Extracted from source documents

AIG (Travel Guard) Travel insurance (Travel Guard)

Underwritten by AIG Europe Limited · Czech Republic

travel insurance from AIG (Travel Guard) for the Czech Republic market, with online purchase and 24/7 assistance.

Last verified Aug 31, 2026Sources

Online purchase24/7 helpline

Unique selling points

Gold tier offers a 15,000,000 CZK medical expenses limit abroad, well above typical entry-level travel policies.

No deductible applies to medical treatment costs on any tier, unlike many other sections of the policy.

Gold tier includes third-party liability cover up to 10,000,000 CZK, higher than many comparable market offerings.

A dedicated, Czech-speaking Travel Guard emergency assistance hotline operates 24 hours a day, 365 days a year.

Covers unusual events not always included by competitors, such as hijacking, avalanche delays, and ski-lift/resort closures due to lack of snow.

Coverage limits

Covered

Medical and other expenses abroad

CZK 1.5M – CZK 15M

Combined limit for acute medical, surgical and hospital treatment abroad, plus related costs (body/ashes repatriation, extra accommodation and return travel). Bronze: 1,500,000 CZK; Silver: 5,000,000 CZK; Gold: 15,000,000 CZK. No deductible applies to this section.

Clause Oddíl CPage 14

Section: Přehled pojistných plnění

Léčebné a jiné výlohy - Zubní ošetření 1,500,000 CZK ... 5,000,000 CZK ... 15,000,000 CZK

Covered

Emergency/acute medical treatment

CZK 1.5M – CZK 15M

Acute medical, surgical or hospital treatment following an accident or illness during the trip is covered under the same combined 'medical and other expenses' limit as medical_expenses (Bronze 1,500,000 / Silver 5,000,000 / Gold 15,000,000 CZK); it is not an additional, separate sum.

Clause Oddíl CPage 9

Section: Oddíl C – Léčebné a jiné výlohy

Akutní lékařské, chirurgické nebo nemocniční ošetření (akutní ošetření stomatologem je hrazeno jen do výše sublimitu uvedeného v Přehledu pojistných plnění

Covered

Hospital treatment abroad

CZK 1.5M – CZK 15M

In-patient/hospital treatment costs abroad are paid within the same combined Section C limit as medical_expenses (Bronze 1,500,000 / Silver 5,000,000 / Gold 15,000,000 CZK). A separate Gold-only daily hospital cash benefit also exists (see product_specific_constraints).

Clause Oddíl CPage 9

Section: Oddíl C – Léčebné a jiné výlohy

Akutní lékařské, chirurgické nebo nemocniční ošetření (akutní ošetření stomatologem je hrazeno jen do výše sublimitu uvedeného v Přehledu pojistných plnění

Covered

Outpatient treatment abroad

CZK 1.5M – CZK 15M

Outpatient medical treatment abroad is reimbursed within the same combined Section C limit as medical_expenses. The insured typically pays upfront and claims reimbursement from AIG after returning to the Czech Republic.

Page 6

Section: Lékařská a jiná pohotovost > Ošetření v nemocnici v zahraničí

Pokud budete v zahraničí ambulantně lékařsky ošetřen, je třeba, abyste toto ošetření, kde to bude možné, uhradil a úhradu požadoval zpět od oddělení likvidace AIG po návratu do České republiky.

Covered

Emergency dental treatment

CZK 5K – CZK 20K

Sub-limit within Section C for acute dental treatment provided solely for immediate pain relief. Bronze: 5,000 CZK; Silver: 10,000 CZK; Gold: 20,000 CZK.

Clause Oddíl CPage 9

Section: Oddíl C – Léčebné a jiné výlohy

akutní ošetření stomatologem je hrazeno jen do výše sublimitu uvedeného v Přehledu pojistných plnění a za podmínky, že je poskytováno pouze pro okamžitou úlevu od bolesti

Covered

Medical transport / return travel

CZK 1.5M – CZK 15M

Extra travel and accommodation costs for a medically necessary early return to the Czech Republic, or for an accompanying person, are covered under the same combined Section C limit as medical_expenses, subject to prior Travel Guard approval. It is a shared limit, not an additional sum.

Clause Oddíl CPage 9

Section: Oddíl C – Léčebné a jiné výlohy

Zvláštní náklady na ubytování (ubytování a snídaně) a cestu (ekonomickou třídou) vynaložené za: a. Vás při návratu do České republiky, pokud se nemůžete vrátit v původně rezervovaném termínu

Covered

Medical evacuation

CZK 1.5M – CZK 15M

Travel Guard organizes and, where medically necessary and pre-approved, funds evacuation/repatriation within the same combined Section C limit as medical_expenses; it is not a separate additive sum.

