CROATIA osiguranje d.d.
Croatia osiguranje
Croatia osiguranje is a travel insurance for the Croatia market with online purchase and limited assistance availability.
Direct payment
This is a reimbursement-based product: the insured (or a person who paid the costs) must notify the insurer/assistance immediately upon occurrence of the insured event and, in principle, before costs are incurred, then submit original invoices and medical documentation for reimbursement up to the insured sum.
Geographic scope
Worldwide, excluding the insured's country of residence or the country where the insured has health-care entitlement
Cover applies for travel and stay abroad in any country except Croatia (or the insured's residence/health-entitlement country); coverage does not apply within Croatia or the insured's domicile state
Unique selling points
- 15% discount for contracting travel insurance online through the insurer's webshop.
- COVID-19 illness treatment abroad is included within the standard medical expenses cover, at no extra cost.
- Family policies cover children up to 28 years of age travelling with their parents in the same arrangement.
- A dedicated SKI travel insurance option is available online with a 20% discount for winter-sports travellers.
- Single-trip travel health cover can be arranged online for stays abroad of up to 45 days.
Coverage limits
Medical expenses sum insured
€10,000 – €100,000
Overall sum insured per insured person per trip depends on the selected program: Program A covers up to 10,000 EUR for illness and 15,000 EUR for accident; Program B up to 30,000 EUR for illness and 30,000 EUR for accident; Program C up to a combined total of 50,000-100,000 EUR for all illness and accident cases during the policy term (aggregate, not per-event). Persons aged 71-80 can only be insured under Program A with reduced limits of 5,000 EUR (illness) and 7,500 EUR (accident), only if healthy and travelling in a group, subject to a special premium.
Emergency medical treatment
€10,000 – €100,000
Covers necessary emergency outpatient treatment, prescribed medicines and dressings, within the overall program sum insured (Program A/B/C as described under medical expenses).
Hospitalization
€10,000 – €100,000
Covers hospital treatment, including operations and related costs, in a facility generally recognized as a hospital in the country where the event occurred, within the overall program sum insured.
Outpatient treatment
€10,000 – €100,000
Covers ambulatory/outpatient treatment, diagnostics (X-ray, ultrasound, MRI) and prescribed medical aids, within the overall program sum insured.
Emergency dental treatment
€100
Emergency dental treatment is covered only in case of acute toothache, up to 100 EUR.
Emergency medical transport
Covered
Covers transport by recognized emergency services to the nearest hospital or doctor, and transport to a specialist clinic if medically necessary, within the overall program sum insured; no separate sub-limit is stated for this item.
Repatriation for medical reasons
€2,000
Only in Program A
Reimburses justified and necessary transport costs if the insured cannot return home as originally planned for valid health reasons, subject to prior approval by the insurer's physicians. Only if repatriation is refused does cover for further related costs cease. The 2,000 EUR limit is explicitly stated for Program A; the source does not state separate figures for Program B or C.
Repatriation of mortal remains
€3,000
Only in Program A
Covers justified and necessary costs of customary transport of the deceased insured to their place of residence. The 3,000 EUR limit is explicitly stated for Program A; the source does not state separate figures for Program B or C.
Helicopter emergency rescue
€2,500
Only in Program A
Covers helicopter emergency medical rescue costs up to 2,500 EUR. This limit is explicitly stated for Program A; the source does not state separate figures for Program B or C.
COVID-19 illness treatment
€10,000 – €100,000
Insurer pricing examples state that medical expenses cover for illness abroad includes cover for COVID-19 illness, within the standard illness sum insured (e.g. up to 10,000 EUR for a 7-day European trip example).
Pre-existing / chronic conditions
€250
Chronic illnesses and conditions already diagnosed and treated before the policy was concluded are excluded, except for costs necessary to stabilize the insured out of life-threatening danger, capped at a total of 250 EUR. Full cover for complications of such conditions leading to life-saving emergency treatment can be added for an extra premium.
Winter sports cover (ski-pass allowance)
€20
Skiing/winter sports activities are covered only if an extra premium is paid. An additional daily allowance for an unused ski-pass (up to 20 EUR per day, max. 8 days) applies if hospitalization following a skiing accident exceeds 3 days; skiing outside marked pistes is excluded.
Adventure/extreme sports cover
Excluded
Accidents in alpinism, sport flying, parachuting, hang-gliding/gliding, off-piste skiing, diving or underwater fishing, and participation in auto-moto competitions or preparation for them, are fully excluded.
Pregnancy complications
€10,000 – €100,000
Only childbirth and pregnancy complications occurring after the 6th month of pregnancy are excluded; complications before that point fall under the standard illness sum insured.
Personal liability
No limit stated
Not mentioned in the reviewed policy documents for this product.
Legal assistance
No limit stated
Not mentioned in the reviewed policy documents for this product.
24/7 assistance service
No limit stated
The general product documents reference the insurer's assistance office for approvals (e.g. repatriation) but do not explicitly state 24/7 availability for this specific product.
Key conditions
Assistance call deadline
The insured must notify the insurer or its representative immediately upon occurrence of the insured event, or at the latest within 48 hours from the onset of illness or accident during travel, and in any case before incurring costs covered by this insurance.
Unauthorized treatment
Coverage ceases if the insured arbitrarily determines the manner, form or scope of treatment, repatriation or transport, refuses a medical examination requested by the insurer, or refuses repatriation approved by the insurer's physicians; in the case of refused repatriation, obligation ceases for all costs arising from that moment.
Purchase while abroad
The insurance contract must be signed and the premium paid exclusively before the start of travel abroad; a contract concluded after the trip has begun is considered invalid/void.
Chronic conditions
All chronic illnesses, recurring conditions and illnesses already diagnosed and treated before the policy was concluded are excluded, except for costs necessary to bring the insured out of life-threatening danger, capped at 250 EUR in total; full cover for such conditions can be added with an extra premium.
Pregnancy
Childbirth and pregnancy complications occurring after the 6th month of pregnancy are excluded from cover.
Pre-existing condition exclusions
Pre-existing conditions already diagnosed/treated before the insurance was concluded are excluded except for emergency stabilization up to 250 EUR; extended cover requires an additional premium.
Coverage duration limit
The insurance can be concluded for a stay abroad of up to one year; an individual annual policy for unlimited trips covers each individual trip up to 30 days, and transit through countries is covered up to 24 hours.
Where to buy
Policy specifics
Ski pass daily allowance
Daily reimbursement for unused ski-pass in case of hospitalization during skiing accident
SourceCOVID-19 illness coverage
Coverage for medical expenses due to COVID-19 illness during travel abroad
SourceExtended age eligibility (71-80 years)
Persons aged over 70 up to and including 80 years may only be insured under Program A, with reduced limits of 5,000 EUR (illness) and 7,500 EUR (accident), only if healthy and travelling as part of a group, subject to a special premium.
SourceClaim notification deadline
Policyholder must notify insurer immediately of claim occurrence and submit claim form within 30 days from end of treatment or transport to residence
SourcePolicy duration limits
Travel Health Insurance contract is concluded for travel period duration and can be issued for maximum one year
SourceExcluded coverage areas
Insurance cannot be concluded for country of policyholder's residence or country where policyholder has healthcare entitlement
SourceCoverage activation point
Insurer's obligation begins at 00:00 on policy start date but not before policyholder crosses Croatian border leaving country
SourceCoverage termination point
Insurer's obligation ends at 24:00 on policy end date or at moment policyholder crosses Croatian border upon return
Source