverage duration limit

Maximum insurable trip duration is 365 days per trip for single-trip policies (per official product page).

Direct payment

Not specified in the reviewed sources for this product.

Territorial scope

Coverage applies only outside Austria (the policyholder's home country); 'Europe' includes Mediterranean countries, Madeira, Canary Islands, Azores and the Russian Federation; 'worldwide' options exclude or include the USA and Canada depending on the option chosen.

Documents

Policy specifics

Medical repatriation

Organization and coverage of medical transport back to home country, including ambulance jet transport and helicopter evacuation in alpine areas

Source

Medical treatment expenses

Coverage of ambulatory and stationary acute medical treatments, medications, and medical services including private hospital care

Source

24-hour assistance services

Round-the-clock emergency hotline with medical advice, doctor and hospital navigation, medical translation, and organization of emergency support

Source

Telemedicine consultation

Video or telephone consultation with doctors to discuss medical concerns and receive medical advice during travel

Source

Geographical coverage areas

Multiple coverage options: Europe, worldwide excluding USA/Canada, or worldwide including USA/Canada

Source

Maximum trip duration

Maximum insurable trip duration is 365 days per trip

Source

Pre-existing conditions

Medical conditions or injuries known before the start of insurance coverage are typically excluded

Source

War and conflict exclusion

Damages resulting directly or indirectly from war, civil war, or war-like events are excluded

Source

Product tiers: Basic, Classic, Premium

Three coverage levels available for travel medical insurance, with Basic providing essential coverage, Classic offering enhanced benefits, and Premium providing maximum coverage

Source

Right of withdrawal expiry backstop

The policy's own terms state that the right of withdrawal lapses at the latest one month after the policyholder has received the insurance policy document including the notice on the right of withdrawal.

Source

Sources

Allianz Assistance Travel insurance