Clause Oddíl CPage 9

Section: Oddíl C – Léčebné a jiné výlohy

Náklady na návrat do České republiky Vám uhradíme, pokud budeme takový návrat považovat z lékařského hlediska za nutný a tento návrat zajistí Travel Guard.

Covered

Repatriation of remains

CZK 150K

Costs of transporting the body or ashes back to the Czech Republic, or of burial/cremation abroad, are covered up to 150,000 CZK, the same fixed sub-limit for all three tiers.

Clause Oddíl CPage 9

Section: Oddíl C – Léčebné a jiné výlohy

Náklady vynaložené na převoz Vašeho těla nebo jeho ostatků (včetně popela) do České republiky nebo náklady pohřbu nebo kremace v zemi, kde jste zemřel(a)... oboje max. do výše 150,000 Kč.

Covered

Rescue/salvage costs

CZK 10K

Statutory 'zachraňovací náklady' (rescue/salvage costs) are reimbursed above the policy limit, generally up to 2% of the relevant limit or sub-limit per claim, capped at 10,000 CZK. For rescue costs incurred to save human life or health, up to 30% of the relevant limit or sub-limit is paid instead. This is not a dedicated mountain/search-and-rescue benefit but a general statutory add-on.

Page 6

Section: Zachraňovací náklady

Nad rámec limitu pojistného plnění nahradíme účelně vynaložené zachraňovací náklady... nejvýše však 2 % limitu nebo sublimitu... maximálně však 10,000 Kč.

COVID-19 treatment

No limit stated

Not stated in the policy terms.

Excluded

Pre-existing medical conditions

Excluded

The definition of 'Illness' excludes any illness that is a result of, or connected with, a condition apparent before the trip began, or for which medical advice/treatment was recommended, sought, or should have been sought before departure. General exclusion 1(a) further excludes claims relating to a health condition known to the insured or another person before the insurance was taken out.

Clause 1Page 7

Section: OBECNÉ VÝLUKY

se škoda týká zdravotního stavu nebo nemoci, o nichž jste Vy nebo jiná osoba věděli před uzavřením tohoto pojištění

Optional · Silver, Gold

Winter/risk sports cover

Optional

Ordinary downhill skiing and snowboarding are on the automatically-covered higher-risk activity list for all tiers at no extra cost. However, 'risk sports' such as off-piste skiing/snowboarding, heliskiing, monoskiing, skiing on artificial slopes etc. (Sections K–N) are excluded from Bronze entirely; for Silver/Gold single-trip policies they require explicit agreement and an additional premium (for trips up to 90 days), while annual Silver/Gold policies automatically cover these risk sports for trips up to 17 days. Risk-sports cover is excluded for anyone who has reached age 69 at the start of the trip.

Page 3

Section: Podmínky cestovního pojištění > Sportovní aktivity

sjezdové lyžování, snowboarding

Optional · Silver, Gold

Adventure/risk sports cover

Optional

Common sports (golf, cycling, diving to 20m, trekking to 3000m without climbing gear, water skiing, hot-air ballooning, etc.) are automatically covered on all tiers. Higher-risk 'risk sports' (e.g. bungee jumping, paragliding, parachuting, kitesurfing, canyoning-adjacent activities, high-altitude trekking, ice hockey) are unavailable on Bronze, and on Silver/Gold single-trip policies require explicit agreement plus an additional premium; annual Silver/Gold policies auto-cover them for trips up to 17 days. Canyoning, mountaineering and potholing (and related equipment) remain excluded under all tiers.

Page 3

Section: Podmínky cestovního pojištění > Sportovní aktivity

golf ... cyklistika ... potápění (avšak pouze do hloubky 20 m)

Conditional

Pregnancy complications

Conditional

General exclusion 1(f) excludes any claim relating to pregnancy or childbirth where, at the start of or during the trip, the pregnancy had lasted more than 26 weeks. Cancellation cover under Section A likewise excludes pregnancy/childbirth where the pregnancy had reached at least 26 weeks (22 weeks for a known multiple pregnancy) at the start of the trip, unless the pregnancy was confirmed after the ticket/booking or policy effective date and cancellation is medically necessary.

Clause 1.fPage 7

Section: OBECNÉ VÝLUKY

se týká těhotenství nebo porodu, přičemž na počátku nebo během Vaší cesty trvalo Vaše těhotenství více než 26 týdnů

Covered

Personal liability abroad

CZK 1M – CZK 10M

Covers legal liability for accidental bodily injury to third parties, damage to property not owned/held by the insured, and damage to temporary accommodation, incurred during the trip. Bronze: 1,000,000 CZK; Silver: 5,000,000 CZK; Gold: 10,000,000 CZK. Does not cover liability for use of motor vehicles (separate MTPL required).

