Kooperativa
Kooperativa is a travel insurance for the CZ market with online purchase and 24/7 assistance.
Direct payment
In case of medical treatment abroad, the insurer or its assistance company (Global Assistance) arranges and pays costs directly to medical providers when pre-approved. Costs up to 3,000 CZK can be paid by the insured and reimbursed after return. Costs above 3,000 CZK require prior approval from the assistance company; direct payment without approval may result in denial of claim.
Geographic scope
Europe and World
Pojištění lze sjednat s územní platností: ČR, Evropa (vč. Azorských ostrovů, Madeiry, Baleárských ostrovů, Kanárských ostrovů, Egypta, Izraele, Jordánska, Kapverdské republiky, Kypru, Maroka, Tuniska, Turecka), svět bez USA, svět vč. USA. Pojištění LVZ se nevztahuje na území ČR.
Starting from
CZK 20
Unique selling points
- Medical expense limit of up to 100,000,000 CZK (PLUS variant) – one of the highest in the Czech travel insurance market, far exceeding the Schengen visa minimum and covering even the costliest destinations including the USA.
- COVID-19 treatment and KARANTÉNA (quarantine cost) coverage included at no extra charge with both KLASIK and PLUS variants – a standard inclusion that many competitors offer only as a paid add-on.
- Children under 6 years travel free of charge when accompanied by at least one adult insured with Kooperativa – no additional premium and no separate policy required.
- 24/7 Czech-language assistance hotline (+420 266 799 779) provided by Global Assistance, including telephone medical consultation with a Czech-speaking doctor and telephone interpretation services at no extra cost.
- Terrorism cover included within LVZ and accident insurance at no extra charge – unlike most Czech travel policies where terrorism is a paid add-on or fully excluded.
Coverage limits
Medical expenses abroad (LVZ)
Covered
Covers necessary and reasonable costs of medical treatment or treatment of acute illness or injury of the insured person abroad that are medically necessary. Includes outpatient treatment, hospitalisation, medicines and medical aids prescribed by a doctor, emergency dental treatment for acute pain, transport to the nearest medical facility, repatriation to the Czech Republic, and accompanying person costs. KLASIK variant: 10,000,000 CZK per insured event; PLUS variant: 100,000,000 CZK per insured event.
Emergency medical treatment (acute illness and injury)
Covered
Covers medically necessary and urgent treatment to stabilise the insured's condition so they can continue travelling or be transported back to the Czech Republic. Non-urgent planned operations or treatment that can be postponed until return are not covered. Costs are covered within the overall LVZ limit (KLASIK: 10,000,000 CZK; PLUS: 100,000,000 CZK).
Hospitalisation abroad
Covered
Covers the costs of hospital stay for the medically necessary duration in a standard room including meals, or in an intensive care unit if medically required. Covered within the overall LVZ limit (KLASIK: 10,000,000 CZK; PLUS: 100,000,000 CZK). Stays in rehabilitation facilities, spa resorts, sanatoria, and psychiatric facilities are excluded.
Outpatient medical treatment abroad
Covered
Covers outpatient medical treatment including materials, diagnostic means, medicines and medical aids prescribed by a doctor, and use of medical equipment. Covered within the overall LVZ limit (KLASIK: 10,000,000 CZK; PLUS: 100,000,000 CZK). Nutritional, strengthening or vitamin preparations are excluded even if prescribed by a doctor.
Emergency dental treatment abroad
Covered
Covers dental treatment limited to simple filling or extraction for acute pain, and simple repairs of dentures damaged during the stay abroad. Includes medicines prescribed in connection with the above. Subject to a sublimit within the LVZ limit: KLASIK 20,000 CZK; PLUS 30,000 CZK. The sublimit applies to all insured events for the duration of the insurance. The sublimit does not apply if dental treatment is related to a head injury.
Medical transport to nearest medical facility
Covered
Covers transport of the insured to the nearest medical facility capable of providing necessary care, and return transport from such facility to the insured's place of stay abroad, if the insured cannot use public transport for objective reasons. Covered within the overall LVZ limit.
Repatriation / medical evacuation to Czech Republic
Covered
Covers transport (repatriation) of the insured from abroad back to the Czech Republic once the health condition permits, if the original transport could not be used due to the insured event, or if the insured's health does not allow them to remain abroad or the insured requires non-urgent planned surgery that cannot be medically postponed. Must be pre-approved by the assistance company or insurer. Covered within the overall LVZ limit. In the event of terrorism preventing assistance services, costs are reimbursed after return on presentation of original invoices.
