Asset Insurance
Asset Insurance is a travel insurance for the Bulgaria market with no online purchase and 24/7 assistance.
Direct payment
The insurer, through the assistance company (Eurocross Bulgaria), transfers amounts directly by bank transfer to the treating physician, hospital, or rescue/transport organisations abroad, or to third parties to whom the insured owes legally awarded sums.
Geographic scope
Worldwide except Bulgaria and country of permanent residence/citizenship of the insured
Valid worldwide except the territory of Republic of Bulgaria and the country where the insured has permanent residence or citizenship. Coverage under clause 11.3.1 (home protection) applies only within Bulgaria.
Unique selling points
- 24/7 assistance and medical coordination through Eurocross Bulgaria for all insured events abroad.
- Worldwide coverage (except Bulgaria and country of residence) for single trips from 1 day to 1 year and multitrip annual policies with per-trip limits of 31, 62 or 93 days.
- Direct payment to treating hospitals and rescue organisations abroad via the assistance company — no out-of-pocket advance required in standard cases.
- Modular optional packages (Accident, Unforeseen Expenses, Additional Protection, Extra/Sport) allow the insured to tailor coverage and include winter sports, search and rescue, and personal liability.
- Portfolio of 40+ insurance products fully WEB-based, enabling flexible and timely insurance solutions for all client needs.
Coverage limits
Medical expenses due to accident or acute illness
Covered
Covers necessary expenses for medical examinations, treatment or surgery, therapeutic and medical means, X-ray and laboratory tests, hospital stay, evacuation transport costs, emergency dental treatment, and other costs related to treatment or diagnosis. The insured sum limit is chosen by the policyholder. For persons over 70, medical expenses due to acute illness are capped at EUR 1,000 regardless of the chosen insured sum.
Emergency medical treatment (accident or acute illness)
Covered
Covers emergency medical treatment resulting from an accident or an acute illness with sudden onset that began during the insurance period and requires urgent examination and treatment. Only treatments that cannot be postponed until return to Bulgaria are covered.
Hospitalization (hospital stay)
Covered
Medical expenses for hospital stays due to accident or acute illness are covered for up to 20 days per insured event and no more than 50 days in total for all events during the policy period. Additionally, a daily hospital allowance of EUR 25 per day of hospital stay may apply (definition 61.4). Hospitalization requires a minimum 24-hour stay prescribed by a doctor.
Outpatient treatment
Covered
Outpatient medical examinations, consultations, diagnostics and treatment costs for accidents or acute illnesses are covered under the general medical expenses benefit (clause 10.1 / 35.1) within the agreed policy limit. No separate sub-limit is specified for outpatient versus inpatient treatment.
Emergency dental treatment
Covered
Emergency dental treatment is covered only when necessitated by an accident covered under the policy, or in the event of an abscess, pulpitis or extraction of a suddenly broken or deeply damaged tooth, including the costs of prescribed medications. The liability limit for emergency dental treatment is EUR 350 in total for all events during the policy term. Persons over 70 are excluded from dental coverage.
Medical transport (evacuation)
Covered
Covers the actual costs of transporting the insured from the location of the event to the nearest hospital for emergency medical aid, and onward transport to the nearest specialised hospital if required, within the agreed policy limit. Included as part of the core medical expenses benefit.
Medical evacuation
Covered
Initial medical transport from the location of the insured event to the nearest hospital, and subsequent transport to the nearest specialised hospital if the insured's condition requires continued treatment in a specialised facility. Arranged and covered by the insurer through the assistance company within the agreed limit.
Repatriation of mortal remains
Covered
Covers the transport of the insured's mortal (including cremated) remains from the country/place of the accident or acute illness or from the treating hospital to the country of the insured's permanent residence. The need for repatriation is determined by the treating medical institution or the attending physician. The insurer also covers the costs of a medical team accompanying the insured during transport.
Search and rescue expenses
Optional
Optional add-on under the 'Extra/Sport' package. Covers costs for search and rescue in mountain terrain by local rescue services during winter sports or mountain hiking, and emergency transport to the nearest medical facility. Coverage up to the agreed limit stated in the policy.
COVID-19 treatment
Not offered
COVID-19 treatment is not mentioned in the policy terms and conditions (adopted 2013, amended 2016). There is no explicit COVID-19 coverage provision in the available policy documents.
Pre-existing conditions
Excluded
Pre-existing conditions (diseases diagnosed before the start of the insurance) are explicitly excluded (clause 12.10). Chronic diseases are also excluded except in the event of an unforeseen exacerbation so serious as to require emergency medical care to save the insured's life — in which case only the costs of stabilising the critical condition are covered (clause 12.11).
Winter sports cover
Optional
Optional add-on under the 'Extra/Sport' package. Covers search and rescue costs during winter sports (clause 11.4.1), loss of winter sports equipment due to burglary or destruction (clause 11.4.2), and losses from prepaid unused ski packages (ski pass, equipment rental, ski school fees) due to accident or acute illness (clause 11.4.3). Amateur skiing and snowboarding are excluded from the base policy but covered under this package.
Adventure and mountain sports cover
Optional
Mountain hiking and search/rescue during mountain hiking are covered under the optional 'Extra/Sport' package (clause 11.4.1, 39.1). Organised sporting competitions and professional training are excluded. The base policy excludes hunting trips, organised sports competitions and training sessions.