Clause Oddíl EPage 9

Section: Oddíl E – Odpovědnost za škodu

škody na zdraví třetí osoby, která není Vaším rodinným příslušníkem nebo členem domácnosti, spolucestujícím nebo Vaším zaměstnancem

Conditional

Legal expenses cover

CZK 60K

Covers legal representation costs for pursuing a claim for damages following death, illness or injury during the trip, up to 60,000 CZK in total for all insured persons. Available only on the Gold tier; not covered on Bronze or Silver.

Clause Oddíl FPage 10

Section: Oddíl F – Právní výlohy

poskytne pojistné plnění ve formě náhrady nákladů právního zastoupení až do výše 60,000 Kč ve vztahu ke všem pojištěným osobám.

Covered

24/7 assistance hotline

Covered

Travel Guard operates a Czech-language emergency medical assistance hotline available 24 hours a day, 365 days a year at +420 225 341 156, for all tiers.

Page 5

Section: Lékařská a jiná pohotovost > 24 hodinová pohotovost

Travel Guard poskytuje 24 hodinovou pohotovost 365 dní v roce a můžete ji kontaktovat na: Tel: +420 225 341 156

Key conditions

Assistance call deadline

If hospitalization abroad is likely to last more than 24 hours, someone must contact Travel Guard immediately. For urgent medical care generally, Travel Guard should be contacted before or as soon as possible when treatment is needed, since this is not private health insurance and reimbursement cannot otherwise be guaranteed.

Unauthorized treatment

Failing to notify Travel Guard immediately in case of hospitalization exceeding 24 hours, or failing to get prior approval for an early return to the Czech Republic under the cancellation or medical-expenses sections, may result in a reduced benefit.

Purchase while abroad

Not explicitly addressed in the policy terms. The policy requires that the insured trip start and end in the Czech Republic and that the insured has permanent residence there, implying the policy is intended to be arranged before departure from the Czech Republic.

Chronic conditions

The definition of 'Illness' excludes conditions that were apparent, or for which medical advice or treatment was recommended, sought, or should have been sought, before the start of the trip, effectively excluding ongoing/chronic conditions known before travel.

Pregnancy

Medical and cancellation cover exclude pregnancy/childbirth once the pregnancy has reached more than 26 weeks (22 weeks for a known multiple pregnancy) at the start of or during the trip, unless the pregnancy was confirmed after booking/policy effective date and cancellation is medically necessary.

Pre-existing condition exclusions

General exclusion 1(a) excludes claims relating to a health condition or illness known to the insured or another person before this insurance was taken out; travelling against medical advice or to seek medical consultation/treatment, being on a hospital waiting list, or having received a terminal diagnosis are also excluded.

Coverage duration limit

Single-trip insurance covers one trip of up to 90 days (minimum 1 day) and is unavailable to anyone who reaches age 79 at the start of the trip. Annual multi-trip insurance covers unlimited trips during the policy period but excludes any single trip longer than 31 days, and is unavailable to anyone over 68 at the start of the policy (limit age 69). Eligibility also requires permanent residence in the Czech Republic and no more than 6 months spent abroad in the preceding year; minors are covered only when travelling with an insured adult.

Direct payment

For outpatient treatment abroad the insured must generally pay the costs upfront and then claim reimbursement from AIG's claims department after returning to the Czech Republic, keeping all receipts and documents. If hospitalization is likely to exceed 24 hours, Travel Guard must be contacted immediately; failure to do so may result in a reduced benefit. An early return to the Czech Republic under the cancellation or medical-expenses sections requires prior approval from Travel Guard/AIG, otherwise the benefit may be reduced.

Territorial scope

Europe: territory of Europe west of the Urals, including adjacent islands and non-European countries bordering the Mediterranean, except Algeria, Israel, Jordan, Lebanon and Libya. World: anywhere in the world except Afghanistan, Cuba, Iraq or Sudan; travel to/from/through these four countries is excluded under both zones.

Documents

Policy specifics

Baggage and personal items

Loss, theft or damage of personal belongings and baggage during the trip: Silver 30,000 CZK, Gold 60,000 CZK (10% deductible); not available on Bronze.