Repatriation of remains
Covered
Covers the transport (repatriation) of the insured's mortal remains from the place of death to the place of their interment in the Czech Republic, including necessary ancillary costs, if pre-approved by the assistance company or the insurer. Alternatively covers funeral of the insured in the country of death if repatriation is not permitted by local law, or cremation with sending of urn to Czech Republic. Also covers transport and accommodation of one close person attending the funeral abroad, within the LVZ sublimit.
Search and rescue (mountain rescue and other rescue services)
Covered
Covers costs of mountain rescue service (HZS) or other institutions carrying out rescue activities in mountain areas or other difficult natural environments (e.g. maritime rescue service), if necessarily incurred in direct causal connection with the rescue of the insured in a life- or health-threatening situation and if the insured is legally obliged to pay them. Sublimit applies within the overall LVZ limit: KLASIK 500,000 CZK; PLUS 1,000,000 CZK. Not covered if the rescue service was intentionally abused or if the risk arose from gross negligence or deliberate disregard of the rescue service's instructions.
COVID-19 treatment (pojištění COVID)
Covered
Covers necessary and reasonable costs of medical treatment for COVID-19 illness abroad, included at no extra charge with the LVZ insurance. Limit 5,000,000 CZK for both KLASIK and PLUS variants. Provided only if agreed in the policy.
Pre-existing conditions
Conditional
Generally excluded: costs related to injuries or illnesses that occurred or whose symptoms manifested before departure abroad. Exception: coverage applies to acute worsening of a stabilised chronic illness that directly threatens the insured's life or health, except worsening caused by neglect of prescribed (especially medicamentous) treatment. Medicines for illnesses known to the insured before the start of travel are also excluded.
Winter sports coverage (skiing and snowboarding on marked pistes)
Covered
Skiing and snowboarding on marked and publicly open slopes, trails and access paths are covered under the base LVZ insurance (standard sport) from M-750/23 onwards. This includes all variants. Skiing and snowboarding off marked trails, acrobatic skiing, ski jumping, speedriding, freeride, ski touring (skialpinismus) are excluded from the base cover. The older M-750/18 terms required an 'active sports' add-on for skiing/snowboarding; the current M-750/23 terms include these in the standard sport tier.
Active sports cover (adventure / higher-risk sports)
Optional
Optional add-on extending LVZ to recreational participation in a defined list of higher-risk sports including: high-altitude trekking up to 5,000m UIAA grade II, via ferrata up to grade C, cyclocross/bikros/biketrial, river kayaking up to grade 3, rafting up to grade 3 with instructor, canyoning with instructor, rugby, yachting, scuba diving to 40m with certification, U-ramp skateboarding, ice hockey, equestrian sports, quad bikes/karts, parasailing/surfing/windsurfing/kiting, field hockey/American football, acrobatic rock and roll/capoeira, cliff diving/bungee, powerlifting/weightlifting/non-contact martial arts/judo/karate, fencing, ballooning, timbersport, modern pentathlon, zip line, rope courses, zorbing, hunting. Does not cover competitions/races at any level.
Pregnancy complications
Conditional
Covers medical treatment for unexpected acute complications of pregnancy occurring up to 10 weeks before the expected date of delivery, if necessary to avert immediate danger to the life of the mother or foetus, or of a premature baby. Not covered: complications arising in the context of high-risk pregnancy. All other costs related to pregnancy, abortion, miscarriage or childbirth are excluded.
Personal liability insurance (ÚZO package)
Optional
Optional component of the ÚZO package. Covers the insured's legally established duty to compensate non-property damage or financial loss (property damage) caused to another person during travel in connection with activities or relationships in ordinary civil life. Also covers damage caused by an animal accompanying the insured, and damage to rented accommodation furnishings. Limit: KLASIK 5,000,000 CZK; PLUS 8,000,000 CZK per insured event. Includes coverage of damage to rented movable property (sublimit) and rental vehicle excess (PLUS only, sublimit 10,000 CZK).
Legal assistance / legal aid (pojištění právní pomoci)
Optional
Available only in the PLUS variant as part of the ÚZO package. Covers protection of legitimate legal interests: consumer disputes with local providers abroad, defence in traffic accident criminal/administrative proceedings (negligence only), and pursuit of legitimate compensation claims for personal injury/property damage. Limit: 200,000 CZK. No excess. Not available in KLASIK variant.
24/7 assistance services (Global Assistance)
Covered
24/7 assistance services provided by Global Assistance a.s. (tel. +420 266 799 779, ga@1220.cz) are included with LVZ insurance. Services include: arranging doctor/hospital, organising funeral abroad, covering necessary telephone calls, assistance with replacement travel documents, financial assistance intermediation, missed departure transport costs, telephone interpretation. Pre-travel assistance (tourist, travel, safety and legal-administrative information) and TRAVEL ASISTENT (flight irregularity assistance via Click2Claim, +420 226 258 015) are included at no extra charge.