Pregnancy complications
Conditional
Pregnancy, childbirth, abortion and pregnancy-related complications are generally excluded (clause 12.14). However, medical expenses for saving the life of the pregnant woman and/or child are covered, provided that at the date of departure at least two months remain until the medically determined due date (clause 12.14.1). Medical costs for premature delivery or abortion caused by a covered accident are also reimbursed (clause 12.14.2).
Personal liability (third-party liability)
Optional
Optional add-on under the 'Unforeseen Expenses' package (clause 11.2.5). Covers property and non-property damages caused unintentionally by the insured to third parties abroad, up to the agreed liability limit. Excludes liability arising from ownership or operation of motor vehicles, vessels, aircraft, weapons or real estate, contractual obligations, and professional liability.
Legal assistance
Optional
Optional add-on under the 'Unforeseen Expenses' package (clause 11.2.6). Covers actual legal defence costs abroad (attorney fees and court costs, excluding court security guarantees) if the insured faces legal action for unintentional damages caused to third parties while travelling as a private individual, up to the agreed limit. Professional liability and vehicle/vessel/aircraft ownership liability are excluded.
24/7 assistance
Covered
The insurance provides 24-hour assistance and support when the insured requires medical aid, treatment or transport during travel. The assistance is organised through the partnering assistance company Eurocross Bulgaria. The insured must contact the assistance company immediately (within 24 hours) upon an insured event.
Key conditions
Assistance call deadline
The insured must contact the assistance company or the insurer immediately, within 24 hours of the insured event, to ensure exercise of rights under the policy. If the insured was admitted to hospital on an emergency basis and their condition did not medically allow them to make contact, they must fulfil this obligation immediately after their condition permits, but no later than three working days, and in all cases before leaving the medical facility. Failure to notify within the stated period entitles the insurer to settle the medical care at average market prices for the respective country, or to reduce or fully deny payment.
Unauthorized treatment
All expenses incurred without the approval of the assistance company or the insurer are excluded from coverage (clause 12.2). If the insured does not contact the assistance company or insurer within the required period, the insurer compensates the used medical services at average market prices for the respective country, or may reduce or fully deny payment if non-compliance was aimed at preventing the insurer from establishing the circumstances of the event.
Purchase while abroad
The policy comes into force at 00:00 hours on the start date stated in the policy, provided the premium has been paid. The premium is paid in full at the time of policy conclusion unless otherwise agreed. If the premium is not paid or is paid incorrectly, the insurance contract does not enter into force. The T&C do not provide for purchase while already abroad.
Chronic conditions
Chronic diseases are excluded from coverage (clause 12.10/12.11), except in the event of an unforeseen exacerbation so serious as to require emergency medical care to save the insured's life, in which case only the costs of stabilising the critical condition are covered.
Pregnancy
Pregnancy, childbirth, abortion and related complications are generally excluded. Exception: medical expenses to save the life of the pregnant woman and/or child are covered if at least two months remain until the due date at the departure date (clause 12.14.1). Premature delivery or abortion caused by a covered accident is also reimbursed (clause 12.14.2).
Pre-existing condition exclusions
Pre-existing conditions (diseases diagnosed before the start of the insurance period) are explicitly excluded under clause 12.10. Chronic diseases are also excluded under clause 12.11, with the narrow exception for acute life-threatening exacerbation.
Coverage duration limit
The insurance period is from 1 day to 1 year, depending on the duration of the insured's stay outside Bulgaria. A multitrip policy can be concluded for multiple trips within one year, with coverage per trip of 31, 62 or 93 days from the date of crossing the Bulgarian border until return. Hospitalization coverage is limited to 20 days per event and 50 days total per policy period.
Where to buy
Documents
General Terms and Conditions – Travel Assistance Insurance (Pomosht pri patuvane v chuzbina)
terms_and_conditions
Policy specifics
Emergency medical expenses
Coverage for emergency medical examinations, treatment, emergency dental care, prescribed medications, and medical transportation costs incurred due to accidents or acute illnesses while traveling abroad
Medical evacuation and repatriation
Coverage for emergency medical transportation to the nearest adequate medical facility or to Bulgaria when medically necessary, including transport of remains if death occurs
Search and rescue expenses
Coverage for expenses incurred for search and rescue services performed by specialized rescue services when insured person requires rescue during travel
Quarantine accommodation expenses
Coverage for necessary accommodation and related expenses when mandatory quarantine is required during travel
Lost or stolen documents and cards
Coverage for expenses related to replacement or recovery of lost, stolen, or misplaced travel documents, identification documents, credit cards and debit cards
Caregiver and nursing care expenses
Coverage for expenses of in-home caregiver services or nursing visits after hospital treatment or required medical procedures
Age limits for insurance coverage
Healthy persons up to age 70 are insured under standard conditions; persons over 70 are insured under aggravated risk terms after insurer agreement; persons under 14 are not covered for accidental death risk
Territorial coverage scope
Coverage applies worldwide except the territory of Bulgaria, for Bulgarian and foreign citizens residing in Bulgaria traveling abroad for 1 day to 1 year periods
Mandatory assistance company notification
For medical incidents, the insured must contact the designated assistance company before seeking treatment to ensure coverage and proper coordination of care
Definition of emergency medical events
Coverage includes unexpected accidents, acute illnesses with sudden onset not present before travel, and emergency dental treatment only when caused by covered accident or acute condition
Flexible policy duration terms
Insurance period can be selected from 1 day to 1 year depending on duration of insureds stay outside Bulgaria territory