Allianz
Allianz is a motor casco insurance for the Bulgaria market with online purchase and 24/7 assistance.
Direct payment
For Casco claims, damage repair may be settled in-kind (insurer pays the Official or Trusted workshop directly) or by monetary indemnity. For vehicles up to 4 years old, repair at an Official Service is the default; for 5–10 year old vehicles, repair at a Trusted/Third-party workshop; for vehicles 11 years and older, by Expert Assessment only. Indemnity is always paid by bank transfer to the insured.
Geographic scope
Bulgaria
Casco: Europe and Republic of Turkey. Theft and Robbery not covered in Russian Federation, Ukraine, Republic of Belarus, Republic of Moldova, Republic of Albania, Republic of Armenia, Georgia and Republic of Kosovo; covered with 20% deductible in Republic of North Macedonia and Montenegro. Roadside assistance (Autoassistance): Europe including European part of Republic of Turkey and Republic of Cyprus, excluding Republic of Belarus, Ukraine, Russian Federation and Republic of Moldova.
Unique selling points
- Single combined policy covers mandatory MTPL, full Casco perils, legal expenses, occupant accident and comprehensive roadside assistance — eliminating the need for multiple separate policies.
- Built-in coverage for EV and plug-in hybrid vehicles including the home charging station and battery at no additional premium, making it one of the few Bulgarian motor products explicitly designed for electric vehicles.
- 24/7 real-time Claims Tracker digital tool sends a personalised link via SMS/email so policyholders can monitor claim progress at any stage without calling the insurer.
- Territorial Casco scope covers all of Europe and Turkey; extended Autoassistance with replacement vehicle, hotel accommodation and repatriation services is included from the Plus package upwards at no separate premium.
- Fully paperless online purchase and claims process: the policy can be concluded entirely online at allianz.bg, signed with a qualified electronic signature, with policy documents delivered digitally immediately after payment.
Coverage limits
Own Damage – Road Traffic Accident and Parking (ПТП и паркинг)
Covered
Covers damage directly caused by a road traffic accident (collision) or impact from/with other physical objects when this does not constitute a road traffic accident. Available only in the Max package. The insured sum (agreed in the policy in BGN or EUR) constitutes the upper limit of indemnity. Damage is assessed against Actual Value. Vehicles aged up to 4 years: Official Service repair; 5–10 years: Trusted/Third-party workshop; 11+ years: Expert Assessment. Under the Max package, without clear right of recourse against an identified third party, compensation is limited to up to 4 insurance events in total across both ПТП and Vandalism coverages per policy period.
Total Loss (Пълна загуба / Тотална щета)
Covered
Total loss is defined as theft/robbery of the entire vehicle or a total write-off (repair costs exceed 70% of the vehicle's actual value at the date of the event). Upon total loss, the insurer pays the actual value of the vehicle at the date of the event, not exceeding the total Casco insured sum stated in the policy. Applicable across all Casco-bearing packages: Plus, Extra, Max. Under the Max package, the Financial Loss from Vehicle Depreciation add-on (available for new vehicles up to 6 months old at policy start, Max package only) additionally compensates the gap between the total insured sum and the actual value.
Partial Loss – Casco (partial damage)
Covered
Partial damage is compensated up to the total Casco insured sum in the policy. The amount of indemnity is determined on the basis of an approved Damage Report against Actual Value. For vehicles under warranty, where the event is caused by a technical defect, the insurer does not cover the resulting damage. For vehicles not under warranty, the value of the faulty parts causing the damage is deducted from the indemnity. Applies to all Casco-bearing packages (Plus, Extra, Max) for the covered perils available in each tier.
Theft and Robbery (Кражба и Грабеж)
Covered
Covers: theft/robbery of the entire vehicle; partial damage resulting from theft/robbery of the entire vehicle (if recovered before indemnity payment and partial damage is covered by the policy tier); theft of factory-installed multimedia systems in passenger cars up to 4 years old (sub-limit: 1 event per policy term, max 5% of the Casco insured sum, not exceeding the purchase price of a new equivalent system); cost of key replacement upon proven theft. Not covered in Russian Federation, Ukraine, Belarus, Moldova, Albania, Armenia, Georgia and Kosovo. Covered with 20% deductible in North Macedonia and Montenegro. Not covered: theft/robbery of motorcycles and mopeds; theft of individual parts listed in exclusions; vehicle left unlocked or with key inside. Available in Extra and Max packages only.
