Croatia osiguranje d.d. (LAQO digital insurance brand)
LAQO
LAQO is a motor third-party liability insurance for the Croatia market with online purchase and limited assistance availability.
Direct payment
Premium can be paid by card, bank payment slip, the KEKS Pay or Aircash apps, or by cryptocurrency; a one-time full payment earns an additional 5% discount.
Geographic scope
Croatia and Green Card System member countries
Automatically covers Croatia; no Green Card required for EU/EEA (EU + Iceland, Liechtenstein, Norway) plus Andorra, North Macedonia, Serbia and Switzerland; a valid Green Card is required for Albania, Azerbaijan, Belarus, Bosnia and Herzegovina, Montenegro, Iran, Israel, Morocco, Moldova, Russia, Tunisia, Turkey and Ukraine.
Unique selling points
- First 100% digital motor insurance in Croatia, with the fastest recorded purchase completed in just 58 seconds.
- Fastest recorded claims payout occurred just 17 hours after the claim was filed.
- New customers receive the maximum 50% bonus discount immediately, instead of building it up over 10 claim-free years.
- Drivers who cover less than 10,000 km per year can earn up to a 10% discount at renewal.
- The LaqoPrevent program rewards safe driving behaviour with valuable prizes.
Coverage limits
Bodily injury liability to third parties
Covered
No limit stated
Covers medical treatment costs and compensation for third parties injured in an accident caused by the insured; no specific sum insured is published by LAQO.
Property damage liability to third parties
Covered
No limit stated
Covers repair costs for third-party vehicles and property damaged in an accident caused by the insured, regardless of the value of the damaged item; no specific sum insured is published by LAQO.
Legal defence costs
No limit stated
Not mentioned as a distinct coverage in any LAQO source reviewed.
Green Card (International Motor Insurance Card)
Covered
Issued free of charge with every LAQO Obvezno policy and valid in all Green Card System member countries; delivered via email and the LAQO app.
Towing and roadside assistance
Optional
Optional add-on providing an unlimited number of roadside assistance calls and towing of the vehicle to the owner's residence when on-site repair is not possible.
Driver personal accident cover
Optional
No limit stated
Optional 'Driver and Passengers' add-on pays financial compensation for the driver's hospital stay longer than 8 days, or to heirs in case of death; no specific sum insured is published.
Passenger personal accident cover
Optional
No limit stated
The same 'Driver and Passengers' add-on extends financial compensation to passengers for hospital stays longer than 8 days or death following an accident; no specific sum insured is published.
Key conditions
Territorial scope
Valid across Croatia and, via the Green Card, in all other Green Card System member countries.
Green card rules
The Green Card is issued free with the policy; it is not required to enter EU/EEA countries, Andorra, North Macedonia, Serbia or Switzerland, but a valid Green Card (electronic or paper) must be presented to enter Albania, Azerbaijan, Belarus, Bosnia and Herzegovina, Montenegro, Iran, Israel, Morocco, Moldova, Russia, Tunisia, Turkey and Ukraine.
Driver restrictions
The Obvezno policy is also valid for any driver who operates the vehicle with the owner's consent.
Claim notification deadline
No specific notification deadline is stated by LAQO in the reviewed sources; in practice, claims are usually reported by the injured third party against the at-fault insured's policy.
Bonus-malus rules
New LAQO customers start with the maximum 50% bonus discount; on the general market a driver otherwise starts at 0% and gains 5% per claim-free year up to a maximum 50%. Under LAQO's own rules, each at-fault accident that triggers the policy reduces the 50% bonus by 15%, and 3 consecutive claim-free years are needed to regain it; the optional Bonus Protection add-on preserves the bonus after one at-fault accident.
Policy specifics
Third-party liability coverage
Covers damage caused to third parties (persons and property) for which the insured is liable
SourceMedical treatment costs for injured third parties
Covers medical treatment expenses for third parties injured due to insured's liability
SourceBonus-Malus system
Initial bonus of 50% for new customers; annual adjustment based on claims history
SourceRight of withdrawal
14 days from purchase to cancel policy and receive refund of remaining premium
SourceGreen Card (International Insurance Document)
LAQO Obvezno coverage valid in all Green Card System member countries
SourceDriver and Passengers coverage (optional add-on)
Optional coverage for bodily injury of driver and passengers in case of accident
SourceTowing and Roadside Assistance (optional add-on)
Unlimited roadside assistance calls and vehicle towing to residence when repairs not possible on site
SourceInsurer's right of regress
Insurer may seek recovery from insured in specific circumstances (drunk driving, unlicensed operation, intentional acts, etc.)
Source