safeAway A/S
safeAway
safeAway is a travel insurance for the Denmark market with online purchase and 24/7 assistance.
Direct payment
In serious medical emergencies, safeAway's 24/7 alarm centre (Falck Global Assistance) assesses and coordinates necessary treatment directly with hospitals abroad; for other claims (e.g. dental, physiotherapy) the customer typically pays first and submits a claim with original receipts for reimbursement.
Geographic scope
Coverage area selectable at purchase: Extended Europe, Worldwide excluding USA/Canada, or Worldwide including USA/Canada
Coverage does not apply in areas where the Danish Ministry of Foreign Affairs advises against all travel
Unique selling points
- Illness and repatriation are covered up to DKK 50,000,000 combined, far above the roughly DKK 1,000,000 typically offered by competing policies.
- Almost all sports and activities are included as standard, with only pure ski holidays excluded, unlike insurers that charge extra for "dangerous" sports.
- Claims and emergencies are handled around the clock by Falck Global Assistance's Danish-speaking alarm centre.
- The standard 750 DKK deductible on every claim can be removed entirely by adding the optional 'Coverage without deductible' upgrade.
- Policies are sold directly to consumers online with no intermediaries, which helped the company win the 'Denmark's Best Travel Insurance' award in 2017.
Coverage limits
Medical expenses (illness)
DKK 50,000,000
Illness treatment costs are covered up to DKK 50,000,000, a maximum sum combined with repatriation/medical transport costs.
Emergency medical treatment
DKK 50,000,000
Necessary emergency treatment abroad falls under the combined sygdom (illness)/hjemtransport sum of up to DKK 50,000,000.
Hospitalization
DKK 50,000,000
Hospital stays abroad due to illness or accident are covered within the combined 50,000,000 DKK sygdom/hjemtransport sum.
Outpatient treatment
DKK 50,000,000
Outpatient doctor visits abroad are covered within the combined 50,000,000 DKK sygdom/hjemtransport sum.
Emergency dental treatment
DKK 3,000
Only in PREMIUM
Acute dental treatment is covered up to DKK 3,000 (physiotherapy/chiropractic is covered separately up to DKK 15,000); only available under the PREMIUM tier.
Local medical transport
DKK 50,000,000
Transport to the nearest suitable hospital, and transport necessitated by treatment failure, is covered within the combined sygdom/hjemtransport sum.
Evacuation (terror/natural disaster)
DKK 100,000
Evacuation due to terror, natural disaster or similar events is covered up to DKK 100,000; distinct from medical repatriation, which is covered under the combined sygdom/hjemtransport sum.
Repatriation of remains
Covered
No limit stated
Not found as a separately quantified sum in the available sources.
COVID-19 treatment
Excluded
Newly issued policies do not cover COVID-19, including but not limited to treatment, hospitalization, repatriation and evacuation.
Pre-existing conditions
Conditional
Customers with a pre-existing or chronic condition can order a paid medical pre-assessment (DKK 750) before travelling to clarify whether the condition will be covered.
Winter sports cover
Conditional
Skiing itself is not excluded, but the policy does not cover trips where skiing/piste activity makes up more than 25% of the trip's duration (i.e. pure ski holidays are excluded).
Adventure/sports activities cover
Covered
safeAway does not distinguish between dangerous and non-dangerous sports; all sporting activities are covered except pure ski holidays (see winter sports exclusion), provided the activity is practiced as a private individual and not professionally.
Pregnancy complications
€12
Not found as a separately quantified or specifically addressed benefit in the available sources.
Personal liability abroad
DKK 5,000,000 – DKK 10,000,000
Liability for personal injury is covered up to DKK 10,000,000 and liability for property damage up to DKK 5,000,000; legal costs (retshjælp) connected to determining a liability claim are covered up to DKK 100,000.
Legal assistance abroad
DKK 100,000
Reasonable and necessary legal assistance for current legal disputes during the trip that can be brought before a court is covered up to DKK 100,000.
24/7 assistance
Covered
All safeAway customers have access to a round-the-clock alarm centre operated by Falck Global Assistance.
Key conditions
Assistance call deadline
Contact safeAway's 24/7 alarm centre (Falck Global Assistance) as soon as possible in the event of serious illness or injury, and always before any repatriation is arranged; safeAway's doctor must assess the need for, and means of, repatriation.
Unauthorized treatment
safeAway's doctor decides, after consultation with the treating physician abroad, whether and how a repatriation should take place; treatment or transport arranged without safeAway's involvement may not be reimbursed.
Purchase while abroad
The policy must be purchased before departure from Denmark and takes effect from the purchase date or a chosen future start date; it cannot be bought or activated once travel has already begun.
Chronic conditions
Customers with a chronic illness can order a paid medical pre-assessment (DKK 750) to clarify whether the condition will affect their coverage.
Pregnancy
Available sources do not specify a separate limitation or benefit amount for pregnancy; general illness coverage terms are assumed to apply, subject to the standard exclusion for conditions known before departure.
Pre-existing condition exclusions
As with chronic illnesses, a paid pre-assessment (DKK 750) can be requested before travel to determine whether a pre-existing condition is covered.
Coverage duration limit
The Annual Travel Insurance covers an unlimited number of trips per year, but each individual trip may last a maximum of 22 days; longer trips require a single-trip policy instead.
Where to buy
Policy specifics
Maximum age at purchase
Annual Travel Insurance can only be purchased by persons under 71 years of age
SourceSki trip exclusion
Annual Travel Insurance does not cover pure ski vacations where skiing comprises more than 25% of trip duration
SourceChildren discount
Children under 16 years traveling with policy holder receive 50% discount on annual travel insurance premium
SourceDeductible / Self-risk
Standard deductible of 750 DKK applies to all claims; optional deductible-free coverage available
SourceBaggage single-item limit
Optional baggage cover has a maximum sum insured of DKK 10,000, with single items capped at 50% (DKK 5,000) and mobile electronics capped at 25% (DKK 2,500) of that sum
SourceSource no longer reachableEmergency assistance provider
All SafeAway customers have access to 24/7 emergency assistance through Falck Global Assistance alarm center
SourcePolicy effective date
Annual Travel Insurance takes effect from the date of purchase or a future chosen start date; covers from departure time until return home
SourceGeographic coverage options
Annual Travel Insurance offers multiple geographic coverage options: Europe, Extended Europe, and Worldwide; price varies by selected area
SourceTravel advisory exclusion
Insurance does not apply in areas where Danish Ministry of Foreign Affairs advises against all travel
SourceSource no longer reachableBaggage coverage (optional add-on)
SafeAway offers optional baggage coverage protecting personal items and luggage during travel; must be specifically selected at purchase
SourceSource no longer reachableSources
- https://safeaway.dk/aarsrejseforsikring
- https://safeaway.dk/handelsbetingelser/gebyrer/Source no longer reachable
- https://safeaway.dk/hvilken-rejseforsikring-er-bedst/Source no longer reachable
- https://safeaway.dk/rejseforsikring/
- https://safeaway.dk/rejseforsikring/daekninger/bagagedaekning-tilvalg/Source no longer reachable
- https://safeaway.dk/rejseforsikring/daekninger/hjemtransport/Source no longer reachable
- https://safeaway.dk/rejseforsikring/daekninger/juridisk-assistance-i-udlandet/Source no longer reachable
- https://safeaway.dk/rejseforsikring/daekninger/krisehjaelp/Source no longer reachable
- https://safeaway.dk/rejseforsikring/enkeltrejseforsikring/
- https://www.trustpilot.com/review/safeaway.dk