GAN Direct Insurance Ltd
Gan Direct
Gan Direct is a motor casco insurance for the Cyprus market with online purchase and 24/7 assistance.
Direct payment
Claims are settled either on a cashless basis through Gan Direct's Network Approved Repairers/Associates (with authorization and payment made directly to the repairer, plus a free courtesy car under the Key2Key Service) or, alternatively, by direct cheque payment to the policyholder within 24 hours of claim acceptance.
Geographic scope
Republic of Cyprus
Third-party liability (Section One) applies within the geographical area stated in the Schedule and, subject to the Limits of Liability, extends to other States that are signatories to Section III of the Unified (Multilateral) Agreement (including EU member states), while own-damage cover under Sections Two and Three applies only within the geographical area specified in the Schedule (Cyprus) unless the Geographical Area is extended for an additional premium.
Unique selling points
- The Gan Guarantee promises to beat any better price, cover and service found elsewhere.
- 24hrFastClaim settles claims within 24 hours via Network Approved Suppliers or by cheque.
- Free 24-hour, 365-day roadside and windscreen assistance is included with every motor product.
- Legal Protection Cover lets customers choose their own lawyer for accident-related legal expenses at no extra charge.
- Free driver medical expenses cover up to €1,000 is included, upgradeable to €3,000.
Coverage limits
Own damage (accidental damage) cover
Covered
Only in Value, Premium
The Company indemnifies the Policyholder, up to but not exceeding the Policyholder's estimate/declared value stated in the Schedule, against loss or damage to the Motor Vehicle (other than by fire or theft) under Section Three. This own-damage benefit is included in the Value and Premium policies only; the Economic policy covers fire, explosion, lightning and theft only, and the Basic Plus (third-party only) policy does not cover own damage at all.
Total loss settlement
Covered
Only in Value, Premium
If the loss or damage assessed by the Company's engineer is 60% or more of the Policyholder's declared value, the Company may declare the vehicle a total loss and pay the reasonable market value at the time of damage, not exceeding the declared value, in exchange for transfer of ownership and delivery of the salvage.
Partial (repairable) damage cover
Covered
Only in Value, Premium
For repairable damage under Section Three, the Company may at its option pay cash for the assessed loss, repair the vehicle through a repairer of its choice, or replace damaged parts/accessories, with liability limited to the reasonable market value of the vehicle and not exceeding the value stated in the Schedule.
Fire, theft and attempted theft cover
Covered
Section Two indemnifies the Policyholder, up to the declared value, against fire, external explosion, self-ignition, lightning, burglary, theft or attempted theft of the Motor Vehicle and its accessories/spare parts. This benefit is standard across the Economic, Value and Premium policies.
Windscreen / glass cover
Covered
Only in Value, Premium
Under the Windscreen Cover endorsement, the Company indemnifies the cost of reinstating windscreen or window glass following breakage (provided there is no further vehicle damage); a 24-hour helpline arranges repair or replacement, and the excess does not apply to this benefit. Customers can upgrade to unlimited windscreen cover as an add-on.
Natural perils (convulsion of nature)
Optional
Only in Value, Premium
Loss or damage caused by flood, storm, earthquake and other convulsions of nature is a General Exception under the base policy. Cover can be added via the 'Convulsion of Nature' endorsement (Section Three only) for an additional premium.
Vandalism / civil unrest (riot, strike, civil commotion)
Conditional
Only in Value, Premium
The base policy's General Exceptions exclude damage from strike, lock-out, riot or civil commotion unless the 'Liability for Strike, Lock-Out, Riot, Civil Commotion' endorsement is purchased for an additional premium. Current Gan Direct marketing lists 'Fire, Theft & Civil Unrest' (including riots/protests) as part of its comprehensive cover, so this benefit is treated as activating only once the relevant endorsement/eligibility condition applies.
24-hour roadside assistance
Covered
Free 24-hour, 365-day Roadside Assistance is included with all Gan Direct motor products, covering accidents, breakdowns and windscreen replacement within the Republic of Cyprus. Enhanced services (Business Assistance, Relay recovery to any destination, Stay Mobile replacement car/transport/accommodation) are optional extras sold under the separate 24hrs Assistance Membership Plan, subject to call-out limits (max 4 per Membership Year).
Replacement / courtesy vehicle
Conditional
Only in Value, Premium
A free courtesy car is provided under the Key2Key Service while the vehicle is being repaired at one of Gan Direct's Network Approved Repairers following an accident. As a separate, additional-premium endorsement ('Loss of Use of Car'), a daily cash allowance is payable under Section Three claims for the period needed to complete repairs (capped at 12 days for total loss).
Driver medical expenses / personal accident
€3,000
Only in Value, Premium
Under the Medical Expenses endorsement, the Company pays reasonable medical expenses for bodily injury sustained by the insured or an authorized driver as a direct result of a motor accident, up to the limit stated in the Schedule. Current marketing states this benefit is included free up to €1,000 for the driver, with an option to raise the limit to €3,000 for an additional premium.
Key conditions
Driver age and experience limit
All insured/authorized drivers must hold a valid driving licence and be 18 years of age or older; the driving licence (and its country of origin, if not Cyprus) must be declared for every named driver.
Repair network requirements
The Company may repair the vehicle through a repairer of its own choice; using one of Gan Direct's Network Approved Repairers gives access to free vehicle collection, a courtesy car (Key2Key Service) and a 12-month repair guarantee, whereas repairs are otherwise assessed by the Company's own engineer.
Territorial scope
Own-damage cover (Sections Two and Three) applies only within the geographical area stated in the Schedule (Republic of Cyprus) unless the Extension of Geographical Area endorsement is purchased; third-party liability additionally extends, subject to Limits of Liability, to states signatory to the Unified (Multilateral) Agreement.
Anti-theft requirements
The booklet does not impose a mandatory alarm/immobiliser warranty as a condition of theft cover; it only provides general advice (locking the vehicle, removing keys, using well-lit/secure parking) to reduce theft risk.
Claim notification deadline
The insured must contact the Company immediately from the scene of any incident that may give rise to a claim, follow the instructions given, and notify the police immediately in case of accident, theft or other criminal act.
Deductible rules
The policyholder bears a fixed 'Excess Amount' (deductible) for each own-damage claim, shown in the Schedule; choosing a higher excess reduces the premium. An optional 'Excess Protection' add-on (available under the Value and Premium policies) waives the excess liability for any number of claims within the policy year.
Policy specifics
Accidental damage to own vehicle
Comprehensive coverage for accidental damage to the insured vehicle beyond fire and theft
SourceFire and Theft coverage
Coverage against fire, explosion, self-ignition, lightning and burglary or theft of the motor vehicle and accessories
SourceThird-party liability
Coverage for bodily injury and property damage caused to third parties by the insured vehicle
SourceWindscreen replacement
24-hour windscreen replacement service included; option to upgrade to unlimited windscreen coverage
SourceNetwork Approved Associates repair
Claims can be settled through Gan Direct's network of approved repair associates or by cheque payment
Source24-hour Assistance Service
Free 24-hour assistance for accidents, breakdowns, and windscreen replacement available only within Republic of Cyprus
SourceExcess (Deductible)
Fixed contribution to be paid by policyholder for each claim; can be increased to reduce premium
SourceLegal Protection Cover
Optional upgrade allowing customer to choose own lawyer for legal expenses related to accidents; provided at no additional charge
Source