SourceClause H1Page 14

Section: Přehled pojistných plnění

H1 Osobní věci a zavazadla Není pojištěno 30,000 CZK 10% z výše škody 60,000 CZK 10% z výše škody

Flight delay coverage

Compensation for expenses incurred if arrival is delayed by more than 12 hours due to circumstances beyond the insured's control

SourceClause Oddíl BPage 14

Section: Přehled pojistných plnění

Zpoždění cesty z důvodů na straně dopravce Není pojištěno Není pojištěno 500 Kč za každých 12 hodin, max. 8,000 CZK

Liability insurance

Coverage for legal liability for bodily injury or property damage caused to third parties during travel

SourceClause Oddíl EPage 9

Section: Oddíl E – Odpovědnost za škodu

V případě, že v průběhu cesty způsobíte nahodile škodu, za kterou jste právně odpovědný(á), a bude proti Vám uplatněn nárok na náhradu

Accident insurance

Coverage for accidental injury with lump-sum payment for permanent disability or death resulting from accident during travel

SourceClause Oddíl DPage 9

Section: Oddíl D – Úraz

Pokud se Vám během cesty stane úraz, který bude mít ve lhůtě 12 měsíců od tohoto úrazu alespoň jeden z uvedených následků: úplná trvalá invalidita, smrt ... Pojistné plnění Vám poskytneme pouze za jeden úraz pojištěné osoby v průběhu pojistné doby.

Trip duration limit

Annual multi-trip policy: each individual trip up to 31 days; single-trip policy: one trip up to 90 days. Trips must start and end in the Czech Republic.

SourcePage 5

Section: CESTOVNÍ VARIANTY

Varianta jednorázového cestovního pojištění se vztahuje na jednorázové zahraniční cesty pokud trvají maximálně 90 dní. ... Pojištění se však nevztahuje na jednotlivé cesty delší než 31 dní.

Trip cancellation insurance (optional)

Optional add-on coverage for reimbursement of pre-paid trip costs if cancellation is due to serious illness, accident, or death

SourceClause Oddíl APage 14

Section: Přehled pojistných plnění

A Storno nebo zkrácení Vaší cesty 120,000 CZK (nebo do výše ceny zájezdu, pokud je nižší než limit) 20 % 120,000 CZK (nebo do výše ceny zájezdu, pokud je nižší než limit) 20 % 120,000 CZK (nebo do výše ceny zájezdu, pokud je nižší než limit) 20 %

Hospitalization daily cash benefit

A separate daily cash benefit of 500 CZK for each completed 24 hours of hospitalization abroad (due to an accident/illness covered under the medical expenses section), up to a maximum of 8,000 CZK. Not paid for any subsequent hospitalization once back in the Czech Republic. Available on the Gold tier only.

SourceClause Oddíl IPage 12

Section: Oddíl I – Dávky v případě hospitalizace

poskytneme Vám pojistné plnění ve výši 500 Kč za každých ukončených 24 hodin hospitalizace až do výše 8,000 Kč.

Trip start and end location

Trip must start and end in the Czech Republic; applies to single-trip policies

SourcePage 1

Section: Jednorázové cestovní pojištění

Vaše cesta musí začínat a končit v České republice.

Winter sports coverage (optional add-on)

Silver and Gold variants can be extended (with premium surcharge) to cover winter sports such as monoskiing, heliskiing, off-piste skiing under guide supervision

SourcePage 1

Section: Jednorázové cestovní pojištění

Jednorázové pojištění Silver a Gold je možné za příplatek na pojistném rozšířit i na rizikové sporty pro cesty v délce v délce max. 90 dní.

24/7 medical assistance requirement

In case of medical need during travel, insured must contact Travel Guard 24/7 medical hotline immediately to receive benefits; failure to contact may result in reduced or denied claims

SourcePage 6

Section: Upozornění pojištěným osobám, ošetřujícím lékařům a zdravotnickým zařízením

Pokud potřebujete neodkladnou lékařskou péči musíte neprodleně kontaktovat Travel Guard, jinak Vám nemůžeme zaručit úhradu léčebných výloh.

Eligibility: residency and age limits

The insured must have permanent residence in the Czech Republic and must not have spent more than 6 months abroad in the year preceding the policy. Single-trip insurance is unavailable to anyone who reaches age 79 at the start of the trip; annual insurance is unavailable to anyone over 68 at policy inception (limit age 69). Minors are covered only when accompanied by an insured adult.

SourcePage 3

Section: Podmínky cestovního pojištění > Způsobilost k pojištění

za předpokladu, že všechny tyto osoby mají trvalý pobyt v České republice a nestrávily v roce předcházejícím sjednání tohoto pojištění více než 6 měsíců mimo Českou Republiku.

Sources