Extracted from source documents

ALTE OLDENBURGER Travel insurance (Travel Medical Ak)

Underwritten by ALTE OLDENBURGER Krankenversicherung von 1927 V.V.a.G. · Germany

travel insurance from ALTE OLDENBURGER for the Germany market, with online purchase and 24/7 assistance.

Verified Aug 28, 2026 · Terms dated 2026-06Sources

Online purchase24/7 helpline

Unique selling points

Unlimited number of trips per year covered under one annual premium, with each individual trip protected for up to 8 weeks.

A dedicated Notruf emergency service line helps find a suitable hospital and coordinates repatriation when needed.

Hospital bills can be settled directly with the treating hospital when the emergency service is notified in advance, avoiding out-of-pocket payment.

A family tariff (AK-F) covers the policyholder, spouse or registered partner, and minor children under a single contract.

If a parent must be hospitalized abroad, the insurer organizes and pays for the child's care and additional return travel costs.

Coverage limits

Covered

Medical expenses abroad

Covered

Reimburses medically necessary outpatient, inpatient and dental treatment costs incurred abroad due to illness or accident. No monetary cap is stated for medical expenses generally; the insurer may reduce benefits if costs are disproportionate to the treatment provided.

Clause Nr. 12Page Seite 7 von 21

Section: Versicherungsbedingungen > 12. Unsere Tarifleistungen

Wir erstatten die Aufwendungen infolge eines während des Auslandsaufenthaltes eingetretenen Versicherungsfalls.

Covered

Emergency medical treatment

Covered

Covers transport to the nearest available doctor or hospital by recognized rescue services for initial care after an accident or emergency, plus the medically necessary treatment itself.

Clause Nr. 12.1 f)Page Seite 7 von 21

Section: Versicherungsbedingungen > 12.1 Ambulante Heilbehandlung

Transport zum nächsterreichbaren Arzt oder Krankenhaus durch anerkannte Rettungsdienste zur Erstversorgung nach einem Unfall oder Notfall

Covered

Inpatient (hospital) treatment

Covered

Covers physician services, hospital services including nursing, accommodation and meals, and transport to the nearest suitable hospital by recognized rescue services. No monetary cap is stated. As an alternative to cost reimbursement, the insured may instead choose a hospital daily allowance of 25 EUR per day of hospitalization.

Clause Nr. 12.4 f)Page Seite 8 von 21

Section: Versicherungsbedingungen > 12.4 Sonstige Leistungen

Bei stationärer Heilbehandlung im Ausland können Sie zwischen Ersatz der erstattungsfähigen Aufwendungen und einem Krankenhaustagegeld von 25,– EUR pro Tag des Krankenhausaufenthaltes wählen.

Covered

Outpatient medical treatment

Covered

Covers outpatient treatment by physicians, alternative practitioners (Heilpraktiker), chiropractors and osteopaths, plus prescribed medicines, bandages, aids and physiotherapy remedies, and transport to the nearest reachable doctor or hospital.

Section: Urlaubs- und Geschäftsreisen > Auslandsreisekrankenversicherung für Einzelpersonen und Familien > Unsere Leistungen im Überblick

Ambulante Behandlung durch Ärzte, Heilpraktiker, Chiropraktiker und Osteopathen Arznei-, Verband-, Heil- und Hilfsmittel

Covered

Dental emergency treatment

Covered

Covers pain-relief dental treatment including simple fillings, provisional dentures in simple design, and repair/restoration of dentures already present at the start of the trip. Excludes inlays, new dentures (e.g. crowns, bridges, prostheses, implants) and orthodontic treatment; laboratory work for provisional dentures is also excluded.

Clause Nr. 12.3Page Seite 7 von 21

Section: Versicherungsbedingungen > 12.3 Zahnärztliche Heilbehandlung

Bitte beachten Sie: Wir leisten nicht für Einlagefüllungen und Neuanfertigungen von Zahnersatz (z.B. Kronen, Brücken, Prothesen, Implantate) und auch nicht für kieferorthopädische Maßnahmen.

Covered

Local medical transport

Covered

Covers transport to the nearest reachable doctor or hospital by recognized rescue services for initial care following an accident or emergency, both for outpatient and inpatient cases.

Clause Nr. 12.1 f)Page Seite 7 von 21

Section: Versicherungsbedingungen > 12.1 Ambulante Heilbehandlung

Transport zum nächsterreichbaren Arzt oder Krankenhaus durch anerkannte Rettungsdienste zur Erstversorgung nach einem Unfall oder Notfall

Covered

Medical repatriation to Germany

Covered

Organizes and reimburses the additional costs of a medically necessary return transport to Germany when repatriation is medically sensible, the inpatient treatment abroad is expected to last longer than 14 days, or repatriation costs would be lower than continued treatment abroad. Prior approval from the emergency service is required; without it, reimbursement is capped at the amount that would have applied had the service been notified.