Glass Damage (Стъкла)
Covered
Covers damage to front, rear, side windows or glass roof of the vehicle due to breakage or damage, but only when no other parts of the vehicle are damaged in the same event. If other parts are also damaged in the same event, the glass damage is not separately compensated under this coverage (it would fall under the applicable Casco peril coverage instead). Available in Extra and Max packages only.
Natural Perils (Природни бедствия)
Covered
Covers damage directly caused by: Flood, Volcanic action, Landslide or Ground collapse, Storm (wind speed ≥15 m/s), Hail, Heavy rain, Lightning, falling ice masses or snow mass, as well as damage when these phenomena cause the vehicle to overturn or fall of trees, branches and/or objects on it. Excludes: damage caused by earthquake and its consequences; damage to the vehicle body caused by the driver's failure to take account of specific meteorological conditions; damage during loading/unloading caused by ground collapse. Available in Plus, Extra and Max packages.
Vandalism and Malicious Acts of Third Parties (Злоумишлени действия на трети лица, вкл. вандализъм)
Covered
Covers damage (destruction or damage to the vehicle) directly caused by or in connection with malicious acts of third parties including vandalism, and deliberate arson, explosion and/or blast. Excludes: puncturing, cutting or similar damage to tyres, except for tyres manufactured up to 24 months prior to the event date and with at least 80% functional condition. Under the Extra package, without clear right of recourse against an identified person, only 1 insurance event per policy period is covered. Under the Max package, without clear right of recourse, up to 4 events in total across ПТП and Vandalism coverages per policy period are covered. Available in Extra and Max packages.
Roadside Assistance (Автоасистанс)
Covered
Basic coverage (all packages including Comfort): on-site repair, vehicle transportation to nearest workshop, passenger transport up to 50 km, information services. Extended coverage (Plus, Extra, Max): all basic services plus replacement vehicle, hotel accommodation (3-star, up to 3 nights at up to 147 BGN/night/person), return to home location (train 1st class / bus / plane for distances >750 km), tyre change, fuel delivery, transport to recovered stolen vehicle, repatriation of remains, vehicle scrap removal (up to 245 BGN). For EV: battery charging on-site or transport to nearest charging station. Replacement vehicle: one class below insured vehicle, not higher than mid-class; 4 days (breakdown/lost key), 6 days (damage/vandalism/theft). Territorial scope: Europe (incl. European Turkey and Cyprus), excluding Belarus, Ukraine, Russia, Moldova.
Replacement Vehicle (Заместващ автомобил)
Conditional
Included as part of the Extended Autoassistance coverage in Plus, Extra and Max packages. Provided when the insured vehicle cannot move under its own power due to a covered event and the insurer cannot restore it to working condition the same day. The replacement vehicle is one class below the insured vehicle, not higher than mid-class (e.g. Volkswagen Golf). For EV/hybrid, an electric/hybrid replacement is provided if available. Duration: up to 4 days for breakdown/wrong fuel/lost key; up to 6 days for damage/vandalism/theft of parts/theft or robbery of the entire vehicle. Not provided for flat tyre or fuel exhaustion. The rental agreement is signed directly with the rental company, which may require a deposit or credit card guarantee. Not available in the Comfort package.
Occupant Accident (Злополука на местата)
Covered
Basic coverage (Comfort, Plus, Extra, Max): covers risks to the life, health or physical integrity of the driver and passengers in the vehicle as a result of a road traffic accident occurring during vehicle movement or standstill (including boarding/alighting). Covered risks: death resulting from occupant accident; permanent reduced work capacity (ТНР) resulting from occupant accident. Extended coverage (Plus, Extra, Max): same covered risks but with a higher insured sum as stated in the policy. The ТНР percentage is determined under the National Medical Expert Commission procedure, not earlier than 3 months after the accident. Insured sum per event and per person is stated in the policy. Territorial scope: same as mandatory MTPL.
Key conditions
Driver age and experience limit
No explicit driver age or experience limit is stated in the General Terms and Conditions or IPID. The premium calculation takes into account the driver's age as a risk parameter entered during the online quote process.