Key conditions
Assistance call deadline
In case of accident or acute illness requiring medical treatment or hospitalisation with costs exceeding 3,000 CZK, the insured must contact the assistance line (Global Assistance, +420 266 799 779) before visiting a medical facility or as soon as objectively possible, at the latest within three days of the event. In case of hospitalisation, no payments to the medical facility may be made without prior approval of the assistance company. Costs up to 3,000 CZK may be paid by the insured without contacting the assistance company and reimbursed after return.
Unauthorized treatment
If the insured pays costs exceeding 3,000 CZK directly to a medical provider without prior approval from the assistance company or the insurer, the insurer is not obliged to provide insurance benefits. The insurer may also reduce or deny the claim if the insured failed to contact the assistance company before visiting a medical facility.
Purchase while abroad
If the insurance is arranged after the insured's departure abroad and does not immediately follow a previous travel insurance policy with the same insurer (Kooperativa), no benefit will be provided for loss events occurring within 24 hours of the moment of concluding the insurance (waiting period). This prevents last-minute policies from covering immediately arising incidents.
Chronic conditions
Costs related to injuries or illnesses that occurred or whose symptoms manifested before departure abroad are generally excluded. However, the insurance covers medical care related to acute worsening of a stabilised chronic illness that directly and immediately threatens the insured's life or health, except worsening caused by neglect of prescribed treatment (especially medicamentous). A stabilised chronic illness is one that existed at the start of the insurance but where the insured's condition in the 12 months before departure gave no indication that a doctor's visit would be needed during the trip.
Pregnancy
Medical treatment for unexpected acute complications of pregnancy up to 10 weeks before the expected date of delivery is covered if necessary to avert immediate danger to the life of the mother or foetus. High-risk pregnancy complications are excluded. Travel abroad is not recommended in advanced or high-risk stages of pregnancy and insurance cannot be arranged in those cases.
pre_existing_conditions
Insurance does not cover non-acute health issues whose symptoms manifested before departure or where the insured travelled against medical advice. Acute medical events requiring immediate treatment are covered, including acute worsening of stabilised chronic conditions that immediately threaten life or health. Medicines for diseases known before the start of travel are also excluded.
coverage_duration_limit
KOLUMBUS: single trip up to 365/366 calendar days. KOLUMBUS ABONENT and KOLUMBUS ABONENT RODINA: annual policy for repeated trips, with a maximum of 45 consecutive calendar days per individual trip; the number of trips is unlimited. For KOLUMBUS ABONENT, no insurance benefits are provided for insured events occurring on the 46th and subsequent days of continuous stay abroad.
Where to buy
Documents
Cestovní pojištění – Předsmluvní informace a pojistné podmínky M-750/23
terms_and_conditions
Cestovní pojištění – Informační dokument o pojistném produktu (IPID)
ipid
Pojistné podmínky pro cestovní pojištění KOLUMBUS, KOLUMBUS ABONENT a KOLUMBUS ABONENT RODINA M-750/18 (starší verze)
terms_and_conditions
Policy specifics
Trip cancellation
Optional coverage for trip cancellation including cancellation fees and loss of prepaid services
Travel assistance services
24/7 assistance for medical emergencies, transport, repatriation, and emergency support while traveling
Baggage and luggage insurance
Optional coverage for lost, delayed, or damaged baggage and personal belongings
Flight delay coverage
Coverage for flight delays from 7th hour onwards
Active sports coverage
Under M-750/23 terms, skiing and snowboarding on marked and publicly open slopes are covered in the base LVZ insurance. The active sports add-on extends coverage to higher-risk activities such as high-altitude trekking above 3,000m, off-piste skiing, ski touring, via ferrata above grade C, and other defined higher-risk sports.
Children under 6 free coverage
Children under 6 years traveling with an adult are covered free of charge
Minimum medical expense coverage limit
Must meet Schengen visa requirement of EUR 30,000 minimum coverage for medical expenses
Terrorism exclusion with Ministry warning proviso
Coverage excludes losses from terrorist acts unless insured was unaware of government travel warnings
Territorial scope options
Insurance available for Europe, World, or Czech Republic only. Europe includes Azores, Madeira, Canary Islands
Maximum single trip duration
Single trip coverage limited to maximum duration depending on product variant
Waiting period for new coverage
If new insurance purchased after departure without continuing prior policy, claims within 24 hours excluded
Intoxication exclusion with visa requirement conditions
Standard exclusion for alcohol and substance misuse injuries, but long-term visa applications require insurance NOT excluding intoxication
Pregnancy and maternity coverage
Coverage for medical complications of pregnancy up to 10 weeks before expected delivery date