Clause Nr. 12.4 b)Page Seite 7 von 21

Section: Versicherungsbedingungen > 12.4 Sonstige Leistungen > b) Rücktransport

Ohne vorherige Leistungszusage werden maximal die Kosten erstattet, die bei ordnungsgemäßer Einschaltung des Notrufservice angefallen wären.

Covered

Repatriation of remains / death abroad

Covered

If the insured dies abroad, the insurer organizes transport of the deceased to their last permanent residence and reimburses the direct transfer costs. If burial takes place abroad instead, burial costs are reimbursed up to the amount that a repatriation would have cost.

Clause Nr. 12.4 c)Page Seite 7 von 21

Section: Versicherungsbedingungen > 12.4 Sonstige Leistungen > c) Todesfall im Ausland

Stirbt die versicherte Person während des Auslandsaufenthaltes, organisieren wir die Überführung des Verstorbenen an seinen letzten ständigen Wohnsitz und erstatten die unmittelbaren Kosten der Überführung.

Covered

Search, rescue and recovery costs

€5K

Reimburses costs incurred if the insured must be searched for, rescued or recovered abroad due to illness, accident or death, up to 5,000 EUR.

Clause Nr. 12.4 d)Page Seite 8 von 21

Section: Versicherungsbedingungen > 12.4 Sonstige Leistungen > d) Suche, Rettung und Bergung

Muss die versicherte Person aufgrund einer im Ausland eingetretenen Erkrankung, eines Unfalles oder wegen Tod gesucht, gerettet oder geborgen werden, erstatten wir die hierfür anfallenden Kosten bis zu 5.000,- EUR.

COVID-19 treatment

No limit stated

The policy documents do not separately mention COVID-19 treatment; general illness coverage rules would apply but no explicit statement was found.

Excluded

Pre-existing conditions

Excluded

No benefits are paid for illnesses that were foreseeably going to require treatment during the trip as planned, unless the trip was undertaken due to the death of the insured's spouse/registered partner or a first-degree relative.

Clause Nr. 13 b)Page Seite 8 von 21

Section: Versicherungsbedingungen > 13. Wann zahlen wir nicht?

Krankheiten, von denen für die versicherte Person erkennbar bei Reiseantritt feststand, dass sie bei planmäßiger Durchführung der Reise behandelt werden müssen, es sei denn, dass die Reise wegen des Todes des Ehegatten bzw. des Lebenspartners gemäß § 1 des Lebenspartnerschaftsgesetzes (LPartG - siehe Anhang) oder eines Verwandten ersten Grades unternommen wurde

Winter sports cover

No limit stated

Not mentioned in the policy documents; no specific winter sports clause or exclusion was found.

Adventure sports cover

No limit stated

Not mentioned in the policy documents; no specific adventure sports clause or exclusion was found.

Conditional

Pregnancy complications

Conditional

Unforeseeable, acute pregnancy complications (including miscarriage, premature birth or emergency termination) are treated as an insured event, but no benefit is paid if they occur after completion of the 32nd week of pregnancy, unless the extended stay abroad was necessitated by a prior insured event. Medically necessary treatment of a premature baby is also covered.

Clause Nr. 12.4 a)Page Seite 7 von 21

Section: Versicherungsbedingungen > 12.4 Sonstige Leistungen > a) Schwangerschaft

Als Versicherungsfall nach Nr. 11 gelten auch für die Versicherte nicht vorhersehbare, akut eingetretene Schwangerschaftskomplikationen einschließlich Fehlgeburt, Frühgeburt oder notfallbedingter Schwangerschaftsabbruch.

Personal liability abroad

No limit stated

Not mentioned in the policy documents; no personal liability benefit or exclusion was found.

Legal assistance abroad

No limit stated

Not mentioned in the policy documents; no legal assistance benefit or exclusion was found.

Covered

Notruf emergency assistance service

Covered

A Notruf emergency service (+49 4441 905-4441) can be contacted for advice and support, to find a suitable hospital, and to coordinate repatriation and child-care benefits; telephone costs for the first contact are reimbursed at a flat rate of 10 EUR.

Clause Nr. 14Page Seite 8 von 21

Section: Versicherungsbedingungen > 14. Was tun im Schadenfall?

Bei Eintritt des Versicherungsfalls sollten Sie bzw. die versicherte Person unseren Notrufservice (unter der Telefonnummer +49 4441 905-4441) zur Beratung und Unterstützung einschalten.

Key conditions

Assistance call deadline

The emergency service must be engaged immediately before or upon hospital admission; for repatriation transport and child-care assistance, notifying the emergency service is mandatory in every case to avoid benefit restrictions.

Unauthorized treatment

If the emergency service is not notified in advance of repatriation or child-care assistance, reimbursement is limited to the amount that would have applied had the service been properly engaged.

Purchase while abroad

The application, including the SEPA direct debit mandate, must reach the insurer before the insured departs from Germany; cover cannot be taken out while already abroad.