Repair network requirements
The method of indemnification depends on vehicle age at the time of policy inception: vehicles up to 4 years old – Official Service (authorised by manufacturer/importer) as default, with option to use Trusted Service or Expert Assessment; vehicles 5–10 years old – Trusted Service/Third-party Service or Expert Assessment; vehicles 11 years and older – Expert Assessment only. Alternative (non-OEM) parts are used by default; the insured must pay the difference if OEM parts are requested. Insurer maintains a network of Trusted Services with direct payment arrangements.
Territorial scope
Casco coverage: Europe and Republic of Turkey. Theft and Robbery excluded for Russian Federation, Ukraine, Belarus, Moldova, Albania, Armenia, Georgia and Kosovo. In North Macedonia and Montenegro, Theft and Robbery is covered with a 20% deductible. Autoassistance: Europe including European part of Turkey and Cyprus, excluding Belarus, Ukraine, Russia and Moldova. Legal Expenses coverage: Bulgaria only.
Anti-theft requirements
For Theft/Robbery of the entire vehicle: the vehicle must have a functioning alarm system, a functioning and activated immobiliser, and (where Allianz has placed a written requirement) a valid active GPS tracking mark. Failure to have any of these (or having them non-functional/deactivated) results in denial of the claim. The insured must also keep all vehicle keys and remote controls and not leave them in the vehicle, and must take immediate action (e.g. key deactivation) upon loss or theft of keys.
Claim notification deadline
Casco events (other than theft/robbery): notify within 5 working days of the event. Theft or Robbery of the entire vehicle: notify within 25 hours of learning of the event; if this deadline falls on a non-working day, notify by end of the first working day after the 25-hour period. For MTPL events: notify within 7 working days of learning of circumstances that may give rise to liability. The vehicle must be made available for inspection within 5 working days of notification (except in cases of theft/robbery or if detained by authorities).
Deductible rules
The deductible (самоучастие) amount is agreed in the policy. It is deducted from every Casco indemnity payment. If the determined indemnity is less than the agreed deductible, no payment is due. No deductible applies when the insurer has a clear right of recourse against a third party. A deductible may be agreed by the insured in exchange for a premium discount. The insurer may impose a mandatory deductible based on risk assessment. For Theft/Robbery of the entire vehicle covered under the Casco sum in North Macedonia and Montenegro, a 20% deductible applies.
Where to buy
Policy specifics
Natural Catastrophe Coverage
Coverage for damage caused by natural phenomena including earthquakes, landslides, floods, storms, and hail
Theft and Robbery Coverage
Protection against theft and robbery of the motor vehicle
Glass Coverage
Coverage for damage to windscreen and windows including replacement and repair costs
EV Home Charging Station Coverage
For electric vehicles and plug-in hybrids, one stationary home charging station (including cables and adapters) is insured for the same Casco perils as the vehicle, provided it is permanently fixed in property owned or legally used by the insured/policyholder and is not intended for public use. Under Plus/Extra/Max: Fire is covered. Under Extra/Max: Theft and Robbery also covered. Under Max only: Road Traffic Accident also covered. The battery of an EV is insured for Casco coverages if its price is included in the vehicle's insured sum.
Financial Loss from Vehicle Depreciation (Финансова загуба от обезценка на МПС)
Available only in the Max package. Covers the difference between the total Casco insured sum and the actual value of the vehicle at the date of a total-loss event. Only for passenger cars, light commercial vehicles (up to 2.8 tonnes) and minibuses (up to 9 seats) with permanent Bulgarian registration, with the policy start date within 6 months of the vehicle's first registration. Coverage is valid until the vehicle reaches 1 year from first registration, provided it is continuously insured under the Max package with Allianz and has not changed ownership. Once terminated, a new policy with this coverage cannot be issued for the same vehicle.
Vehicle Inspection Requirement
Policyholder must submit the vehicle for inspection within 5 business days of notification of an insurance event, except for theft, robbery, or detention by authorities
Combined Product Structure
My Car is a combined insurance product providing mandatory Motor Third Party Liability (MTPL) coverage and optional Casco insurance with additional coverages in single policy
Package-Based Coverage Selection
Customers choose from four predefined packages (Basic, Plus, Extra, Max) which determine available coverages - customers cannot customize individual coverage items
Assistance Services Network
Product includes comprehensive assistance services including roadside assistance, replacement vehicle provision, accommodation services, and claims tracking through online platform