IMAWAY, a travel insurance brand of Groupe IMA (Inter Mutuelles Assistance)
IMAWAY
IMAWAY is a travel insurance for the France market with online purchase and 24/7 assistance.
Direct payment
IMAWAY operates a direct-payment network of thousands of accredited medical facilities worldwide and around a hundred technical/medical correspondents, so insureds are not required to advance medical fees.
Geographic scope
Worldwide
Covers trips abroad of less than 3 months, with destination-specific guidance (Europe, Tunisia, Japan, Cuba, Bali, Australia, Algeria, etc.)
Unique selling points
- A unique online credit-card diagnostic tool checks hundreds of bank card contracts before recommending a tier, avoiding duplicate cover.
- Holders of premium cards (Visa Premier, Gold Mastercard or higher) can get up to a 30% discount on their premium.
- Teleconsultation with a French-speaking doctor from abroad is built into all three tiers to avoid unnecessary emergency room visits.
- No advance of medical fees and no deductible thanks to a direct-payment network of thousands of accredited facilities worldwide.
- Operations are run entirely in France, certified by the 'AFRC Relation Client 100% France' and 'Service France Garanti' labels.
Coverage limits
Medical expenses abroad
€1,000,000
Medical expenses abroad are covered across the Essentiel, Smart and Confort tiers, with a ceiling of up to €1,000,000 stated on certain (higher) formulas.
Emergency medical treatment
Covered
IMAWAY provides immediate assistance in case of illness, accident or unexpected event abroad, but no specific monetary limit is published for this peril alone.
Hospitalization abroad
Covered
Hospitalization abroad is listed among the covered risks for several destinations (e.g. Tunisia, Japan), though no specific limit is published.
Outpatient treatment
No limit stated
No source specifies outpatient treatment coverage separately.
Medical transport
No limit stated
No IMAWAY-specific source confirms a distinct medical transport benefit.
Medical evacuation / repatriation
Covered
Medical repatriation ('rapatriement') is listed as a covered risk across destinations, without a published monetary limit.
Repatriation of mortal remains
No limit stated
No IMAWAY-specific source distinctly confirms repatriation of mortal remains as separate from general medical repatriation.
COVID-19 treatment
No limit stated
Only the IMA Ibérica (Spain-operated) version of Imaway explicitly mentions Covid-19 cover; this is not confirmed for the French IMAWAY product.
Pre-existing conditions
No limit stated
No source specifies treatment of pre-existing conditions.
Winter sports cover
No limit stated
Winter sports risk is mentioned generically in destination guides but no specific policy inclusion or limit is confirmed.
Adventure/high-risk sports cover
No limit stated
Risk activities (e.g. scooter accidents, private clinic care) are mentioned in destination guides but no specific coverage or limit is confirmed.
Pregnancy complications
No limit stated
No source specifies coverage for pregnancy complications.
Personal liability abroad
Covered
Personal liability abroad is listed as a covered risk for certain destinations (e.g. Algeria), without a published monetary limit.
Legal assistance
No limit stated
Legal assistance is only mentioned on the IMA Ibérica (Spain-operated) version of Imaway; not confirmed for the French IMAWAY product.
24/7 assistance
Covered
IMAWAY provides 24/7 medical and technical assistance teams based in France, available across all tiers.
Key conditions
Coverage duration limit
IMAWAY covers trips abroad of less than 3 months; travellers should choose the protection level suited to their stay duration.
Where to buy
Policy specifics
Medical expenses advance payment
Direct payment to medical providers without advance payment requirement from insured
SourceRemote medical consultation from abroad
Integrated telemedicine feature with French-speaking doctors available across all product tiers
SourceTravel cancellation - war exclusion
Travel cancellation coverage excludes war-related costs where airline remains commercially responsible
SourceRental car collision deductible coverage
Confort tier specifically includes coverage for rental car collision deductibles
SourceThree-tier product structure
IMAWAY offers three coverage levels: Essentiel essentials Smart enhanced protection and Confort optimal protection
SourceCredit card benefit analysis tool
Mandatory feature: online diagnostic tool analyzes existing bank card coverage before policy recommendation
SourcePremium card discount with priority claim condition
Holders of Visa Gold Visa Premier Mastercard Gold+ and higher tiers receive up to 30 percent discount conditional on prioritizing card benefits before claiming IMAWAY
SourceDirect payment medical provider network
Thousands of accredited medical facilities worldwide and hundreds of technical/medical correspondents enable direct payment without reimbursement requirement
SourceFrance-based operations certification
Operations managed entirely in France certified by AFRC French Customer Relations Association and Service France Garanti label
SourceSources
- https://imaway.fr/
- https://www.argusdelassurance.com/assurance-dommages/assurance-des-particuliers/assurances-voyage/assurance-voyage-avec-imaway-le-groupe-ima-veut-completer-les-garanties-des-cartes-bancaires.SGY47XAIFFGILDBGKN7TTOTRU4.html
- https://www.ima.eu/en/consumers/sales-offers/imaway-travel-insurance-wont-let-you-down
- https://www.ima.eu/fr/imaiberica-imaway-lassurance-voyage-pour-voyager-en-toute-securite
- https://www.lechotouristique.com/article/imaway-lance-une-assurance-voyage-sur-le-marche-francais
- https://www.tourhebdo.com/actualites/assurance-voyage-le-groupe-ima-lance-imaway-et-mise-sur-le-conseil-pour-seduire-voyageurs-et-distributeurs-971502.php