Chronic conditions

The policy does not define a separate category for chronic diseases; any illness that was foreseeably going to require treatment during the trip as planned is excluded regardless of whether it is chronic or acute (see pre-existing conditions).

Pregnancy

Unforeseen acute pregnancy complications are covered as an insured event, but treatment is excluded if the complication occurs after completion of the 32nd week of pregnancy, unless the extended stay was necessitated by an earlier insured event.

Pre-existing condition exclusions

No benefits are paid for illnesses that were foreseeably going to require treatment during the trip as planned, unless the trip was undertaken due to the death of the insured's spouse/registered partner or a first-degree relative.

Coverage duration limit

Cover applies to any number of trips taken within one insurance year, provided each trip does not exceed 8 weeks; if a trip lasts longer, benefits are only provided for the first 8 weeks of that trip.

Direct payment

If the emergency service is notified before hospital admission, ALTE OLDENBURGER settles the hospital bill directly with the hospital so the insured does not have to pay upfront; without prior notification, the reimbursement principle applies and the insured must pay first.

Territorial scope

Cover applies to foreign countries; the Federal Republic of Germany itself does not count as abroad.

Documents

Policy specifics

Medical repatriation/return transport

Coverage includes return transport to Germany in case of serious illness or injury requiring hospitalization

SourceClause Nr. 12.4 b)Page Seite 7 von 21

Section: Versicherungsbedingungen > 12.4 Sonstige Leistungen > b) Rücktransport

Wir organisieren einen Rücktransport und ersetzen die Mehrkosten, die durch den Eintritt des Versicherungsfalls für eine Rückkehr ins Inland zusätzlich entstehen

Dental emergency treatment

Coverage includes emergency dental treatment needed during travel

SourceClause Nr. 12.3 a)Page Seite 7 von 21

Section: Versicherungsbedingungen > 12.3 Zahnärztliche Heilbehandlung

schmerzstillende Zahnbehandlung einschließlich Zahnfüllung in einfacher Ausführung

Search, rescue, and evacuation costs

Coverage includes costs for search, rescue, and evacuation operations

SourceClause Nr. 12.4 d)Page Seite 8 von 21

Section: Versicherungsbedingungen > 12.4 Sonstige Leistungen > d) Suche, Rettung und Bergung

erstatten wir die hierfür anfallenden Kosten bis zu 5.000,- EUR.

Child care during parent hospitalization

Accommodation of a companion in hospital when an insured minor child is hospitalised; if the travelling insured carer cannot continue the trip because of hospitalisation, repatriation or death, the insurer organises and pays for the child's care and the child's additional return-travel costs.

SourceClause Nr. 12.4 e)Page Seite 8 von 21

Section: Versicherungsbedingungen > 12.4 Sonstige Leistungen > e) Betreuungsleistungen für Kinder

Bei stationärer Behandlung eines versicherten minderjährigen Kindes erstatten wir die Kosten für die Unterbringung einer Begleitperson im Krankenhaus.

Emergency notification requirement

For hospital treatment, repatriation, or child care services, the insured must notify ALTE OLDENBURGER emergency service (+49(0)4441 905 4441) to obtain suitable hospital and avoid out-of-pocket costs

Source

Maximum trip duration per journey

Insurance covers unlimited trips within one year, but maximum duration per individual trip is 8 weeks (56 days)

Source

Annual contract term

Insurance contract is concluded for one year and automatically renews annually unless cancelled

SourceClause Nr. 6Page Seite 6 von 21

Section: Versicherungsbedingungen > 6. Wie lange dauert der Versicherungsvertrag?

Der Versicherungsvertrag verlängert sich jeweils um ein weiteres Jahr, wenn er nicht durch Sie oder durch uns zum Ende des Versicherungsjahres mit einer Frist von einem Monat gekündigt wird.

Family coverage option

AK-F variant covers policyholder, spouse/partner, and minor children (including step/adopted/foster children) living in Germany

SourceClause Nr. 1Page Seite 6 von 21

Section: Versicherungsbedingungen > 1. Wer kann sich versichern?

In der Variante AK-F sind neben dem Versicherungsnehmer auch dessen Familienangehörige versichert, wenn deren ständiger Wohnsitz in der Bundesrepublik Deutschland liegt und sie mit dem Versicherungsnehmer in häuslicher Gemeinschaft leben.

Coverage exclusions

No cover for treatment abroad that was the sole reason or one of the reasons for the trip, or for illnesses known at departure to require treatment during the trip

SourceClause Nr. 13 a)Page Seite 8 von 21

Section: Versicherungsbedingungen > 13. Wann zahlen wir nicht?

Behandlungen im Ausland, die der alleinige Grund oder einer der Gründe für den Antritt der Reise waren;

Direct payment model for hospital services

When emergency service is notified before hospital admission, ALTE OLDENBURGER settles hospital bills directly; otherwise reimbursement mode applies

Source

Sources

ALTE OLDENBURGER Travel insurance